Zillow Group, Inc.

Zillow arbitrarily dropped the estimated value (zestimate) of my home by over 30% in on day as I listed my home for sale by owner The advertised zestimate is not almost $300K below the market value When I try to call to have the issue addressed I'm directed directly to a real estate agent I have sent several emails to customer service informing them of the issue and asking them what caused the drop and I am receiving no help at all and the zestimate is still incorrect
It appears that this is a scam as Zillow makes its money by selling "leads" to real estate agents I actually had one of the agents which I was directed to do a CMA which confirmed my homes value near $600k, I sent this along with other collaborating facts to Zillow and they refuse to address the issue
This is directly impacting my effort to sell my home and I believe that this misrepresentation is a form of liable
Zillow customer service is completely ignoring the issue and not making any effort

We recently discovered our house is listed on their website as under pre-foreclosureWe have contacted several individuals at Zillow who say the information is coming from our bankWe have been in contact with the bank who we have the loan through and they assure us that our payments are up to date and we are not at risk of foreclosureWe have been back in contact with Zillow and they are still giving us the run aroundIn the mean time we have people walking around our property checking out the house they believe to be under foreclosureWe need to get this information removed from their website

As a Realtor I signed up to advertise through ZillowThe salesperson, Alex, while very polite, encouraged me to sign up “for six months to take advantage of a promotional offer.” In doing so, I thought that I signed up for six months of advertising just like anyone else would have thoughtUnfortunately I was wrong, and missed the small line at the bottom of the contract that states that the six month term date is just an “initial end date” and that the contract continues on a month to month basis until canceledShame on me, I’m out $that I really could have used, but at least I can save the next person from making the same mistakeThis agreement is misleadingWhen I brought my concern to customer service they chastised me saying, “oh what a shame, you should have been taking care of these customers! Think of how much money you probably lost!” Seriously? Very unprofessionalCheck your contracts and cancel when your “initial end date” comes around

I have contacted Zillow and Trulia numerous times requesting that they delete my accounts in their entiretyDespite my requests, my accounts still exist publiclyThe main issue, besides my privacy rights, is that I am no longer a realtor, as my licenses have expired long agoI checked with the National Association of Realtors, and the Maryland Association of Realtors, and it is absolutely illegal to advertise my information as a licensed real estate agent, when I've made it clear to both Zillow and Trulia I no longer hold a real estate licenseThis is not only advertising, but a severe breach of privacy that I can see is prevalent across the U.S regarding these companiesI do not want my accounts merely "disabled." I would like all of my Trulia and Zillow accounts deleted completely from their database forever

I was on a month to month contract with zillow for advertising servicesI reached out via my personal cell phone and spoke with someone in customer service to cancel my accountI was then billed for two subsequent monthsI have spoken to my account rep and his bossThey told me they have no record of my phone call; however, I have a cell phone bill showing that my private number contacted them prior to billing servicesSince, I did not record the call and prove to them that I had directly told them to cancel the account, even though I didThey would not refund me my fundsAny future attempt to collect has been met with delays and resistance

I find it puzzling that Zillow is finding it difficult to remove a piece of information from my property's page that Zillow itself posted on my page without permission despite various requests to Zillow's customer service rep (Judy)Just to reiterate my repeated requests, I need the 6/15/event reference to be removed immediately from my property page (address: *** ** *** *** *** ** ***)It is truly unjustifiable that a prominent company (Zillow) that erroneously inserted information on a page that is on Zillow's own website is unable to remedy its own mistake by simply deleting the entry from the page

Zillow is your typcial greedy corporation that is too big to help us small-time just-beginning real estate agents My real estate office pays $2,a month to Zillow for leads The customer service my principal broker receives is unacceptable (in their own words) The customer service I received as an agent is unacceptable Dear Zillow: you make me sick I am hoping that Karma comes back around soon

To start, zillow allowed intentionally erroneous information to be posted about a home for sale listingThey are supposed to review all listings and approve of the information, however, they allowed the home square footage and amenities listed to be intentionally incorrectThat aside, I am now the owner of the home, and they will not remove the listing or update the status to unavailableAs a direct result of this, cars are slowly driving by my home, stopping in front of my home, and even pulling onto our drivewayWe are concerned for our security and privacy! I have been attempting to contact anyone at zillow for close to two weeksWhen you find the customer service number online, which is not easy, every prompted option ends in an immediate voicemailIt is impossible to speak to anyoneWe would not have a problem with this customer service strategy, however, no one ever returns the voicemails that we have been leaving

I listed my home with Zillow.com and prior to that, I tried to make changes using their website enhancements to show a correct "Zestimate" of my homeyears ago, the home was purchased for $350,000, and home prices have gone up substantially since thenI had an appraisal done on the home years after purchasing it, and that came in at $420,My Zestimate shows $I wrote to Zillow through their "contact here" section, and at first received no answer or responseI wrote again a couple days later, explaining that there are homes that are sqftsmaller than mine that they show with a higher Zestimate than mineI also gave them one listing that is sqftsmaller, has no garage, mine has a car garage, and that my home has just been completely remodeled from top to bottom, and is completely landscaped, something none of the other homes haveI received two nasty emails, one calling me "dude" and telling me to "chill and go have a beer"Another one told me to cal

