Zulily LLC

Hello ***, Thank you for taking to contact us via the Revdex.com about your issue with the return on your recent clothing purchase I see that you have been fully refunded back to your original method of payment If you ever run into any issues in the future please do not hesitate to reach out to us at [email protected] or by phone at (877) 779- Have a great day, Autumn M Customer Service Supervisor Zulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the refund on order [redacted] I want to apologize for your wait on the refund The refund has been put into the system and you should see that back to your credit card in the next 2-business days I have also gone ahead and placed a $credit on your zulily account for a future purchase as an apology If there is anything else we can do for you please feel free to contact us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

I am working with the customer via the phone and email to get this issue resolved

Hello ***, Thank you for contacting us via the Revdex.com for your pricing concerns I have looked into the situation and it seems that you are referring to our easy pay option which allows you to make two payments instead of of one payment all at once for the item I am very sorry for the confusion this caused but I have included examples of what to look for when it comes to this option The intent is not to offer two items for half the price of one but to give you the option to make two payments a month apart for the one item Have a great day, Autumn M Customer Service Supervisor zulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com about your concerns for refund on order [redacted] I do apologize for the service you received and I will most definitely be looking into the situation I have gone ahead and request the $refund for the original shipping charge back to your original method of payment and that should post in about 3-business days If you have any other questions or concerns please do not hesitate to reach back out to us at [redacted] @zulily.com or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although this is not the outcome I wanted as I did not want to shop with them again it appears I have no other option to get my refund Sincerely, [redacted]

Hello [redacted] , It was very nice to get to speak with you today! I am happy we were able to get this resolved The refunds should already be showing on your credit card and I wanted to remind you that you do have a $store credit on your account should you choose to give us another try Thank you for bringing the issue with the wrong item to our attention, I will be taking steps to insure that we get this fixed so that it does not happen again in the future Have a great day, Autumn M Customer Service Supervisor zulily.com [redacted] @zulily.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They located the two pairs of missing pajamas and had them shipped directly to me Thank you for your assistance Sincerely, [redacted]

Hello Kristin, Thank you for contacting the Revdex.com regarding your order [redacted] I’m so sorry to hear about what you have gone through recentlyI will be more than happy to assist you with this orderIt shows that a refund has been issued for this top and will be credited to your original form of paymentThere is no need to send the top back due to the top arrived damagedPlease dispose of the top I’d like to take the time and say thank you for being a zulily member and an amazing customer with us since October of I can see that you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected] We are always available if you have any further questions or concerns Warmest regards, Chanell D Customer Service Supervisor [redacted] @zulily.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12827288, and find that this resolution is satisfactory to me It would be best in the future that you charge your shipping charges to the same account that the order was charged toI charged the kimono to my master card account, not the Zulily account - yet you charged the shipping to the Zulily account and not with the purchase of the kimono on the master cardI had to review my master card statement to sort it out, verify that the shipping was not charged with that purchase, and have since paid the charge that you placed on the Zulily accountMy next step will be to close the Zulily account once everything has cleared Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate that Zulily had adjusted my credit card accountNone of their customer service representatives told me this, so this could have been avoided if they had pointed that out instead of forwarding my response elsewhereOnce again, I do appreciate that it was fixed and that they just responded to me via the Revdex.com Sincerely, [redacted] ***

Zulily takes intellectual property rights very seriously, and as a consequence, has vetting processes and safeguards in place to prevent the selling of counterfeit or non-authentic goods Zulily has investigated this complaint, and the item purchased by the customer is authentic and not counterfeit The customer is apparently basing her conclusion that the bag is “fake” on the information that she has that zulily is not an authorized dealer of Coach zulily works with third party vendors In this case, the provider is a third party vendor that legally obtained the Coach bag The vendor has provided to us a certificate of authenticity, as well as a receipt for the purchase of the bag from his supplier What is sometimes misunderstood is that designer goods can be legally sold through parallel markets These goods are legal, non-counterfeit goods that are sold outside the distribution channels, but are nevertheless legal and not counterfeit We must address the second accusation from the customer: that part of her conclusion that the Coach bag was fake was because she had previously purchased an “MLK purse that was also a fake.” Our records indicate that this customer purchased from zulily an MKF ( [redacted] ) brand handbag We get these bags directly from the MKF, [redacted] brand itself, so there is no question of authenticity there either.y

Hello [redacted] ,Thank you for contacting us via the Revdex.com about your concerns with the refund on order [redacted] I am very sorry for all of the confusion with this order! I have gone ahead and requested the refund for the lanterns to be placed back to your original method of payment and that will be available in 3-business days If you have any other questions or concerns please do not hesitate to reach out to us at [redacted] @zulily.com or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Sent: Tuesday, May 16, 9:AMSubject: ZulilyJust informing you that this has been resolved on 5/16/

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the defective food processor on order [redacted] I am so sorry we were not able to come up with an acceptable solution within a timely manner I have gone ahead and refunded for the food processor and the shipping on this order for a total of $back to your original method of payment The refund should post in 3-business days I really wish that we had been able to make your first order with us a better experience, so in hopes that you will be willing to give us another try I have added a $apology credit to your account for a future purchase If you have any other questions or concerns please do not hesitate to reach out to us at [redacted] @zulily.com or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my item, so the dispute can be canceled if possible Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory only when the complete original payment amount of $due to be refunded is received in full, within the respondent given timeframe of 5-business daysThis acceptance of terms will find resolution to this claim if and only if Zulily abides to issuing the full refund within the stated 5-business day timeframeSincerely, [redacted]

I have reached out to the customer via email and have not received a response in order to resolve this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello ***,I want to thank you for reachingout to us via the Revdex.com so that we can get this fixed for you I am more than happy to assist you with thisissue I am sorry to hear that the itemsfrom your recent order # [redacted] didn't meet your expectationsI see that you havebeen a loyal customer since 06/16/As you know you have placed orders with us and we doappreciate thatI also see that we have been able to work together and havecome to many conclusions on almost half of your orders in returns and refunds.I hope to be able to work with you on this order as well.We don't accept returns typicallyas we don't house any inventoryWe can sometimes make exceptions on a case bycase situationI can defiantly understand that you were very excited to findsuch a great deal and may have overlooked the return policy on each of theitemsIt is conveniently listed under each item as “RETURN POLICY: This item not eligible for returnWhy?” There's no need to return the Fuchsia &Tan PuBra Set, as we are not able the receive returns on intimate appealwithout any exceptionPlease simply donate it tosomeone in needI have requested a refund for $which is the amount thatyou spent on itI do apologize that we were notable to cancel this and that on Order # [redacted] Camisoleswere canceled in errorI do see that another order for the same Camisoles excluding the Black Lace MaxiCamisole - Women & Plus was then placed on September 11, in order # [redacted] I am happy that you are still able to get these itemsOur ultimate goal is for you to be happy with youritems from zulilyIf you need assistance with an order or have any furtherquestion please feel free to call [redacted] Monday-Friday, 5am-8pm PT,Saturday & Sunday 6am-6pm PT or email [redacted] @zulily.com anytimeWe willbe more than happy to make it right for youHave a great, Faith B.Customer Service Supervisor [redacted] @zulily.com