3 Keys LLC

Complaint:
I am rejecting this response because:
Regards,
*** ***

Complaint:
I am rejecting this response because:I would like to receive my funds now after completing my project with my own personal funds
Regards,
*** S***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrR***’s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsW***s’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MsW***’s loan to ensure that his concerns are addressed. On September 17, a PennyMac representative called MsW***s on the telephone numbers on file to discuss her concernsPennyMac is currently in the process of a review of her concern, and will send a written response in regards to researching her concerns one the issue has been researched and resolved. A representative has contacted MsW***’s to advise her of this information.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrD***’ concerns

Complaint:
I am rejecting this response because:The company only responded saying they were
looking into the matterNo resolution to the problem has been presentedThe case must remain open until the issues have been resolved
Regards,
*** B***

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsG*** to discuss herconcerns regarding her
request for loan modification assistance A PennyMac representative is working with MsG*** and a detailed letter of explanation will be sent to MsG*** under separate cover within business days.

Complaint:
I am rejecting this response because:Nothing has been resolved as of yet.
Regards,
Br*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsO'*** *** concerns

Complaint:
I am rejecting this response because: I did not receive any contact from PennyMacI resolved the issue myself, on 9/16/16, after additional phone calls and insistence on having this resolved. I am still pursuing any options available to move my loan from PennyMac, as their customer service is unknowledgeable and their tax department is clearly a disorganized mess.I still strongly recommend any other consumers to find another lender, if possible, to save themselves from the bureaucratic nightmare I dealt with
Regards,
M*** ***

Complaint:
I am rejecting this response because: I have received no phone calls, messages, or voicemails from PennyMacMy contact information has remained the same through out the entire mortgage process and to date
Regards,
*** J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11606430, and find that this resolution is satisfactory to me
Regards,
*** W***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mrs***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerA detailed letter of
explanation will be sent to Mrs*** under separate cover within business days. PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted Ms*** to discuss her concerns regarding the escrow on May 25, A detailed letter of explanation will be sent to Ms*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrP***’s concerns

Complaint:
I am rejecting this response because: They have only stated they will look into it. Nothing has been done yet
Regards,
*** A***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsP*** concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsP***’s loan to ensure that her concerns are addressed. On August 27, a PennyMac representative called MsP*** on the telephone numbers on file with no answerPennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: I received an initial call from Javier Alcala at PennyMac and was to receive a secondary followup call from Loss Mitigation, I'm still waiting.......
Regards,
*** M***

Complaint: 11848095
I am rejecting this response because: I spoke with PennyMac personnel handling this complaint, D*** *** at ###-###-####, who confirmed that an investigation of this complaint is still underway; even though, *** knows that I spoke with PennyMac personnel, Sarah Harding, who investigated already and determined that the credit report inaccurately reflects the true payment history It appears that *** will not assist with updating the credit report just as S*** did not
Regards,
*** H***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsC*** concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsC*** to discuss her concerns regarding refinance solicitations on June 13, 2016. A detailed letter of explanation will be sent to MsC*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.