Zillow Group, Inc.

Zillow created a duplicate posting for my personal residence which included informationI requested that the posting be removed and my request was refusedThey would only remove the original posting that had the correct information for my propertyThe estimate of my property's value was $30,(about 10%) less with the incorrect informationAfter continued refusals to remove the incorrect posting, they finally changed the information that they had posted online to match the correct listing and deleted the original listingHowever, the estimate of my property stayed at the value based on the informationTheir formula for their estimate is still primarily driven by the information that they posted online about my home and they refuse to adjust thatSo Zillow posted information online about my home for the public to see that harmed its value (libel), and now continue to present a value to my home based on information that harms its value while m

Two MAJOR problemsFirst I cannot change my info on my homeThe exclusive agent contract was over May 30, and she has it still on your websiteWhen I go into change picsit states "Status can only be changed by the listing agent." And there was not a price reductionCan you please resolve this so I can update my home for sale?

Zillow is a complete LIE They are misrepresenting zestimate home values They are very careful to say they are an estimate but then advertise that your home value is tracked due to several factors Although they are claiming they can change due to the market or whatever else they throw in there, they are completely lying on their website I have two emails sent to me saying my home value was " zestimated" at $190,from one month agNo my hoem value dropped $40,dollars?! This is so inaccurate and advertising They have a scale that I will attach that shows the values over the years and they have mysteriously removed all the old values which I still have in my email saying it was worth Even if the values change how can they legally go back to a month ago and lie and change that value The value they emailed me a month ago said $190,and now it is in the $140,complete liars and complete scam artist Even if it is an estimate, they are falsifying the p

I am currently looking for an apartment to rent; I found a few places on Zillow, however, when I got a call back --the call came from a landlord broker wanna be --someone who could help me find an apartment for a one-time fee of $95; I just needed to complete some paperwork and I would be all set to go
If this is the service that Zillow is offering, such should be advertised; instead there are fake rentals put up on the Website where if you hear back, you hear from a broker I don't need to pay anyone to do my legwork
Highly - highly dissapointing and I do not recommend it

I wanted to advise you that I have decided to cancel my agreement with Trulia effective immediately and request a full refund of all monies paidI have already spoke to John M*** in customer service on Friday, April 29th and told him of this decisionI'm cancelling due to the quality of these "leads" and how these leads are being generatedI was sold on the premise that a homeowner would specifically go to either Zillow or Trulia's website to get a valuation of their home but first they must provide some general information which would then be passed along to me as the "Exclusive Agent" to contact the prospectOn April 25th,I received a "lead" from Trulia for a*** *** for a property located at *** *** *** Odessa, Florida whose email is ***@aol.com and phone number is *** When I promptly followed up by calling the number provided the person answering the phone said his name was *** *** and he did not know a *** ***I then proceed to conf

I created a fake rental listing on zillow.com for my property *** *** *** *** on 05/and disabled it on 05/to test the platformThis was my private dataIt is not public information like assessor recordI deleted the listing and asked Zillow to delete itThey are fusing to do so and putting something on website which is fake and is in regard to my propertyMy sought help from them via help center case ***They refuse to take down this privately provided fake data and making me look uncool among my neighborsPlease help

On March 13, 2017, I made a request to two Zillow representatives to cancel my advertising serviceI was told by Shelly P*** that contracts could not be cancelledAfter I informed her that per the contract, I could terminate the service by paying twice the monthly subscription she stated that her manager Andrew would call meWhen Andrew called me I restated my request to cancel the service and again was denied my request after the representative tried to talk me out of my decisionNeither representative would assist me in cancelling my serviceThese two individuals are my only contact to ZillowI as a customer have the right to terminate this contract earlyThis company has no right to deny me this rightI am formally requesting that my service with Zillow be cancelled per the date it was originally requested (3/13/17)
In addition, on the same day, March 13, 2017, I informed my the Zillow representatives that I was billed in error in February Both my lender and I

I'm a realtor who used Zillow Group for marketing rental properties to prospective clientsI started receiving calls from people from all different states asking me to show properties that are not under my listingsThey informed seeing $pricing for properties that appear to be luxury rentalsMy listing was $for a small studio in Ft Lee NJThese people saw listings with my name for studios to bedroom rentals at $I tried calling Zillow but only answering machine asking me to leave a message for customer service dept'I sent an email and was informed by Zilllow rep that I was at fault for placing listings incorrectly, therefore the website shut down my accountWhen I informed this was not my error but their website's issue, I was informed to use a different email address to set up a new accountWhen I asked why they couldn't just reinstate my account, I was informed my gmail account might've been hacked and that I should take action to rectify, and my account will

Zillow recommended I post a video to go with my condo listing
I hired a professional videographer to take video of my condo and contacted Zillow on uploading it to their website
I have repeatedly asked Zillow for help since AprilUnfortunately, Zillow Customer Care rep "Emily E" [ [email protected] ] has not been helpful at all
In addition, Zillow will not answer the phone when contacted at their number: 212-786-

