A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns
in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The membership was accepted when you placed an internet order in I will contact the VIP program and have them cancel your membership and issue a refund

The only order we have for this customer is under *** *** and it was for item *** ** * which is on backorder at this time and will ship when it becomes availableWe are doing inventory and will resume shipping some time this week

The item you returned with the return label will be credited back to you and as soon as the correct item is available we will ship and bill you at that time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The receipts should have been mailed to VIPI will contact them and have them reach out to you via telephone at the number you gave to go over all the details

The credit was issued on 09/21/for bank reference number ***

The return was processed on 5/22/and the credit was processed back to the *** *** used for the purchase

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Please mail the check to my new addressWhich is *** *** *** Houston, Texas
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have given your information to our marketing department to have the catalogs stoppedYou might receive one more mailing because our catalogs are preprinted in advance

I have cancelled the item for you and I do apologize that the warehouse was unable to fill your entire order for you

The gift card was redeemed on your order *** The order totaled but only was charged to your credit card

The item is still on backorder so we have cancelled the order to refund your moneyA check in the amount of check # *** will be in the mail to you immediately

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The courtesy of a reply is never wasted. When a company ASSUMES their customer knows and understand their company policies without having the courtesy to respond to simple requests they create more problems. Customer Service is not a dead art and remains a very, extremely, important part of doing businessI have received my refund, but it goes nowherenear undoing the damage createdI will not ever purchase anything from this company again, nor will I recommend them to anyone else I knowI also want my personal information removed from ALL of their mailing lists, immediatelyMymailbox has been stuffed with their catalogs every day latelyMy address has been registered on the “do not mail” list for years now and I expect them to honor that list
Regards,
*** ***

The charge that the customer sees is not for shippingOn 01/28/the customer placed an internet order and signed up for our VIP program which includes 10% cash back and free shipping on the order they placed when they sign up for a free day trial to the VIP programAs a VIP member they
receive 10% cash back on every order they place with us and also get 5% cash back when they shop at many of their favorite stores like ***, *** ***, ***, *** etcplus get rebates anytime you pay for shippingIt states that the benefits are free for days at no costIf for any reason you decide the VIP program is not for you, just call the toll free number *** during your trial period and you won't be chargedOtherwise do nothing and after the day trial period your access to the VIP program will automatically continue for just a month charged to the same account you used for your purchase today until you call to cancel.To enroll online for this program you must enter your email address and click the "Start Saving " button on the order confirmation screen which states they agree to the Offer Details.I will cancel your membership and ask that they refund your membership fees

Initial Business Response /* (1000, 5, 2015/07/22) */
I spoke with *** yesterday (7/22/2015) after he called the company care line numberHe signed a lease and was supposed to be moving into *** *** this upcoming Saturday (July 25)This past weekend, his father had a stroke and *** is now
moving in with his parents to care for themHe spoke with both *** and *** at the property regarding his optionsHe was in the office speaking today and *** explained that he could choose the "Failure to Occupy" which would mean he is responsible for rent, insurance and utilities until the apartment is re-rentedThey also explained the day Guarantee and explained that should the apartment not lease, then he would be released based on this agreement but that he would be responsible for all rent, utilities and insurance for a total of days from the lease start date (this is an addendum in the lease agreement that is reviewed and signed)They completed forms with *** agreeing to the terms of the Failure to Occupy and even supplied him with a breakdown of what money would be due when and what would happen in the event the apartment leasesAccording to the leasing staff, *** left the office understanding everything
After reviewing this with the property staff, *** called the Customer Care LineHe was not calling confused about his options, he was merely hoping that we would waive all fees for him considering his situationI explained to *** that we are in a legal lease contract and that these are the options put in place for circumstances such as thisI explained that I must remain consistent and would not be able to offer him any other option or waive any fees for himHe understood and thanked me for my time
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You have a given amoun of time with some contracts to back outBuyers remorseIn this case it was a health issueI wish I would have waitedI called as soon as I couldI feel it would be good customer service to just put it out like they would normally have to do if someone moved outI never moved in and still have not taken possession
Final Business Response /* (4000, 9, 2015/07/24) */
We have a signed document from Mr*** accepting the terms of the Failure to occupyThe on-site management also provided Mr*** a document that clarified what money would be due on the apartment and on what dates during this time period
In regards to the lease, both the lease holding resident and the management company are signing into a legal agreement and accepting the terms of that leaseIn the lease agreement, it explains the terms and different options that are available if the resident should not be able to fulfill the lease and need to terminate the agreement for whatever reason (family emergency, health, unsatisfied, etc)Those are the terms that we hold all residents to no matter the situation and cannot make exceptions for any one person; we remain fair and consistent by following directly from the lease agreement that both parties agree to
Final Consumer Response /* (2000, 11, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The apartment rented case overHave new compliant

As stated we reviewed the recordings and the operators told the customer that the order was in the warehouse and would be shipped outWe do not have any control over the exact time frame the warehouse shipsIt is to be received to days from the ship date unless an express service is purchasedAs we stated we refunded the customer her postage for her inconvenience of not getting an email confirmation

The package was shipped tracking number *** *** ** to your postal serviceIt shows the package was delivered on 2/14/at 12:by your postal carrierIf you have not received the package please call the postal service stating this so we may trace and we can file a claimOnce
this is done we will refund or reship whatever you wish