A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is for order [redacted] for false advertising. I only ordered this because it's state directly on the website that it can be "redeemed anytime by phone, mail, or on the Internet." Well I tried internet and that's not true at all! I have social anxiety and always try to avoid phone calls if possible because they stress me out. I never would have place the order for the gift card if I have know this. Plus it's not even a real gift card, it's just a sheet of paper. I'm incredibly disappointed about this and feel like this false information should not be advertised on the website. I want refunded for the gift card for all my trouble and issues and the false advertising.  I want refunded for the gift card for all my trouble and issues and the false advertising.
Regards,
[redacted]

I have cancelled that order and replaced it with a new order and sent it out express. The new order number is [redacted].

These items are sold in the [redacted] and are done legally. The corporate address for any comments is [redacted] Ma [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank You for the response. They did refund my money.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Never received any such email welcoming me to any VIP program. Only the order confirmation for the product and a shipping notice. I still feel this is a slight of hand (so to speak) manuever by Back in the Saddle and will not ever order from this company again. However, once I finally called the 800# their so called "customer service" supplied in an email and INSISTED I call, they did cancel the charge to my card. 
Regards,
[redacted]

I show a credit for 14.95 was done today 07.26.17.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business  in reference to complaint #[redacted]. Finally on June 11, the credit for the amount of the products I returned has appeared on my...

credit card online account.  I am happy to have finally received this credit nearly a month after the product got in to the hands of the company on May 14. This is not good business practice.  I hope you will take this in to consideration for others who may want to purchase online with this company.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The original order was Nb496 bk 24.95, NB490 bk3x 52.46 NB 495 Bro 3x 104.25 = 181.66 plus 17.99 shipping = 199.65The two items returned NB490bk3x 52.46 NB495 BRO 3x 104.25 =156.71 credit done.Two items were reshipped NB4902x and NB4952x = 156.71..the operator put the order on 3 installments so the customer was only charged 52.24 on 11/23/15..When the customer returnedthe item for 104.25 no credit was due because the customer was only charged 1 installment of 54.24 and she still had an item worth 52.46 so no credit was due for the returned 104.25 item.

The customer accepted the VIP membership on line when she placed an order. All of the terms and conditions at that time were emailed to her as well as the toll free number for the cancellation of the program if she wished to cancel after the 30 day free trial.  The number to call is...

1-[redacted]. They will be happy to assist you regarding your membership cancellation and fees.

I have sent the replacement dresses to your address.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My issues have not been resolved - have only received a portion for the items returned and received by Northstyle. They have yet to reply to any e-mails to cust service, they continue to send merchandise that was cancelled due to back order status, no rebate from the VIP program received.Lesson learned - DO NOT shop any brand under the Potpourri Group Inc. (PGI) umbrella. This is not a 'Better Business'
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I still have not received the refund check as promised by the beginning of this week. I received a email from them last Monday that the refund is in process and I was to receive another email stating it was shipped. They did this back in February and never mailed the check.  So I am once again not receiving the refund they promised by the beginning of this week,since I haven't received a shipping email.
Regards,
[redacted]

I do apologize but we had already processed the replacement before getting the second email. The item did go out to you and was received on the morning of the 19th. If you no longer want the items you may return them for a full refund including return postage. Sorry for any inconvenience.

The customer placed an order on 11/8/15. She ordered two items in 3x which she returned NB 490 for 52.46 and NB 495 for 104.25 on 11/23/15. A credit for the two items of 156.71 was given on 11/23/15 bank reference number [redacted]. The customer exchanged the two items for a 2 x on the...

same day. She was charged 52.24 on 11/24/15 because the operator did the 3 installment plan for the two items. The customer returned one of the items but kept the item for 52.46, therefore no money is credited for the second jacket returned because she was never charged for it.

I checked again with our email marketing manager and as I had stated he would be back in the office on the 15th. Your unsubscribe for Expressions was done on 08/17/17 and he stated it could take up to 14 days to be completely removed. The only email you would receive after the 14 days  would be an order confirmation if an order is placed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

All you would have to do is return the merchandise with the innvoice received and either call or email with the total it cost to send the damaged merchandise back and we will reimburse you.