Zillow Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I did contact the listed broker and he did not know why Zillow had the listing up on their site The house was not for sale on the listed broker's website because this was a listing from The listing did not appear on any other real estate database This was an error by Zillow.com and no one else I am thankful that the listing has now been removed from the website and I thank Revdex.com for that since Zillow was unresponsive to my four or five emails Sincerely, [redacted]

Because the specifics of the Zestimate calculation are proprietary, we cannot provide more information on an individual Zestimate or specific reasons for an individual changeThis estimate is the product of a computer-generated programIt may fluctuate when any new information is made available or if there are updates to the Zestimate algorithm modelIt's likely that when this individual posted their home for sale, they edited some of the facts about the homeAs a result, this triggers the Zestimate algorithm to recalculate an estimate based off the new factsAgain, we would like to stress that the Zestimate is not an appraisal and we make every effort to educate our users that the Zestimate is only an estimate It is a starting point and does not consider all the market intricacies that can determine the actual price a house will sell forWe make this clear to all users on our site (http://www.zillow.com/zestimate/) We have already shared this individual's feedback to our developers but we do not have an option to manually change or remove an individual Zestimate in the manner this individual is requesting.Regarding the yellow banner on the top of this listing, this banner was added as part of our new listing verification process and is currently present on all listings that are manually posted to Zillow by an owner or an agent Our goal is to educate potential buyers and renters to make informed decisions about listings they are interested in, and to provide information on how to identify a scam or other suspicious listing as they correspond with listing owners Currently, we do not have a feature to remove this banner from listings.Lastly, Zillow's business is primarily funded through advertising as outlined in our Terms of Use Section (https://www.zillow.com/corp/Terms.htm)This allows us to offer services like providing For Sale By Owner listings to consumers free of chargeIf this individual no longer wishes to have their property listed For Sale By Owner on Zillow, we ask that they please let us know and we can cancel the active listing.Beyond this, there is no further action we can take at this time

Complaint: [redacted] I am rejecting this response because: A representative called me to cancel my subscriptionIt has been cancelledHowever, the matter of double billing remainsI am still waiting for this matter to be resolved and to receive a $credit Sincerely, [redacted]

We recently implemented a new verification process for manually posted listings on our site to help improve listing qualityOnce a listing is submitted, it can take some time for our Listing Verification Team to review and approve the listingThere has been some delays with this new system site wide and have been working to get listings reviewed and posted as quickly as possibleIn reviewing this individual's listing, it appears that our team has already been in communication with this individual and we were able to successfully post this For Sale By Owner listing: [redacted] The home now appears actively For Sale By Owner on ZillowIf this individual needs assistance in the future, we encourage them to contact our Consumer Care Team via our Help Center at www.zillow.com/help

The photos that appear on property pages on our site are not posted or managed directly by ZillowWe provide a platform and tools for homeowners to manage the photos that appearHowever, we have removed the user-added photos from this property page on this homeowner's behalf as requestedThe change can be viewed here: http://www.zillow.com/homedetails/ [redacted] If this homeowner would like to make any additional changes to the home facts and photos that appear on this property page in the future, please follow the instructions below:Sign in to their Zillow accountNavigate to the property pageClick on Correct Home FactsIf they have not already claimed ownership of the home on Zillow, they will be prompted to do soAfter claiming ownership of the home, the Edit Home Facts page will loadAdd/edit/remove any user-provided home facts and photosScroll to the bottom of the page and click the blue button to saveIt may take a moment for the property page to refresh If this individual needs additional assistance in the future, our Consumer Care Team can be reached via our Help Center here: https://zillow.zendesk.com/hc/en-us/requests/new

1) The incorrect and completely school data information listed by Zillow on their website in regards to the town of Lamoine ME where my current home is locatedDespite repeated attempts by myself and others in my town, Zillow (and it's data organization Greatschools.org and Maponics) refuse to correct this assigned high school dataZillow is listing a failing high school as assigned to the towns of Lamoine and Hancock METhis is completely and misleading data that is negatively impacting the possible sale of homes in these towns2) The completely misleading, arbitrary, and factless "Zestimate" that Zillow applies to all home listingAgain, despite repeated communications with Zillow in regards the Zestimate that they apply to homes, they refuse to acknowledge any responsibility for it's accuracy or the impact it is having on a home sellerThere is no factual information used when creating this ZestimateBy placing this value on their website and advertising th

I wrote a honest review about [redacted] ***Ms [redacted] showed lack of professionalismShe failed to meet us at an open house she agreed to on ZillowI made many attempts to contact Mr[redacted] through out the scheduled open house, she never showed up I wrote a review on Zillow with a one star rating and Zillow would not post my review because it was negative and only one starMy review was professional, honest, and respectfulMs[redacted] was to be our real estate RepresentativeThere is no doubt Zillow is practicing censorship and bias when it comes to their site paid agentsI couldnt help but notice that about every agent on their we site has a perfect scoreI have a hard time believing almost all their paid agents are perfect and never experienced anything but perfect reviewsI also found that if I want to give a perfect review, Zillow will post no questions askedBottom line is , I played by Zillow rulesI contacted customer service with no resolveZillow is manipulating the

