Zillow Group, Inc.

Misrepresented services and provides fake leads and will not stop service agreement and reports to credit

Hello
Starting from June zillow.com stopped to show the truth values of almost all houses in Canton MA
Imagine, when I try to search the prices of all houses in Canton, I see assessed prices instead of the current ones!
I contacted to them many times via email and phoneHowever, their representatives only promised to fix this issue but never didI requested a manager's contact information, but they never provided it to me - they ignored my repeated requestsThis company has a terrible customer service and never fixes any problemsThey should understand that this information about houses values shown on their map frusrtrating all sellers and buyersPlease, help us to force Zillow to show the truth informationThank you!

They will not post my listingThere are not any responses to our emailsNo body to contactWe have had similar problems with them before

Complaint: ***
I am rejecting this response because: This is Zillow Group's glib response to all consumers who are harmed and damaged by Zillow's nationally published and frequently incorrect Zestimate which they claim "cannot be altered Zillow's CEO, however, in a published interview, available on line, from 2016, that Zestimates can be changed, in minutes (provided Zillow bothers to review data incorrectly entered) Zillow Zestimates, allegedly, are prepared from public information and from property descriptions compiled by the seller's realtor, for public viewing In my case, the property in question, my home, is assessed for tax purposes at 143.3K The assessment is online and a matter of public information, which was updated in The description of the property, uploaded to Zillow describes a three story home, built in 1906, BR, 1/baths, central air, central cooling, with solar panels, owned by owner, added in March, This information remains unchanged, through the present date The property was purchased for 103K, Feb1994.On 6/28/17, the Zestimate Zillow Group published for my property was 187.7K Realtor 1, hired 6/15/17, was fired on 7/5/17, and the MLS listing was removed Realtor was hired on 7/8/17, and the new MLS listing was posted, which was identical to the first in facts, but contained a better verbal description Shortly thereafter, clear, crisp pictures were added days before the open house, on 7/13/17, the new Zillow posting went up, with the new Zestimate of 110K The drop in the Zestimate, therefore, in the space of less than days, dropped almost 80K, despite the fact that the published info and the property, itself, remained unchanged and undamaged Both Realtor and I contacted Zillow Group, the realtor using the realtor portal and I using the consumer portal The realtor got the response BB has received from Zillow Responses Zillow provided to me are attached, as is the 6/28/Zestimate This indicates that the staff person responding to me could not explain the substantial change in the "estimate" ov value, had no power to investigate what caused the change, and had no authority to make a change Zillow's technology group does indeed have the authority to correct all such errors! The staff dealing with disaffected and harmed consumers, is simply there to offer slick answers, which fail to address issues raised.It it reasonable that in the second entry of data to the algorithm, with the change of realtors, information was entered incorrectly, given that the property's basic info remained unchanged, in the less than day interval Conclusion, Zillow Group is STONEWALLING because to admit errors whould harm and damage their response to the two lawsuits which were fined against them, in May, 2017, by other victims Zillow's response has been to hold a contest, offering million for a better algorithm for value estimation Those harmed and damaged, are simply given no redress, by this corporation which posted million in 1st quarter profits, while those of us whose property is our major asset, watch buyers shy away, seeing such a subatantial difference between the Zestimate offered by Zillow and the asking price for the property, which, for me, because of the Zestimate, has been lowered from 194K, to 167.9K Zillow Group has retaliated against me this week, by dropping the Zestimate to 108K Victims, apparently, they believe, cannot challenge corporations without being further punished I have been and continue to be harmed and damaged, as potential buyers compare the low-ball Zestimate to the asking price, while this cash-bloated and arrogant corporation refuses to correct what is an obvious error in data entry This harm and damage needs to be addressed and corrected, now.
Sincerely,
*** ***

Scam artists at the highest levelThis company is a danger to our countryMisinformation, advertisement, misleading the publicHow companies like this can continue to get away with their shady business dealings is really sad and a hoax

I was under contract with Zillow for months and that contract expired I continued to use Zillow and they renewed the months contract During the second contract, my leads have dropped dramatically - I have a better profile and maintain a 5-star rating so there is no reason it should drop I asked to cancel my contract in April and it took a week to speak to my rep and he told me I had to stay until June Upon further research, I learned that I should be able to cancel with a 20% fee This was not presented and I am still trying to cancel my contract

Complaint: ***
I am rejecting this response because:it is unacceptable my parents have been approached by strangers and they have had a break in in their close vicinity They have alerted the police and I find it a terrible response to refuse to take it down.
Sincerely,
*** ***

We apologize for any confusionSince Zillow sends many different types of emails, there are a few different places to unsubscribe from individual email types but we also provide a way to unsubscribe from all emails at once in a user's Zillow account on our siteWhen signed in to a Zillow account,
emails can be managed from the subscriptions page Next to each type of email, click on/off as desiredIf a user would like to unsubscribe from all email alerts at one time, click "Unsubscribe from All" at the top of this subscriptions page
As requested, the email address provided in this complaint (***@live.com) has been unsubscribed and removed from our siteIf there is an additional Zillow account, please provide the email address for that account and we can unsubscribe that one on behalf of the individual as well

To Whom It May Concern:
Adam W*** on our Premier Agent Lenders team will be contacting *** to discuss this issue further

