3 Keys LLC

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms*** concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms*** to discuss her concerns regarding her January loan payment on February 10, 2016. A detailed letter of explanation will be sent to Ms*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint:
I am rejecting this response because:Penny Mac is not accepting responsibility in taking months to add me to wife's account so I could handle the estates businessMy complaint still stands as stated in the original complaintAnd has not been resolved
Regards,
M*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and we will respond to MrJ*** *** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsS***’s concerns to our attention and allowing us the opportunity to respond

Complaint:
I am rejecting this response because: It is an acknowledgement of the complaint, but offers no resolution. It doesn't read like it was intended to be a resolution.
Regards,
*** T***

Thank you for allowing PennyMac to Address MsS*** concerns A written response was sent to MsS***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsJ***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the
Revdex.com notification, a PennyMac Representative contacted MsJ*** to discuss her concerns regarding the insurance claim on October 26, A detailed letter of explanation will be sent to MsJ*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrN***’s concerns

The response was mailed on December 1, If for any reason you did not get it, please let us know and we would be happy to mail it out againThanks!

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrH***’s concerns

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative will contact MsD* ** *** *** to discuss her concerns. A detailed letter of explanation will be sent to MsD* ** *** *** under separate cover within business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrH***’s concerns

Complaint:
I am rejecting this response because the PennyMac's response is thanking the Revdex.com for forwarding my complaint, it has nothing to do with resolving my issue
Regards,
*** M***

Complaint:
I am rejecting this response because:NO Representative from Pennymac's Loss Draft Department reached out to me to discuss anything! This is a statementI am still waiting to receive the Waiver of Lean form that I was told I would receive by Friday, 9-09-16.This matter IS NOT resolved!!
Regards,
K*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsR***’s concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrC***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrC*** to discuss his concerns regarding the application of his payments on September 29, 2015. A detailed letter of explanation will be sent to MrC*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Complaint:
I am rejecting this response because: the only way I was able to get help with my issue was contacting Revdex.com and FTC now my online account does workHowever, during my call I requested my transcript and notes that are on my accountI cannot say I am satisfied until I receive that, since the only way to get what I want is to complainI do not feel comfortable closing this complaint until I receive all requested materialsOnce I receive the requested materials I will be okay closing this complaint, I do not want to call Penny Mac again their customer service representative hung up on me.
Regards,
D*** A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10976428, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrM***'s concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11392573, and find that this resolution is satisfactory to me
PennyMac did in fact contact us this afternoon to let us know that the late fees incurred were in fact deposited back into our escrow accountWe are pleased to report that this is in fact the case and we feel that this matter is now closed
Regards,
M*** ***