Camelback Hyundai Kia

I spoke with my General Sales Manager and he says the issues have been resolved. 

Thanks,

Controller

VIA FAX TRANSMISSION [redacted]Revdex.com [redacted]   [redacted]RE: ID#: [redacted] - [redacted] Dear Sir or Madam:I am the Assistant General Counsel of [redacted], and I am writing on behalf of one of our consulting clients, Camelback Hyundai, concerning the above-referenced complaint.Please be aware that the dealership contacted me, forwarded a copy of the subject complaint, and requested my  assistance in the matter. Mr. [redacted] and I have since been communicating regarding this situation, and I will be reviewing the transaction file and attempting to resolve his concerns. Accordingly, we cannot provide a response other than this correspondence at present. I anticipate contacting Mr. [redacted] before the end of the week regarding the matter. We will keep you apprised as we continue to work towards a resolution of this concern.

I have reviewed the accounting for this customer.  The check was deposited on the 29th of December.  The policy for most automotive dealerhsips is to wait 7 business days to ensure the check clears before a check is cut back to the customer.  A check will be cut for $500 on Monday...

the 13th and will be mailed.[redacted]Controller

I just wanted to say thank you to andre s[redacted] at camelback kia. We were searching and searching for the right deal on a 2015 kia forte for our daughter. I got in touch with a young man named andre s[redacted] at the dealership. We set an appointment to bring our daugter into the dealership to test drive the forte. We only spent a total of 2 hours in he dealership and I expected it to be longer. Andre showed my daughter all of the features on the car and she loves it!

Great experience all around with Ada. I love my Kia Rio!

Our dealership, Camelback Hyundai, has made an attempt to reach out to Mr. [redacted] to discuss the concerns he presented in his letter addressed to your organization. Once contact was made with the customer, Mr. [redacted] became extremely agitated and told us that he did not want to discuss his concerns...

with anyone from our store. Mr. [redacted] then told us that he would be taking legal action, and to expect correspondence from his lawyer.  We have waited for contact back from Mr. [redacted] or his legal counsel, but have not heard back from either party.Camelback Hyundai wants our customers to be happy with both the product and service they've received from our store. When our customer's have issues they would like to have addressed, we are always more than happy to discuss their concerns and work towards a resolution that is fair for both parties. However, we must be given an opportunity to do so.  We are happy to speak with Mr. [redacted] regarding his concerns, but he must reach out to us with the mindset that he is wiling to allow us an opportunity to see want we can do to assist him. Mr. [redacted] is welcome to reach out to myself personally, as I am more than willing to review the Revdex.com complaint with the customer.Sincerely,[redacted]eGeneral ManagerCamelback Hyundai

To Whom It May Concern:After receiving Ms. [redacted] complaint in regards to receiving unwanted calls from our dealership, I personally researched her information to ensure that she had been placed on our Do Not Call list.  If Ms. Morrison receives any further phone calls from the...

staff at Camelback Hyundai, I encourage her to contact me directly so I can find out which employee is contacting her and how her .  We appreciate Ms. [redacted] patience in regards to this matter, and hope this resolves any and all issues she had with our dealership.Sincerely,[redacted]General ManagerCamelback Hyundai

My Title Clerk contacted and spoke with Mr. [redacted] today.  We apologize for the delay.  There was confusion on whether the [redacted] were in the correct vehicle.  The plates were submitted to DMV today and they should be receiving them by this Friday or Satuday.  We apologize for the...

delay.

Controller

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern:Camelback Kia has had an opportunity to speak with Mr. [redacted] in regards to the purchase of his pre-owned Honda Accord. Mr. [redacted] purchase contract was re-reviewed with him and after doing so, the customer has made the decision to cancel the extended MMP...

warranty he had purchased for his vehicle. The refunded amount for this cancellation with be sent to his lein holder, and applied to the balance owed on his loan.Mr. [redacted] also had concerns that in the near future his water pump and timing belt may need to be replaced. While these items are in perfect working condition at this time, Camelback Kia agreed to assist Mr. [redacted] with paying for half of the dealership's cost on replacing the two items he is concerned my fail if the work is completed within the next few months.We want Mr. [redacted] to remain a happy and loyal customer of Camelback Kia, and are pleased that we were able to satisfy him with answers and options regarding the concerns he had with his vehicle purchase. Please feel free to contact the dealership if there are any other questions regarding this matter.Sincerely,[redacted]General ManagerCamelback Kia

