3 Keys LLC

Complaint:
I am rejecting this response because: Again, the Agency has failed to call and provide information I am requesting. A letter in days is NOT ACCEPTABLE considering that previous letter they failed to do anything. I am still waiting for a call in which some is going to send our refund and make the necessary correction to our mortgage. Pennymac is known for stalling and not being responsive to Revdex.com and other organization. Pennymac has my phone number and email address; thus there is no reason for the nonresponsiveness that seems to be Pennymac. Please get Pennymac to provide an immediate written response to me by email as to the status of our refund and review of our mortgage
Regards,
* *** ***

Complaint:
I am rejecting this response because:This is what the business has sent as a response This is the same response I get every time we have complained to the business directly and the issue is never resolved. Regards,
*** T***

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrN*** to discuss his concerns on February 13, 2018. A detailed letter of explanation will be sent to MrN*** under separate cover within business days.

Please be advised a detailed
letter of explanation will be sent under separate cover within business days
from the date the complaint was received. PennyMac values and
protects its customers’ confidential information. Due to privacy
reasons, we will refrain from posting any personal information to the
Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsB***'s concerns

Complaint:
I am rejecting this response because: there is no resolution, only a message saying the complaint will be reviewed
Regards,
B***

Complaint:
I am rejecting this response because:I haven't received the notification to see if it satisfies my concernsI will be able to respond if I accept Penny Mac's solution once I receive the letter
Regards,
N*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsD***’ concerns

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrsS*** concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsS*** to discuss her concerns regarding the loan origination on December 21, 2016. A detailed letter of explanation will be sent to MrsS*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint:
I am rejecting this response because: This company only contacted me while I was at work and unable to answerWhen I went to return their call they did not answer and I left a messageThey have not returned my callThey have not accepted the consequences of their actions in mishandling my mortgage and have not offered to eat the cost of their error but instead of passed that cost on to me
Regards,
E*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsW*** concerns. PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. A detailed letter of explanation will be sent to MsWhite under separate cover within business days.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information“

Complaint:
I am rejecting this response because: I am still not able to log in.
Regards,
Jessica C***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsL***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is conducting a complete review of MsL***’s loan to ensure that her concerns are addressed Please be aware that once the research has been completed, PennyMac will send a written response in regards to researching her concernsA representative has reached out to MsL*** to inform of their name and direct number as they will be handling her concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:I've made a clear statement last timeI'm still waiting for the letter from PennyMacBefore my request is fullfilled, I have to reject to keep the case open.Followed messages copied from last time.I am rejecting this response because: In PennyMac's response I will receive letter in BUSINESS days, which means 42+ calendar days, and Revdex.com will only keep the case open for days if I didn't respondAlso In PennyMac's response, it will be a "letter of explanation", no refund promised, although they did say this on the phoneBut to be remembered, based on my previous communication history with PennyMac, they also promised me to refund for times but didn't As a result, I have to reject to keep the case open until I received the refund. Read in PennyMac's response: A detailed letter of explanation will be sent to MrHuang under separate cover within business days Read in Revdex.com's letter:Please respond within days or the complaint will be closed as assumed resolved. Regards,Z*** ***

Complaint:
I am rejecting this response because:This still is not any type of response?
Regards,
*** P***

Complaint:
I am rejecting this response because:Penny Mac has still not resolved this issue
Regards,
Pablo A***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr***'sconcerns

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrsP***’s concerns PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrsP*** to discuss her concerns regarding an insurance claim on May 24, 2016. A detailed letter of explanation will be sent to MrsP*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint:
I am rejecting this response because: identical to last message, they are nottrying to fix my payment issueI want someone to call me from Pennymacwith a solution, not a automated response.
Regards,
N*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms***’s concerns