Zillow Group, Inc.

I signed up with Zillow services to receive client leads, and I paid an extra premium priceI paid almost $per month on this service that guaranteed me scrubbed real leadsAfter more than three months I received many leads non of them were real and most was out of my area that I was paying forYou see I was charged for my zip code and leads for that zip codeI contacted them asking for my money back and explaining that they are advertizing

I have called and left many, over messages and have sent emails to them trying to resolve a problem with the estimate on my property that they have advertised nationallyThey have damaged the property value of my residency at *** ** *** ** *** *** *** They say my value of my property is $142,when it was bedrooms and baths, when I add the bedrooms and 3/bath it goes to $259,to $279,than the next day they devaluate my property again to $142,always around 11;am my time the damaged they have caused are the price different from day to day even with the bed and 3/bath when I take the bed and 3/bath off it goes to $179,The damage they have done is that realtors in the area are seeing this price fluctuation and no realtor will have anything to do with my propertyIn Texas if you are disabled you can freeze your property taxes in which I did years agoYes I'm disabledThis could be considered discrimination for I

Five days ago we listed our home for sale on ZillowThree days ago I added an open houseThen the next day I tried to change the time and add a better pictureThere was a block on my account that "only the listing agent can change the listing." I do not have a listing agentI sent three emails to customer service, called the verification phone number and Zillow corporate to try and fix this problem They have hijacked our listing that doesn't allow us to edit or terminate our relationship with Zillow
We have not gotten any calls from buyers, only real estate agentsThe listing deceptively routes buyers to real estate agents who are not representing our homeWe will never use Zillow again and are relocating soonI am very disappointed with the deception

In April I contacted Zillow Premier Agent after receiving calls and emails that leads were tremendous for dollars investedI had initially budgeted $per month but the account rep told me that to have 20%+ share of the zip code market with a minimum of monthly leads and an ROI (return on investment) of 4%, I would need to invest at least $The agent said that the additional $bonus money he was giving me would get me to this pointThe agent shared screen shots with me showing me lead activity and ROI activityHe told me I need only convert one lead to pay for it all and was confident that with a 4% ROI that would not be an issue
As of September 2017, months laterI was lucky to see "leads" per monthAs of the close of the month contract I have zero ROIIn short, I've taken $3,hard earned dollars (and food for my family) and literally stuffed it in an envelope sent to Zillow with absolutely nothing in return but a premier agent badge on my name in thei

I had signed up to advertise on Zillow.com as a RealtorI gave them my credit card number on June 5th, 2017, over the phone for month of advertisingThe rep, Matt stated that I could get an upgraded service for a little more moneyI declined at the time., but told him I would think about it and he stated he would call me back in a couple days He never called, in the mean time, my bank re-issued new debit cards to all its customers using a new carrier I received a call from Matt on July 31st that I owe money for the month of July; which I never signed up for! They tried to run my credit card a few times without notifying or informing me and it would not go through, so they "claim" they continued to provide me service without payment for days and that I owe a bill of $I dispute that I owe this money and refuse to pay it I would like to advertise with them again for a longer period this time to see how a long-term ad will benefit me; but they will not allow me

I have notified Zillow several times to remove a fraudlent ad concerning my property address in which they have notIt recently appeared and states my property is foreclosed for over days
I have asked to please send me information on who submitted this ad with their e-mail information so that we can persue further legal action, if nesseccaryBut they have still not repondedRight now my family is being ridiculed in our prestige neighborhood and this is no laughing matter

1) The incorrect and completely school data information listed by Zillow on their website in regards to the town of Lamoine ME where my current home is locatedDespite repeated attempts by myself and others in my town, Zillow (and it's data organization Greatschools.org and Maponics) refuse to correct this assigned high school dataZillow is listing a failing high school as assigned to the towns of Lamoine and Hancock METhis is completely and misleading data that is negatively impacting the possible sale of homes in these towns2) The completely misleading, arbitrary, and factless "Zestimate" that Zillow applies to all home listingAgain, despite repeated communications with Zillow in regards the Zestimate that they apply to homes, they refuse to acknowledge any responsibility for it's accuracy or the impact it is having on a home sellerThere is no factual information used when creating this ZestimateBy placing this value on their website and advertising th

I have requested that Zillow remove both my name and personal telephone number from their site on at least two occasions (reference numbers of the requests are posted below)Nevertheless, my information remains live on the site, shown on the two links below, And have not been removed and remain available under google search of my name or telephone numberI no longer manage property and wish my name, username, and personal telephone number and any other identifiable information be removed from the live version do the site and subsequently to be remove them from the cached version of the google search resultsThe two links which remain "live" on your site are listed belowhttp://www.zillow.com/*** *** *** *** *** ***

Terrible customer service! I keep contacting them to find out why in the world they would reject a legitimate and awesome review but there are Inexperience people behind the computer They consistently attach the review guide lines and reasons for rejections (which don't apply to my reviews)
I recently closed two transactions and asked my buyers to write a review That day they each gave me stars and wrote an amazing review for me! I had worked with each customer for months Zillow rejected each review!!! They had no good reason for rejecting them! I even went to the supervisor to complain and nothing was done about it!!! (The emails to him keep sending me an automated response saying, sorry I'm out of town) They said to ask them again to resubmit a review (It is awkward enough to ask a buyer to take the time to write a review for me and then to ask them to rewrite it???? That's ridiculous!!! One of my buyers was so proud of the review he wrote he took a screen show and text it to me There wasn't anything inappropriate or in it at all!!! Not a happy Agent!!!!!! Especially since I'm paying a lot of money here and been working with them for years!!!

