3 Keys LLC

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrE***'s concerns

Complaint:
I am rejecting this response because: I
spoke with PennyMac personnel handling this complaint, D*** *** at
(805) 330-4946, who confirmed that an investigation of this complaint is
still underway; even though, Dana knows that I spoke with PennyMac
personnel, S*** ***, who investigated already and determined that
the credit report inaccurately reflects the true payment history It
appears that Dana will not assist with updating the credit report
just as Sarah did not
Regards,
*** H***
Regards,
Tam H***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsS***’s concerns

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsWitty to discuss her concerns regarding the property taxes and escrow account on October 7, 2016. A detailed letter of explanation will be sent to MsWitty under separate cover within to business daysPennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrSmith’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrSmith’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

Complaint:
I am rejecting this response because: You don't need to post personal information if you were to say that you would just make the paymentIt would also be great if the company actually contacted me to say they would be making the payment, which they have notThey need to make the payment that was due and is now overdueThat is their job - to use the money from my escrow to pay for taxes and insuranceThat's not personal information, that's a description of their duties they are supposed to be carrying out.
Regards,
M*** ***

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr T*** to discuss his/ concerns regarding his
insurance claim on July 22, 2016. A detailed letter of explanation will be sent to MrT*** under separate cover within business days

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsP***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsP***’s loan to ensure that her concerns are addressed. PennyMac is in the process of conducting a full review of MsP***’s concern, and will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borr***s’ personal information

Complaint:
I am rejecting this response because: I spoke to someone last WednesdayThe status of my account has not changedHe said he would review my account and call me back on FridayIt is now Tuesday and I have not heard anythingIt should not take over a month to review an issue so minusculeThis is ridiculous
Regards,
K*** ***

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Melissa and T*** *** discuss his concerns on May 11, 2018, but was not able to reach them. A detailed letter of explanation will be sent to Melissa and T*** *** under separate cover within business days.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsH***’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsH***’s loan to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Tell us why here Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to N*** *** concerns. PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsJackson to discuss her concerns regarding a repayment plan and reinstatement figures on November 4, 2016. A detailed letter of explanation will be sent to MrsJackson under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: nothing has been done to resolve the issue
Regards,
M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12294444, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because: Penny Mac can't even the get the name(s) on the account right. There is NO "Ms K***", it is Mr K*** or Mr H***. Also, we have not been contacted by an associate from Penny Mac in regards to the status of our escrow refund check. This matter is not closed
Regards,
*** H***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID 12562451, and find that this resolution is satisfactory to me
I do not see the business responseby accepting it does not mean that is has been resolvedI need to see what they have said
Regards,
*** R***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12984551, and find that this resolution is satisfactory to me
Regards,
*** A***

Complaint:
I am rejecting this response because:The Company states in their response that they reached out to me following this complaintThis statement is falseNo one called me from Penny MacJust like they have falsely stated this before, so that they may charge overage fees. This company is engaged in deceiving practicesTheir mission is to never accept accountability for wrongdoing and to always accuse their customers
Regards,
S*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsD* ** *** *** concerns

PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms*** to discuss her concerns regarding her payments on July 20, A detailed letter of explanation will be sent to Ms*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to the privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information