3 Keys LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
12954694, and find that this resolution is satisfactory to me. Pennymac immediately overnighted me my funds to pay my contractor in fullAll wrongs were righted in two days
Regards,
*** B***

Complaint:
I am rejecting this response because:if I have to reply to accept or reject the response, I need to reject it for the simple fact nothing is resolved.
Regards,
*** H***

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to MrG***’s
concerns.PennyMac
strives to provide superior customer service and respond to all inquiries
in a timely manner. Upon receipt of
the Revdex.com notification, a PennyMac
Representative contacted MrG*** on November 2, 2015, to discuss his concerns Due to a processing error, the bi-weekly AutoPay payment that was scheduled for August 14, 2015, did not draftAs such, the late charge assessed was waived and a request to correct the credit reporting has been submitted A detailed letter of explanation
will be sent to MrG*** under separate cover. PennyMac
values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Complaint:
I am rejecting this response because: This is what I have been trying to do
since DecemberI want a fair re-payment plan with the month leftThis month I can pay the current month and don't want my credit history to be affected or keep receiving harassing letter from themI want to pay and had never had the intention of losing the house I obtained with sacrifices
Regards,
L*** ** ** *** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrH***’s concerns. PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrH*** to discuss his concerns regarding payoff of the loan on July 26, 2016. A detailed letter of explanation will be sent to MrH*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

Please be advised, a response was mailed to the customer on August 26, PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrS***’s concerns to our attention and allowing us the opportunity to respond

Revdex.com:
PennyMac did finally send a refund check back to us after several phone calls and emailsWhile we are not happy how the file was handled and having to start over elsewhere we are satisfied with the fact we did get our refundWe are considering this matter closed.
Regards,
*** B***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrK***’s concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrM***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrM*** to discuss concerns regarding the application of his payments on February and 18, 2016. A detailed letter of explanation will be sent to MrM*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrL***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of
the Revdex.com notification, a PennyMac Representative contacted MrL*** to discuss his concerns regarding the insurance claim funds on November 19, 2015. A detailed letter of explanation will be sent to MrL*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsF*’s concerns

Complaint:
I am rejecting this response because:will wait final response
Regards,
*** K***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrS*** to discuss his concerns regarding the status of his refinance on August 30, A detailed letter of explanation will be sent to MrS*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr.I*** concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrO***z's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrJulio O***z to discuss his concerns regarding the refinance. A detailed letter of explanation will be sent to MrO***z under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: they will not show me the legal reason for not paying my taxesAnd also they have increased my monthly mortgage payments per month by $I have been researching the internet about penny mac and over complaints from other penny mac customer with the same problemsThis company needs to be really dealt withPlease we need to stop them from hurting people.I have not missed a paymentAlways pay ahead of the due date
Regards,
*** W***

Complaint:
I am rejecting this response because:No one has tried to contact me orresolve the issue
Regards,
N*** ***

Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:I regret having to get this in-depth about this issueI am not just complainingI really need helpI purchased my home in at the price of $219,I currently owe $129,PMI should have been cancelled around $170,I am a 100% Disabled VeteranI get funds on the 1st of each monthOn the next to last day of the month I mail all monthly paymentsPennyMac has processed my payment as early as the 5th of the month, never later than the 10thSince I refuse to pay electronically PennyMac is processing my payment later and laterAs of today my payment has not been processedThereby causing me to be late, negatively affecting my creditAlong with the issues I am already experiencing with PennyMac, it appears I have to start sending payments in certified formI make timely paymentsI have no idea why I am not treated as a good paying customerAny help in this matter will be greatly appreciated
Regards,
*** L***