They will not post my listingThere are not any responses to our emailsNo body to contactWe have had similar problems with them before

Complaint: [redacted] I am rejecting this response because: I just want to say, my "zestimate" went from $to $and lower after posting a negative review of Zillow on Yelp and consulting several real estate agents about selling my houseI find this to be highly unusual I updated my home features and this Zestimate did not change one iotaI believe Zillow manipulates prices and data They used to use information of homes sold in the area to estimate value, when the Zestimate for my house dropped suddenly by $200k the site said that there were no comparison values in the area all of a suddenI believe Zillow is corruptly using data for their own ends and in their deals with real estate agents I would like all references to my personal property removed from zillow It's like bad gossip being spread Google searches for my address still bring up incorrect listings referring to my home Caitlin (Zillow Help Center) Mar 4, 8:AM Hi Carol,Thank you for your reply and again, I apologize for any frustration this has causedCan you please give me more information by what you mean that the properties are coming up incorrectly on Google?Can you please send me the full addresses of the properties you are referring to? I would be happy to investigate further Kind regards, CaitlinConsumer Care Lead Carol Rafesco Mar 3, 2:PM Why is it when I do a google search for my properties they still show up incorrectly on Zillow, along with really bad Zestimates? Caitlin (Zillow Help Center) Mar 3, 2:PM Hello,Thank you for your replyAgain, I apologize for any inconvenience this has causedThe listing is removed, you no longer have a Zillow account under [redacted] , and you will not receive any more emailsPlease let me know if there is anything else I can assist you with today Kind regards, CaitlinConsumer Care Lead Carol Rafesco Mar 3, 12:PM yes! Caitlin (Zillow Help Center) Mar 3, 11:AM Hello Carol,Thank you for contacting us regarding your accountI apologize for any frustration this has causedI noticed you have an active rental listing on Zillow and wanted to be sure I fully understand your requestDid you want to unsubscribe from all emails? Do you want your listing removed and your profile disabled?I would be happy to assist you further Kind regards, CaitlinConsumer Care Lead Carol Rafesco Mar 3, 4:AM GET ALL THIS CRAP OFF MY NAME AND EMAIL THIS IS AT LEAST MY THIRD REQUEST IF I CONTINUE TO RECEIVE SPAM EMAIL I WILL CONTACT THE Revdex.com Caitlin (Zillow Help Center) Mar 4, 8:AM Hi Carol,Thank you for your reply and again, I apologize for any frustration this has causedCan you please give me more information by what you mean that the properties are coming up incorrectly on Google?Can you please send me the full addresses of the properties you are referring to? I would be happy to investigate further Kind regards, CaitlinConsumer Care Lead Carol Rafesco Mar 3, 2:PM Why is it when I do a google search for my properties they still show up incorrectly on Zillow, along with really bad Zestimates? Caitlin (Zillow Help Center) Mar 3, 2:PM Hello,Thank you for your replyAgain, I apologize for any inconvenience this has causedThe listing is removed, you no longer have a Zillow account under [redacted] , and you will not receive any more emailsPlease let me know if there is anything else I can assist you with today Kind regards, CaitlinConsumer Care Lead Carol Rafesco Mar 3, 12:PM yes! Caitlin (Zillow Help Center) Mar 3, 11:AM Hello Carol,Thank you for contacting us regarding your accountI apologize for any frustration this has causedI noticed you have an active rental listing on Zillow and wanted to be sure I fully understand your requestDid you want to unsubscribe from all emails? Do you want your listing removed and your profile disabled?I would be happy to assist you further Kind regards, CaitlinConsumer Care Lead Carol Rafesco Mar 3, 4:AM GET ALL THIS CRAP OFF MY NAME AND EMAIL THIS IS AT LEAST MY THIRD REQUEST IF I CONTINUE TO RECEIVE SPAM EMAIL I WILL CONTACT THE Revdex.com

We apologize for the frustration this has caused this individualWe attempted to reach out to her by phone today and left a message to discuss it furtherAdditionally, our team was in correspondence with her via email last week regarding the issue and notifying her it had been resolvedSee attached transcriptAs we mentioned previously, the listings on our site are not posted or managed directly by ZillowRather, we provide a platform that hosts listings provided by othersWe received a listing feed from Hudson & Marshall on 06/07/and we removed the listing on 06/30/See attached There is currently no foreclosure information listed on our site so there is no further action we can take at this timeIf this individual would like to discuss the matter further, we encourage them to give our Consumer Care Team a call back at the number we provided in the voicemail or reply back to our email correspondence We appreciate this individual bringing this to our attention and allowing us the opportunity to correct itWe apologize for any inconvenience this may have caused in the meantime