I am receiving phone calls on my personal cell phone by persons asking if my property is still for sale I respond by telling them my house is not for sale When I ask these individuals where they got this information and my personal cell phone number, they tell me they found the information on Zillow.com I checked their website and did find my house among the listings I did have my house available for sale years ago with a local realtor; however, I decided to keep my property and had it removed from being listed, or so I thought I contacted the realtor and asked him why these online listings were never removed He informed me that he was not responsible for posting my house or the photos of my house on their website He told me to contact Zillow.com directly to have it removed I wrote their customer service an email explaining my issue with their listing of my property on their website and that I am being contacted by persons interested I asked them to remove the listi

I am and live in Portland, ORMy sister and I drove hours to Klamath Falls, OR in order to view the many low cost house and apartment listings posted by ZillowOne did not exist, several were never listed or didn't answer the phone calls I madeNone of the places listed either existed or were not for rentAll were supposedly for rent in the $a month range which is all I can affordAt one posting which I did find I talked to the woman manager and she said it often happened that people were mislead by these ads and came looking for rentals that were not availableCan't these untrue ads be stopped? Doesn't any check on this or doesn't anyone care? I can't afford to be traveling, looking for rentals, not knowing if the ads I'm reading are real or notHope someone reads thisThank you

We have been trying to list our home, however the post does not show upIf we enter the address, it is listed as "off market"We have been trying to get this resolved with them over the past week with no resultsThe e-mails state that they will look into it, but nothing is being done

Zillow posts information on real estate for sale in my stateThey do not update their information in a timely manner to reflect changes to the local MLS listingsI sent a complaint via email and never got a responseThere is no way to reach a customer service representative directlyThey have a powerful market presence and therefore a responsibility to keep their postings current so that the people paying for the MLS get their information out to the public accurately to avoid misrepresentations in the real estate market

For the past days, it has come to our attention that Zillow and their affiliate, Trulia, have been posting that our property was in Foreclosure - Notice of Default through *** Bank, the posting also shows Foreclosed and that the lender may list it for sale at a later timeThis is a blatant lie, and we have NEVER BEEN LATE on our mortgage!!!! This is libel and defamation, and they were notified to remove the posting on 3/20/and have failed to do soZillow has yet to even reply me on this matter! This is libel and defamation of characterImmediate corrective action is needed

Zillow does not authenticate an individual before allowing them to take over posting pictures and details of a homeA scammer took over the details of my home and changed the squared footage to force the zestimate to re-calculateThey also posted fake pictures (not of my home) which Zillow will not take down and does not provide any facilities to take downNow my home is under valued with "data science" Zillow purports is accurate, and is used to create impressions with buyers by promoting their "zestimate" formula

I Had my home listed for sale by owner on zillow.com for a little over a month, suddenly today it says off marketNow its asking me to resubmit the listing and wait another few days to get the listing verifiedAlso this will cause more confusion in the price history section now as it will show more entries with dataNot sure why Zillow is making this so complicated

Zillow sales contacted me and sold me zip code advertisement for $on Oct 11th I did not get any quality lead as she promised but spam callsSo I called and emailed on Oct 15th to cancel my serviceThe sales told me that she will get me full refund
But without my permission she switched me to a different zip codeShe reached out and asked me about it, I told her I just want to cancel for nowAfter that I only got a refund of $
Not only that Zillow didn't keep their promise to give me full refund, I paid $for the sales delayed cancellation and unauthorized service! I felt very cheated
I thought Zillow is a good companyI can't believe Zillow handle their business in this wayIt's not honorable

It has be days now and I can't post my home online They have record of me calling 6+ times Each time they say in the next 24-48hrs they will post our home live I'm not a realtor and just a home owner So I don't know if that is the issue So disappointed in the service I have received

I being trying com contact Zillow to remove my house in Montauk of of they websitewhere they are listed and pre-foreclosureI contact the zillow company few times over the phone and true they website email with no success , I contact the realtor few times also to remove my house from the website and he also didn't do itI would like to ask some help to resolve this problemThis is being going on since November and the last time I contact both zillow and douglas ellimar realty East Hampton, ny locationAlso I contact a law firm that is at the site representing the sale of my homeMe and my husband being trying to talk to those people a very long time and nothing has be done by any of them This link bellow shows the post of my house http://www.zillow.com/homes/for_sale/***-Montauk-NY-11954_rb/?romHomePage=true&s...⇄ Thank You so much, *** * ***

My month marketing agreement ended with Zillow on 06/05/Per Zillow's policy I was required to cancel my agreement in writing prior to that date to cancel my agreement and suspend billingI cancelled in writing on 04/30/and provided proof of such to my account rep multiple timesProof of my cancellation was acknowledged by my Zillow rep as wellDespite this, I have never received a refund for the additional month of advertising I was billed for on 06/22/of $