A & D Wood Products, Inc.

As stated the only items purchased by *** were in November of and exchanged for different sizes in December of These dresses do not total the you statedWhat are the dresses you returned and what sizes are they needed in?

All of your information has been give to our marketing department for removal of our catalogs and distribution to any other catalogs

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
] First of all, your response states that, as per my request, you cancelled my order on the May 7th. You failed to include the fact that your representative (female, the first of five I talked to) came back on the phone after placing me on hold and told me that there was no need for a refund check, because the order had been successfully cancelled and the check would not be processed. This fact matters, since that was not factually the case (a lie) and was the direct cause of the $50.00 in bank fees (and yes, I have documentation) I have been assessed from other checks that would have cleared had my check to Whatever Works not been processed in the first place, which is exactly what the first representative assured me of. Second, your response states that the order was cancelled on May 7th (a Monday), and that you contacted the accounting department on May 10th (a Thursday) to ensure the check had not come back. So, either when the first representative stated the check had not been processed, it was a lie, like I claim, or for some reason it takes your company three to four business days for customer service to contact the accounting department? Is your accounting department located overseas? I do not care that a refund check is "in the mail." That is not the point. The point is that I took the steps to resolve the issue in the first place, was assured that it was not a problem, and yet, here we are, with me being assessed $50.00 in fees from my bank, not to mention the 3-4 hours, five phone calls, several emails and most importantly, the wholly inadequate, dishonest and unaccountable customer/corporate service exhibited by this company. My request has already been stated. I want it resolved. I will continue to use social media and any other means available to advance my issue and the treatment I have received from this company, using only the facts of the case, which, by the way, are not illegal. Not when they are factually correct.
Regards,
[redacted]

We will refund you the overnight shipping charges of 24.95. Sorry for any inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would ask that Nature's Jewelry check and make sure that when clicking on an email offering free shipping, that the shipping costs are indeed removed from the order.  That did not happen on my original order, and customer service would not remove the shipping charge.  I would hate to think that other customers are being taken advantage of in this manner.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business in reference to complaint #[redacted]. While I accept their assurance I would like to know when the business can ensure these mailings will cease.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Of course I assume you record your incoming calls. That is why if you review my first call, you will hear the representative telling me that there is no need for a "refund check" because she was able to successfully cancel the order. Upon hearing this information, I was able to then proceed to use the $93.45 to pay other bills that I had. It is true that your company cannot control what my financial institution does with my check. You are, however, responsible for the verbal communication/information that your representatives give in phone conversations. That is the whole point. If the first representative would have told me that my check had indeed been cashed, I would not have assumed that there was $93.45 still in my account to use to pay other bills. You are not directly addressing the main point of this complaint. It is May 19th and I still do not have the  refund check for $93.45, but because of the incorrect/false information I was given from my first call to your company, I do have at least two $25.00 overdraft fees. Besides the main issue, I find the inconsistent, false and unresponsive attitude of the company, as well as the unwillingness of the entire corporation to admit that sometimes they make mistakes to be yet another indicator of the death of good customer service in this country. The condescending and unaccountable attitude of a company that otherwise has many  good products to offer is frankly appalling. I reject any assertion that this company is "in the right" and do not consider the issue resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response...

that my complaint will be closed as resolved. It took this company 8 weeks after they had received my return to give me my refund.  This was only done after I had to contact [redacted] and prove that they had received the product and someone there had even signed for it. It took me this whole time to do that because of some mistake on there end and they would not help me.  The only thing they could do is tell me that they had no record of receiving it and they would not refund my money until they got it. After months of investigating and threatening to turn them into the Revdex.com, they finally refunded my money. There was no apology or admittance that they had done anything wrong. I want other consumers to be warned of this terrible company. No one should do business with them.
Regards,
[redacted]

The credit was processed to your order on 112/23/15 for the price of the items 135.37. I have processed the return postage today for $11.05.

The customer placed an internet order. The offer she accepted is not in the catalog it is offered after the order is placed over the internet and explains the program as well as after the first 30 day free trial it states a charge of 14.95 a month is charged to the credit card used to place their...

order. It states they can cancel at any time within the first 30 days and will not incurr any charges or keep the program and a fee of 14.95 a month is charged until they call to cancel. To accept this offer the customer must enter their email address where it states by entering your email address below as your electronic signature and by clicking start saving after your free 30 day trial you authorize VIP to charge the monthly membership fee of 14.95 as described in the Offer Detailson the rigfht to the same account you provided  for your [redacted] purchase.The customer received credit on 02/19/16.

I have forwarded your name and address to our Director of Marketing to remove you from all our mailings in the future. Sorry for any inconvenience.

I have forwarded you name and address to our marketing department to discontinue any further catalog mailings.

The customer signed up via the internet when she placed her order. It does state that it would be her electronic signature for the VIP program. This had nothing to do with email promotions.I do see that the customer has received credits back to the credit card that was used when she accepted the...

offer. If any further problems occur please call the Catalog Favorites VIP toll free number at 1-[redacted]

This order was shipped on 12/15/16 and will be delivered by end of day on Wednesday December 21st.

I do apologize the area in Texas that you live in is the Central Time Zone. We will refund your 4.95 for the delivery on the 5th business day.

We have gotten a response that you have had your email address unsubscribed and emails will cease.

We started our annual inventory on the 26th of March and did not resume operations until the 7th of March. All are returns are taking longer than usual due to the this process, therefore I have processed your return to you and a refund has been credited back to the credit card used for this...

purchase.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #...

[redacted].  
Comment: I asked that any catalogues already printed with my name on will be discarded before mailing them.
Regards,
[redacted]