To whom it may concern,I have emailed Mr [redacted] regarding his complaint, unfortunately the only contact information we have is his email address.  I have requested his contact info so that my GM can get in touch with him.Thank you [redacted]###-###-####

My Finance Director, [redacted], contacted this customer.  We will upgrade the contract to be the correct one and pay the difference.  We apologize for the inconvenience.Thanks,[redacted]Controller

I was looking at the cars for sale on Camelback Kia's website. I gave my contact info to get pricing on a vehicle. They sent me an email, and called me twice that day (9/27). I talked to them, thanked them for their info, and told the salesperson ([redacted]) that I'd contact them if I was interested in anything further. The salesperson ([redacted]), and some other sales people from Camelback Kia, called me: once on 9/27, twice on 10/8, once on 10/13, and twice on 10/15. I called them back and told them I'd make an appointment to look at cars on 10/17, and to stop calling me, as it's gotten to the point of harassment.

They called twice again on 10/16.

Sure enough, they called me on 10/17 before I even got to the dealership.

I met with a salesperson (female) and told her to have them stop calling me. It gotten to the point of harassment, and I don’t want to hear from them. I’ll contact them further if interested. She assured me that she’d let the people know not to call me anymore. Once again, they called me later that day, after I left the dealership. Now they’re just trying to cause trouble. When I answered they hung up without saying anything.

They called once on 10/19 and hung up when I answered, saying nothing.

They called me on 10/23, hanging up without saying anything. I called in asking to speak to the General Manager, but the person that answered said he was in a meeting, and that she could take a message. I told her what was going on, and to make sure that nobody from there calls me again, and that this was not the 1st time I’d requested they desist from calling me. She said that she’d take my phone number out of their system. It didn’t happen. Within the next hour someone called me from there, TWICE, hanging up without saying anything again.

The next day, 10/24, a different salesperson called me, saying they wanted to know if I was still in the market for a car. I told him I wasn’t in the market any longer, and that I’m getting harassed by people from there calling, often without saying anything. He acted surprised, but said that he’d take care of it. I told him if I get any more calls from their phone number, that I was going to take it to the next level, and report them to the appropriate authorities. He acknowledged, and hung up.

Someone from there called within the next 13 minutes and hung up without saying anything.

I’ve gotten 2 phone calls from there today; neither time was there a message left.

That’s approximately 18 calls from that dealership, 12 of which were after I told them to stop calling me.

What else must I do to stop being harassed by this company?

I have had nothing but a pleasant experience with Camelback Hyundai Kia. I wasn't sure they'd have the vehicle I was looking for but Kurt F[redacted] made this entire process a breeze.

My experience with Andre S[redacted] at camelback Kia was by far the best I have experienced when looking for a new car. He was very helpful and took his time with me. I would recommended him to others!

If you want a relaxed experience at a car dealership I don't know why you would go to anyone else but Ada.

The business did contact me regarding this situation.  The only option for resolution...

offered to me was an exchange.  They essentially were willing to exchange  (refund) the additional cost charged to me to repair the problem they caused in exchange for me completely deleting my complaint. I asked them to provide this offer on writing and the service manager declined to do so.  Because this happened to me I was not willing to totally delete my complaint. To date there has been no further contact from the dealership. The terms extended to me were completely unacceptable. The complaint is valid and they should make me whole by refunding the additional cost.

I have spoken with Ms [redacted], as has my GSM for Hyundai.  It is my understanding that as part of the agreement of her purchase we were to remove a sound system from her vehicle and put it in to the new vehicle she purchased.  Per Ms [redacted] she did not have the sound system removed, nor did...

we.  We requested that Ms [redacted] provide the receipts for the items that were in her trade, so that we could make a decision on how to resolve this situation.  Ms [redacted] has been unwilling/ or unable to provide the original receipts, for the items as of 9/3/2014.  We ask that Ms [redacted] provide the original receipts so that we can resolve this situation.

[redacted] 

Customer Relations Manager

Ms. [redacted]'s service contract was upgraded to include the maintenance coverage she was inquiring about.  I believe there was an error in processing when the contract was sent to the warranty company.  Her coverage was upgraded as of 07/26/13, the date she purchased the...

vehicle.  We have mailed the attached letter to Ms. [redacted], with the appropriate brochures for her coverage.

I love my Hyundai Azura !!! Andre S[redacted] at camelback Hyundai Kia is a superb salesman his professionalism made the buying experience very easy and pleasant !!!