Zulily LLC

Hello Revdex.com, I am currently corresponding with this customer via email to try and resolve this situation Thanks,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

I am working with this customer via email to try and resolve the situationBest,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Tell us why here...Hello ***, As you no longer wish to be a zulily customer I am going to process your request for a return to your original method of payment and then I will close your account If you decide to create an account in the future please be aware that pictures will need to be provided for any claims of damaged or defective itemsHave a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because: my account has NOT been closed I can still access their web site, so my information has not been deleted I asked that my information be removed, and that has not been done Sincerely, [redacted]

Hello [redacted] , Thank you for contacting us via the Revdex.com about your concerns with your recent returns I do apologize if our system was not behaving properly I will need to request that the items are shipped back to us but I am going to leave a note on your account that once the items are received if you contact us we will refund the return shipping back to store credit for so that you will have only paid our $fee once per items returned, anything over items will be eligible for another fee I am also going to go ahead and set your account up to be sent to our supervisor team for any future issues so that we can be sure to take care of your concerns in a more timely manner If you need anything else please do not hesitate to reach out to us at service*zulily.com or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] zulily.com

This matter has been resolved via customer service

Hello ***, Thank you for contacting us via the Revdex.com about a recent security email received I am more than happy to clarify some things about the email The email you received was sent out because someone had recently logged into your zulily account As the email states the login attempt may have been you or it may have been someone logging in fraudulentlyHere at zulily we take your safety and security very seriouslyThe email was sent to protect your information and to let you know that a log in on your account had been done The email was sent for your security and protection onlyIf you feel uncomfortable with the email you received and would like to close your account please contact usWe can be reached by email at [email protected] or over the phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted]

Hello [redacted] Thank you for contacting us via the Revdex.com with your concerns about the proposition warning on the items in order [redacted] I have gone ahead and had the items refunded back to your original method of payment and if you do not see the refund already then you should sometime within the next hours Please note for future issues we will need to be informed within days of receipt of the item in order to take action on the order If you have any further questions or concerns please do not hesitate to reach out to us at [redacted] or by phone at [redacted] Have a great day,

