3 Keys LLC

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrV***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our
office is in the process of completing a thorough review of MrV***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrM***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is currently in the process of conducting a complete and thorough review of Mr. M***’s loan to ensure that his concerns are addressed. On August 20th and August 24, 2015 a PennyMac respersentative called the telephones numbers for MrM***, with no answer on the telephone linesPennyMac will review MrM***’s concernsand send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH*** concerns

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsS*** to discuss herconcerns regarding the payment
made on her account in the incorrect amount. A detailed letter of explanation will be sent to MsS*** under separate cover within business days

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsH*** to discuss her concerns on June 11, 2018. A detailed letter of explanation will be sent to MsH*** under separate cover within business days.

Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrS***’s concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsT***’s concerns

Complaint:
I am rejecting this response because: the issue is not yet resolvedI will accept once I receive a satisfactory resolution and an updated mortgage statementOtherwise, I'm willing to file a lawsuit and take to the highest level possible as I faced enough hardship to resolve and I'm trying my best to keep my account current and I do not need this right nowThanks Revdex.com
Regards,
M*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsG***’s concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11135469, and find that this resolution is satisfactory to me
I am still waiting to hear regarding the negative mark on credit report but they have resolved the issue of how I pay my mortgage
Regards,
K*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10926895. I look forward to receive the explanation letter from you in response to my complaint
Regards,
*** O***z

Complaint:
I am rejecting this response because:No resolution was even attemptedEvaluating in days is completely useless in my current situationThe work will be completed next week and the contractors need to be paid within days of completionThis is a perfect example of the company’s completely unprofessional behavior and lack of caringThis case needs to remain open
Regards,
*** B***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsS*** concerns PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MsS*** to discuss her concerns regarding homeowners insurance on October 13, 2016. A detailed letter of explanation will be sent to Ms. S*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11487385, and
find that this resolution is satisfactory to me
They claim they are working on this and will resolve itHopefully that is the caseWe shall see
Regards,
*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrC***’s concerns. PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrC*** to discuss his concerns regarding Lender Placed Insurance Policy on February 11, 2017. A detailed letter of explanation will be sent to MrC*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all t***sactions in a timely and accurate mannerThank you for forwarding MrF*z’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrF*z’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrK***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrK*** to discuss his concerns regarding the Loss Mitigation assistance on February 24, 2016. A detailed letter of explanation will be sent to MrK*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal informatioon to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint:
I am rejecting this response because: All they did was call and acknowledge that there issuesNothing has been resolved.
Regards,
D*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12613279.
Regards,
T*** ***