Zillow Group, Inc.

Zillow erroneously mapped my property to a property with a similar street address in another city, and placed a 'valuation' on my property of 150% its documented assessed value, along with a completely incorrect sales historyThis gross misrepresentation caused hardship and stress for me when a lender questioned the discrepancy between the value I reported the property to be assessed at, and the one that Zillow assignedWhen I asked Zillow to remove the information, their agent stated that Zillow has the 'legal right to disclose' public information, even as they were unable to provide any detail on the 'public data points' used to arrive at their valuation

My home, *** ***, has been for sale since February 11, We experienced some listing realtor issues during the month of May However, those issues have been resolved, but our home still isn't listed as an active property on Zillow's or Trulia's websitesI sent Zillow an email with the complaint on May 16, I did receive a reply on May 23, 2017, but it is not satisfactory since my home doesn't show as an active listingI, as the seller, am not allowed to make changes to my listing since my realtor has controlI forwarded the email to her on May 30, 2017, so she had the same information we received from ZillowMy realtor, *** *** with *** ***, has also tried to resolve this issue but has been unable to do soTo date, my home still does not show as activeZillow is a very popular site for home buyersI believe since my home doesn't come up in a search for active listings, we are losing potential buyers

From beginning to end I have had nothing but complains about Zillow's practices which I feel are unethicalDay one, I called to advertise as a real estate agent, they locked me into a six month contract without telling me it was one until I was reading the document to sign JOCELYN F* out in Irvine, never gave me optionsMade it seem like I had to sign a contractThen as my account executive, never called me as she was supposed to, so I called her after not getting hardly any leads and she told me to get people to write me reviewsI told her I was new and didn't have any clients yetShe said it was okay to let anybody write me reviewsSo FAKE REVIEWS is basically what she advised me to put on my profileThat's wrong! Six months into it, I had enoughI spent $and got nothingSo after receiving an email that said my contract was automatically going to be renewed unless I went into my account to change itSo I did, and I thought, ok now I am done with thisTo my

Complaint: ***
I am rejecting this response because:this is the exact canned response I received from Zillow on May 23, I forwarded the email to my agent so she could resolve the issue, but to date nothing has been done.
Sincerely,
*** ***

I am extremely upset with zillow after submitting my FSBO listing on Wednesday, March 1stI was not contacted to have the information confirmed until Saturday, March 4th (after repeatedly reaching out to Zillow customer service) and after having representatives confirm my information, my link STILL is not activeI have reached out several times, to no availIt is ridiculous and disappointing that it takes days for my information to be confirmed, then the website doesn't work to activate my listingZillow customer service has NOT been helpful, and it is extremely disappointing that a larger company such as Zillow treats their customers this poorly

Complaint: ***
I am rejecting this response because:The business never contacted my phoneThey contacted my wife after days of us trying to get a hold of themThe problem may have been fixed but it took days to do thatAnd I tried calling the business back but no one answers the phone when you call you have to leave a messageThe issue is the customer serviceWhich is awfulI resolve the matter of this case but will make sure others know of the problems with this businesses customer serviceThanks Revdex.com for the help.
Sincerely,
*** ***

We have closed this individual's Zillow profile and unsubscribed this email address (***) from any future notifications as requestedIf this individual needs any further assistance, we encourage them to contact our Consumer Care Team via our Help Center:
www.zillow.com/help

I was looking on Zillow.com at places for sale and those that just sold and came across a listing for my condo with pictures stating it sold in January This is absolutely not true I live there andIi want those pictures and listing taken down I tried to call the company and could not get any one to answer the phone

Complaint: ***
I am rejecting this response because: it is bsI really hope someone sues you guysBc regardless of what you say the way you are advertising it is misleadingAlso to readjust past numbers due to algorithms changing is again misleading to the person looking on your site to buy a home or even googling my addressIf I close my account will your site still pop up when someone googles my address? I read the other review and many are bad and due to this same reasonI cannot believe someone hasn't sued you guys!
Sincerely,
*** ***