Complaint: ***I am rejecting this response because:Zillow had our house listed under SAWYERSo Zillow assigned us to anot area that we are NOT part of, that is not even the TOWNSHIP.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: thank you for the copy of your published polices My concern is your product/service and its evaluation, not appraisal as you reference, may be perceived incorrectly by the public since most of the "public" will not read your oipolicoes document nor disclosuresIe the fine print.
The dollar value you have assigned my home (rent and sale) are a gross misrepresentation of my property and I feel like it is damaging its value in a grossly negligent wayPlease take the time to look at its value vs the properties in my neighborhood specifically and you will see the error in your published assessment value
How you calculate your numbers may be proprietary to you as you continue to state , but publishing inaccurate values that effect sale prices and or customer perception and potential interest is another topic entirelyThe value you have assigned publicly is not accurate to the market value of the home in any way and is off by percent of more.
AgainPlease look at my property specific to its address and it's "peers"
I truly don't have the time for this back and forth so please let me know how we can come to a meeting of comparable value.
Revdex.com what can you specifically do to help this matter? Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The email from September 9th shows that he did make an attempt to edit his review but it was posted as one from a different user
Mr*** ***'s wish is for you to correct his review to reflect his true opinion of the work I did on his behalfHe asked for my assistance
I will notify him that you require him to contact you directly, ask for YOUR assistance and be sure to document the exchange to present to the Revdex.com if you continue to be uncooperative
When he has done so, we will hope that you will finally do the right thing and respect his wishes. Until then this issue remains unresolved.Sincerely,*** ***

Zillow receives foreclosure listings from third-partiesThis particular listing was sent to Zillow from another website, Hudson & MarshallWe have removed the foreclosure status from Zillow effective immediatelyThank you for bringing this to our attention and allowing us the opportunity to
correct itWe apologize for any inconvenience this may have caused in the meantimeIf this individual needs to contact us in the future, they can reach our Consumer Care Team through our Help Center at www.zillow.com/help

To Whom It May Concern:
I have spoken with Joey S***'s manager, Jeffrey R*** and he has gone over *** account in detailHe has let me know that we have already made exceptions to our policy in order to accommodate ***, such as zip code changes, and we will not be able to make
further exceptionsIf *** has any questions, she can contact Jeffrey R*** at 720-509-

Complaint: ***
I am rejecting this response because: Zillow has not committed to any timeline to get back to me and resolve the problemMy current tenants are moving out at the end of August and every day counts
Sincerely,
*** ***

Complaint: ***I am rejecting this response because I did reach out tmy my account manager and his manager several times and with no response Someone should have responded to my email requests Sincerely,*** ***

Hello ***,Thank you for using Zillow GroupI noticed that your spoke to our billing department on 2/24/and resolved the issue by submitting you a refundHave a great day!

I spent several hours on the Zillow website preparing my home to be listed as for sale by owner When I submitted all the information I received a notice that they would contact me within to post my listing I waited and was never contact within the hour timeframe I checked back on the website multiple times and my house is still not listed I have submitted requests for help After my second request for assistance I saw that I had missed a call from them they left a message When I attempted to contact the telephone number they provided as a call back number, it was discovered that this number was incorrect and I think it was a school in inner city Chicago I continued to submit online requests for assistance and they have yet to respond

I have repeatedly asked Zillow to remove my home from their Web site I purchased the home on Dec 12, the house was appraised at $225.000, which is what I paid for it Zillow, now has lowered their so called Zestimate of my property by almost $75,000, which is incorrect and false I have requested several times that they remove my home or correct their claims to the value of my home I don't care about their computer generated data I want this issue resolved!

My home, *** ***, has been for sale since February 11, We experienced some listing realtor issues during the month of May However, those issues have been resolved, but our home still isn't listed as an active property on Zillow's or Trulia's websitesI sent Zillow an email with the complaint on May 16, I did receive a reply on May 23, 2017, but it is not satisfactory since my home doesn't show as an active listingI, as the seller, am not allowed to make changes to my listing since my realtor has controlI forwarded the email to her on May 30, 2017, so she had the same information we received from ZillowMy realtor, *** *** with *** ***, has also tried to resolve this issue but has been unable to do soTo date, my home still does not show as activeZillow is a very popular site for home buyersI believe since my home doesn't come up in a search for active listings, we are losing potential buyers