A & D Wood Products, Inc.

The credit of 4.50 was credited to your credit card on 11/30/17.

Serengeti, one of the companies owned by Potpurri, has once again mailed me a catalog. This is after not only filing a complaint to them with the Revdex.com (see complaint #[redacted]), but after repeated requests through their website (made on May 23, September 7, and November 4) and a phone call (made on November 4). This newest catalog was in my mailbox on Wednesday, December 27th. I want them to remove my information from their systems, so I never hear from them ever again. They have failed to do so. Not only am I filing this complaint, but I would like to know what further actions I can take to escalate this issue. I want to be done with this company.Desired Outcome: I want several things to happen: 1) My information to be completely removed from Serengeti Fashions systems, and all other Potpourri group business, 2) for the business to never contact me again, and 3) for this complaint to get escalated to higher authorities, possibly including the government, so that this actually gets finished.

The order was placed by a [redacted] at [redacted] and her credit card used to purchase the items was credited 64.98. The reference numbers are [redacted] and [redacted].

I see two orders with that item on it. If you have only received one I gave you credit for one order.

The customer placed an internet order on 07/28/17 and the order shipped on the same day. We are unable to stop a shipment once it is picked and packed and put on the [redacted] truck. If the customer does not want the item she may return for a refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I again want to thank you at the Revdex.com for your assistance in resolving my problems with Young Explorers.  I know that your intervention was the factor in resolution and there is no doubt in my mind had you not assisted me with my complaint, I would still be waiting to hear from this company.  Respectfully,[redacted]. [redacted]

The credits were processed and the bank accepted the credits to the credit card used to place the order on 02/02/17.  The bank reference number for the 139.90 credit is [redacted]. The reference number for the 59.95 credit is [redacted].

Revdex.com:
I have not received the dresses you stated you sent last week. Please provide tracking information for the dresses. When I receive the dresses I will be satisfied with the claim.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Item [redacted] was shipped out on 9/29/16. I have cancelled the other dress which appears to have been stuck in a warehouse status and replaced it with a new order which I have put on an express delivery. (item [redacted]) I am sorry for any inconvenience.

We responed to the complaint in April and have sent your name and address to be removed. Our labels are sent in advance to the printer and you will sometimes receive 1 or 2 catalogs before they can be stopped.

Spoke with the daughter and we reissued a check to the address she requested...check number [redacted] for 72.98....

We have reached out to the bank and the reference number given to the credit is[redacted] .  Please contact your bank with this number because our account was debited for this amount on 3/15/17.

I have sent your name and address to our Director of Marketing to have you removed from all mailings.

We issued a refund to the credit card used for the order ($28.00) on 12/2/15  reference number [redacted].

A refund to the credit card used for the purchase ending in [redacted] was issued a credit for 84.90 on 7/16/15 bank reference number [redacted].

I have applied a credit for the missing item. I do apologize for the poor packing.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:I have called and was told that the card number was never kept.  If you personel would have given me the card number I would not have had to file a complaint with the bb to try and get my money back.[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

When placing your order online you signed up for the [redacted] VIP program which to accept you must enter your email address and it then states by clicking start savings you agree to the terms of the offer details on the right. It gives all the details which include free shipping and a 10%...

cash back rebate on your order as well as 5% back rebates at over 1,000 Marketplace retailers such as [redacted] etc.I see that they have refunded your credit card twice for 14.95 each on 6/23/15 reference numbers [redacted] and [redacted] I will contact the VIP membership and see that the third charge is also credited.