ZBiddy.com Online Auction

Please allow this to serve as ZBIDDY's response to case # [redacted]
filed by [redacted]
Kindly note, this charge was already disputed and we received a chargeback as a result.
No further refund will be issued.
Thank you for contacting ZBIDDY.com...

and making us aware of
this situation.

Please allow this to serve as ZBIDDY's response to case # [redacted]
 
ZBIDDY.com operates an e-commerce business which endeavors
to ensure that all of its consumers are pleased with the service.
Kindly note that [redacted]...

[redacted] user experience was consistent with Zbiddy's terms of use for
which [redacted] was fully apprised and affirmed at the time of purchase.
 
ZBIDDY operates a customer service line 5 days a week and
openly encourages its users to utilize this direct method of communication. As
in [redacted] case, Zbiddy attempts to immediately and completely address a user's
questions or concerns even when a complaint is unfounded.
 
Thank you for contacting ZBIDDY.com and making us aware of
this situation.

Please allow this to serve as ZBIDDY's response to case # [redacted]
[redacted]
 
ZBIDDY.com operates an e-commerce business which endeavors
to ensure that all of its consumers are pleased with the service.
Zbiddy.com has already issued [redacted]...

[redacted] a partial refund on 1/1/2014 as an accommodation and in
doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly
note that [redacted]'s user experience was consistent with Zbiddy's terms of use for
which [redacted] was fully apprised and affirmed at the time of purchase.
 
ZBIDDY operates a customer service line 5 days a week and
openly encourages its users to utilize this direct method of communication. As
in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's
questions or concerns even when a complaint is unfounded.
 
Thank you for contacting
ZBIDDY.com and making us aware of this situation

Review: On November 21, 2013 I was Christmas shopping on Amazon.com when I came across an item I wanted to view. Once I clicked on the item, it said it was a bidding type sale and said in order to receive x amount of free bids, I needed to register. Thinking this was something I was interested in I signed up and submitted my personal debit card infomation thinking my "free bids" wouldnt cost me a dime. HOWEVER. the instant I signed up I got an email that said "thank you for your payment of 99.00$!!!!! I had yet to even look at the item and they charged me $99.00!!!! what a scam! now after researching the sight, I see this sight is a scam. I have sent them numerous emails and have yet to hear a respond from them. I have never viewed one item on their website! I know it's only $99.00 but it's the principle, you cant do that to people!Desired Settlement: I want my $99.00 replaced and for this site to make people aware that just by signing up to view an auction they will be instantly charged $99 before even viewing anything! or at least respond to my emails. I refuse to be scammed and will take this further if necessary. definately false advertisement stating you get free bids by registering then deducting 99$ from someones account without their consent

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/16 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I wanted to check out the website for zbiddy, and hade to put in credit card information, believing it to be used only if I chose to start bidding. They charged my credit card for $99.00 without my authorization, then made it next to impossible to contact them about it. When I finally made contact with them (had to go to a different site to get a valid phone number), they refused to refund my money, and only wanted to send me gas rebate vouchers. Hindsight being 20/20, I wish I had researched them prior to even clicking on their website. I have since found that this is a common occurance for them to scam people out of their money.

Product_Or_Service: Bidding Auction

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a refund of all the money they took.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued [redacted] a partial refund on 12/2 and has since issued a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I registered for this site and entered my cc info not knowing that I would be charged just for registering and looking through the site. There was no confirmation letting me know that it was costing me $99 to register. They make you think that you are giving cc info with the intention of using for future purchases. I got an email notifying me that my card was charged--without my permission. This company is scamming many people this way (see scambook.com). They email offers of iPads for pennies but it will cost you $100 just to purchase bids - and then of course you will still have to pay whatever you bid on the product. I looked all over the site for a phone# and, of course, none to be found - even though there is a "live chat" option letting you know the hours you can call them but NO PHONE NUMBER.Desired Settlement: Return $99 to my cc account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/9 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

THANK YOU SO MUCH FOR RESOLVING THIS ISSUE FOR ME.

