Zillow Group, Inc.

I submitted a review for my listing agent, but Zillow says my review is not within their guild linesZillow just won't allow any negative reviews on the agents it listed, even what I said is true and professional-wordingZillow breaks new low for business practice

I have months to sell my homeI updated my information on Zillow for my house and submitted it to be posted for sale by ownerI got a message saying it would post within hoursIt has been over a week now and it still has not postedI need my house posted asap because I have to move in less than monthsWhat is the hold up? I tried emailing and calling but there customer service is really non-existentThey have it set up to act like the have a customer service department, but they never email back and no one answers the phone and they say to leave a message but the voicemail is always fullThis is a joke of a company

Zillow repeatedly called me over a year period promising how much money I would make with their premier agent program I eventually signed up for $4k a month in a luxury market I work after relentless calls, emails, and promises As soon as they got my credit card, they were gone ZERO leads came in the first days so I tried to cancel No surprise, the salesman, managers, and everyone else just disappeared completely The one conversation I was "allowed" to have about canceling was with some inexperienced sales manager and the talks quickly turned adversarial and unprofessional on his part The best part when was he said he had to go and forgot to hang up the phone :) I sat there and listened to him talk about sales practices with clients like me and say "this is how you handle guys like this""Just take them in circles until they are tired of arguing", "Don't worry, you will still get paid" he said to another as they left the room laughing He seemed very proud of what he

This company charged $for advertising and lead generation I received none of these and this company refused to refund me They gave me a partial refund and took $of my money even though they never delivered anything they said they would

I am the owner of ** *** *** that owns and operates over propertiesCurrently, I have listings on Zillow On 8/8/I was unable to log into my accountAfter several unsuccessful attempts, I've sent emails since 8/8/17, in one week about my account being disabledI've yet to hear from anyone so that this matter can be resolved,This past week, I have noticed a large decrease in profits and due to not being able to market new listings and update current listingsThis is an enormous problem that's effecting the growth and consistency of ** ***

Reviewed Terms and Conditions with ClientWorking on resolution with client directly

I am a real estate agent in New York City and have been advertising on Zillow's website for nearly two yearsThey were able to offer me a reduced introductory rate of $330/month to start advertising with themThe first year I had a positive experience and provided with good leadsAbout months ago or so, they called me and encouraged me to increase my monthly ad budget to $530, and then to $a few months after that, all the while suggesting that this is what I would have to do to get more leads and that I HAD to do this and increase my budget to 'keep up' with the competitionAfter increasing my budget to $and then $per month, the leads reduced and at times were 'zero' in an entire monthWhen I called them to complain and find out what was going on, they suggested that I should now increase my budget to over $to stay competitive and generate leadsFurther, more that 50% of the leads that ever came through were spam/scam from non-existent buyers with unregistered

On 6/21/2018, I notified Zillow Group that someone using the Zillow username *** and the name *** *** had fraudulently taken control of my rental real estate listing located at *** *** ** *** *** *** ** *** Originally, my listing was received by Zillow through a syndication from the Multiple Listing Service I immediately notified Zillow via their "report a problem with listing" feature om their websiteI waited hours however I did not receive a responseI then called Zillow Group Sales (because they do not offer phone support for listings) and asked if there was any way to speak with someone in support or customer serviceI spoke with a very nice guy by the name of Tepkosal who took down my informationEven after providing him a screen shot of the listing agreement with the owner of the home to show I was the rightful real estate agent, he unfortunately was not equipped with the tools and information in order to immediately solve the fraudul

I noticed people coming to my home and looking in my windows and walking aroundI asked someone what they were doing and they said they were thinking of purchasing my home because it is FORECLOSEDI asked them why they thought this and they said it was on Zillow!!! I need my home taken offIt is not for sale! I have tried to contact Zillow and no one answersThey do not return my callI believe this to be a violation of my rightsPlease contact me with a resolution as soon as possible
***

Zillow marketplace advertised for agent to sign up and promised the realtors leads per month in a zip code you sign upYou have to sign a contract for monthAfter month I got leads and after month I told I will not continue because they do not supply the merchandise as they promisedThey did not answered any calls, any emails and they refused to talk to me about the promise they madeMy broker was present at the business meeting we had on the phoneI don't know with how many people they did it alreadyOn the end I got leads in month what not even covered a third what they promisedRevdex.com should know about the tactics they usingI spend willing $for month to give Zillow a chanceBut I refused to pay another month for a merchandiser, who did not supplied the merchandise as promised

