Zulily LLC

Complaint: [redacted] I am rejecting this response because: I don't see this as an adequate response You need to train your agents and more importantly managers to work with consumers and treat them with respect I would expect someone to reach out to me to dis cuss further as I've been a great customer and have purchased a ton from your site My complaint was not just about price matching (though I don't even understand your response as you should be looking to improve not just tell me what the status quo is and you should not be able to buy the same items cheaper from the brand themselves Even your customer rep told me to contact the brand and tell them not to list lower prices which I thought was a ridiculous thing to ask me to do) This was a customer service issue and your response doesn't satisfy me You aren't apologizing for the way I was treated or doing anything for the time I spent on the phone with a Manager they refused to do anything for me Further you are saying this is a one time thing and I completely disagree with that as if this happened again you should want to do right by your customers

We are working with this customer via email to try and get the dates requested booked

Complaint: [redacted] I am rejecting this response because: I spoke to a gentleman on 5/16/who ensured me that all of my items were available and would be shipped out to my new address of [redacted] Landover,Md after 6/1/as I wouldn't dare have another package sent to my current address after this What infuriates me the most is how I have been told about different things in regards to this issued with no guaranteeThat's a horrible way to treat a patron of your establishment! I myself have over years of customer service experience and have nor would I ever treat a customer in the way this has been handledI have been a customer of Zulily for years but I will never spend another hard earned dollar on a company with practices such as this and I will let my friends and associates (all moms) know how horrendous this has been.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *** PSI had free shipping on these orders so I assume since you are forgiving this "misunderstanding" that I will be refunded the entire amount including the shipping

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the refund on order [redacted] I apologize for the delay in refund I have had finance review the order and they have processed a refund of $back to your PayPal account and that should post in 5-business days The processor ID for the refund is [redacted] If you have any further questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the funds held due to a fraudulent purchase I am very sorry for the situation as I am sure it is very frustrating I did check with our finance department and the funds have been released on our end and should be back to your account If you need any further assistance on this matter if you could please contact us with a fax number for your financial institution as well as a person of contact and we can get this information over to them to get the funds back sooner If you have any other questions or concerns we can be reached at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the cancellation of order [redacted] I would like to apologize for the inconvenience this has caused and want you to know that cancelling an item is always a last resort here at zulily The reason for cancellation is not clear and I do apologize that you have received so many different responses about this The item is currently not available to us to ship out and your initial charge of $will not be deducted at the time the payment is captured The shipping charge for this order will remain as order [redacted] received free shipping as a result of the shipping charge from this order I have gone ahead and placed a $store credit on your zulily account to reimburse for the discount lost due to cancellation If you have any further questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello ***, Thank you for contacting us via the Revdex.com about your concerns with the refund for order [redacted] I would be more than happy to assist you with this I am so sorry for the negative experience that you received when you contacted us about the return I have gone ahead and reverted the refund back to your original method of payment and that should post in 5-business days I have also refunded your original shipping fee I hope this experience has not turned you away from us completely and as an apology I have added a $store credit to your account to use on a future purchase The credit will remain for months if you are willing to give us another try If you ever need any more assistance please do not hesitate to contact us at [email protected] or by phone at (877) 779- Have a great day, Autumn M Customer Service Supervisor Zulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the refund of $on order [redacted] I am very sorry for the delay as we currently have a technical issue that is not allowing manual refunds to go through We have gone ahead and submitted a check request and we are expecting that to reach you in about 3-weeks If there is anything else we can help you with please feel free to contact us at [redacted] @zulily.com or by phone (877) 779-***Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello ***, Thank you for contacting us via the Revdex.com about the refund for order [redacted] I am so sorry for all of the confusion When placing an order with PayPal the funds are immediately withdrawn from your account at time of transaction I did go ahead and have the manual refund pushed through and PayPal should see record of that shortly If you ever need anything else please do not hesitate to reach out at [redacted] or by phone at [redacted]

