3 Keys LLC

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative will contact MrH***n to discuss his concerns regarding his property tax payment. A detailed letter of explanation will be sent to Mr H***n under separate cover within business days.

Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mrand MsN***’s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsH***’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review MsH***’s concerns to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

Complaint:
I am rejecting this response because:I have other heard back from this company even WITH the complaint.Their response is generic and patronizing, as they have not done anything nor reached out to resolve or make the situation better and even worse to accept responsibility and correct their wrong
Regards,
*** ***

“Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal informationTell us why here

Complaint:
I am rejecting this response because: To date no correspondence has been received from PennyMac
Regards,
*** J***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH***’s concerns

Complaint:
I am rejecting this response because:Please do not close this complaintI am waiting to hear back from PennyMac They told me once they woul look into the omcplaint and call me backThey never did. Please do not close this complaint as they have not addressed the issue
Regards,
*** R***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsC***’s concerns. PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MsC*** to discuss her concerns regarding the interest rate and payment processing on January 30, 2017. A detailed letter of explanation will be sent to MsC*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsScott’s concerns

Complaint:
I am rejecting this response because:According to my records, the information stated in the response from PennyMac is untrue The last call that I received was today (9/29), and it was an automated message "regarding the status of my account" and requesting that I give them a call back Prior to today's call, the last call of any from PennyMac was on 9/24, and, again, was the same automated message This would mean that at the time that this response was sent by PennyMac, they had not reached out to me after the 9/call I, however, did reach out to PennyMac one last time, prior to filing a complaint, on 9/to confirm that PennyMac would offer no assistance on the issue of a PennyMac employee signing for the receipt of delivery of my mortgage check (as can be seen in the attachment) and then misplacing I received no call on 9/28, and any direct mail that I have received is in regards to my account being past due, directly related to this lost payment, or, as on 9/25/16, giving me possible foreclosure options because it would "seem" that I am unable to make my payments I have also tried numerous times to communicate and reason with PennyMac, as has my bank that issued the check, but could not come to any resolutions, which is why I have reached out for help
Regards,
P*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and we will respond to MsW***'s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
mannerThank you for forwarding MsK***’s concerns to our attention and
allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our
office is in the
process of completing a thorough review of MsK***’s loan to ensure that her
concerns are addressed. On October 29th and October 30, a PennyMac representative called MsK*** on the telephone
numbers on file to discuss her concernsPennyMac will send a written response
in regards to researching her concerns once the issue has been researched and
resolved.PennyMac values and protects its customers’ confidential
informationDue to privacy reasons, we will refrain from posting any personal
information to the Revdex.com site as we do not disclose our borrowers’ personal
information

Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrA***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsJ***’s concerns

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of theRevdex.comnotification, a PennyMac Representative contactedMsG*** to discuss her concerns regarding the
applicationofherpayments in and 2016. A detailed letter of explanation will be sent to MsG*** under separate cover within business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS***' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrS*** to discuss his concerns regarding the release of his insurance claim funds on June 16, A detailed letter of explanation will be sent to MrS*** under separate cover within 30 business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond MrM*** ***

Thank you for bringing this matter to our attention allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsK***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com
notification, a PennyMac Representative contacted MsK*** to discuss her concerns regarding loss mitigation assistance on January 6, 2016. A detailed letter of explanation will be sent to MsK*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information