ZBiddy.com Online Auction

Review: I enrolled to bid on an auction on zbiddy.com. I bought 25 bids and did not bid on anything else. The 25 bids was supposed to be $.98 and I was charged for an additional 200 bids at $99.99. I did not order this and want my money refunded. Below are the charges I was charged. If you will notice the 200 bids do not say that I bid to get them. I was just automatically charged for them. I do not have this kind of money to throw away and I want my $99.99 back. Thank you so much for your help. 223 Bids Available 1 Spins LeftSharon Logout-- Select Product Category -- My AccountHello slc_cam,BidsBids HistorySpinsCredits HistoryMy WinsMy AvatarEZ-Buddy Modify ProfileRefer a FriendWatchlistWinlimitsOrderCredits HistoryCreated Credits Amount Price Type Expire Info11-04-2013 25 $0.00 Winner Credits 25.00 bids expire at 01-03-201411-04-2013 6 $0.00 Z-Wheel Free Bids 6.00 bids expire at 11-05-201311-04-2013 200 $99.00 buyDesired Settlement: Money credited immediately to my debit card on file. And the account CLOSED. I will never use them and WILL NOT recommend them to anyone.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/20/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to note that a full refund would have been $99.99 not the $99.00 I was refunded and the response also states that I was aware of the #99.99 transaction when I was not and DID NOT agree to pay for it. Other than those two things, I am satisfied with the response.

Review: I WAS ONLINE, FOUND THIS PENNY AUCTION SO I APPLIED, ONCE I FINALLY GOT SETUP WITH HELP FROM THEM. I BID & THEN I STARTED READING THE INFO ONLINE ON HOW IT WORKED, YOU GOT CHARGED SO MUCH FOR EACH BID PLUS $99 FEE. THIS WAS ON 7-29-13 I EMAILED THEM AT CONTACT US & TOLD THEM I WANTED TO CANCEL & RECEIVE MY FULL REFUND BACK, THAT I DIDNT UNDERSTAND HOW IT WORKED. NEVER HEARD BACK FROM THEM, EMAILED BACK AGAIN THE NEXT DAY 7-30-13 STILL NO REPLY. CALLED MY CREDIT CARD CO & FILED A DISPUTE BUT BECAUSE I DID REQUEST IT THEY COULDNT HELP ME, TOLD ME I WOULD HAVE TO GO A DIFFERENT ROUTE. I FAXED TEHM ON 9-19-13 AND STILL NO REPLY. I REQUESTED THE CANCELATION WITHIN AN HOUR BEING ON THEIR SITE. CAN YOU PLEASE HELP ME WITH THIS MATTER. CUSTOMER SERVICE NEVER RESPONDED TO MY EMAIL OR FAX. THEY HAD SOMEONE ON LINE I READ ON THEIR WEBSITE YOU HAD 14 DAYS TO CANCEL & GET REFUND. I HAVE TRIED TO 3 TIMES & NOT GETTING ANY HELP OR RESPONSE FROM THEM. THANK YOU, [redacted]Desired Settlement: $99.00 REFUND NOT WORRIED ABOUT THE OTHER 3 OR 4 DOLLARS THAT THE BID COST.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note that [redacted] already disputed this charge on 8/7/2013 with their bank,

which resulted in a Chargeback.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I was told that I had won a Home Depot gift card for $0.01. Upon checkout, I saw no reference to other charges. After my credit card was charged, I saw that I was also charged for a $29.99 bid package. I have contacted the vendor directly three times and have received no response.

Product_Or_Service: bid package

Order_Number: [redacted] Account_Number: n/aDesired Settlement: DesiredSettlementID: Refund

I would like a refund of the $30.00 that was purchased on 09/10/2013 and posted to my credit card on 09/12/2013.

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

filed by [redacted].

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 10/14 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Zbiddy owes me $50.00 they took from my checking account on 11/25/2013.

11/25/2013 I authorized a $27.00 withdrawal from my account. They took $99.00. After my complaining, they refunded $49.00 and stated they would send me a $100.00 gas voucher as payment for the remaining $50.00. They sent me the gas voucher form, which I filled out and returned. I have not heard from them since. I sent an email reminder on 12/11/2013 and sent a copy of the voucher.Desired Settlement: I am requesting a refund of $50.00, from Zbiddy.com.