Hello [redacted] Thank you for contacting us via the Revdex.com with your concerns about the refunds on the account under email [redacted] I am so sorry that we were not able to work out for what you needed I have gone ahead and reverted all but $of your store credit back to your original method of payment on file The $that remains was given as an apology credit for our site and can not be placed back to your original method of payment If you would like to have your account closed please be sure to email in the request to service at zulily.com or call us at [redacted] and we will be sure to get that taken care of for you

Hello [redacted] , Thank you for contacting zulily though the Revdex.com about order number # [redacted] I am sorry to hear that you were sent a damaged item and was refunded back to your zulily account in the form of a store creditThis is not how we like to run things, if ever you receive something that is damaged please give us a call and we will make it right for you Because this was a mistake on our end, I have issued you a full refund of $back to your visa card ending [redacted] which you can expect to see within the next 3-business daysI also went ahead and reorder you another blow dryer, once the tracking number because available we will send you the information I see you have been a wonderful member with us since 2012, and you have found some amazing items since thenWe truly valued members such as yourself, and we never want you to be unhappy with your purchaseWe hope you continue to enjoy all that zulily has to offer, and we will reach out to that representative for addition training Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily account you now have a balance of $This will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with usPlease do not hesitate to contact me with further questions Warmest Regards,Anieca S.Customer Service Supervisor [redacted] @zulily.com

Hello [redacted] , It was a pleasure speaking with you and having the chance to finally get this situation resolved If you need anything else in the future please do not hesitate to reach out as we are always happy to help Have a great day, Autumn M Customer Service Supervisor zulily.com [redacted]

Hello [redacted] Thank you for contacting us via the Revdex.com about your concerns with the refunds on order [redacted] I am more than happy to assist you with this today I do see that two of the items from this order have already been refunded back to your original method of payment and I have gone ahead and had our finance team push through the refund for the Pink Camo Overalls back to your original method of payment The transaction code for the refund is [redacted] and you should see that post back very shortly if it has not posted back already If you have any other questions or concerns please do not hesitate to reach out to us at [redacted] or by phone at [redacted] Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

I reached out to this customer via email and we are in the process of getting a check mailed out to herHave a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because: The attached pictures are what is currently being advertised and not what was advertised on 12/ I reject their condescending attempt at an email However, Zulily has agreed to refund the total amount for all items purchased and I am requesting my account be completely deleted No further action is needed at this time

Hello ***, Thank you for contacting us via the Revdex.com about your concerns with our two payment process I have looked into the situation but was unable to find any past due payments on the account with email [redacted] gmail.com If at anytime a payment is past due an email notification should be sent in order to correct the situation before it is brought to the collection agency If you ever need to change your billing information before the payment becomes due you can do that by going to my account/orders and view the order invoice to submit a change of payment type Have a great day, Autumn M Customer Service Supervisor zulily.com a [redacted] zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will donate the coat to the local fire department, they hold coat drives in various schools in the area for kids who can't afford coats

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the boots on orders [redacted] and [redacted] I am very sorry the size did not work out for you I do see that the women’s boots have already been refunded to you and I have also gone ahead and requested a refund for the girl’s boots and that should post back in 5-business days Please keep in mind moving forward in some situations if an item does not work out for you due to sizing issues or if an item is simply not to your liking we will request that they are sent back to us in order to be resold at a later date When items are returned they are expected to be in new unused conditions with all tags still intact The responsibility for the return shipping does fall on the customer and in most cases the sole remedy for such a situation is a store credit refund If you have any further question about our return policy, please see our Terms and Conditions section If you have any further questions please do not hesitate to contact us at [redacted] or by phone at [redacted] Have a great day, Autumn M Customer Service Supervisor zulily.com [redacted] @zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I still can not reach a person on the phone and have not received my credit to my account, nor is it clear to me if I need to send back the bootsI have tried again to call and put on hold for an indefinite period of time.Sincerely, [redacted]