Zulily LLC

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the refund on order [redacted] I am so sorry for the delay on the refund! I have gone ahead and placed the $on your account and it is now available for use on your next purchase If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

.Dear [redacted] , Thank you for reaching out to us via the Revdex.com.I am more than happy to assist you with this issueI have looked at your orderand it appears that the Weatherproof Purple Cinched Puffer Jacket can be refundedI have noticed that we doshow the name Weatherproof in the descriptionI understand how important thebrand name is to you and that you want to receive a great coat at a greatpriceI would like to make right of this, you have been refunded in full in theamount of $and I have also added a $ store credit for your next orderIf you have any further questions or concernsplease feel free to contact us at [redacted] @zulily.com or by phone [redacted] Have agreat, Faith B.CustomerService Supervisor [redacted] @zulily.com

Hello [redacted] ,Thank you for contacting us via the Revdex.com with your concerns about order [redacted] I do apologize for the delay in shipping out the final item from the order I wanted to take a minute and explain a little better about our process When you place an order with zulily we typically do not have the items on hand at the time the order is placed, instead we wait for the event to be over (days) and then we place a mass order with the vendor Once the vendor receives the order they then get everything together and ship them out to us Occasionally we run into a situation where the vendor’s shipment is running behind or we did receive a shipment but not all the product was available in the shipment From time to time we will have items on our site that are available to ship in 1-days, these are typically items that we received an abundance of in a past event and have excess on hand in our fulfillment center to be shipped out If you wish to receive these items faster within an order, then we do provide the option to have the items expedited for a small fee and this guarantees the items ship out right away If expedited shipping is not selected, then we will hold the items in the fulfillment center until the other items on your order arrive and can be shipped out as well If the vendor is unable to provide the products within days of the original estimated ship date, then we will cancel the order for the missing item and refund back to your original method of payment.I do apologize for any inconvenience this delay has caused I also wanted to make you aware that a shipping charge in the amount of $was refunded back to you on 2/07/from order [redacted] I also see that a credit in the amount of $was also given for the delay If you have any other questions or concerns or wish to cancel the delayed item please do not hesitate to reach out to us at [redacted] or by phone at [redacted]

Hello [redacted] , Thank you for contacting zulily through the Revdex.com about your orderI’m so sorry to hear about the issues that you have hadI've reviewed your account and discovered that your original transaction settled on 2016-01-and that your refund, in the amount of $143.94, was posted on 2016-01- The authorization code for this refund is [redacted] If you still don't see the refund reflected by your financial institution, this ID will help them give you information about when it'll post to your account I see you have been a member with us since 2013, and you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and amazing shopping eventsPlease accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with us Please do not hesitate to contact me with further questions Warmest Regards, Anieca S [redacted] Customer Service Supervisor [redacted] -***@zulily.com

Hello [redacted] , I am so sorry that we were not able to get your items out to you due to complications with your addressI have went ahead and issued a full refund in the amount of $to your original form of payment for the order [redacted] I'm issuing a $store credit to your zulily account for the inconvenience caused by thisThis credit will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our [FAQ]( [redacted] I will like to take the time and say thank you for being a Zulily family member and an amazing customer with us since We hope you will accept our apology and continue to enjoy all that zulily has to offerAlways feel free to email, chat or call in we are always here to help Thank you, Chanell D Customer Service Supervisor [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because: Thank you very muchJust wanted to let you know I have not received a return label and I only received half my order to start with and no money has been placed back into my account Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease see attached for the requested photosIt would only allow me to upload images, so please let me know if there is a way to send the final image

Complaint: [redacted] I am rejecting this response because: that is not the resolution I asked for Sincerely, [redacted]

Hello [redacted] , Thank you for taking the time to contact us via the Revdex.com about your concerns about the mermaid tails on order [redacted] I am so sorry that you did not receive your mermaid tails before Christmas! I do see that someone has already taken care of a refund and it does look like the items are still on the way to you but are running behind schedule You should see a refund back to your original method of payment for all three blankets in about 3-business days Please do not forget that you also have a $store credit if you wish to give us one more chance Have a great day, Autumn M Customer Service Supervisor zulily.com [redacted] @zulily.com

Hello ***,It was very nice talking to you the other day and I am so happy that we could get the issue resolved If you need anything else please do not hesitate to reach out as I have fixed the issue with your E-mail address and you will no longer be considered an employee order.Have a great day,Autumn M.Customer Service Supervisor [redacted] @zulily.com