Review: Well I was on a Auction site called Zbiddy I had 48 pages of stuff win I first started the shiped everything a lot of stuff to me I had a lot of trips this yer at the start of it I bid got more trips I have every thing in my email I spent a lot of money with this site got no codes I give gift cards I printed of 3000 and gave them away I got trips to florida and to the Bahamas cancun mexico a lot over thirty I know I just got some at the start of 2014 I pulled the site with it by it self and with other auction company,s I have some 7 -3 day trips to any were I have price line gift cars 100 to 200 off air fair I have price line vacation cash cards 50 to 250,00 I can show it all it in my email I hope you can help I will see thank you steve johnston I can get a lawyer if I needDesired Settlement: my trips or my money I thought it was a good site they have another one I hope to her from you thank you so much

Review: Starts out with a website of www.unlockyourluck.com which is a site where you can win something small for .01 cent. I 'won' the $10.00 walmart gift card for a penny. You are then taken to a site where you enter your credit card number and purchase a beginners package for bids. In my case it was $79.00 plus the penny for the card. I rec'd about 700 bids to participate in the zbiddy online penny auction. I had first read in the terms and conditions that win an item is won and paid in full they will send out the item or a code to redeem online withing 7 -14 days. I won several small items.. including extra bid packages of 10 or 15 extra bids, some ebook downloads and restaurant.com certificates which you wait to get a code in your email to go to the site and redeem it, among a few other items including a vacation package, airline travel etc. The original sign up and winning of the walmart card was 10/24. Two days later on the 26th I won several other items. I am past the 14 days and still no emails or anything received. I have contacted customer service online a couple of times and after a lengthy wait was told to just give it a few more days, or they were having problems with the vendor, etc. I have written a letter to them asking for refunds on the package and the stuff I supposedly won and did not get. Unfortunately, I have 2 credit card numbers now on file with them. I am waiting to hear back from them.Desired Settlement: I want my initial package of bids refunded along with the items I won and paid for upon winning them. The total amount spent totals $95.19. They can credit it back to the two credit cards or can send me a check, either will be fine.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/14/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I won $25 gas cards on auction. I received one of the 10 I won. Total should be $250. I only received $25.00. This was over a year ago.
No one will ever call me back when I make the complaint. Complained several times.Desired Settlement: 9 more gas cards totally $225.00

Review: I went on this website to see what it was all about. It says you can register for free. In so doing, part of the registration process it asks for your credit card information. It gives no warning that your card will be billed. However when you click submit to finish registering it automatically charges your credit card $99. I now have to go to the bank and cancel my credit card and get another one issued. I called customer service after looking forever for a number and I'm told I'll get a refund in 2 to 3 business days but I don't believe that will happen. This organization is a fraud at best and needs to be shut down.Desired Settlement: I want my $99 refunded and I want no further charges to my card.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued [redacted] a full refund on 11/6/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: On 2-1-13 I Was given $100.00 in free gas due to a mixup on Zbiddy's part. They emailed me the registation and I filled it out and mailed it back the same day. I never heard back from them so I began to call. It is now July and I've called every month and I have not had any gas vouchers sent to me to redeem for free gas nor has there been any other resolution provided. Every time I call I get the run a round, saying someone will get back to me or that they will send it to another dept for resolution. This never happens. I think this is a scam or something. Bad business for sure.Desired Settlement: I want the free gas or the money they origanlly took from my bank account back in Feburary in the amount of $39.75( took 79.50 but we agreed to do half back in my account and then $100 in free gas).

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9639276 filed by [redacted] ZBIDDY.com operates an e-commerce business which endeavors to ensure that all of its consumers are pleased with the service. Thus, Zbiddy.com issued [redacted] the remaining refund on 7/26/2013 as an accommodation and in doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for which [redacted] was fully apprised and affirmed at the time of purchase. ZBIDDY operates a customer service line 5 days a week and openly encourages its users to utilize this direct method of communication. As in [redacted] case, Zbiddy attempts to immediately and completely address a user's questions or concerns even when a complaint is unfounded. Thank you for contacting ZBIDDY.com and making us aware of this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9639276, and find that this resolution is satisfactory to me.

