Zulily LLC

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the delivery of order [redacted] I do apologize for the delay in delivery and all of the confusion Our records do indicate that the order was delivered in full on 3/14/ If you are missing any part of the shipment please feel free to contact us at [email protected] or by phone at (877) 779- I do hope everything arrived exactly as you were expecting! Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Zulily has reviewed the information in the complaint brought by Mr [redacted] As this is a report of alleged fraud or misuse of a credit card account, the proper process is to dispute the relevant charges through the card issuerThe card issuer then contacts the retailer as part of the dispute processUntil such time, zulily is unable to take any action with respect to this matter Sincerely, zulily customer care

Hello ***, Thank you for contacting the Revdex.com about your concerns about the refund of the three dresses on order [redacted] I do apologize for the confusion, as per our terms and conditions all items returned as not as expected (too small, didn't like the fabric, and so on) are all refunded to store credit with a $label fee deducted from the return amount I do see this was your first order with us so I do want to go ahead and make the exception and refund the amount of the items minus the original shipping cost and the return shipping cost back to your original method of payment You should see the full refund of the items in 3-business days If you have any other questions or concerns please do not hesitate to reach out to our customer service team at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because:This is a complete rip-off Your return policy is NOT shown in the item I purchased I do NOT want anything your store has to sell now I WANT MY MONEY BACK Sincerely, [redacted]

I have worked with this customer via email and we are attempting to send the correct item again Customer has been updated with the new tracking number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease note that I feel my order was cancelled and refunded ONLY because informed them of my complaint launched with the Revdex.com, as I was ignored by customer service until that point Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I still have not received my merchandise and the response from Zulily offered no timeframe within which the item is expected I find this unconscionable.Sincerely, [redacted]

I have resolved this issue with the customer via Email

Hello ***, Thank you for contacting zulily through the Revdex.com about your orderI’m so sorry to hear about the issues that you have hadI have pulled up your account and discovered that you were given a $store credit on 12/31/and another $store credit on 11/13/Because of this, the store credits automatically came out of your next order totalWhich means order # [redacted] total amount for the order was $but because you had those two ten dollar store your visa card ending in [redacted] was only charged for the $Since the $was a store credit we aren’t able to refund that to your visa card What I have gone ahead and done for you was refunded you the full amount of the order for $back to your original method of paymentWhich you can expect to see back in your account within the next 3-business days, please feel free to discard or donate the items not need to send them backAlso the $store credit that you received will go back to your zulily account in the form of a store credit within the next 1-business days I see you have been a member with us since 2014, and you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and amazing shopping eventsPlease accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with usPlease do not hesitate to contact me with further questions Warmest Regards,Anieca S.Customer Service Supervisor [redacted] @zulily.com

I finally received the remaining refund just a few days agoIt has now been taken care ofThank you

Hello [redacted] , Thank you for contacting us via the Revdex.com about your concerns with the multiple charges on your credit card I did reach out to our finance team and they have informed me that the authorization for these charges have been dropped and they should no longer be showing on your account I am so sorry that this happened and completely understand your frustration over this If there is anything else you need please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the return for order [redacted] I am more than happy to assist you with resolving this issue today I have gone ahead and made a one time exception and had $refunded back to your original method of payment The fee for the return label will remain Going forward if you happen to need to return an item that is not what you expected we will require that our guidelines are adhered to and will only be able to offer a refund in the form of a store credit Zulily is a flash sale site so we do not house much inventory and many of our items are not eligible for return, if we do make an exception to accept an item back we do ask it be refunded to store credit You can find the return eligibility of an item under the item description on our site If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for taking the time to let us know about your concerns with order [redacted] via the Revdex.com I would be more than happy to help you out with this today I am very sorry that the shoes did not work out for you! I have gone ahead and reverted the refund to store credit and $is now pending to go back to your original method of payment and that should be available in about 5-business days Please do not hesitate to reach out to us with any concerns in the future at [email protected] or by phone at (877) 779- Have a great day, Autumn M Customer Service Supervisor Zulily.com [redacted] @zulily.com

Hello ***, Thank you for contacting zulily through the Revdex.com about your order [redacted] I’m so sorry to hear about what you have gone through recentlyI will be more than happy to get this fixed for youI have issued a refund to your original method of payment for $and this will become fully available within business daysI have placed an order for a new table to be sent out to you at no cost to you and this will be arriving by the end of next week I’d like to take the time and say thank you for being a zulily member and an amazing customer with us since February of I can see that you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected] We are always available if you have any further questions or concerns Warmest regards, Chanell D Customer Service Supervisor [redacted] @zulily.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the exception that I never received a return label They claimed I would receive one within hours of my request but did not If they can send that to me so I can return the merchandise and get my full refund Sincerely, [redacted]

Hello ***, I understand of the return and the vacationI know how hectic things can get when trying to pack and I want you to enjoy your vacationIf you can contact me at [redacted] @zulily.com once you return back from vacation I will be able to get another return label sent out to youI don’t want you to have to pay to return items that arrived not as expected Thank you, Chanell D Customer Service Supervisor [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because:I was told by Zulily that IF the item's return policy said it was eligible for return, that I would be charged the $and for me to look at the return policy for each item EVERY item I purchased said "ITEM IS NOT ELIGIBLE FOR RETURN"! Therefore, I should not have been charged the $8.95!!!! I am still asking for the refund AND the latest return I made was given in store credit I DO NOT WANT STORE CREDIT AND NOTIFIED ZULILY ABOUT THIS AND GOT ONE OF YOUR AUTOMATED RESPONSES I never get a real person's response! I want to close out my account completely and will not be doing business with Zulily anymore as your quality has declined! I want my paypal account credited immediately!!!!!! And, I should not be charged $to return if the item says it's not eligible That's advertising!!!! Sincerely, [redacted] ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the jumpsuit on order [redacted] I am happy to help you out with this today and get this situation resolved for you I have done some research on the item and it definitely sounds like it has a design flaw so I have gone ahead and requested a full refund to your original method of payment and that will post back to you in 3-business daysI have also gone ahead and added a $apology credit for the frustration of trying to get this resolved Please feel free to donate the item If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

I am working with this vendor via email to get this matter resolved