Business

Response:

Please allow this to serve as ZBIDDY's response to case #[redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] the remaining refund on 2/25 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was browsing penny auction sites on the internet when I came across zbiddy.comI was attempting to register for the site and was under the impression that my information was being used solely for registration purposes. after which I would have the choice to make purchases and bid if I chose to do so. Immediately after "registering" I received an email thanking me for my purchase of $99! I checked my bank account and it shows a charge from zbiddy.com for $99. I never authorized a charge and was given no option to confirm any such purchase. I had no intention of making any kind of purchase on this site, but was only trying to register to see auctions and gather more information. This is a total ripoff!Desired Settlement: I would like zbiddy.com to refund the money charged to my account. I will be filing a dispute at my bank as well.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/9 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note tha[redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of this situation

Review: On 10/02/2013, I clicked on a link in my email for hotcloseouts13.com. I wanted to see what it was. It was an auction. When I tried to see what was being auctioned it said I had to register. Upon registering $99 was deducted from my bank account via debit card. I did not authorized this transaction. This online auction did not say that I would be charged for browsing their site.Have been trying to contact business to no avail.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a full refund put back into my bank account as well as this zbiddy site disposing of my debit card #

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/5 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Went on the web site Zbiddy.com took see what they were auctioning. Was told that I had to register before viewing the auction. Registered as was told to do was asked for my cc #. Once information was given, I was told thanks for becoming a member and that I was charged $99. I did not have any intentions of bidding, just wanted to see what was it like. Never was told that I would be charge $99 for registering. I want and need my money back. That was part of my car payment. This is a total scam. Have been trying to live chat with them since the day the scam took place which was 12/02/2013, as well as send emails have not received a response and the live chat screen kept saying all agents are busy to please hold.

Review: When I initially subscribed to Zbiddy.com, I realized I did not want to be part of this product service and requested an immediate refund. After talking to a representative, who said He could not refund my payment, but would be able provide a $100.00 gas voucher, I agreed to receive the voucher. After fulfilling all of the voucher requirements and submitting it more than 2 months ago, the company refuses to even acknowledge my email requesting a refund follow-up. Apparently, this company cares nothing about anything once it receives its money from potential customers. It has the worst business practices, only comparable to a nefarious scamming company. Please help me get my $100.00 refund. I'm retired on a fixed income.

Product_Or_Service: membership subsciption to Zbiddy.comDesired Settlement: DesiredSettlementID: Replacement

I would like a $100.00 refund applied to the same credit card I used to purchase this product online.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued [redacted] a partial refund on 12/23 and has since issued the full refund on 1/2/2014 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I registered online on a 'penny bid' site. In the registration you are requested to give a debit card info. I did. The next thing I knew, this company withdrew $99 from my Paypal account, without my authorization. If you look at their online policy, it clearly states that the only time you will spend money on their site is to BUY bids (which I did not do) and to pay for an auction that you won. I never bought bids or bid on anything. My intention was to just check them out, look around. Period. I have tried to contact them by email but they do not respond. I found a phone number when I googled this company (they provide no phone contact number).When I called the number, I got a recorded message in Spanish. Please help. [redacted]Desired Settlement: I want a refund from this company. And a warning to others who might register.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Ms. [redacted] has already filed a dispute and we have since received a chargeback as a result for the $99 bid package.

Kindly note that [redacted]' user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of this situation.

Review: I went to this website HotCloseouts2013.com or ZBIDDY and I was interested in seeing what they had to offer. So I attempted to register and I did not know that I was signing up for a $99 trial and now when I try to contact the business there is no live chat person that I can talk to like the website advertises and I have emailed them several times and I have yet to get a response. I would like to have this company investigated and my monies refunded.Desired Settlement: $99 which was charged to my Visa credit card. I want the money returned to the card or mailed to me in a check that I can cash.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/26/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also want to make sure that my enrollment has been canceled and I will not be charged anything else on my card. Thank you for taking the time to review this case for me. I did receive the refund.