Zillow recently implemented a new verification process for manually posted listings on our site to help improve listing qualityOnce a listing is submitted, it can take some time for our Listing Verification Team to review and approve the listing so long as it meets our Listing Quality Policy
guidelines (https://www.zillow.com/corp/Quality.htm)There have been some delays with this new system site-wide and we have been working to get listings reviewed and posted as quickly as possible. We were able to successfully post the listing submitted under this accountIf this individual needs assistance in the future, we encourage them to contact our Consumer Care Team via our Help Center at www.zillow.com/help

I filled a complaint on the past to zillow to remove all information regarding my building located at *** *** ** *** ** ***, they promised they will but there is still a FAKE rental listing with description on the page ***

This real estate agent purchased a month advertising package on 09/15/for $252.26/monthAt that point in time, he received and signed an advertising contract which outlines our policies on cancellations, refunds for services provided, and early termination of contractsThese details can be
found in the terms and conditions of the signed contract and additionally on our website: http://www.zillow.com/corp/SATerms.htm To terminate the contract early, we charge an early termination fee equivalent to two months of the cost of advertising. If this agent wishes to terminate his contract early, we ask him to please follow the procedure outlined in Section of the Terms and Conditions of his contract. At this time, we will not be issuing a refund or waiving any early termination fees

I am a licensed real estate agent, with most of my business as apartment locatingI also have an account with Zillow, with one zip code currentlyI have exclusive listing agreements with various apartment complexes to list their units for rentEach time I get a new listing with a new apartment my listings are declinedI have emailed my exclusive listing agreement to customer service and about a week later the listing are shown on ZillowNow, I have more exclusive listings with other apartments declinedI have called, email, sent the exclusive listing agreement several times with no result, not even a phone call to advise me what I need to do to get my listing on Zillow/TruliaOf all the *** syndications, Zillow/Trulia is the only company that decline listings that are posted on *** MLS

I am a licensed Real Estate Agent The Zillow website will not allow me to add my FL license to my profile It says that it can not be validated I sent a request through their customer service link on 1/and received a reply that it had been received, but no further action (Your request (***) has been received and is being reviewed by our support staff.)That was days ago Previously, I had tried to create an account, and did not originally check that I was a RE professional, so tried to delete the account and start over Well that actually locked my email address, so I could not log in or create an account using that email I sent a request to customer service, and that took over weeks for a response I had to sneak into the back door for a PREMIER AGENT, the only ones they will talk to or respond to, and within one day, the issue was resolved I don't want to wait another weeks to get this resolved the csteam email address is useless Customer service is non existent Calls are not returned Issues are not addressed I hate to give negative reviews, but I feel it is necessary to bring this to their attention and to get it resolved I have been trying to set up a profile since late November It's mid January now

The desired resolution for this request was to "fix the Zestimate" for this homeAs we mentioned previously, we cannot make changes to an individual Zestimate in the manner this individual is requestThe Zestimate is produced by an algorithm that utilizes millions of data points available for each individual homeIf the changes to the user-provided home facts are not significant enough to trigger a recalculation, the homeowner may not see a change in the Zestimate
The Zestimate is only meant to be used as a starting point in determining the value of a home and it is not an appraisalAt this point, if this individual wishes to include any additional information about their home, we encourage them to include an owner’s estimate in the Zestimate Details section of their property page
For additional information about Zillow's Zestimates, we encourage all our users to visit this link: ***

I signed up for Zillow leads and these are garbageI feel scammed and I want my money back None of these leads pick up there phone., it is garbage

I have been trying to reach a customer service representative by phone and no one will call me back to resolve problems I have e-mailed several times requesting help Zillow's response is a generic one referring me to frequent questions/answers that do not resolve my problem

Zillow receives pre-foreclosure and foreclosure data from a third-party that aggregates public records dataOn occasion, this information is misreported to Zillow which looks to be the case here We have taken down the pre-foreclosure listing for this propertyThe status on the property page
is now shown as "off market" which means the home is not for rent or for saleThe change can be viewed here: ***We display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each county and from user-provided submissionsProperty data appears on Zillow regardless of if the home is actively listed for sale or for rentOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate and mortgagesFor this reason, we do not remove public record property information from Zillow.We provide homeowners with the opportunity to edit a number of facts that appear on their property pageBy editing the home facts directly, a homeowner can ensure the property information is as up-to-date and accurate as possible but we do not remove entire pages from our database or remove public record informationFor more information, please review our Terms of Use (http://www.zillow.com/corp/Terms.htm) and Privacy Policy (http://www.zillow.com/corp/Privacy.htm)In the event this individual needs to contact us again in the future, our Consumer Care Team can be reached through our Help Center (http://www.zillow.com/help/) or by emailing ([email protected])

To whom it may concern,
I have researched *** *** account which shows that it is currently pending a cancellation requested by her account manager on December 23rd, The cancellation department will review the request from her account manager and process the request within 5-
business daysIf *** has additional questions please have her contact her sales rep or manager, I have added their information below
BRITTANY F*
Team Lead Business Consultant
***
(949) 398-
KAREN H**
Inside Sales Manager
***
(206) 757-

Our house was listed by a real estate broker on 7/13/It was supposed to be on Zillow within a few days maximum It never was It was on Trulia and other independent real estate sites (including Trulia), but not Zillow Zillow is the largest out there and the first that comes up in a google search The agent tried contacting them but got no responseThen we tried listing it under us with the agent as the contact Still didn't go upNow the owner of the agency is going to try doing it through his account We lost almost weeks nowOut neighbor went up for sale about week before us and sold in weeksWe have a newer house and would probably be in contract by now The only resolution at this point is to get it up there but I cannot do anything about the time lost Out house still shows as "Off Market"