Review: I clicked on a link in an email from Sweepstakes.com about getting a Mac Book Pro for pennies on the dollar, I am interested in buying my daughter one for her birthday so I went to the site to find out it was a 'bidding' site. They ask you to register (no big deal) and ask for your credit card info which I entered THINKING it was for possible future bidding, and as soon as I hit submit is said, 'Thank you for purchasing the $99 bid package'! NOT ONCE did it mention ANYTHING about bid packages, and I certainly would not have bought a $99 package as I have NO CLUE how these auction sites work, I was simply REGISTERING on the site, or so I THOUGHT, to check it out! I have contacted them numerous times via their contact form, and have had NO RESPONSE whatsoever, nor is there a phone number at which to reach them. I am also unable to sign back into the site as it's not accepting my password! THEY ARE A SCAM!!! Auction/Bidders beware!! When you google them you find more victims! I contacted my bank trying to stop payment but because it was done on my credit card they could not do it. I want my these ss to be caught and I want my money back.Desired Settlement: I want my $99 back!!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted]r a full refund on 2/25 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]r's user experience was consistent with Zbiddy's terms of use for

which [redacted]r was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]r's case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of this situation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution is satisfactory to me. HOWEVER, it is NOT showing up in my account nor is it 'pending', I just spoke with my bank. I wish to leave this complaint OPEN until I actually see that the money has been reimbursed.

Review: I entered my credit card information on this site under the assumption that it was to register for payment for bidding, attempting to take advantage of a free 25 bid trial. Upon registration, I was charged $99. The link to the 25 bids video brought me to a page saying the video does not exist. I have a screenshot of it. I immediately emailed asking for a refund as I did not agree to be charged $99. I also tried the service because their website promises 100% satisfaction guarantee. I placed 3 bids for an item with less than 5 seconds to go (1 less than 1 second). The clock automatically resets at 15 seconds. I checked back 6 hours later and people were still bidding on the same item with less than 10 seconds to go. The only item you can win is to buy more bids. For one win of 15 bids they charged me an additional 4 transactions, totaling $2.98 when it was supposed to be $.49. This business is a scam.They never responded to my email and their live chat link does not work. No phone number given.Desired Settlement: Refund of $101.98

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: Canceled a transaction with the company and they took my money anyway. When I went to call the company, the phone service does not work. I have been on virtual hold with one of their operators for over 20 minutes...when finished, emailing myself the script. This is ridiculous and they are very misleadingDesired Settlement: my money back immediately

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com already issued [redacted] a full refund on 10/23 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: As an incentive to stay after being duped by unclear membership issues, I was offered a $100.00 Gas Rebate program for $10.00 per submission - One submission per week over a maximum of 27 weeks from date of issue.The first certificate was submitted at the end of September, 2013. I have contacted them through their website messaging system; have a transcript of an online chat session with the result that they would investigate and reply. I have not received any replies, checks, or additional rebate certificates.

Product_Or_Service: gas rebate certificatesDesired Settlement: DesiredSettlementID: Other (requires explanation)

Issue first $10.00 check.Send subsequent rebate certificates.Extend the term of the agreement from the 27 weeks until the total $100.00 has been completed.

Review: won i[redacted] 5th gen on 7-23-13. web site states shipped within 24 hours after payment. Paid same day. I have not, to this day even got shipping info. Called zbiddy repeatedly. Only to be told (we will look into it).Shipping supervisor sent me email on 7-30-13 stating severely delayed. had problem with them before, took 7 months to get magazine I won. Found out they put items up for bid they don't even have. I have asked them why they can't even give me information about it and they never can tell me any thing.

Product_Or_Service: ipod touch 5th gen 16 GBDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want what I paid for, before too old to care or before vacation in two weeks

Business

Response:

Please allow this to serve as ZBIDDY's response to case # ________

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

The tracking information for this item: [redacted]

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I unfortunately signed up with a credit card with this company, (wrongly) thinking I was only registering & paying for 2 gift cards, a $5 [redacted] card & and a $5 [redacted] card for 1 cent each. I rec'd confirmation that I had charged $79.02 for a Bid Packet and the 2 gift cards.I tried contacting them immediately to cancel but they would not agree to it. The gift cards were to be delivered in 7 to 10 business days but as of Aug. 1st (19 business days) I have not rec'd the gift cards. I have contacted them via "Live Chat" and they keep assuring me that "they are on the way". Today I telephoned them and just got another run around. They will take the matter up with "higher management". I asked to talk to a supervisor and was told, "no supervisor was available at the present time." I Think this is a bogus company. When you actually bid on an item, especially a more desirable item, every time some one bids. the price increases by a penny but the time also increases & you can spend many minutes if not hours trying to get a successful bid on an item.