Review: I have purchased multiple items on this site and they have not sent me the codes to unlock them and use those items. I have used their live chat three times over the last month and always told to wait three to five days. no results. I have also called their center with the same results wait three to five days. they are using false advertising to entice people to bid on their sites. the purchase emails specically state 7 to 10 business days, not months.Desired Settlement: DesiredSettlementID: Refund

refund all my bid purchases, the price I paid for items, the shipping I paid for items I did not receive and my $65 membership fee.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund of the initial $59 Bid Package as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

Our Vendor has confirmed that all eGifts have been sent and delivered via e-mail.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: On Sunday, November 3, 2013, I received an email ad from ZBiddy regarding Penny Auctions. I participate in auctions on Ebay, and therefore, I registered on their website. Neither their Terms of Service nor the ad states the consumer is charged an upfront fee of $99.00 to bid on penny auctions. On November 4th, I sent an email to Zbiddy to cancel the registration and stated the reason that their ad does not say they charge a registration fee. I also initiated an online chat on and requested the registration cancelled and fee of $99.00 returned. There is no response to my emails. ZBiddy shows a Florida address, but I called ZBiddy on November 4th at 8:55 am and spoke to Grace (#177) and she verified the address of 427 N. Tatnall Street # 67128, Wilmington, DE 19801-2230 and their fax number 1- 954-671-5998. I faxed the request for cancellation and refund of $99.00. As of today, there is no response to the email, fax or online request for refund.Desired Settlement: Refund of $99.00.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/7/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I registered at this site and purchased a $10 Walmart Gift Card $.01. Upon paying for it I was also charged for a $100.00 Gas Card that I didn't order. My bank account was charged $79.01. I have tried contacting them to no avail. I sent several messages through the website and have not received a response. I just tried calling the phone number listed on the contact page and it is not a working phone number. I haven't received either of the cards that were purchased so I fear this is a web scam. If I cannot get my money back, I would like to see them shut down.Desired Settlement: I would like the $79.01 returned to my bank account and my registration removed from this website.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # ________

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/11/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, as of 11/12/13 at 5:09 PM account has not be credited with this refund. I will keep an eye on this.

Also, I did try to telephone them directly but I received a message saying that the phone number was not active. I also tried several message through the website that went unanswered.

Review: I joined an auction site for which I had to pay $159 for bids to use in Auctions. I used these bids in several auctions for which I won several rewards. My first reward was won on October 31, 2013 for a Choose Your Reward + 25 bids. My second reward was for a jar of Revitol cream onNovember 1, 2013. Winning an auction requires the winner to make payment (of auction closing price) for reward within 7 days of win. I made my payment for both of these rewards (totaling $27.62) on the same day of each win. I was supposed to receive my rewards 5 business days after payment. I have not received any rewards to date. I have contacted Zbiddy.com several times to no avail (they keep telling me to wait 5 to 7 more business days). When I request an immediate refund of my money, they say they can not process a refund until another 5 to 7 business days. They also claim to have an A+ rating with Revdex.com, but when I checked they are not found on any Revdex.com lists.Desired Settlement: Refund of all monies I am entitled to.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/17/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: On 8/26/2013 I authorized ZBIDDY.COM to debit my Visa Check Card in the amount of $5.00.On 8/27/2013 I discovered an additional charge of $79.00 which I did not authorize. I went to my bank to dispute the additional charge and discovered 4 more unauthorized charges adding up to $96.18 they charged to my debit card. I contested this with the bank and was informed that they had to wait until the monies posted.On 8/31/2013, I sent a Certified Letter cancelling my registration within the allotted time to ZBIDDY as outlined in their Terms Of Service Agreement and also explained that they did not have my authorization to debit my Visa Card an additional $91.18. I contacted Zbiddy's Support Center but to no avail. On 9/26/2013 the bank initiate an investigation and provisionally credited my account. On 10/18/2013, the bank once again credited ZBIDDY with the unauthorized funds. I have since discovered that ZBIDDY has over 192 complainst with the Beter Business Bureau and 54 Fraud Complaints with RIPOFF REPORT on online reporting agency.This company is apparently still in business and still scamming unsuspecting people out of their hard earned money.Desired Settlement: I would like a full refund of $96.18 taken from my Visa Checking Account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has already received a Chargeback in regards to [redacted] account.

Kindly note we have submitted the proper documentation to our Acquiring Bank who is in contact with the Issuing Bank.