I have tried deleting a rental listing multiple times The listing is still on their website I am getting phone calls all hours and people are disturbing my tenantI tried calling Zillow, but there is no phone help for individualsI have emailed multiple times to no avail about the problem, but I have no response and no assistance in deleting the old advertisement

Zillow without my consent not authorization repeatedly went into my account monthly and withdrew $from July-Nov of I authorized a one time payment on behalf of another party and did not give further authorization to with draw moneyJoe and Lea, members of the Zillow Billing Dept also refused to remove my credit card from there files and said the billing would continue unless another party gave them billing infoI never signed any contracts with Zillow nor do I have any legal binding consent with this corrupt organization to in the past or future to withdraw money from my accountJoe and Lea of Zillow billing said since I made a one time payment they have the right to "hit" my account as often as they wantImagine buying a service from a company and them continuing to charge you, for a one time encumbrance! They were unwilling to work with me and were brash and condescending on the call*** ***

Complaint: ***
I am rejecting this response because: Let’s be honest you are not trying to resolve the matter because if you were you would understand the information I have already provided to youAs previously stated I spoke to Todd T*** and he informed me he was the individual that I would need to speak to in response for my request to cancel and receive a refundI have already provided documentation showing that MrT*** did in fact want to me contact him and I have already done soAs previously stated at no point will I be emailing your cancelation department because this was something MrT*** could have informed me of instead of wasting my time with the unnecessary call I had with himLet us not waste any further time emailing the SAME emails back and forth I would like a resolution to be made being my refund and cancelation and I would like it to go through the Revdex.com
Sincerely,
*** ***

I signed a month contract, which ended in July, then apparently was month to month (which nobody ever told me, but was in the fine print apparently)Upon being billed on the 7th month, I called numerous times and left messages for customer service at the number found online (206-470-7000) and on my credit card statement, and nobody would return my callsI finally got in touch with someone by e-mail today and they said they will not issue a refund, even though I tried to call to cancel and I did not use this serviceI also told this same person months ago that I would be ending the contract in JulyShe says she tried to call and I did not return her call, which is untrueI spoke with a male when I was contacted last month, who confirmed my contract ended in July

Zillow has refused to remove my home and pictures from their website This home is not currently listed

This company has my house listed as being foreclosed and for saleNeither which is trueI've sent them a complaint on their website informing them of the truth and told them to remove it or I would be forced to take legal actionsThe only reason I found out about the situation was because an acquaintance had a friend ask them about my house wanting to buy itI have no plans of selling, otherwise I wouldn't have found out until someone knocked on my door wanting to buy itI don't know how they got this supposed info, but we are the 2nd owner of the house, we bought the house in September of and have never been late with a payment, insurance or taxesWe also have not received any notification that we were in foreclosure because we aren't

I strongly suggest that your administration look into the illegal, criminal and deceptive business practices being carried out and perpetuated in a harmful manner by Zillow IncNot only do they continue to bill customers without regard or consideration for their subscription, but they make it nearly impossible for customers to cancel or get out of a subscriptionMost customers have realized the only solution to this problem is by cancelling the credit card attached to the account

To Whom It May Concern,I've researched ***’s account, and it appears his case was cancelled with his sales representative’s manager David W***, on 06/06/after submitting this requestIf *** would like to discuss this further, he can contact our cancellations department at
[email protected]

Zillow,
I have received a review on Zillow I have hired an attorney to write a cease and desist letter What is your legal team mailing address ? This needs to be removed immediatelyI have flagged it for review and they keep closing the case Once I am given the mailing address and this has been removed off my profile I will remove this review Thank you!

Non-responsive, a manager was supposed to call me Tuesday, it is now FridayI have called and emailed repeatedly throughout the week, still can't get on the phone with a managerAfter spending $12,for advertising/leads and getting only single viable lead in that time, I wanted to cancel the advertising with ZillowTheir phone rep assured me my cancellation would be processed - then a week later, they charged me yet again for advertisingWhen I called to figure out why, they claimed to have no record of me callEven after sending them my phone records which showed the minute phone call, they still wouldn't honor the cancellationStill calling and emailing, days later and I am still waiting on a response/manager to get back to me

We display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records gathered from each countyProperty data appears on Zillow regardless of if a home is actively listed for sale or notZillow has more than million residential property pages on our site however, we do not have every property on ZillowThis is because there are gaps in public county records that have not been made available to usOnce we receive data for a home from public records, a property page is automatically generated in our databaseWe do not remove public record linked property information from Zillow. We provide homeowners with tools to edit a number of facts that appear on a property pageBy editing home facts directly, a homeowner can ensure the home information is as up-to-date and accurate as possible but we do not remove entire pages or public record information from our databaseAs a result, the property page for this home will remain on our site For more information, please review our Terms of Use and Privacy Policy