Zulily LLC

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the refund for the Black Crisscross-Strap Leather Loafer I do apologize for the confusion over our return policy, it does state in section of our terms and conditions:(a) Return Policyzulily will only accept returns on products that are identified on the Product information page as eligible for return or as provided in Section 2.6(c)Once zulily confirms that your Product was returned in accordance with Section 2.6, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundableAdditionally, any applicable return shipping and handling fees will be deducted from the credited amountPromotional shipping offers may not be applied to return shipping costsStore credits may only be used for future purchase of Products on the Web site (excluding gift cards)After researching the order I do see that a $apology credit was given and a refund of your original shipping charge for this order was refunded back to your original method of payment in the amount of $ I do not see that at this time we have received the shoes back in our returns facility so no further action can be taken Due to the nature of the return our policy will stand and the item will be refunded back to store creditBest,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Tell us why here..Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the return of your recent items I am very sorry the items did not work out for you Per our terms and conditions section when an item arrives and is not damaged or defective it is a not as expected item and all refunds are given back as store credit and the applicable fees are deducted from the amount of refund (shipping/restocking) If you believe an item to be defective then we do ask that you send in pictures showing the defect in the item to [email protected], please also provide a brief description of the defect in the item If an item is determined to be defective then the refund will be given back to the form of payment used on the order so if a credit card was used the credit card will be refunded if store credit was used the refund will be placed back to store credit Please note that we do ask that you notify us within days of receipt of an item if you wish to return or if the item was received with defect If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting zulily through the Revdex.com about your shopping experienceI’m so sorry to hear about what you have gone through recentlyI will be more than happy to get this fixed for youI have issued a refund to your Discover for $and this will become fully available within business days I’d like to take the time and say thank you for being a zulily member and an amazing customer with us since last yearI can see that you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected] We are always available if you have any further questions or concerns Warmest regards, Chanell D Customer Service Supervisor [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com about your concerns with the collection contacts for the fraudulent order placed I do apologize for the situation as I know dealing with fraudulent transactions can be very difficult and time consuming I have [redacted] out to our finance team to and it has been determined that it is a technical issue that you are receiving these contacts and we are looking into having this fixed If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service [email protected]

Hello ***, Thank you for taking the time to contact us back via theRevdex.com I attempted to reach out to you viaphone call and spoke with your husband to whom I passed along the informationin order to contact me back directlyThe date that the refunds went through in our system was 8/05/2015, andthey were in two separate amounts of $If you have any more questions or concerns about the refundsthen please give me a call with the information that I provided over thephone I also wanted to let you knowthat you should still be receiving the rest of your magazine subscription for 3more issues of each of the magazines in questionHave a great day,Autumn M.Customer Service SupervisorZulily.com [redacted] @zulily.com

Hello ***, Thank you for reaching out to us via the Revdex.com for the issueof the missing item I would love tomake this right for you today I want tostart out by apologizing for all the run around you received when you called into have this taken care of I did wantto let you know that it is our policy to wait ten days after the item is markedas delivered before we can take any action due to the fact that often times theitem will show up in a few days I willgo ahead and take care of this today I am going to refund the shoulder bag back to your [redacted] account and you should see the refund in 5-business days I see that another agent has already given youa $apology credit so enjoy! I hopeyou find something amazing to use it on If you need anything else in thefuture please do not hesitate to reach out to us at [email protected] or by phone at [redacted] Have a great day,Autumn M.Customer Service SupervisorZulily.com [redacted] @zulily.come

Hello [redacted] , Thank for contacting us through the Revdex.com website, regarding the TOMS that you ordered for your sonI will gladly get this resolved for you First, we want to your zulily experience to be fun and easyFrom what it looks like, we have missed the mark on this oneSince this is out of character for any zulily experience, I am going to take the steps to make this right for you I see that you have communicated with us to get these reshipped to you, and unfortunately, we were not able to do soSince we are not able to ship the TOMS to you, I did issue a full refund back to your original method of paymentYou should see the refund reflect in your account within 3-business days In addition, because this experience did not go well you now have a $store credit on your account that can be used with any future order with usDelivery issues like this are not ideal, and we want to apologize and hopefully make the situation better Thank you for shopping with us and being such a patient customerHopefully this helps make this rightIf you have any questions or concerns in the meantime regarding this feel free to reach out to me directly Have a Wonderful Day, [redacted] Customer Service Supervisorzulily.com [redacted] zulily.com