It is no longer up to us to decide the outcome of that dispute.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: I just noticed a charge on my business debit card for $99.79 from this company. I have never heard of them nor have I willingly purchased anything from them. Since the charge is from September and I only now noticed it, my bank can't refund it (past their 60 day window) I would like this company to refund, but they don't respond to messages.

Product_Or_Service: nothingDesired Settlement: DesiredSettlementID: Refund

I would like my $99.79 refunded.

Review: zbiddy is not letting me use the winng bids I have won and paid for--(10)winning bids starting on aug 15,2013---i call neny times and on line for help,but no help----they have taken about $135.00 from me and nothing in return. can you help me? I have stopped using zbiddy because I win nothing even if I win a bid. a refund on the bids I bought in the beginning and the cost of all my bids I won------about $135.00

Product_Or_Service: winng biddsDesired Settlement: DesiredSettlementID: Refund

refund all money or let me use ALL my bids I won

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a partial refund of $95 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: on Dec.2 2013 zbiddy.com contacted my email with the name of hotcloseouts2013 on cyber monday online Christmas shopping and took 99 dollars from my debit card without my authorization on Dec. 2 2013 I emailed zbiddy.com immediately on. Dec.2 2013 on demanded my money refunded and I have proof in and printed from my computer, zbiddy did not respond. They list a phone number that does not work. They claim a live chat that also, does not work. zbiddy claims a 7 day refund guaranty. My credit union at Indiana University disputes Dept. is asking for the refund however, zbiddy will not refund even though there is proof of the email sent to zbiddy.com on Dec.2 2013 demanding a refund. I had to email because there as no other working contact information displayed that day on that web site. My bank was contacted immediately on dec. 2 2013 and changed my debit card number so that zbiddy could not take any more money with out my authorization. [redacted]Desired Settlement: DesiredSettlementID: Refund

99 dollars

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note, a dispute was filed by [redacted] which lead to a chargeback in the amount of $99.

No refund will be issued.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Review: To whom it may concern:This is about Zbiddy.comI was lead to this site by a site called Mypoints.com, Which I have no problem with. It told me about a few bids. Which is fine and I thought why not.I saw a gift card for [redacted]or $5.00 dollars so I used one of the free bids on it. I won it went to pay for it. The total was $0.00(1 cent) which I was complete fine with. And after paying for it I got a statement for it and on the statement in addition to the $0.01 (1 cent) there was a change for $79.00 dollars for a bid package...I never saw anything for a bid package anywhere. If I did I would have stopped and never continued.I do not want the bid package. I would never use it. I tried to contact zbiddy from the statement and from the site I even contacted them through their facebook page. And I have got no answer.I am contacted my bank and they cancelled my CC, so that they would not change me for anything else. But I do want my money backAnd I never got the gift care either.So I am asking for the total $79.01 backDates of question 8/15/13Dates of attempted contact 8/15/13,8/16/,8/17,(facebook contact) 8/26 and 9/2,9/5no replies as of now

Product_Or_Service: bid packageDesired Settlement: DesiredSettlementID: Refund

refund

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 9/18/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: My name is [redacted] and I am waiting for a $103.27 USD credit from your company to my [redacted].When I tried to become a member of your auction,I did not get an email confirming that I was enrolled and was entitled to some bonus bids. I tried 5 times to enroll with my [redacted], but after looking in my spam folder and my inbox 5 times,I could not find the e-mail.It never was sent.My conclusion was that your company is not completely honest and your ethics are questionable.I asked the customer service person to refund $103.27 USD which was charged to my account because your company did not deliver what they promised. An honest company does not hide their physical address because they have nothing to hide.An honest company does not overcharge the customer.

Product_Or_Service: Penny AuctionDesired Settlement: DesiredSettlementID: Refund

Credit my for $103.27 USD

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9631779

filed by [redacted].

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued [redacted] a full refund on 7/17/2013 upon his initial request as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Review: I won an auction and paid for my item on the 8th of December. I was told by email that I would get a tracking number the next day.. I waited a week and got no info from them. I called and emailed them 10 times and never got any information as to the status of my order.

Product_Or_Service: 5th gen iPod

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund of delivery of my Item.. 122.68 is what I paid plus 15 bucks shipping... I would prefer the iPod but will accept a refund.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund of the auction on 12/31 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response: