3 Keys LLC

Complaint:
I am rejecting this response because: the company still could not figure out how to resolve the issue
Regards,
H*** ***

Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.”

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr.S***'s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrP***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrP***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrB***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is
currently being researched and will be resolved

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsWitty's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MsWitty to discuss her concerns regarding the property taxes and payment increase on September 29, A detailed letter of explanation will be sent to MsWitty under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
12875128, and find that this resolution is satisfactory to me.I appreciate all efforts from all parties involved in having this resolved so I may be able to repair my home within an acceptable time frame.Regards,
*** R***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process *** transactions in a timely and accurate mannerThank you for forwarding MrH***’s concerns to our attention and ***owing us the opportunity to respondUpon receipt of the Revdex.com notification, our
office is in the process of completing a thorough review of MrH***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to the research of his concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: they did not call in regards to the complaint submitted to Revdex.com. They called in regards to a complaint I made about them on social media since I could not get anything accomplished by calling their loss division center day after day for weeks on end. I still do not feel the issue has been resolved. Their customer service is terrible and needs major improvement. It took me getting extremely ugly and taking things to social media before they did anything. I tried being nice for several weeks. I tried to handle things privately with them through their call center and nothing was done. I kept getting lied to, I kept getting the run-around. Their employees are poorly trained and none of them were on the same page when it came to my case, causing weeks of delays.
Regards,
*** M***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsR***’ concerns to our attention and allowing us the opportunity to respond

Complaint:
I am rejecting this response because: only one option was providedCompany never discussed if they had made a mistake with my accountWhen they said they would
investigate what had happened, I was never given the results of that investigation which leads me to believe this was a company errorThe option offered was not satisfactoryIn addition, after complaint was made, company went ahead and did exactly what I had complained about before by contacting the wrong person
Regards,
V*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrW***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrW***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

They have been looking into these matters for almost years and more recently a month and still no
correspondenceThe complaint should remain open until documentation is received to verify the matters has been issuedI can attach letters from them over a year ago admitting to mistakes however yet to provide am resolution or reconcile my account
Complaint:
I am rejecting this response because:
Regards,
*** D***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to the concerns raised by MrI*** PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact MrI*** to discusshis concernsA detailed letter of explanation will be sent toMrI***under separate cover within business days upon receipt of the initial request within the Revdex.com Portal. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrR***’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrR***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11951206, and find that this resolution is satisfactory to me
I received a call from D*** at Penny Mac today, I explained my complaint again and was told the matter would be reviewed with a supervisorI await their decision, so far I have not seen any activity or internal messages on my loan account page
Regards,
C*** ***

Complaint:
I am rejecting this response because: I was contacted by a K*** *** on Friday Nov18th and she was goIng to contact me today Nov 21st regarding this! I feel a written response is not acceptable to get back to me regarding this since my payment for Dec is almost due! This issue hopefully will be addressed today but until it is I am following through my complaint! I am at work and should be allowed more than minutes to respond! This nowfor me has taken me away from my Job over hrs plus my husbands job for almost hours when we have sent all the documents proving it was posted and deposited in PennyMac account my bank is willing to fight this all the way as well! Thank you
Regards,
*** R***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC the opportunity to review and respond to MsW***'s concerns.Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsW*** to discuss her concerns regarding the Lien Release on February 10, A second response to her concerns will be sent to MsW*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate mannerThank you for forwarding Ms
E***’s concerns to our attention and allowing us the opportunity to
respond.Upon receipt of the
Revdex.com
notification, our office is in the process of completing a thorough review of Ms
E***’s loan to ensure that her concerns are addressed. On October 16, 2015, a PennyMac
representative called MsE*** to discuss her concernsPennyMac will send
a written response in regards to researching her concerns once the issue has been
researched and resolved.PennyMac values and protects its
customers’ confidential informationDue to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrJ***’ concerns