A & D Wood Products, Inc.

The customer received a refund to the credit card used for the purchase for 92.98 on 3/21/17  bank reference number [redacted]

To clarify, has the credit been applied to my debit card? Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

The business offices are located on Billerica Ave. in Billerica Ma. but the warehouse where the returns are shipped are [redacted]. It does state on the back of the invoice to allow 4-6 weeks for exchanges and/or refunds by credit card or check. I see that you received the...

item on 6/26/15. We are processing at this time returns received  back to us on 7/8/15.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will wait at least one or two more mailing cycles to be sure, as no proof that my name has actually been removed has been provided and I continue being mailing solicitations.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This customer placed an internet order with our company and accepted the VIP program that was offered after placing her order. To accept this program you must enter your email address in the space provided as well as clicking on the start savings button. Emails are also sent to the customer...

regarding the program if they accept along with the telephone number to the VIP program. All of the terms and conditions are listed along with all the program benefits before you enter the information to accept the program. I will contact VIP and have your membership cancelled and your two monthly charges refunded.

A return label has been issued to [redacted] and they will be emailing you the label to put on the package. Once this is done let us know and we will reship the correct item to you.

Credits for merchandise are always done to the form of payment that was used to place an order. The credit card used was credited back 72.45 on 3/8/17 bank reference # [redacted].

Any time you receive a free shipping email please go through that link to place your order and the free shipping will apply to your order. I have credited your account for your shipping charges of 15.49.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Please return email me that you are reinstating the above complaint with the attached proof of the new charge of $58.98 to my [redacted] card  as "Reversal of Temporary Credit" on my 4/14/2017 billing.  I am continuing my complaint to demand a full refund of $58.98, without limitations of restrictions. I have NEVER received any merchandise from Northestyle's order # [redacted] shown placed on 1/27/2017. This complaint is NOT settled until Revdex.com obtains proof of required permanent credit from Northestyle applied to my [redacted] card account. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand...

that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We gave you a credit of 125.89 on 04/09/16 bank reference number [redacted] for the order you did not receive. We placed a new order without postage and got an authorization for 119.90. We do not bill until the items ship. Only one item was in stock for 59.95 and that item shipped on...

4/11/16 which we billed you for on 4/11/16 bank reference number [redacted] (59.95) The other item at this time is out of stock and will not be billed until it ships. The only charges were 125.89 on 3/22/16 which we gave you credit for on 4/9/16 and now the charge for 59.95 for the item that shipped on 4/11/16...Your order number is [redacted].

An internet order was placed by the customer on 2/14/15 where he signed up for the VIP program. The first 30 days are free so his first billing would have been in March of 2015. I will contactVIP and have his membership canceled and his monthly fees charged reimbursed.

I have cancelled the back ordered item [redacted]. You were never billed on your [redacted] card because the item never shipped.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am not seeing a refund on any of my cards or accounts.  The receipt from the order does not indicate how I paid, nor is it available on their website.I need to see proof of refund, please.Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I'll accept if they confirm that their request to remove me from the list has actually been taken care of by their marketing department.  I submitted many such requests over many months and it ended up in a black hole. If I receive more than one additional catalog I will also have to reopen this issue.  
Regards,
[redacted]

I have applied the discount to the order. If this happens again just send the email you received with the sale and the email customer service department will gladly apply the credit. Sorry for any inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
We are still awaiting the REFUND from this SHYSTER-TYPE business who LIED in their LAST STATEMENT about the money being refunded for a package we don't even believe they sent.
Regards,
[redacted]
[redacted]
[redacted]