Zillow regularly calls agents to try and sign them up to be "Premiere Agents" where the agent pays money monthly for leadsZillow told me over a series of calls regularly that they have changed their advertising program and it is now far more lucrative for agentsI was told that if I signed up, I would get real estate leads but when I opted for just $worth per month because I didnt have the money for more, he told me they have a minimum of $monthly investment because they want each agent to get a min of around leads per monthMyself and my lender were told for the investment, we would get an estimated 8-leads PER MONTHSo, hesitant because it was ALL my additional money, I figured that I could make it work for a couple months as long as even lead closesI am now months in which should be 24-leads according to themI have gotten leads TOTAL in this time and only have answered the phoneI have called to cancel due to them taking such a significant amount

I spent several hours on the Zillow website preparing my home to be listed as for sale by owner When I submitted all the information I received a notice that they would contact me within to post my listing I waited and was never contact within the hour timeframe I checked back on the website multiple times and my house is still not listed I have submitted requests for help After my second request for assistance I saw that I had missed a call from them they left a message When I attempted to contact the telephone number they provided as a call back number, it was discovered that this number was incorrect and I think it was a school in inner city Chicago I continued to submit online requests for assistance and they have yet to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Zillow receives foreclosure and pre-foreclosure information from a third-party that aggregates public records dataOn occasion, this information can get misreported to us which looks to be the case hereThe pre-foreclosure status has been removed and the update is effective immediatelyYou can
view the change here (http://www.zillow.com/***/***/)Thank you for bringing this to our attention and allowing us the opportunity to correct itWe apologize for any inconvenience this may have caused in the meantime

In trying to get a home listed for sale by owner on zillow, I was contacted by someone from a call bank asking for detailed information (that is already in the info I submitted on line) This person doesn't come from a location that shows Zillow on caller ID -- so for all we know, it could be a scam Nonetheless, Zillow's new process, they will not post the listing without confirming their questions (i.emy listing shows Bd Ba, and they call to ask how many bedrooms and baths; listing shows $795k asking price, they call to ask the asking price) Furthermore, after answering their questions, the listing still doesn't get published This happened twice Answered questions twice over the phone Still not show up Finally, I emailed and received a response that I must call the "Listing Verification Team at (212) 786-7849, 8:30AM to 5PM Pacific Time, days a week." So I called They ask my ph# they ask my email address The (foreigner) said, "I don't show a listing with t

To whom it may concern:It is free to advertise listings on Zillow, and all agents who post their listings must adhere to our guidelinesIf this agent would like, I can remove this listing from our site

I have been using Zillow recently looking for homes and found lots of fraudulent listings I have sent feed back, but nothing has been done They continue to allow people to post listing that lack true and complete information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I'm not actually rejecting the response, I just wanted to add the additional email address to be removed***@r1s1.com.Sincerely,*** ***

To Whom it May Concern,Thank you for alerting us to this consumer's complaintWe are working directly with the consumer to resolve the aforementioned issue

The original desired resolution for this complaint was to have the Zestimate for this individual's home updatedAs we previously explained, the Zestimate is produced by an algorithm using the data available for a specific homeWe do not manually change individual Zestimates. Again, the Zestimate is meant only to serve as a starting point in determining a home's valueIt is not an appraisalOur estimating method differs from that of an appraisal or a comparative market analysis. With regards to the other property mentioned in the rejection notice, we have remapped the icon for that home on our mapHowever, moving the icon of another home on the map typically has little influence on another home's Zestimate calculationIt is unlikely that this action will trigger the Zestimate algorithm to recalculate for the subject propertyGeographically, the data we use is much larger than a neighborhood or a specific neighboring home. At this point if this individual would like to provide more information on the home's estimated value, we would encourage them to include an Owner’s Estimate in the Zestimate Details section of the property pageAdditionally, we have shared this feedback in an effort to improve the Zestimate algorithm as a whole in the futureBeyond this, there is no further action we can take at this time