A & D Wood Products, Inc.

The order was placed at 3:47pm EST rush service. The package left the next day 3/23/17 and as stated on the internet for rush service for Mountain Timer Zone the package should be delivered in 4-6 business days. The package is out for delivery today which is the 5th business day.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have no order from this customer. What we request is a copy of the front and back of the money so we can see if our company has ever cashed this check. To date we still have not received an order from this customer. If [redacted] is requesting a fee for a copy of the cashed money...

order we would gladly reimburse you for that fee.

Initial Business Response /* (1000, 5, 2015/11/18) */
The signed lease does state the internet will be paid for by the landlord, which has been upheld. We certainly understand the frustration when a service isn't working and have been in constant communication with [redacted] in efforts to correct...

the internet issues the resident is experiencing. The manager offered on several occasions to be provide [redacted] the access to the apartment, but the resident declined and stated they would be home for the appointment.
We hate to hear of this inconvenience to the resident, and understand the frustration with [redacted]'s service as we too have seen the opportunity for [redacted]'s improvement and have discussed these same concerns regarding their service. The property manager has offered a transfer onsite to another apartment, but the resident hasn't accepted the offer yet. We are happy to assist with the transfer offer. To our knowledge the internet is now working appropriately in their apartment. We partnered with the resident and [redacted] in every way we could to resolve the internet as best as we possible could. A rent credit will not be applied at this time for the residents claim of lost wages due to time off work to meet [redacted] for service appointments. Again, we are happy to still offer an transfer on site to another apartment if the resident still would like to transfer, and we will waive the transfer fees traditionally charged. The property manager would gladly discuss the transfer again with the residents.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. First, it was extremely difficult to get the manager to contact [redacted] at all. Until the very last complaint I had been the only person in contact constantly with [redacted]. Further, we were only offered a transfer recently if we agree to sign a brand new 12 month lease, extending past what we already have. I do not want to live here any more let alone be stuck living here longer. I do not feel that the property partnered with [redacted] as I had to beg the manager Johnathan to make any type of phone call. When a [redacted] technician came to our apartment, he said that was the only time he has heard from our apartment management. I'm not sure the situation. But I do know It is not my responsibility to make sure that third party businesses are keeping contracts with TLC properties. Further, if our manager offered to be here for [redacted], this is the first I am hearing of it. Only 1 out of 10 times was our manager on site during these appointments and that 1 time she had called to state she was at a different property and may not be there. Besides Internet, when our hot water heater broke, the manager at that time was not on site and I had to stay home for the repair person. I was told by the manager the person would be out within the hour. 6 hours later and 5 phone calls, the repair man showed up and it took 2 hours to fix the problem. My manager was no where on the property to be there for this.
Final Business Response /* (4000, 9, 2015/11/24) */
Regina is the property manager who has been in communication with [redacted] and the residents. Jonathan covered the property for 1 day and may not have been fully aware of the history. We do apologize if this caused any confusion or miscommunication.
If the resident would like to transfer to another apartment onsite, we are open to this. However, in previous requests, she has requested a guarantee in internet service. While we certainly, do out best to provide the service in all apartments, we can't guarantee anything that is provided by a 3rd party. To our knowledge the internet is now working properly in the apartment. If there is still a request to transfer onsite to a new apartment, please contact to office directly to review availability and options.
Final Consumer Response /* (2000, 11, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will consider speaking with the current property manager on transferring. Obviously, if there is a long term lease agreement changing our current lease, we will not take this offer. However, there have been more managers on site than just Regina and Jonathan.

This is the only item ordered on order [redacted]. A refund for this item has been processed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have called the customer and left a message for her to call me so I may assist her in getting a refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...

concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards, my account shows no record of this according to this email attc. jpg
[redacted]

I have refunded your shipping charges for the jacket of 12.99.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I will accept these terms when I receive the check.  I have been promised a refund for the last 2+ months and will not believe I will get it until it is received, cashed and credited to my account.  Thank you.  
Regards,
[redacted]

We sent your email address to our email marketing director on 07/20/17 to have your address removed from all future communications.

Our return policy below is stated on the website. It is an unconditional return for the merchandise purchase price only. We want you to be pleased with your purchase. If for any reason you're not satisfied with your product, simply return it for a prompt and courteous exchange, credit, or...

refund of the merchandise purchase price. Please note, personalized items may not be returned unless defective.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The two gates have been cancelled but we have not charged the credit card to date because we only charge when the items are shipped.

This item is still on backorder and we would be willing to substitute any item for this item to ship out immediately if in stock. I will comment your order of this so please call our toll free number [redacted] and any operator will be able to assist you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I have been a very long-time customer and I appreciate your prompt response. 
Regards,
[redacted]

The customer did place an order for this item in January of 2017. We do have an unconditional guarantee that the items can be returned at any time for a refund of the items.  Seeing the items were shipped in January we did not know if the customer still had the boxes the items were received in....

We were trying to reach her to find out this information so we could tell if she needed one label or 3....To receive the credit for the return postage we would just need a copy of the postage receipt and a credit would be mailed immediately. If the item was received today then the returns department will be processing within 48 hours the credit to the credit card used for the order.You may fax the copy of the receipt or send it via the customer service email at Whatever Works.

The puzzle would have been sent in a box by itself because it was a drop shipped item that comes directly from the vendor. The tracking number for the other items  [redacted] which was on a two day fed ex service states it was delivered to the address you requested on 12/14/16 at...

10:37am...We will refund you at this time but in the future a claim should be filed with fed ex so a driver follow up can be done.

We pulled the mail order with that number and the name and address on the order form were not that of [redacted]. The items were shipped to the address on the order form which is also in [redacted]. We will change the name and address and do a refund for the amount of the check.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]