Complaint:
***
I am rejecting this response because:Zillow addressed only one of my concerns, he location of the "pin" marking the location of my homeThis was an aside complaint to my primary issue with the company. My contact with zillow was in regard to their zestimate of my home which is for saleBottom line is there have been at least recent sales of similar properties all within a 1/mile of my homeThey have all sold for above millionMy home in fact has more bedrooms, more square footage and better ocean views which is a driving factor on the point in which we all liveIn fact I sold my backyard last year and a new house has been built and is now under agreement over millionA bother home has just gone on the market 1/a mile away and it has been listed at million. My "beef" with Zillow is that they do not use recent sales or other nearby listings of similar homes to compare my home toThey instead use homes nothing like mineObviously buyers are influenced by the Zillow zestimate. I contacted zillow with my questions and concerns and was told there is nothing a "human" can do to pick comps or mention recent sales in the areaInstead it is a computer algorithm that does the workWell from my end the computer is not doing its job and the company is and should be held responsible for its software. I cant believe the humans working at Zillow can hide behind a software algorithm.There is no doubt the selling of my house is being unfairly negatively impacted by this ZillowThis impact is hurting me financiallyPlease do all you can to make them correct the situation or shut them down as a menace to society.Most Sincerely,*** ***
Sincerely,
*** ***

To Whom it May Concern,
I have researched *** ***'s account and in his account log it shows that he spoke to his account manager on 12/23/and asked to cancel his account and agreed to pay the buy outI spoke to his account manager today and he has processed the cancellation and buyout
caseThe cancellation department will reach out to *** after the holiday weekend to process the buyoutIf the agent would like to discuss his account in further please have him reach out to his account manager, I have added his information below.
Christian D***
***

Last year I filed a complaint against Zillow because they did not edit the listing of our home on Zillow after we purchased it - they left all the photos up (interior and exterior) as well as the Realtor's description of the propertyThis presented privacy and safety issues as anyone with an internet connection could view the interior and exterior of our property from their computerZillow corrected this by removing the photos and description on the listing after I filed a Revdex.com complaint (they never responded to email inquiry before I filed the Revdex.com complaint)I also found that TRULIA, INC did the same thing Zillow did on their website after the property was sold - they listed the sold price but left up all of the interior and exterior photos of the property which presents privacy and safety issuesI then also filed a complaint with the Revdex.com against Trulia requesting the same thing that I requested from Zillow (that all the photos and Realtor's description be removed)Trulia never re

To Whom It May Concern,
Thank you for the emailI have reviewed your account and added directions on how to access your profile belowI also see that your Advertising was cancelled on your account on 8/4/You have recently spoke to our cancellation department about your account/refund
Please email [email protected] if you are still not able to access your profile/inbox with the directions below.
How to log into your Zillow profile/inbox:
Go to Zillow.com
Choose the Log in link in the top right hand corner
Enter the email connected to your profile ***@expreality.com and password
Once you are in your profile it will say Agent Hub in the top right hand corner
From there scroll over agent hub and choose Inbox to view your contacts

We recently purchased our new home, and though it has been removed from the MLS, Zillow continues to show this home on their siteWe as owners have repeatedly asked them to remove it but they refuse to do soMany other sites had this listing but once we asked them to remove it, it was done promptlyThis is a violation of my privacy - posting all the details about my home including pictures! This home is not on the market, there is no reason for this to be on their siteThey claim this is transparency to the public - the public does not need to see my home or get info about my home, they can go elsewhereI own other properties and we have friends who own properties that is not on this sleazy website, but for some reason, it has been next to impossible to remove this particular listing

I purchased a beach home in Emerald Isle, North Carolina and closed on 5/ I bought the house based on a listing I found on Zillow When I closed Zillow deleted the actual listing They now do not reflect the sell of the home which is extremely important to determine the true value of the home and their estimate is way below what I paid, so in my opinion they are costing me thousands and thousands of dollars in equity In addition, when I login to my home it shows me as landlord, again having a negative impact on my beach condo EVERY other web site reflects the sale within a week or two of closing My frustration is that I have reached out to Zillow three times to try to correct and they have not responded at all I have asked them to correct the information to be accurate or remove my home and they simply will not respond I truly believe that their inaccurate information is adversely affecting the impact of my home financially

Zillow won't allow me to unsubscribeThey somehow have me connected to a house that isn't mine, and I never saved or showed interest inThere is no way for me to sever ties with Zillow online

Zillow and their partner Trulia have been advertising my home for sale without my consentthey have refused to remove it from their site or correct their evaluationMY HOME IS NOT FOR SALE and I do not want it listed on their siteI find this to be fraudReal estate agents have told me they also have the same problem with this website and can not get them to remove advertising and it is not only hurting business but misleading buyers and making sales impossible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I have been the new owner for yrs and zillow stated it has been over 2,days, in which that was never the truthI had even listed my property with separate realtors in selling it which was last yr., then I had it removedI would like to know who stated they were the owners and made that comment on zillow web page so I can know whom to trust in my communityThank You for help
Sincerely,
*** ***

I posted my home on Zillow days ago and still no one has contacted me regarding my postingI've contacted them via phone and email and still no response, the company is completely unresponsive towards their customers! Their rating on here should not be an A+ if they have negative reviews! GET YOUR WEBSITE TOGETHER Revdex.com!!!!!!!!!!!!!!!!!