Since the previous response, we have been in contact with the representative at ForSaleByOwner.com and have relisted the property on our ZillowHowever, if the listing violates our Listing Quality Policy or photos appear again that contain marketing information including phone number and/or email address on listing photos whether as text, a watermark, or otherwise the listing will be removed from ZillowIf you have any additional questions, please refer to our Listing Quality Policy: http://www.zillow.com/corp/Quality.htm

Complaint: [redacted] I am rejecting this response because: the business response did not provide any final conclusion/resolutionOnce I receive the final response for the business, I will respond accordinglyAgain, what I am requesting is : there be no negative information recorded on my account or on credit bureausthere be no balance due since I cancelled account The business should not have provided any services that I did not pay in advance for or authorize.....and then charge me for services they may have provided without my authorization Sincerely, [redacted]

To whom it may concern, I have reviewed [redacted] 's account and I see that the account was cancelled on 10/27/Our contracts state that a contract is for or months and then after go to month to month unless the agent calls in to cancelIf [redacted] can provide documentation that shows that he would no longer be charged after May 2015, please have him send us the documentation and I will reach out to the billing department to handle accordinglyPlease let me know if [redacted] has additional questions Thanks

Contacted them several times regarding: I have repeatedly asked you to remove my home from your listingI did NOT put it there and it isn't for sale any longer and hasn't been for sale since the end of October Plus the fact that last Autumn you had it listed at well over $320,and (and even higher earlier this year) now you have it valued at 284,which is much less than an agent valued it at when it WAS for sale over two years agoWe MAY have to sell it eventually and this is NOT a help especially since we did some interior upgrades AND added solar panels AFTER you had it listed for $320,000.00+ The photos the agent used are substandard (blurry, etc., I have GOOD photos) and some are not even up to date nowIf you don't remove it from your site I will have to take further action

As mentioned previously, in order to keep the services we provide free to consumers, Zillow is primarily funded through advertising which is what this individual is referencing in her call with our representativeThe real estate agents listed in the contact box on each property page do pay to advertise with ZillowThis is Zillow's current business model and we make that clear in out Terms of Use: http://www.zillow.com/corp/Terms.htmThe agents that appear on listings are not recommended, employed, or endorsed by ZillowThey are simply buyer's agents working in that area who pay to advertise on our site and we've received feedback from home buyers that having a list of buyer's agents available to assist them with the buying process is helpful The contact box provides multiple points of contacts to potential buyersThe homeowner’s contact information is listed in the contact box for users to contact them directly in the event that the buyer doesn’t wish to work with a buyer's agentThe homeowner is not obligated to work with any of these buyer's agentsIt is merely a tool for home buyers to get in contact with a buyer's agent should they want one to help them through the buying process.Again, we apologize for any confusion regarding the services Zillow provides but there is no additional steps we can take at this pointThe desired resolution for this complaint stated the home should be listed For Sale By Owner on our site and buyers should be able to contact the owner directlyThis is true in both casesThe home is has been actively listed For Sale By Owner since 07/21/(as evident in the Price/Listing History section) and the active listing can be viewed at any time here: http://www.zillow.com/homedetails/ [redacted] There’s no further action we can take regarding this request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, at this timeThank you for your efforts Sincerely, [redacted]

I am extremely upset with zillow after submitting my FSBO listing on Wednesday, March 1stI was not contacted to have the information confirmed until Saturday, March 4th (after repeatedly reaching out to Zillow customer service) and after having representatives confirm my information, my link STILL is not activeI have reached out several times, to no availIt is ridiculous and disappointing that it takes days for my information to be confirmed, then the website doesn't work to activate my listingZillow customer service has NOT been helpful, and it is extremely disappointing that a larger company such as Zillow treats their customers this poorly

Apparently Zillow has advertised my properties for sale without my knowledge or consent, including the home I live inOne property is listed with another properties picture

From beginning to end I have had nothing but complains about Zillow's practices which I feel are unethicalDay one, I called to advertise as a real estate agent, they locked me into a six month contract without telling me it was one until I was reading the document to sign JOCELYN F [redacted] out in Irvine, never gave me optionsMade it seem like I had to sign a contractThen as my account executive, never called me as she was supposed to, so I called her after not getting hardly any leads and she told me to get people to write me reviewsI told her I was new and didn't have any clients yetShe said it was okay to let anybody write me reviewsSo FAKE REVIEWS is basically what she advised me to put on my profileThat's wrong! Six months into it, I had enoughI spent $and got nothingSo after receiving an email that said my contract was automatically going to be renewed unless I went into my account to change itSo I did, and I thought, ok now I am done with thisTo my

I opened an add with the Zillow Group last week on approximately august 2nd or 3rd After many attempts to get my listing verified, they have decided there is a glitch in my ad and they are unable to delete it in the department that answers the phone They forward me to an email address which has an auto response but never contacts me I just want my listing that is hanging out there to be deleted They have the incorrect price displayed and it is hindering the sell of my home