A & D Wood Products, Inc.

The operator did cancel the rest of your order. The only item you were charged for was the stacking table and postage for a total of 176.50. All other transactions were just authorizations because we do not charge until items are shipped.

Revdex.com:The Dresses are the Emerald Velvet Dress and the Black Lace Tea Dress. Both Dresses are needed in a Size Large.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Inadequate response from Potpourri Group.Why is the customer charged in the first place for an item that is not in stock? Most modern, reputable mail order companies have up-to-date information on inventory. This is 2016 not 1975.Why is the customer not notified if their ordered item is out of stock when NorthStyle/Potpourri has the customer's e-mail address? This seems to be a common theme in the many complaints filed against this company.Why an anonymous response from the company with no name or contact info from the responder to the complaint? Why no response from Customer Service? ( I e-mailed [redacted] on 2/14/16 about the issue)Seems like things are pretty dysfunctional at Potpourri Group and nobody wants to be accountable.I do not want to close this complaint until I receive an adequate response from the company.
Regards,
[redacted]

The order was placed via the internet on 12/17/15 two day [redacted] Delivery and delivered on 12/19/15 [redacted] tracking number [redacted] at 1:59 to [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. This is a complete lie.  I asked for a full refund but instead, they partially filled my order.  I did not order 3 new items.  I returned 2 items for an exchange and ordered 1 new item with a check for $48.94.  They did not deposit the check but instead unlawfully and without my authorization used my debit card information they had on file for me and took $110.91 out of my bank account for no apparent reason.  After and only after I filed a complaint with the Revdex.com did they credit $89.94 back into my bank account.  Then they unlawfully and without my authorization took another $50.96 out of my bank account for the 1 new item I ordered.  This is theft and should be punished as such.  The Potpourri Group needs to lose it's Revdex.com accreditation.  I will never do business with any of the 15 companies affiliated with The Potpourri Group including The Pyramid Collection again.  They think consumers are stupid and don't monitor their bank accounts for suspicious activity.  Well, guess what, this consumer does.
Regards,
[redacted]

The customer placed an order via the internet and signed up for the VIP membership. To sign up for the membership you must check off the accept terms and conditions and enter their email address in the space required.The customer also receives a confirmation email to the program. I will contact the...

membership program and cancel for the customer and ask that they receive a full refund.

Our returns at the busy time of year can take 4-6 weeks as stated on the back of the invoice but rarely take that long. Your return was processed today on the 12th of January. One credit was for 139.00 and the other credit was a total of 624.63.

The customer's refund was processed on 5/28/15 for all of the items returned. If the customer signed up for the VIP program she would have gotten a membership packet in the mail with the instructions on how to claim her return postage and her 10% cash back and free shipping. If she has any further questions on the program and how it works the toll free number is ###-###-####.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business...

response that my complaint will be closed as resolved. 
Regards,
[redacted]

An internet order was placed on 11/07/17 by the customer. She accepted the VIP membership by entering all the information asked to join the VIP and checking off the box that she agreed to the terms and conditions of the program. I will contact VIP and cancel her membership and request a refund of...

the two monthly charges after her free 30 day trial.

[redacted] I do apologize for receiving the items. I will email you two prepaid fed ex labels for the packages. You just need to drop them off at any fed ex facility and when received a full refund will be processed.

I have cancelled the back order and given you a refund for the returned items...

I will have a refund check in the amount of 59.50 sent out immediately. I do apologize and find out why the system did not generate this check when the items were canceled.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues...

and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received a credit from Young Explorers to cover my mailing expenses for returning the Playset.  I waited to respond to your inquiry because I received two contradictory e-mails as to when they would replace the item, one telling me it would be sent right away and the other indicating it would take several weeks.  I did receive the Playset last week, however, when I attempted to assemble it, I discovered that one of the interlocking tabs located on the same part of the Playset that originally had the missing ramp was also missing and another one broken, making it inoperable.  Rather than go through the hassle of returning it again, I'm going to try to glue it together.  There are multiple complaints similar to mine against this company on-line and I'm sorry that I didn't take the time to check it out before ordering from them.   I won't make that mistake again.  I want to thank the Revdex.com for helping me.  I'm sure I would still be waiting for them to refund my postage and send a duplicate Playset if you hadn't interceded for me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to...

accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

It states on the internet expedited orders after 2pm EST will be shipped the following day. Delivery time excludes weekends and holidays. It is under shipping information  expedited delivery information on the web. The customer placed the order on Thursday October 5th at 2:29 EST and...

shipped on Friday October 6th 2nd day service.

The customer's credit card was issued a refund on 7/3/17 for the bed.

The amount of the item 44.95 was hanging under your account because of the exchange not being processed. I have applied that to your [redacted] card and then I went into your original order and gave you the credit of 8.99 postage back to your account. You will see the two credits posted to your...

account.Sorry for any inconvenience.

Revdex.com:My complaint did not have anything to do with prior order on 12/22...even though they guaranteed that my order would arrive by Christmas day if I paid for two day expedited shipping. It arrived three days after Christmas and as a result, I did not have presents for some family members. My complaint was on 12/31 cancelled order.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Hi there,I...

received the [redacted] return label to return the product that I did not order.  However, I have still been charged for and not refunded for the product I ordered, nor have I received the product that I ordered.  How do I resolve this issue?Thanks,[redacted]
Regards,
[redacted]