I have spoke with the customer on the phone as well as sent a followup email to resolve the issue Our vendor will be replacing the entire unit Thanks,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello ***, Thank you for contacting zulily through the Revdex.com about your orderI have pulled up your account and discovered that there was a glitch in the order causing you not to get the $dollars off your orderWhat I have gone ahead and done was refunded you $back to your Visa card ending in [redacted] which you can expect to see within the next 3-business days I'd like to take the time and say thank you for being a Zulily family member and an amazing customer with us since I can see that you have found some amazing items since then And valued members such as yourself are what makes a company like zulily continue to grow and be able to provide our great savings and amazing shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily accountThis will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with usPlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected] again Warmest Regards, Anieca S [redacted] Customer service Supervisor [redacted] -***@zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the cancellation refunds on order [redacted] I think that there may have been a bit of confusion about the refunds When the order was cancelled the funds had only been authorized to be removed from the card on file but had not been captured When the funds captured only $was taken from your credit card and the rest of the transaction was cancelled I have gone ahead and refunded the remaining $and replaced the $store credit on your zulily account to use on a future purchase If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779- Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] ,We want to thank you for reaching out to us through the Revdex.com channelI sincerelyapologize for your negative experience you’ve had with your orderEspecially since this was your first time shopping with usWe also apologize for the inconvenience thatcomes with receiving an item not as expectedWe completely understand how frustrating this can beAnd we truly appreciate this opportunity to make this rightIn regards to the Order # [redacted] , for the Teal & Red Eve Lavish Bedroom SetI apologize that the item that you received did not reflect what was pictured onthe siteAfter looking over the order I see that a full refund of $hasbeen initiated back to your original method of paymentNote that it may takebetween 3-business days for that amount to be reflected in your account I understand that you have waited on a resolution for this item for quite sometime and I apologize for thatJust to give some clarity when items are shippeddirectly from the supplier and not from our facility we do have to follow upwith an approval process with them to determine the appropriate resolutionEven though their response was not as desired, we still processed a refund as a courtesy to you since the order did not work out as planned Once again we do apologize for this inconvenience this may have causedWe’veapplied an additional $store credit to your account, which can be usedtowards a future order on the siteWe'd love for you to give us another chance to prove to you we can do betterWe thank you for your feedback and bringing this to our attentionIf you have any additional questions or concerns please feelfree to contact us directly QuintessaEZulily CustomerService Supervisor

Hello ***, A refund has been issued to your original form of payment for the entire shipping cost of $which includes the tax for the order # [redacted] This will become available within business days We hope you continue to enjoy all that zulily has to offer, and feel free to reach out to us at any time so that we can make your experience magicalIf you get something in the future that does not work out as expected, always feel free to email, chat or call in we are always here to help Thank you, Chanell D Customer Service Supervisor [redacted] @zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do thank Zulily for refunding my money and trying to send me a replacement for my original order Unfortunately, I would like to point out that I originally ordered in gray; but my replacement is beige.Sincerely, [redacted]

Hello ***, Thank you for contacting us about your concerns with order [redacted] I am happy we were able to get your refund processed and send out a check in order to reimburse you for said issues If you have not yet received the check it should be arriving very shortly If you have any other questions or concerns please do not hesitate to reach back out to us Have a great day, Autumn M Customer Service Supervisor zulily.com [redacted]

Hello [redacted] , Thank you for contacting the Revdex.com with your concerns about the shipment for order [redacted] I am so sorry for the delay, this item was shipped from our fulfillment center in China and experienced some delays once it reached the US I do see via USPS the package is expected to be delivered today 12/21/by the end of the day If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello ***, Thank you for contacting us via the Revdex.com due to the incorrect delivery of your item I do see that you have reached out to our customer service team and have been refunded for the original item and shipping I also wanted to let you know that I have reached out to the buying team and the vendor has shipped out a new order to the correct address The tracking is by *** mail and the tracking number is [redacted] *** I do apologize for all of the hassle this has been! If you need anything else please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service [email protected]

Hello [redacted] , Thank you so much for taking the time to let us know about your issue with the comforter set via the Revdex.com I am so sorry that we dropped the ball on getting a resolution for you in a timely manner I did email you personally but did not receive a response that we have refunded the set as well as had the vendor ship a new one out to you I hope you have received the new comforter set and that it is exactly what you were looking for If you have any other questions or concerns please feel free to contact us at [email protected] or by phone at (877) 779- Have a great day, Autumn M Customer Service Supervisor Zulily.com [redacted] @zulily.com

Hello [redacted] , I understand your concern over the cancellation, however I had to cancel the order so that we could have the item expedited from our fulfillment center According to the tracking of the new shipment the item arrived on 12/26/ The tracking number is [redacted] and shipped out with UPS next day air If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779- Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns for order [redacted] I am more than happy to try and get this situation resolved for you today I want to start out by saying how sorry I am that the item you received only lasted for four months before part of the item broke I have gone ahead and queued a refund for the item for the full amount of purchase as well as queued a refund for shipping Typically we would not refund the shipping as this was not the only item in your order, but I wanted to be sure to take care of it for you to make up for some of the run around you received when you contacted us about this issue I have also gone ahead and added a $store credit to your account as an apology for the hassle I really hope you will give Zulily another try and that this experience has not soured you completely from our site I know that you will be able to find unique and wonderful items that you will enjoy for years to come If you do have any questions or concerns in the future please do not hesitate to reach out to us at [email protected] or by phone at (877) 779- Have a great day, Autumn M Customer Service Supervisor Zulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com about your concerns with the curtains on order [redacted] I am so sorry that it has taken so long to receive any kind of action in this situation and I am more than happy to assist you with this today I have gone ahead and requested a refund back to your original method of payment and that should post back to you in 5-business days I am so sorry for the inconvenience of the back and forth and because of that I will be adding a $apology credit to your Zulily account for a future purchase If you ever run into any other issues please do not hesitate to reach out to us at [email protected] or by phone at (877) 779- Have a great day, Autumn M Customer Service Supervisor Zulily.com [redacted] @zulily.com