A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business...

and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. They did not say where they are shipping the other order that has been in the warehouse since August.  If they can't ship it to the correct address of where the second order was sent then they might as well cancel as it will get sent back to them since she doesn't live there anymore and no one will get the package. I have asked several times for the address to be changed since the order had not shipped.  That is why I went ahead and placed the second order so I hoped she would at least get the throw. Please let me know what is going to be done so I know what I am being charged for.  Thank you.
Regards,  
[redacted]

All of the information is sent in a welcome email (with the email address used on the order) within 24 hours which includes your Username and Password as well as the 1-855 number.

The order was placed via the internet on 12/17/15 two day [redacted] Delivery and delivered on 12/19/15 [redacted] tracking number [redacted] at 1:59 to [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Inadequate response from Potpourri Group.Why is the customer charged in the first place for an item that is not in stock? Most modern, reputable mail order companies have up-to-date information on inventory. This is 2016 not 1975.Why is the customer not notified if their ordered item is out of stock when NorthStyle/Potpourri has the customer's e-mail address? This seems to be a common theme in the many complaints filed against this company.Why an anonymous response from the company with no name or contact info from the responder to the complaint? Why no response from Customer Service? ( I e-mailed [redacted] on 2/14/16 about the issue)Seems like things are pretty dysfunctional at Potpourri Group and nobody wants to be accountable.I do not want to close this complaint until I receive an adequate response from the company.
Regards,
[redacted]

The customer placed an order via the internet and signed up for the VIP membership. To sign up for the membership you must check off the accept terms and conditions and enter their email address in the space required.The customer also receives a confirmation email to the program. I will contact the...

membership program and cancel for the customer and ask that they receive a full refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. This is a complete lie.  I asked for a full refund but instead, they partially filled my order.  I did not order 3 new items.  I returned 2 items for an exchange and ordered 1 new item with a check for $48.94.  They did not deposit the check but instead unlawfully and without my authorization used my debit card information they had on file for me and took $110.91 out of my bank account for no apparent reason.  After and only after I filed a complaint with the Revdex.com did they credit $89.94 back into my bank account.  Then they unlawfully and without my authorization took another $50.96 out of my bank account for the 1 new item I ordered.  This is theft and should be punished as such.  The Potpourri Group needs to lose it's Revdex.com accreditation.  I will never do business with any of the 15 companies affiliated with The Potpourri Group including The Pyramid Collection again.  They think consumers are stupid and don't monitor their bank accounts for suspicious activity.  Well, guess what, this consumer does.
Regards,
[redacted]

I will have a refund check in the amount of 59.50 sent out immediately. I do apologize and find out why the system did not generate this check when the items were canceled.

An internet order was placed on 11/07/17 by the customer. She accepted the VIP membership by entering all the information asked to join the VIP and checking off the box that she agreed to the terms and conditions of the program. I will contact VIP and cancel her membership and request a refund of...

the two monthly charges after her free 30 day trial.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to...

accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our returns at the busy time of year can take 4-6 weeks as stated on the back of the invoice but rarely take that long. Your return was processed today on the 12th of January. One credit was for 139.00 and the other credit was a total of 624.63.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues...

and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received a credit from Young Explorers to cover my mailing expenses for returning the Playset.  I waited to respond to your inquiry because I received two contradictory e-mails as to when they would replace the item, one telling me it would be sent right away and the other indicating it would take several weeks.  I did receive the Playset last week, however, when I attempted to assemble it, I discovered that one of the interlocking tabs located on the same part of the Playset that originally had the missing ramp was also missing and another one broken, making it inoperable.  Rather than go through the hassle of returning it again, I'm going to try to glue it together.  There are multiple complaints similar to mine against this company on-line and I'm sorry that I didn't take the time to check it out before ordering from them.   I won't make that mistake again.  I want to thank the Revdex.com for helping me.  I'm sure I would still be waiting for them to refund my postage and send a duplicate Playset if you hadn't interceded for me. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business...

response that my complaint will be closed as resolved. 
Regards,
[redacted]

It states on the internet expedited orders after 2pm EST will be shipped the following day. Delivery time excludes weekends and holidays. It is under shipping information  expedited delivery information on the web. The customer placed the order on Thursday October 5th at 2:29 EST and...

shipped on Friday October 6th 2nd day service.

The customer's refund was processed on 5/28/15 for all of the items returned. If the customer signed up for the VIP program she would have gotten a membership packet in the mail with the instructions on how to claim her return postage and her 10% cash back and free shipping. If she has any further questions on the program and how it works the toll free number is ###-###-####.

I have cancelled the back order and given you a refund for the returned items...

[redacted] I do apologize for receiving the items. I will email you two prepaid fed ex labels for the packages. You just need to drop them off at any fed ex facility and when received a full refund will be processed.

We have no order from this customer. What we request is a copy of the front and back of the money so we can see if our company has ever cashed this check. To date we still have not received an order from this customer. If [redacted] is requesting a fee for a copy of the cashed money...

order we would gladly reimburse you for that fee.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...

concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards, my account shows no record of this according to this email attc. jpg
[redacted]

Revdex.com:My complaint did not have anything to do with prior order on 12/22...even though they guaranteed that my order would arrive by Christmas day if I paid for two day expedited shipping. It arrived three days after Christmas and as a result, I did not have presents for some family members. My complaint was on 12/31 cancelled order.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]

The order was placed at 3:47pm EST rush service. The package left the next day 3/23/17 and as stated on the internet for rush service for Mountain Timer Zone the package should be delivered in 4-6 business days. The package is out for delivery today which is the 5th business day.