3 Keys LLC

Thank you for bringing this matter to our attention Please be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:This company failed to take responsibility for posted a payment late to my accountThey are continuing to avoid my phone callsThis matter is not closedThis is still fraudulent activity and downright misleading consumers
Regards,
T*** ***

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MsM***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of the Revdex.com
notification, a PennyMacRepresentative attempted to contact MsM*** to discuss her concerns regarding her escrow account and the timely application of her monthly payments. A detailed letter of explanationwill be sent to MsM*** under separate cover. PennyMacvalues and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsB***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of
the Revdex.com notification, a PennyMac Representative contacted MsB*** to discuss her concerns regarding the insurance claim check on March 4, 2016. A detailed letter of explanation will be sent to MsB*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsB***’ concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsCarley’s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsA***’s concerns to our attention and allowing us the opportunity to respond

Complaint:
I am rejecting this response because:I wish to keep complaint open
until actual resolution is made This is very serious Given my payment history and explanation I don’t believe My good credit history should be ruined due to an error in the system or by me pressing the wrong month What happened to me could happen to anyone else and given so much is at stake there should be something that can be done to help someone like myself who had been in good standing.
Regards,
*** H***

Complaint:
I am rejecting this response because:The company is making it difficult to make payments causing late payment charges on the accountI am sorry to the Revdex.com for being a pain but their customer support for PennyMac is unhelpful and rude last time I tried talking to themI mailed a payment as I am unable to make payments online and PennyMac is claiming that they have not received itI cannot afford to get another mark on my credit report so I canceled the mailed payment and went to Western Union to make the payment as they said it was immediate and it cost me an additional $to send that form of paymentIt literally feels like PennyMac is making things difficult to do things or purposely taking advantage of members to gain profit of late fees from their membersI am requesting that PennyMac credit back all late charges on the account.It literally feels like PennyMac is making things difficult to do things or purposely taking advantage of members to gain profit of late fees from their membersI am requesting that PennyMac credit back all late charges on the account
Regards,
*** A***

Complaint:
I am rejecting this response because:hi, I am sorry I missed the Revdex.com
responses, they were going to spammy issue has NOT been resolved and it is getting worse, much worsethis was the original complaint: I started a refinancing loan with PennyMac several weeks agoat the time I was given a list of documentation, all of which I providedI then paid an origination fee, rate lock fee, and appraisal feeI kept being told that they had ALL they needed and were just waiting on the appraisalsuddenly, they sent me a list twice as long of documents they needI believe they intentionally waited until I had paid all those fees and was locked in with them to ask for unreasonable amounts of documentation with the purpose of making me abandon the loan and move onSince I initially reached out to you it appeared to be getting better, but now they are back to the beginning where they are asking for information I have provided in now multiple occasionsI dont know what else to do, ive spent over $trying to get this refinance done and they appear to just want to keep the money!I need them to either issue the loan or refund all my expensesthey keep dragging their feet hoping ill just give up and let them keep my money!
Regards,
*** C***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mr***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of Mr***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrM***’ concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrM***’ loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:
The response doesn't include any resolve
Regards,
*** P***

Complaint:
I am rejecting this response because:PennyMac had not contacted me or made any resolution
Regards,
T*** ***

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative will contact MsCarley to discuss her concerns regarding her insurance funds. A detailed letter of explanation will be sent to MsCarley under separate cover within business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12709909, and find that this resolution is satisfactory to meFee's have now been paid and confirmed with the City of Murfreesboro
Regards,
*** D***

Complaint:
I am rejecting this response because: I've heard it all before. They say they are going to do this, they say they are going to get the issue resolved, but never follow through. I was contacted yesterday with a promise I would hear from the inspector within the day. Here we are two days later and nothing AGAIN
Regards,
K*** ***

Revdex.com:I await your review of these facts

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsS*** to discuss herconcerns regarding her
monthly mortgage payment on January 22,2016. A detailed letter of explanation will be sent to MsS*** under separate cover within business days

Revdex.com:
The representative I spoke with was very helpful and addressed our issues and concerns to our satisfactionI have reviewed the response made by the business in reference to complaint ID 12476792, and find that this resolution is satisfactory to me.
Regards,
*** H***