Hello [redacted] , Thank you for contacting zulily through the Revdex.com about your shopping experienceI’m so sorry to hear about what you have gone through recentlyI will be more than happy to get this fixed for youI have issued a refund to your Discover for $and this will become fully available within business days I'm issuing a $store credit to your zulily account for the inconvenience caused by thisThis credit will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our [FAQ](www.zulily.com/faq-rts#cgc3) I’d like to take the time and say thank you for being a zulily member and an amazing customer with us for the past three yearsI can see that you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected] We are always available if you have any further questions or concerns Warmest regards, Chanell D Customer Service Supervisor [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com about your concerns with the couch purchase on order [redacted] I am so sorry that it has taken so long in order to resolve this issue for you but I am more than happy to make things right! I have gone ahead and requested a refund for the couch and the shipping cost and that should post back to you in the next 5-business days Due to all of the time it took to have this issue resolved I am also adding a $store credit to your account should you decide to give us another chance If there is anything else we can do for you please do not hesitate to contact us at [email protected] or by phone at (877) 779- Have a great day, Autumn M Customer Service Supervisor zulily.com [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because: I did file complaint with my bank but that has nothing to do with my questionsYour website has an issue that allowed this to happen so what happened? And what are you doing to prevent it in the future? Also your CSR responses when I called was not appropriate Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello [redacted] ,It was nice talking to you and if you have any other concerns or questions please let me know.Have a great day,Autumn M.Customer Service SupervisorZulily.com [redacted] @zulily.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted] Hello Karen, Thank you for contacting us via the Revdex.com with your concerns about the refunds on order [redacted] I do see the items have been refunded as of 11/22/ If you have any other questions or concerns please do not hesitate to reach back out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting Zulily via the Revdex.com about yourconcerns with order [redacted] I am verysorry that your first order has not worked out for you very well and I wouldlove to attempt to make the situation right for you.I want to take a moment to share with you how our shippingworks When you place an order withZulily we do not house the inventory at the time of the order, instead we takein all the orders while the event is live on our site for three days and thenwe place a mass order with our vendorOnce the vendor has the order they are given a certain amount of time tofulfill all of the orders and have them shipped to our warehouse I do see that some of your items had anestimated shipping date of 14-days since the time of purchase and thatinformation can be found at the bottom of every item description on ourwebsite Once the items ship out of ourfulfillment centers we ask that you allow 7-business days for the items toreach you from the shipper.I have gone ahead and looked up your order in our system andunfortunately I was not able to find any mention of what has been told to youat this point Our clothing comes frommany different brands from around the world and each brand that we carry is goingto fit differently Zulily tries toprovide brand specific size charts for all of the items on the site as long asthe vendor is able to provide one when their event goes live I would be more than happy to make anexception for you and send you a return label to have your items refunded backto the original method of payment, but since you have not received all of youritems at this time it may be better to wait to see if the other items you doreceive will fit Once you do receiveall of the items from your order please contact me personally at [redacted] @zulily.com and I will be morethan happy to assist you in this matter.I am very sorry for the situation at hand, but I do hope youwill give us another try Zulily doescarry some amazing items that you can’t get from just any retail store I realize that our shipping does take a bitlonger but it is part of the reason we are able to keep our prices on our itemsso low If you have any furtherquestions or concerns in the future please feel free to contact us at [redacted] or by E-mail at [redacted] @zulily.comHave a great day,Autumn M.Customer Service SupervisorZulily.com [redacted] @zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with the issue regarding Simply Couture We take our customer’s concerns very seriously, and we investigated your claims Our vendor, John Fashion International, owns a brand called Simply Couture They own the trademark Simply Couture, which you can find on the United States Patent and Trademark Office website Here is a link to their trademark registration: http://tsdr.uspto.gov/#caseNumber=76717004&caseType=SERIAL_NO&searchType=statusS...⇄ I want to assure you that zulily did not sell “knock offs” of anyone else’s goods Our vendor is the owner of the Simply Couture trademark, the sales under that brand are legitimate and their products do not “knock off” that of anyone else As to the price difference, zulily, as all retailers do, can and will change prices dependent on a number of factorsFor example, a change of seasons, excess inventory or simply because the company wants to offer certain products at a lower price even though it was previously priced higher, are all reasons a retailer can and will change pricesThank you very much for contacting us You can rest assured that the products you got are from Simply Couture.Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the delivery of order [redacted] I did some research on the order and your account information and I do see that the billing information has been updated correctly but the shipping information is still set up to go to your old address I do apologize for any inconvenience this may cause and would be happy to get that updated for you I did some research on the tracking and it seems that the items are currently being redirected to you by your postal service Once you receive the items please contact our customer service department at [email protected] or by phone at (877) 779-to arrange return for any items that you will no longer need I do see the outstanding items include three Christmas Light Box's, a Red Tiny Tim Totes Premium Christmas Ornament Storage Chest, a Green Christmas Gift-Wrapping Paper StaStorage Bag and two Aldo Under Bed Storage Box'sHave a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Revdex.com: Hello, while I still do not believe that I broke any rules as I was told to keep or donate any items, I do understand zulilys frustration in this matter with all of the issues I did end up having, I appreciate the courtesy of giving me back my refunded money that had been in my account when it was closed, and see this as only fair given it was indeed my money that I was made to take as store credit (which at the time was fine because I frequented your site) I will miss the finds I did get from zulily, and hope maybe someday this will be undone, but in the meantime I appreciate the business issuing a check to me in the amount I had in my accountI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is simply a "canned" response explaining their general shipping policyThis is the typical response from Zulily & why I have chosen to lodge a formal complaint with the Revdex.comThey say "occasionally there are delays..." which is absolutely incorrectThese "delays" are frequent occurrencesI completely understand Zulily's shipping policy & do not require a tutorial to understand itWhen they state a shipping time on the description page of the item, I expect that item to ship within the time statedIf the shipping time stated is 5-days then I expect that item is to be shipped within 5-daysIt's quite simple reallyWhat Zulily cannot grasp is that if the shipping time stated is 1-days, that is NOT expedited shipping, it is their stated shipping timeI am not, nor have I been confusing the twoIf pictures would help Zulily (or the Revdex.com) better understand, I am happy to provide them as I have been screenshotting description/shipping times of all items ordered due to this issue occurring far more often than "occasionally" as stated by ZulilyA blanket apology from Zulily is all I have receivedRepeatedlyAt this point, I require far more from them