Zillow Group

Complaint: [redacted] I am rejecting this response because:Again, all liesI contacted Zillow on June 8th NOT June 3rdThe person handling my account would never return my calls or emailsMy account has always gotten billed on the 8th not the 1st of the month which is why I called on the 8th right after it appeared on my American ExpressAs previously stated I have contacted showcasetermination.com as they advised me to and no response from anyone there eitherThis is all games to Zillow and it seems as though they need to be taught a lesson by an attorneyThe whole thing has been such a waste of time and moneySomeone needs to stand up to these people Sincerely, [redacted]

In July of I agreed to use Zillow to get leads for real estateThe contract was for months at $3,I contacted them in October of to try and end my contract with them, since it required a month noticeI was told that I had to pay to end the contract before December So I told my contact person that I didn't get any sales from the leads they sentThe clients either didn't have the credit for financing or have the ability to buy or they were just looking not ready to purchase property1/of the clients were looking for rental property as wellZillow was informed we don't handle rental propertiesIn January of my bank card was debited for $When I contacted Zillow they informed me that they would not credit it back because I didn't cancel the contractHowever I did request for them to cancel it in October of at the end of the terms, which were to be December They refused to credit the full amount they finally agreed to credit $wh

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

In checking our database, we were unable to find this phone number posted anywhere on our siteAfter further investigation, we believe someone may have been manually inputting the number into the contact forms on the property page and submitting inquiriesWe have put a block in our database that will prevent anyone from submitting any new inquiries with this phone numberThank you for bringing this to our attention and we apologize for any inconvenience

Hi ***, I have reviewed your account and it looks like you have a cancellation that is pending as of yesterday (6/13/2016)Please let me know if you have any questions

I had signed up to advertise on Zillow.com as a RealtorI gave them my credit card number on June 5th, 2017, over the phone for month of advertisingThe rep, Matt stated that I could get an upgraded service for a little more moneyI declined at the time., but told him I would think about it and he stated he would call me back in a couple days He never called, in the mean time, my bank re-issued new debit cards to all its customers using a new carrier I received a call from Matt on July 31st that I owe money for the month of July; which I never signed up for! They tried to run my credit card a few times without notifying or informing me and it would not go through, so they "claim" they continued to provide me service without payment for days and that I owe a bill of $I dispute that I owe this money and refuse to pay it I would like to advertise with them again for a longer period this time to see how a long-term ad will benefit me; but they will not allow me

This individual is correct in that Zillow is not a licensed appraiser which is why Zillow does not provide appraisalsAgain, we'd like to stress the Zestimate is an estimate and we make this clear to all users on our siteSee attachedThere is no further action we can take at this time, as we do not remove individual Zestimates from our site

I have been with Zillow as a premier agent for over years In the last months things have changed drastically Listings drop, leads are bad, etc I tried to call to cancel some of my impressions, I wanted to go from a a month budget to a month I have been trying unsuccessfully for over a weekI keep getting people saying they are going to call me back I told them I do not want a call back I just want to be canceled, This has been unsuccessfull I am at a loss for words and still don't know how I am going to cancel my membership They just won't let me do it They are trying everything in their power to be unavailable so that I cannot cancel

Unfortunately, there is no new information to provide or action we can take at this timeAs mentioned previously, Zillow receives sales and property information automatically from a third-party data collector from each county and from agent-provided submissionsWe do not manually research each individual property on our site - rather we display data provided to us by other sources (county public records and homeowner provided facts)We have already removed the erroneous sales transaction as requestedWith regards to additional home facts, we provide tools on our site to edit home facts in the event that the information we received from our sources are incorrect With regards to the Zestimate, again this is only an estimate -- not an appraisalWe make this clear to all users on our websiteAgain, we would like to stress that the Zestimate is only meant to be used as a starting point in determining the true value of a homeWe encourage buyers, sellers, and homeowners to supplement Zillow's information by doing other research such as: [redacted] Getting a comparative market analysis (CMA) from a real estate agent [redacted] Getting an appraisal from a professional appraiser [redacted] Visiting the house (whenever possible) Again, because the Zestimate is automatically calculated for a home by an algorithm, we cannot manually change an individual ZestimatesAt this point if the homeowner wishes to provide more information on the home's estimated value, we would encourage them to include an Owner’s Estimate in the Zestimate Details section of the property pageBeyond this, there is no further action we can take at this time

Complaint: [redacted] I am rejecting this response because: this is is a fake review from a person who I've never done any kind of business with, nor have I ever interacted with them in any wayThe review is disparaging my name and reputationIt is defamatoryIf you believe that this is not a fake review then verify the identity of the reviewer I do not mind receiving a negative review if I've done that work but my name should not be smeared by someone who may have a vendetta against me outside of real estate business and has created a fake account with a fake name most likely to describe a situation that has never occurred in the past and that I have had no party too If this review is allowed and then I can go on any of my competitors Zillow profiles and post negative reviews making up negative stories and making up fake namesI have never had a negative review in the years I've been in business and I will fight this to the bitter end Sincerely, [redacted]