Product_Or_Service: Bid packets & 2 gift cards

Order_Number: none

Account_Number: noneDesired Settlement: DesiredSettlementID: Refund

I want a refund of the entire $79.02 amount. I am not interested in trying to successfully bid for any items of this company, Zbiddy.com

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9648721

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 8/5/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9648721, and find that this resolution is satisfactory to me.

Review: I have won quite a few items since Aug 4th and have not received codes for them yetI have contacted the company three times, each time I was told they were in process and would receive them within a week, still nothingI was told that they can only give me the information they have available and that my chat would be sent to managementThe last two times I got Nancy, she told me the same things both timesI asked for management name and address so I could write to them, I was told the chat would be forwardedI was assured my name was on priority list and would be contacted as soon as the codes were available, however when I contacted them yesterday no one had contacted me and there were a few codes for my winnings available, yet though I was promised Nancy would contact me personally I was notI should not have to hunt down the codes for my winningsI was told I could request a refund...wouldn't they love that, I want the winnings, I paid for the bids, paid for the won items, now I want the codes so I can use those items, they were a good dealI have dealt with them since January and never had a problem with them before, and have won a lot of itemsI am not happy with the way they are handling these items though, it has been over weeks, it is a CODE they have to send me, not some item being shipped from some overseas country! I gave them until the end of the day yesterday and if I did not have the codes then I was posting my complaint, I guess they do not care about complaints or customer satisfaction, the person said she was trying to "help" me, I asked her how? She told me all the same information as last time, ALL the information was a crock of manure last time and still is this timeI have almost bids still unused and do not even want to waste time using them, not worth the hassle of hunting down codes for my wins.Desired Settlement: I want what I won/purchasedThey send codes and you use the codes online as a ruleWhether a gift card or a code, I want what I paid for
Business
Response:
Please allow this to serve as ZBIDDY's response to case # 9[redacted]
ZBIDDY.com operates an e-commerce business which endeavors
to ensure that all of its consumers are pleased with the service
Zbiddy.com has since issued [redacted] all items and in
doing so Zbiddy.com is not acknowledging any liability or wrongdoingKindly
note that [redacted] user experience was consistent with Zbiddy's terms of use for
which [redacted] was fully apprised and affirmed at the time of purchase
ZBIDDY operates a customer service line days a week and
openly encourages its users to utilize this direct method of communicationAs
in [redacted] case, Zbiddy attempts to immediately and completely address a user's
questions or concerns even when a complaint is unfounded
Thank you for contacting ZBIDDY.com and making us aware of
this situation
Consumer
Response:

Review: I went on site and it asked for credit card information but no statement on $99 fee but I was charged this fee. Tried to dispute the charge and told

We ent to bank to dispute charges sent a letter and called no good at allDesired Settlement: $99 back due to false advertising or at least half

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note, [redacted] already filed a dispute which led to a chargeback.

No further refund will be issued.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]' case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I logged onto the hotcloseouts2013 website to see what it was all about. I entered my credit information an d thought that I was registering for an online auction.I was immediately charged $99.00 without my consent. I contacted them immediately, within minutes on that same day, by way of a support ticket, which is an email contact form on their site, requesting a refund.I also contacted my bank. After about a month, I received a notice that Visa could not help me because I participated with the merchant. However, at this point I was given a contact phone number by Visa.I have contacted this company twice by telephone on Jan.10,2014 and they Jan. 31, 2014. They have refused to give me a refund although I asked for one within their time frame. They claim that because I filed a dispute with Visa that they do not have to give a refund.Desired Settlement: I want a full refund of the $99.00

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note, [redacted] has filed a dispute which lead to a chargeback in the amount of $99.

No refund will be issued.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of this situation.

Consumer

Response: