Camelback Hyundai Kia

I didn't have any problems. The sales agent was very courteous and carefully explained everything about the car. The price was right; the condition of the car was excellent; and the financing was what I wanted for my budget. I was happy that I took the time to travel to Phoenix and although I believe that it helps the community when you shop locally, I didn't find the inventory, nor did I find the sales agents very helpful.

This customer has been removed from our contact list.  We apologize for the inconvenience.[redacted]Controller

Re:  [redacted] Case  # [redacted]Dear Sir or Madam: We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented...

our findings, and we would like to provide you with the facts and our resolution concerning this matter. We have reviewed the additional comments provided by Mr. [redacted]  During the previously mentioned validation, Mr. [redacted] was provided his username and password and advised to please review the terms and conditions available on the web site.  Our records indicate that Mr. [redacted] has been on the web site numerous times and has had numerous opportunities to review the terms and conditions.  The terms and conditions outline the cancellation policy as well as any additional fees that may be the responsibility of the member when booking specific vacations. We have a wide variety of resorts available for our members to review and book.  Many resorts have no additional upgrade charge; however, we would not want to limit our members choices based on price point and would like to provide them with a greater selection.  We want our members to have the opportunity to select a resort that may be larger, have additional destinations or have more amenities.  Therefore, Mr. [redacted] had the ability to make a reservation that better meets his individual personal requirements. As to the cruise Mr. [redacted] was interested in booking, he was informed during the validation process that the member would be responsible for any cruise line pass through fees.  Our terms and conditions state the aforementioned conditions as well.  Mr. [redacted] certificate covered his cruise fare, while the balance of the cruise line pass through fees were the responsibility of Mr. [redacted]  Those fees were port fees of $98.00 per person, taxes of $98.00 per person, plus the $24.95 booking fee for a total of $416.95. After further review, our position remains the same on this matter, and no refund will be issued.We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved. Sincerely,Jannelle B[redacted]Resolution SpecialistOffice of the President  Please verify that the above response was received and sent onto the customer. Thank you, Alicia R[redacted]Legal Office AssistantInternational Cruise & Excursions Gallery, Inc.[redacted]Office: [redacted]  Click here to Reply or Forward

This company is awful to do business with. They lied to me on several occasions regarding the car I was purchasing. They took my trade in vehicle off the lot before the deal with new car was finished. With my personal items still in the trade. They never let me get my things out of the my vehicle I was trading in. The promised to give me $100 and three free oil changes for all the problems in gad. They never followed through with that. I've repeatedly asked to be taken off all their mailing lists and phone lists. I am still receiving these calls, emails and text messages. It is horrible. The lack of honesty and integrity is appalling! Beware! DO NOT do business with them. You will regret it.

tried buying a new hyundai, they played games wasted my time, I have good credit what a waste, their so so so money hungry. so i'll just pay my hyundai off and NEVER buy a HYUNDAI again. so if yall plan on buying DO NOT BUY FROM HERE . try to buy CASH rather than waste your time,money,energy,and credit on these people. SO NOT WORTH IT! I never wanna buy/finance a car ever again only cash the next time around after I pay this off. !!!! yall have a blessed day ,good luck shopping - [redacted]

thhen they claimed oh your credit score is not generating and i've made 5monthly payments on time my credit score is 683 I also just refinanced my vehicle so I must have a credit score somewhere , never had any late payments no nothing perfect credit history. originally went in to service, then decided to inquire about a sonata then tucson they tried putting my apr at 8.9 at 600 month on the tucson and 500 at 8.9 on the sonata w 1000 down so stupid treating me like a bad credit/1st time buyer customer. first car they gave me a bad deal I bought a 2014 hyundai elantra se red for 11% apr at 362 a month w gap then I refinanced to 8% at 340 a month w gap then recently got a new offer in the mail to refinance my car at 3.9 through [redacted] . so why in the world would I take a 8.9 apr when im paying 8% now thats just stupid taking advantage of the customer, considering they never applied any of the discount no previous owner discount, followed by new car incentives. dealers do what they want n get away with it . just as the [redacted] manager did when I purchase he wouldnt give me prices over the phone when before I had to come down to the office when I then purchased in september of 2014 worst decision ever my car has only 7500 miles I take good care of it now its world 13500 on trade never again will I ever purchase another hyundai product I hate it, let alone anything else from this dealership then [redacted] said yesterday after I waited for them to get number giving them my information they careless wasted my time [redacted] said i'll call you tomorrow so "HE" never did I called him at 7pm today he tried pitching me a 6.59 apr at 420 amonth on a Sonata SE when I wanted a limited, this dealership is something else I do appreciate that andrew "[redacted]" tried calling me back such a sweet kid, same w/ tanya I feel bad for the mess they go through working here at this financial vampire of a dealership filled w bad customer service. w an exception of [redacted] and [redacted]. GodBless anyone else who's looking to ,purchase I would NEVER buy anything from here, nor would I recommend anyone my cousin was in the business for a new car after they was on the phone listening to everything they opted to take their business elsewhere. anyways have a blessed day yall thank u for reading do your research on your cars, rebates,discounts,n use the boost up for downpayment asst at participating dealership if you choose hyundai and goodluck car hunting bye

I am in search of purchasing a car. I decided to go through a credit card company who pre-approved me for a loan. In cite of this I began my search for a vehicle that fit my budget. I came across a 2014 vehicle at least a thousand dollars below my budget. I get to Camelback Hyundai fir them to sell me the vehicle has been falsely advertised. They then proceed to put me in a 2016 vehicle, assuring me that I would be approved for a different loan that they chose, on their own, to qualify me for. This experience has been a tremendous inconvenience for me and my child. I do not plan to continue any business with them what so ever.

To whom it may concern,

I have spoken to Ms [redacted], we have agreed to pay $1000 requested by Ms [redacted].  Ms [redacted] will come to the dealership on 10/3/2014 to pick up the check as those are the arrangements we have made with her.  Our apologies for any inconvenience this may have caused..

Thank you 

[redacted] 

Customer Relations Manager

Good Afternoon, Per my conversation with Mr [redacted].  He has agreed to come in on Monday the 15th to sit with our finance Director and go over his options.  If in fact we cannot reftify the situation, we will then cancel his warranty. The refund will then go to the principal...

balance of his loan.  This will not change his monthly payment it will simply come off of the back end of the loan.  Per Mr [redacted] this is a good resolution for him and the dealershipThank you [redacted]Customer Relations Manager

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Friday night, May 8, 2015 was the date of our horrendous encounter with Camelback Kia. My husband and I are 62 years old and have purchased many cars in our lifetime, including cars for our (now adult) children. We never had as bad as an experience with a car dealership as we did with Camelback Kia. I saw another comment on [redacted] that termed them as sleazy and that description is very apropos.

We were shopping online through our insurance company's car shopping website in conjunction with Truecar. Camelback Kia was listed as a "certified dealer" on the website meaning they were supposed to deal with me fairly and honor the price quoted (I have since complained to them about this.) We were told that we just needed to print up our price guarantee certificate, which is something the car dealership has set up with them, and take that and present it to the dealer and we were guaranteed that price. Before getting the certificate I had to enter my name, phone number, etc. - which made them able to contact me.

We do not live near the dealership, so before going we did speak with a representative at the dealership, [redacted], who seemed very nice. I explained our situation (we were replacing a car that was totaled in an accident and our budget was tight). I told him I would let him know when we were on our way, at his request, so he could have the car ready. He even called me back to indicate that we should come in that evening because he had someone coming in the next day to look at the car. So, we did drive down to the dealership that evening. The very first thing we did was present our [redacted] car buying "price guarantee" certificate, which they took into the back office, came out and said nothing except that Farmer’s sends them a lot of business, and then proceeded to spend time showing us the car and letting us test drive it. We decided we wanted to buy the car. The salesman (he was nice, [redacted]) went to the back and he comes out with a sheet of paper and from our price guarantee of $11,988 I am looking at a bottom line price of $16,740,74…NOT what we expected. They had added on a “reconditioning” price of $2,387 and a cost for pain sealant for $399.00. With the extra taxes and fees that brought the price way up. (It was $740 for doc fees.)

My husband got upset and left and went to his car because he did not want to deal with the games they were playing. I told them that that was not what we were willing to pay for it and was getting ready to leave and a man who said he was the “manager” stepped on front of me and said, “What do we have to do to earn your business?” I explained this was too much and not the price we had been given and that we were upset by that. He then said never mind the “reconditioning” amount on the sheet, would we still by the car. I knew my husband, was out in the car and I needed to go to talk to him first but when I went to talk out the “manager said” “OK, how about this and he wrote a price of $11,788 + TL (tax and license.) I said that sounded good and we would take it, but I had to go get my husband and bring him in. (He was right in front of the door about 50 feet away in our car.)

When I returned with my husband the “manager” started then saying, “Well, let me see if I can do this deal.” I said to him, “I thought you said you were the manager and you already offered us this deal.” He said he had to check it out and went into the back room. He came out and said he couldn’t do the deal he had offered (and for which I brought my husband back into the dealership.) At this point I was frustrated (and my husband more so) and said fine we’ll take the car at the original guaranteed price that I have on my guarantee certificate. He goes back to the office again and another guy comes out who was identified as the “director” and this guy says to us there is now way we will sell this car at that price. I asked him why when they advertised it at that price and I called and was told it was available at that price. He just shrugged his shoulders and said, “We are not doing it.” I pointed out they are supposed to be a certified dealer for the Farmer’s Insurance car buying plan and he just turned his back on me and walked away saying they weren’t selling it at that price and also said something about [redacted] listing it too low (but the person who listed it on the website was another salesman Jason Settle and his name was on my certificate - They both are in the internet sales dept at Camelback Kia.) It was [redacted] who had called me twice to get me to come buy the car, which was for the price advertised, so my understanding was. I could not believe how poorly we were treated and the “bait and switch” game they played with the price of the car. We wasted a lot of time with this, as well as having to drive down there, wasting gas. I was so disgusted by our treatment by the so-called “management” of this dealership.

Just a quick Thank You to Scott M[redacted] for getting me back on the road again!!! I love my new Santa Fe Scott...and it was a pleasure doing business with you!!! I will pass the word for sure! Thanks again...[redacted]

Our response remains the same, Ms [redacted]  received her refund not only from us, but also from the [redacted], she is still responsible for the cost of her plates on the vehicle she purchased.  I cannot resend the KIA survey it is no longer available, and not all customers receive one.  I am not aware of any promises made regarding $50.00  and this was not part of the original complaint.

This check has been voided and re-issued.  We apologize for the delay.  It will get to him in time for Christmas.

Controller

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The check was received on Thursday January 16, 2014. We appreciate the attention to this matter. Unfortunately, we feel that an apology for the experience we dealt with at the dealership would have at the minimum been expected, but did not see one in the response from the business. We are only happy with the fact that we were able to recover the deposit, after being told that we would not get it back. We thank the Revdex.com for helping us resolve this matter with professionalism and respect. 

Regards,

I had a great expirence at CamelBack Hyundai! I look forward to coming back as well as letting my friends and family know to stop by and see Sales Manager Kurt Fowler or Scott M. And make sure to ask for Sales consultant Carlos Reger very honest humble group of people.

I spoke with [redacted] a few weeks ago to address the issue she had with trying to purchase a vehicle from our dealership.  Unfortunately, the finance producer who handled her deal did so in an unprofessional manner.  He was let go from our company as a result of this.  I had [redacted]...

[redacted] (Finance Producer) look at the deal that [redacted] originally had.  Unfortunately we were unable to get financing for [redacted] at the rate/term and payment she was originally contracted at.  I instructed [redacted] to offer [redacted] a goodwill payment for her time and aggravation.  [redacted] has instructed me she has not returned his phone call to discuss this resolution.  If she would like to call me my cell phone is ###-###-####.Sincerely,

[redacted]Controller

If you want a fantastic sales experience make sure to ask for Ada. She's the best!

We are still working with our customer regarding this complaint.  Please grant a small extension of time for our settlement response.
Thank you,
Tabitha A[redacted]
Controller

I discussed this with [redacted], my desk manager who worked with this customer.  He contacted this customer and a refund of $399 was issued.Thanks,[redacted]Controller