3 Keys LLC

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrsM***'s concerns.PennyMac strives to provide superior customer Service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrsM*** to discuss her concerns regarding her insurance claim funds on July 27, A detailed letter of explanation will be sent to MrsM*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint:
I am rejecting this response because:What? Still need to wait another days!!! I am still paying utilities and HOA every month! I've been waiting half year already! This is totally unacceptable!!! After talking to my family, I am requesting PennyMac to refund April and May interest to meThe reason is that: The buyer and me have turned in everything they requested in MarchWe have been waiting months for nothing in April and May. Their explanation was that they were lack of underwriter! So this is PennyMac fault! Why I need to pay for their lack of people to work? Why I need to pay more than $interest for the underwriter not working on my file for monthsI would have use this money to buy boxes of diaper for my daughter or pay months of daycareOf course, the underwriter was in my situation, he or she would not know how I need the money!!! But please, the interest was the money my deceased husband left for my daughter
Regards,
E*** ***

Complaint:
I am rejecting this response because: PennyMac has yet to live us to what they promised upon contacting me. See attached event log
Regards,
J*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10781975, and find that this resolution is satisfactory to me
They sent correspondence indicating they are researching the incident
Regards,
A*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrA***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrA***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

Complaint:
I am rejecting this response because: I'm not seeing and I'm still seeking a resolution to this matterIssue still unresolved
Regards,
M*** ***

Complaint:
I am rejecting this response because: Customer service, loss draft department, escallations deptI was assigned to Karen from escallations to assist me and she says she has tried to request information on what is going on and even she doesn't know what is happeningShe doesn't know why they are not releasing my claim fundsShe told me to contact a Samuel H*** that he will be able to assist me and let me know why they are not giving me the money but he never answers my phone calls nor calls me backCustomer service is Horrible they don't know what is happeningPlease help me.
Regards,
*** H***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsC***'s concerns.PennyMac strives to provide superiro customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MsC*** to discuss her concerns regarding the refinance on December 17, Regrettably, we were unable to reach her and a voicemail was left with the contact informationA detailed letter of explanation will be sent to MsC*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrR***’s concerns.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the insurance claim funds on July 7, 2016. A detailed letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrR***’ concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms***' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com
notification, a PennyMac Representative contacted Ms*** to discuss her concerns regarding the insurance and the application of her payments on July 20, 2016. A detailed letter of explanation will be sent to Ms*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrS***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our
office is in the process of completing a thorough review of MrS***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to researching his concerns as the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrZ***'s concerns. PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrZ*** to discuss his concerns regarding the payment of taxes on August 22, 2016. A detailed letter of explanation will be sent to MsZ*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrZ*** concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrL***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our
office is in the process of completing a thorough review of MrL***’s loan to ensure that his concerns are addressedPennyMac contacted MrL*** on February 29, to provide the name of the agent handling his concerns PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: Confirmed received the refund check, and now waiting for next billing statement to check wither it's been adjusted as wellBefore that happens, I have to reject to keep the case openI'll update when I see the billing statement.Thanks for Revdex.com & Penny Mac's assistance on the case
Regards,
Z*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrR***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact MrR*** to discuss his concerns regarding the homeowner’s insurance. A detailed letter of explanation will be sent to MrR*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to the D* ***’s concerns

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate mannerThank you for forwarding Ms
C***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification,
our office is in the process of completing a thorough review of Ms
C***’s loan to ensure that her concerns are addressedPennyMac will send a
written response in regards to researching her concerns once the issue has been
researched and resolved.PennyMac values and protects its
customers’ confidential informationDue to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information