Like this individual, Zillow strives to have updated listing information and understand this is a time-sensitive matterActive listings are sent to Zillow through a variety of feed sources such as partners, brokers, agents, third-party feed providers, and in some cases, directly from an MLS Previously, we were receiving the listing feed from [redacted] However, as of 5/the listing feed stopped getting sent to usZillow does not have access from other third-party databases, so we cannot pull the listing from other sourcesThe listing needs to be sent to Zillow directly from the agent's listing feed source Currently, we are not receiving a listing feed from this individual's agent indicating the home is for saleAs a result, the property does not appear in For Sale searches on ZillowIf this individual would like their home to appear in active For Sale searches, their agent will need to send the listing to us as we previously mentioned in our correspondence with this individual.Since agent listing feeds are controlled by a third-party, Zillow does not have access to directly re-post this listingThis individual can send this link to their agent so they can get the listing feed re-activated on their end as soon as possible: https://zillow.zendesk.com/hc/en-us/articles/227960468-How-does-Zillow-get-listi...⇄ the agent experiences technical difficulties, they can contact [email protected] and one of our technical account managers will be able to assistBeyond this, there is no further action we can take on our end at this time

After reviewing his account, we determined the Zillow platform was not a good fit for ***’s advertising objectivesWe canceled ***’s account per his request and issued a refund to cover amounts incurred after 11/9/

Zillow allows customers to enter in a phone number to contact when interested in propertiesThis number is then sent to hundreds of realtors that use this number to contact the personWe are a doctor's office and someone falsely used out numberWe have tried to contact Zillow directly for days with no responseWe have been getting calls from realtors every 5-mins for daysThis is NOT okay and borderline harassmentThere should be an easy way to get in contact with someone or delete a number when it is falsely used

This company repeatedly refuses to delete my account and personal information from their site and they have manipulated my home value estimates and published information so incorrectly that at my wit's end I changed all my profile info and they still won't delete itIt saddens me how Zillow has turned out to be a company run by such petty, unethical tyrants misusing personal dataI repeatedly receive spam email for an account to be deleted and I have tried and requested it be deleted at least times before giving up and just trying to scramble the info

Zillow receives property data from public records and from homeowner-provided submissionsProperty pages are not directly managed by ZillowRather, we provide homeowners with tools to edit a number of facts that appear on a property pageIn order to look into this matter further, we need this individual to provide the complete property address for this rental listingWe were unable to locate a listing based off the information previously providedOnce we have the listing address, we can provide further assistance with this request

HelloThanks for contacting usHere is a link to the property in question: [redacted] From to we communicated with this homeowner directly regarding this issueUnfortunately, there is no new information to provide, and the answer remains the sameThe price history will remain publicly available on our site, as long as it is publicly available in county recordsAs you can see, this data is available in public records: [redacted]

Complaint: [redacted] I am rejecting this response because:The star reviews does not meet the Zillow review guideline requirements below to post a reviewThe reviewers were not a seller or buyerThe Zillow Ratings Review Moderation Team does not appear to have evaluated the review before it was published as it is not meeting the review guidelines belowCan anyone write a review?Only buyers and sellers who have communicated, or worked with an agent can write a review and submit a rating on that agentNote that we do provide a Service Provided category for "Never responded to my inquiry" for cases where a Reviewer contacts an agent but does not receive a responseSo, reviews may be left for cases of "attempted contact"Reviewers must register and create a profile on Zillow, then indicate the appropriate "Service Provided" option: the agent helped them buy or sell a home, or both, they shopped but didn't buy, listed but didn't sell, etcA review cannot be submitted for an agent "on the other side" of the transactionFor example, we would not permit a review from a home buyer left for the agent representing the home sellerZillow will determine whether such a relationship exists at our discretion and based solely on information contained in the review itself, or upon subsequent requests for clarification from the Reviewer, where we deem such clarification necessary.Are these reviews moderated before they are posted?AbsolutelyA dedicated team of specially trained moderators will evaluate all reviews before they are publishedReviews must adhere to Zillow's Good Neighbor Policy and Review Guidelines, which means all contributed content must be respectful and appropriateContent that we feel is inappropriate, off-topic, or not useful will not be published Sincerely, [redacted]

I have sent requests for support staring Jan 25th and no replyThe site is broke and will not link my rental properties to my company pageAlso a property I own was not able to be properly updated

This company has my house listed as being foreclosed and for saleNeither which is trueI've sent them a complaint on their website informing them of the truth and told them to remove it or I would be forced to take legal actionsThe only reason I found out about the situation was because an acquaintance had a friend ask them about my house wanting to buy itI have no plans of selling, otherwise I wouldn't have found out until someone knocked on my door wanting to buy itI don't know how they got this supposed info, but we are the 2nd owner of the house, we bought the house in September of and have never been late with a payment, insurance or taxesWe also have not received any notification that we were in foreclosure because we aren't

Complaint: [redacted] I am rejecting this response because: I can't respond to a fake reviewThe person that made the fake review did not respond to my personal messageSincerely, [redacted] ***