A & D Wood Products, Inc.

The credits were processed and the bank accepted the credits to the credit card used to place the order on 02/02/17.  The bank reference number for the 139.90 credit is [redacted]. The reference number for the 59.95 credit is [redacted].

I see two orders with that item on it. If you have only received one I gave you credit for one order.

Item [redacted] was shipped out on 9/29/16. I have cancelled the other dress which appears to have been stuck in a warehouse status and replaced it with a new order which I have put on an express delivery. (item [redacted]) I am sorry for any inconvenience.

The credit of 4.50 was credited to your credit card on 11/30/17.

We have reached out to the bank and the reference number given to the credit is[redacted] .  Please contact your bank with this number because our account was debited for this amount on 3/15/17.

We issued a refund to the credit card used for the order ($28.00) on 12/2/15  reference number [redacted].

Revdex.com:
I have not received the dresses you stated you sent last week. Please provide tracking information for the dresses. When I receive the dresses I will be satisfied with the claim.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

I have sent your name and address to our Director of Marketing to have you removed from all mailings.

The order was placed by a [redacted] at [redacted] and her credit card used to purchase the items was credited 64.98. The reference numbers are [redacted] and [redacted].

Spoke with the daughter and we reissued a check to the address she requested...check number [redacted] for 72.98....

The customer placed an internet order on 07/28/17 and the order shipped on the same day. We are unable to stop a shipment once it is picked and packed and put on the [redacted] truck. If the customer does not want the item she may return for a refund.

We responed to the complaint in April and have sent your name and address to be removed. Our labels are sent in advance to the printer and you will sometimes receive 1 or 2 catalogs before they can be stopped.

Serengeti, one of the companies owned by Potpurri, has once again mailed me a catalog. This is after not only filing a complaint to them with the Revdex.com (see complaint #[redacted]), but after repeated requests through their website (made on May 23, September 7, and November 4) and a phone call (made on November 4). This newest catalog was in my mailbox on Wednesday, December 27th. I want them to remove my information from their systems, so I never hear from them ever again. They have failed to do so. Not only am I filing this complaint, but I would like to know what further actions I can take to escalate this issue. I want to be done with this company.Desired Outcome: I want several things to happen: 1) My information to be completely removed from Serengeti Fashions systems, and all other Potpourri group business, 2) for the business to never contact me again, and 3) for this complaint to get escalated to higher authorities, possibly including the government, so that this actually gets finished.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I again want to thank you at the Revdex.com for your assistance in resolving my problems with Young Explorers.  I know that your intervention was the factor in resolution and there is no doubt in my mind had you not assisted me with my complaint, I would still be waiting to hear from this company.  Respectfully,[redacted]. [redacted]

We gave you a credit of 125.89 on 04/09/16 bank reference number [redacted] for the order you did not receive. We placed a new order without postage and got an authorization for 119.90. We do not bill until the items ship. Only one item was in stock for 59.95 and that item shipped on...

4/11/16 which we billed you for on 4/11/16 bank reference number [redacted] (59.95) The other item at this time is out of stock and will not be billed until it ships. The only charges were 125.89 on 3/22/16 which we gave you credit for on 4/9/16 and now the charge for 59.95 for the item that shipped on 4/11/16...Your order number is [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

An internet order was placed by the customer on 2/14/15 where he signed up for the VIP program. The first 30 days are free so his first billing would have been in March of 2015. I will contactVIP and have his membership canceled and his monthly fees charged reimbursed.

This customer placed an internet order with our company and accepted the VIP program that was offered after placing her order. To accept this program you must enter your email address in the space provided as well as clicking on the start savings button. Emails are also sent to the customer...

regarding the program if they accept along with the telephone number to the VIP program. All of the terms and conditions are listed along with all the program benefits before you enter the information to accept the program. I will contact VIP and have your membership cancelled and your two monthly charges refunded.

I have cancelled the back ordered item [redacted]. You were never billed on your [redacted] card because the item never shipped.

Credits for merchandise are always done to the form of payment that was used to place an order. The credit card used was credited back 72.45 on 3/8/17 bank reference # [redacted].