Dear [redacted] , Thank you for reaching out to us via the Revdex.comI am more than happy to assist you with this issueI have searched the system with the information that you have provided in your letter to the Revdex.comI am unable to locate any recent order for youBy using the following information I found minimal information: [redacted] [redacted] , [redacted] ***Daytime Phone: ***-***-***Evening Phone: ***-***-***E-mail: [redacted] @ [redacted] By This information brings up only two orders in our systemOne being order # [redacted] (Nude Full-Coverage Bra - Women & Plus) from Jan 10, 7:AM and the other Order # [redacted] (Silver & Red Union Jack Pocket Watch Pendant Necklace) from Dec 12, 6:AM Neither of which included an order for socksWe can only charge you for items when you login and place an order for the itemWe are not able to charge nor create an order for you from you “save for later” nor “Wish list”It must be initiated by the customer If there was an order placed or if your account is showing that you have a more recent order from this year, we defiantly need to look into thatCan you please provide me with more information? We would need to know the following information:-zulily order # or email associated with your zulily account-email address you used to place order-shipping address for your order in questionIf you have any further questions or concerns please feel free to contact us at [email protected] or by phone [redacted] Have a great, Faith B.Customer Service Supervisor [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because: I want my initial shipping cost of $waived, as I thought I had "free shipping" on this item In addition, I will never order anything from this company again, so any "Store Credit" I receive will be lost money for me I will lose the entire amount plus both my initial and return shipping costs This is totally unacceptable to me Sincerely, [redacted]

Hello ***,Thank you so much for contacting us via the Revdex.com I am more than happy to assist you with theissue of the magazines today.I would like to start out by apologizing in the delay ofyour first issue, magazine subscriptions should begin 8-weeks after time oforder which is stated under the item description on our site I see in your complaint that yoursubscription didn’t start for four months after ordering and that definitelyseems excessive I wanted to let youknow that because of all of the inconvenience I have gone ahead and refundedyou for the subscriptions The refundswill be reflected on your account in 3-business days I did want to mention though in yourcomplaint you said you ordered issues of both but the offering on our sitewas for issues a year.I want to take just a second to tell you how our magazinesubscriptions work When you order amagazine from our company it then takes 8-weeks for the subscription to takeeffect in the magazine companies systemOnce the subscription has taken effect they will send out the nextavailable shipment of the magazine and typically they will send the issue fromthe month before Magazines that onlyhave issues a year will not ship out until the next issue is available so itcan take an extra month to receive the magazine The issues will then be spread out throughthe next months so they will not come every month you will have a few offmonths where a magazine is not publishedOnce the magazine subscription is in place with the publishing companythere is little that Zulily can do about the subscription and if you have anyquestions or concerns you will want to contact the magazine companydirectly The customer service phonenumber for [redacted] magazine is [redacted] and for [redacted] is [redacted] I really hope that the information that I have provided youis helpful but if you have any other questions or concerns please feel free toreach out to us at [redacted] @zulily.comor by phone at ( [redacted] Have a great day,Autumn M.Customer Service SupervisorZulily.com [redacted] @zulily.com

Revdex.com:I would like to add that I accept the business suggested resolution to add the original $credit for opening the credit card and if item does not ship within days, order will be cancelled I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

when I received the item that has incorrect description from your website, I contacted Zulily more than once, I emailed zulily pictures measuring the item showing the incorrect descriptionZulily responding saying I can return the item, which the S&H would be deducted (I paid $fro S& H) from my payment, a restocking fee would deducted and I would get store creditIf Zulily sends me items that are not as described or are defective I expect to receive a full credit back on my orifpgibpnal form of payment on everything I had paid on the items including the S&HI had a store credit and had also ordered the yoga pants with that creditThe pants are defective the seams on them are sewn terriblyI did not notice the defect until I went to put them onI am seriously exhausted dealing with Zulilypercent of the items I have ordered are defectiveI had to throw them in the garbageI have no problem returning the defective items back to you, but I expect a full refund back on my credit card not a store credit and a not a charge of restocking fee and the full price of S& HThe way Zulily does business is terribleWe, as consumer, should not have to go thru all of this stress if the company continuously sells defective and incorrect itemsI have been trying to stop buying from your store for a very long time but again I do not receive back my original form of payment if I return the items, I just keep getting store creditIf you send me a prepaid label and give me back the original for of payment including the S & H and credit back the original form of payment including the store credit I had that I used for the yoga pants which ar defective alsoI will drop this complain Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***Thank you for contacting us via the Revdex.com with your concerns about the damaged furniture item on order [redacted] I do want to apologize for the amount of time it has taken to get this matter resolved I have reached out to the zulily buying team and a new order has been created to replace the damaged item Please note that we will be contacting you shortly via email with the tracking number for the new shipment and you can feel free at this time to dispose of the damaged piece of furniture that you received If you have any other questions or concerns please do not hesitate to reach out to us at [redacted] or by phone at [redacted]

Hello ***, Thank you for contacting us via the Revdex.com in regards to order [redacted] I would be more than happy to address the issue of the store credit refund I have gone ahead and reverted the store credit for the item in order [redacted] and refunded the shoes in order [redacted] to go back to your original method of payment I am so sorry you were not able to find an item from our site that has absolutely delighted you Have a great day, Autumn M Customer Service Supervisor Zulily.com [redacted] @zulily.com