3 Keys LLC

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrW***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is currently in the process of conducting a complete and thorough review of Mr. W***’s loan to ensure that his concerns are addressedOn August 17th and August 24, a PennyMac representative called the telephones numbers for MrW***’s, with no answer on the telephone linePennyMac will review MrW***’s concerns and send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrA***’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrA***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

In addition to sending a detailed, written response to MsM*** on September 29, 2015, a PennyMac representative spoke with MsM*** on October 7, 2015, and confirmed that her concerns have been addressed MsM*** has been provided with the direct contact information for the representative assigned to her complaint

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrH***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a trimely manner.? Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding his request for Loss Mitigation assistance on November 19, 2015.? A detalied letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information

Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of Mr***’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved

“Please be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information.” Tell us why here

Complaint:
I am rejecting this response because:I would rather this be handled through the site? I would not like anything mailed to Orchard Ridge Blvd Baltimore, Md because I will no longer reside at that address and I don’t want information getting lost.? ?
Regards,
***? H***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrHedgecock’s ? concerns to our attention and? allowing us the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150310, and find that this resolution is satisfactory to me
Regards,
*** K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12840478, and find that this resolution is satisfactory to me
Regards,
M*** And T*** ***

Complaint: 12837954I am rejecting this response because:Its not a reject as much they are requesting research time before
updating my complaintI still am showing past due and no response since the original inquire on May 4th six days agoPlease continue to pursue the original request for resolution, guarantee no late fees and selling of our mortgage at no cost to us to Chase or another lender of that level.?
Regards,J*** ***

Complaint:
I am rejecting this response because: Pennymac is not trying to resolve this issueThey have only called onceI have not received any other contact from this companyThus they have again failed to provide timely and professional customer support.?
Regards,
J*** ***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsR***’s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsM***’s concerns to our attention and? allowing us the opportunity to respond

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsSmith’s ? concerns

*** N***Complaint: I am rejecting this response because: PennyMac is refusing to remove the reoccurring PMI charge from my house loan.? The house was purchased for $231,500, as of 2/17/we owe $178,or 77.27% of the initial purchase price? ? PennyMac still continue to not remove the PMI and charge $per month.? ? ? - Also, why is the BPO/appraisal being requested by PennyMac? The contract says, if request, it's only been years, why is this being requested? Your reps have stated "its required per the contract" numerous times and provided the contract, but the contract says, "if requested"Have you even read the contract? ? - Why does the PennyMac Website list my house as being valued at $270K and I owe ~$179K, or ~66% according to the PennyMac website.? Why is PennyMac not removing the PMI? (see previous submittal for documentation) ? - Why can't the company that did the initial assessment of the house value do the assessment now? Why was it good enough for the purchase if not valid now? What company's are approved in the Fort Worth, TX area that I can select from that are PennyMac approved for an appraisal? ? - Why did your repS***, at ###-###-#### on 2/14/stated that the PennyMac will not remove PMI until 78% the initial purchase AND the loan has been held by PennyMac for two yearsAs I am now below 78% of the initial loan purchase price, will the PMI auto remove when I have had the loan with PennyMac for two years?

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsG***’s concerns to our attention and? allowing us the opportunity to respond? Upon receipt of the
Revdex.com notification, our office is in the? process of completing a thorough review of MsG***’s loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved

Complaint:
I am rejecting this response because he lured me into sending him $1,Via Western Union being processing fee for a Mortgage Loan that I never received.He is refusing to send back my fee since I did not get the Loan.I want him to give me back my moneyI have sent copies of my Contract and WU transfer number to your officePlease help us stop this man from scamming people
Regards,
*** A***

PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the? Revdex.com? notification, a PennyMac? Representative? contacted? MMrC***? ? to discuss? his? concerns
regarding? the status of his loan mosification? on January 13, 2016.? ? A detailed letter of explanation will be sent to? Mr.C***? under separate cover within business days?

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrH***'s concerns.PennyMac strives to provide superior customer service and respond to all inquires in a timely manner.? Upon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the refinance on June 27, A detailed letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information