Zulily LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory. to meAs long as I get what I paid refunded to my original form of payment, I am satisfied with this resolution
Sincerely,
Courtney Ampey

I am currently working with this customer via email to have a new model of the item shipped to her from the vendor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

zulily reiterates that a card holder must dispute any unauthorized charges with the cardholder’s bankIf Mr***’s bank has rejected his claim of unauthorized charges, any further appeal of that decision must go through the bank that issued his Discover Cardzulily will not respond further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Hello ***, I'm very sorry for the confusion, the $in store credit balance was left on your account after the refund was manually placed back to your original method of payment from order *** The finance team did not take the credit amount off of your account after refunding Please see attached that the full amount was refunded back for order ***, in the amount of $ The credit will not be removed and you can go ahead and use that on your next purchase if you wish. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Complaint: ***
I am rejecting this response because: Product Image Misrepresentation
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***How much longer will I need to wait for the items to be delivered? Just want to reiterate, that I purchased these chairs in early FebruaryIt is now May 1stIf the chairs are going to take weeks, I would just like my refund

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the delivery of order ***. I did a little research and found that this order was shipped out in two different packages. The first package containing the Charcoal Snap-Button
Cardigan, White Snap-Button Cardigan, Purple Snap-Button Cardigan, Dusty Rose Snap-Button Cardigan and the Black Floral Tie-Accent Mock Neck Top should be arriving tomorrow with tracking *** via UPS. The second package containing the Meadow Lark Embroidered Lace-Accent Sleeveless Tunic should be delivered on Thursday via USPS with tracking ***. If you have any other questions or concerns about these shipments please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

I have resolved this issue with the customer via email, she will be receiving a full refund and she has been given a $zulily apology credit

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the shipping for order ***. I do apologize for the delay! The vendor that was creating these personalized items had to be evacuated from their warehouses due to the California wild
fires. I have gone ahead and requested the refund for the three beverage caddies on the order and you should see that refund shortly. If you have any other questions or concerns please feel free to reply directly to the email that I sent out to you. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHonestly, I am happy with just having all my items sent as promised, but offering a shipping refund was very gracious
Sincerely,
*** ***

Resolved this complaint with the customer via email. One time exception was made to refund order that had incorrect delivery information

Hello *** Thank you for contacting us via the Revdex.com about your concerns with the damaged items on order *** I am more than happy to help you out with this today If you could please email pictures of the damages to each item to [email protected] I can go ahead and take
care of a refund at that time Please be sure the pictures are taken in a well lit area and include a picture of the entire item as well as a close up of the damage to the item I look forward to hearing from you and getting this matter resolved!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and now I am going to go after them for emailing a threat to me by Dale G
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:While I appreciate being able to return both items together, I am not accepting the "store credit" refund. I paid with a Visa card, and I expect to be refunded as such. Store credit merely forces me to order from you again, pay shipping, etc. This is not acceptable. In addition, your statement of the items being "not as expected" is not accurate. That makes it sound like I changed my mind. One of the items is clearly sized incorrectly. The other is made of an inferior fabric that is itchy. Unless I can get a credit on my Visa card, which was my original method of payment, I cannot accept this as a resolution. Ultimately, I never want to shop Zulily again. Only giving me store credit forces me to
Sincerely,
*** ***

I have spoken to this individual over the phone and sent instructions via email to turn of the messages through *** *** Our tech department is still trying to locate the connection and have this turned off on our end as well

Hello ***,
Thank you so much for taking the time to contact us via the Revdex.com about the missing headboard from order ***. I am so sorry that the wrong item was sent in the first shipment. I see that you have already received the new shipment of the correct item and that
the incorrect item has been picked up from your home. I also checked to make sure the other $credit had been added to your account and I see that it has. I wanted to also let you know that as an extra apology for the situation we have gone ahead and queued a refund for the purchase price of the original headboard and that should post back to you in about 5-business days. If you need anything else please do not hesitate to contact us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the return of some recently purchased items. I do apologize that your experience with this has not been the best as this is definitely what we want our customers to experience. Due to the quality concerns of
these items I will be sending a prepaid UPS label in order to get these items back for a quality inspection. If you could please be sure the items are unwashed unworn and if you could also include the packing slips or order invoice for the items in question that would be greatly appreciated. Once we receive the items back we will go ahead and refund back to your original method of payment for the full amount of the items. The label will be emailed to you so please be sure to watch for that to arrive shortly. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com