Zulily LLC

Hello ***, Thank you for contacting zulily through the Revdex.com regarding your order I’m so sorry to hear about what you have gone through recentlyI will be more than happy to assist you with this orderIt shows that a refund was issued for $on 7/7/and this was credited back to your original form of paymentI don’t show that a refund was issued for the shipping cost of $which was taken care of todayPlease allow a few business days for this to appear available to your original method of paymentThere is no need to send the sheets back to us please donate them to your local family shelter I hope this experience has not turned you away from us completely and as a special apology I have added a $store credit to your account to use for future purchaseThe credit will remain available on your account for months if you are willing to give us another tryIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected] Warmest regards, Chanell D Customer Service Supervisor [redacted] @zulily

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, so long as the refund is received within a reasonable amount of daysThanks Sincerely, [redacted] ***

Hello [redacted] , Thank you for contacting zulily through the Revdex.com about your order numbers # [redacted] and # [redacted] I can’t say enough how sorry I am that these items were cancelled This is the last thing in the world that we want is our customers not getting there itemsWe want shopping to be fun and enjoyable, since this is very out of character for zulily I have taken the next best steps to make this right for you.First, what I have done is reached out to the vendor to get you sent the [redacted] ***- [redacted] and [redacted] ***- [redacted] Which I have confirmed that the vendor is sending the item, we are just waiting for the tracking number once I get that information from them I will send you an email with that information Because the order was cancelled you have been refunded that full $back to your [redacted] card ending in [redacted] which was posted on 11-16- I'd like to take the time and say thank you for being a Zulily family member and an amazing customer with us since I can see that you have found some amazing items since thenValued members such as yourselfYou are what makes a company like zulily continues to grow and be able to provide our great savings and amazing shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical.Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily accountThis will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with usPlease do not hesitate to reach back out to me directly if you have any other question or concerns,Warmest Regards,Anieca S.Customer Service Supervisor [redacted]

Hello ***, Thank you for contacting zulily though the RevDex.com about order number # [redacted] . I am sorry to hear that you were sent damaged items. It looks like we were waiting to get the items back to our fulfillment center to process the refund. But what I will go ahead and do is... refunded you the full $254.87 which will be sent to you in a check through the mail which will take about 5-7 business days. We truly valued members such as yourself, and we never want you to be unhappy with your purchase. Please accept my humblest apologies for the inconvenience caused by this. If you have questions please feel free to reach back out to me. It is our number one priority to make our customers happy and satisfied in every way possible. Warmest Regards,Anieca S.Customer service Supervisor [redacted] @zulily.com

This situation has been resolved with the customer via phone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have received the check from Zulily for my full refund a couple of days agoI am very appreciative to the Revdex.com for all of your help with this problemI do not think that Zulily would have ever refunded my money to me without your interventionSincerely, [redacted]

Hello *** Thank you for contacting us via the Revdex.com with your concerns on order [redacted] I am happy to get this taken care of for you today I do see that the items are in transit back to our fulfillment centers so as a one time courtesy I have gone ahead and requested the refund back to your original method of payment and that should post back in 3-business days Please note when ordering from our site that in the item description most items are not eligible for returns as we are unable to house much inventory, therefor any returns accepted are an exception The total amount of refund is $which is the price of both tunics plus sales tax If you have any questions or concerns please do not hesitate to reach out to us at [redacted] m or by phone at [redacted] Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

This situation was resolved via email on 10/5/ Customers refunds have been reverted back to her original method of payment as of 10/10/

Complaint: [redacted] I am rejecting this response because: This is not the information I was given by certain associates, while admittedly I have received a lot of conflicting informationI am standing on the fact that as advertised “tickets ship in 1-days”, I was sent shipping I formation from Zulily, and my Zulily account states item shipped Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the rug on order [redacted] I did look into the situation and see that we have sent you a return label to send the incorrect rug back to us on 6/27/ Please use the return label to send the item back and as soon as we see that the tracking has movement we will go ahead and refund the item back to your original method of payment Once the item is on the way please send an email to [email protected] and we will get the refund processedHave a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

This matter is being handled via email Synchrony bank has given us a summary of amounts charged and amounts credited to the account and I have passed this information along to the customer

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the cancellation refund from order [redacted] I do apologize that it has taken so much time to get this resolved I have reached out to our financial team and the refund check was sent out 10/5/ and should arrive in 5-business days If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because: they company in question Zulily, promised to send a return address label over days ago and I still have not received it Sincerely, [redacted]

Hello ***, Thank you for contacting us via the BBB with your concerns about your store credit refund. Per our terms and conditions it is our policy to refund not as expected items back to store credit when they do not work out, but because you were unable to find anything that works for... you from our site I have had our finance team put $47.99 back to your Credit card from order 848922626. I have also gone ahead and closed your zulily account as you no longer wish to shop with us. The refund should be available on your card in about 2-3 business days. If you have any other questions or concerns please feel free to contact us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

I am so sorry I responded the next day as soon as I confirmed Zulily had in fact refunded the $24.99, however my Apple Mac is having some serious email issues so perhaps it didn’t go through The complaint was settled satisfactorily I will not be buying from them again, but they did refund so I am very pleased Thank you again for ALL your assistance in this situation Gratefully, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much for resolving this very serious matterSincerely, [redacted] ***

Hello ***,Thank you for reaching out to us via the Revdex.com I am more than happy to assist you with this issue I am sorry to hear that the items you placed in your cart never arrivedI would be more than happy to help you in this situation.In order to be able to better assist you in either locating a valid order with Zulily or a refund to [redacted] , we will need a little more information than that in which you provided to the Revdex.comI have tried to locate an order that matches the items listed, but all I could find was orders with sunglasses and shoesI searched our database by using your full name, email, phone number, addressIn which I could not find the items you listed to the Revdex.comCould you please provide all of the following:· Address it was shipped to· Email address used to place the order· Full name on order· Order number· Transaction number with [redacted] (so we can have our finance team locate the [redacted] transaction for $187.00).I hope to hear from you soon so we can take care of this for youThank you for your continued patienceIf you have any further questions or concerns please feel free to contact me directlyHave a great,Faith B.Customer Service Supervisor [redacted] @zulily.com

I have contacted [redacted] via email to resolve this situation and we have come to a mutual agreement

Hello [redacted] , Thank you for contacting zulily through the RevDex.com about your order. I have pulled up your account and I’m not showing any orders being placed for kids clothes. I do show you have an order processing for $19.94 but the item is a Signs of the Season Angel Solar Garden... Stake. If you would like to cancel the order we can refund that $19.94 back to your MasterCard ending in ***. If this is not that order that you are speaking about can you please give us the order number and we will be more than happy to make this right for you. Warmest Regards, Anieca S.Customer service Supervisor [redacted] @zulily.com