Zulily LLC

Hello [redacted] , It was such a pleasure to talk to you the other day. I do hope your daughters birthday will be absolutely amazing and everything arrived exactly as expected. If you have any questions or concerns please respond to the email I sent earlier. Have a great... day, Autumn M. Customer Service Supervisor zulily.com [redacted] @zulily.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Still waiting on that return label through emailIts been a couple of weeks

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns about our daily emails I did check on the two accounts you had listed and I found the notifications had indeed been turned off I did a bit more research and found a third account I believe was created by
a typo under ***@gmail.com and because the email is so similar to the correct one I believe the notifications were still coming through I have gone ahead and turned the notifications off on the third account, please allow three business days for the emails to stop coming through If you do continue to receive notifications then please let us know at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
zulily.com
***@zulily.com

Hello ***,
Thank you for contacting zulily through the Revdex.com regarding your order ***I’m so sorry to hear about what you have gone through recentlyI will be more than happy to assist you with this orderI have issued a full refund for your shipping cost of $
which will be credited within 3-business days to your original method of paymentIt shows that the Taupe Mesh Sidetail Swing Top is on a delay due to we are waiting to receive it from the vendor
I hope this experience has not turned you away from us completely and as a special apology I have added a $store credit to your account to use for future purchaseThe credit will remain available on your account for months if you are willing to give us another tryIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns about order ***. I am more than happy to assist you with this today. The refund from the PayPal dispute has posted and all items have been cancelled on our end. I am very sorry we were not able to make
this order happen for you.
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Hello *** Thank you for contacting us via the Revdex.com with your concerns about the two missing chairs from your order I am more than happy to help resolve this today I'm afraid there was a little confusion with the original correspondence and we had cancelled the reshipment of
the chairs I have gone ahead and had our vendor team reach back out and create a new order so that we can get the remaining chairs shipped out to you I do not have the tracking for the new shipment yet but I will email you with the tracking number as soon as the vendor reaches back out with it I am very sorry for all of the confusion! If you have any other questions or concerns please do not hesitate to reach back out to us at *** or by phone at *** *** Have a great day,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about order ***. I am so sorry that you have had such a hard time getting this order cancelled. I have gone ahead and requested the cancellation in our system and the refund should post back to you in 3-
business days. The item has not cancelled on the vendor end so the item may still ship out, if you do receive the item please feel free to keep or dispose of it however you see fit. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service [email protected]

Hello *** Thank you for contacting us via the Revdex.com with your concerns about the return on order ***. I am very sorry for the confusion with our return policy. Zulily is a flash sales site and we do not have warehouses with inventorySince we do not have a warehouse to hold
inventory, in many cases we are unable to accept returnsWe look at each situation individually and we do make exceptionsTypically, when we make the exception you are required to pay a return label fee, and the refund will be given in the form of a store credit. The return eligibility of each item can be found under the item description on our website. In this case the item was not eligible for return but we made the exception to accept it back for a label fee and refund to store credit. I will go ahead and make an exception on our policy and refund back to your original method of payment for the item once I see that the item has been shipped back to our fulfillment center. I have gone ahead and sent a new return label to send the coat back Please note that this is a onetime exception and all future not as expected returns will have to be put back to store credit as stated in our terms and conditions. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting zulily through the Revdex.com about your orderI’m so sorry to hear that you never got your let’s play drestationI've reviewed your account and discovered that your original transaction settled on 11-30-And you were refunded of
$118.95, was posted on 12-25-
The authorization code for this refund is ***If you still don't see the refund reflected by your financial institution, this ID will help them give you information about when it'll post to your accountI also went ahead and put you on the list to be alerted once they become available again
I'd like to take the time and say thank you for being a Zulily family member and an amazing customer with us since I can see that you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and amazing shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magicalAnd if you get something in the future that is broken always feel free to email,chat or call in we are always here to help
Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily accountThis will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with usPlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected] again
Warmest Regards,
Anieca S***
Customer Service Supervisor
***@zulily.com

Hello ***,
Thank you for contacting zulily though the Revdex.com about order number #***I am sorry to hear about all of this going onI will be more than happy to get this all fixed for you
Because this was a mistake on our end, I have issued you a full refund of $
back to your Master card ending *** which you can expect to see within the next 3-business daysI also went ahead and reorder you another blow dryer, once the tracking number because available we will send you the information
I see you have been a wonderful member with us since 2014, and you have found some amazing items since thenWe truly valued members such as yourself, and we never want you to be unhappy with your purchaseWe hope you continue to enjoy all that zulily has to offer
Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily account you now have a balance of $This will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with usPlease do not hesitate to contact me with further questions
Warmest Regards,Anieca S.Customer service Supervisor ***zulily.com

This situation has been resolved over the phone with our customer service department The item has been refunded to stop the second payment from trying to post bringing the account to zero balance due

Hello ***,
Thank you for contacting zulily through the Revdex.com about your first orderI’m so sorry to hear about what you have gone through recentlyI will be more than happy to assist you with this orderI see that this is your first order we want you to love everything that
you order and anytime an item does not work out as expected we want to make this rightThis order has been authorized to be returned and a return label has been sent over to your email addressPlease place the packing slip inside the packageOnce we see that the tracking is beginning to move a refund to your original form of payment will be granted
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I worked with this customer via email to settle this dispute

I assisted this customer over the phone and had the vendor directly ship her the two pairs of missing pajamas. ***- If you need anything else please respond directly to my email and I will be happy to help! Have a great day,Autumn M.Customer service
supervisorzulily.com***@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the refund of order ***. I am happy to help with this today. I have gone ahead and reverted your refunds and you should start seeing those in 3-business days back to your original method of
payment. Please note that if you do run into an issue with an item we suggest giving us a call instead of self servicing the return so we can as the situation and decide on the best plan of action. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you.Sincerely, *** ***