A & D Wood Products, Inc.

I will give all of your information to the Direct Marketing department to have your name and address removed from all mailings and to not purchase your information from other catalogs. You may receive 1 more mailing if the catalog is in the production stage of mailing but will not receive any...

further catalogs going forward.

Our catalogs are not mailed from our facility but from a mailing house that does many companies so we cannot stop any catalogs that are preprinted.

There were 3 shirts in the order. One was already refunded, yes.  The other two were sent in size large which...

is wrong. I wanted refunded for thr remaining two. Which I have sent back. I still need refunded for the other shirt, the third one.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]

We do not have any orders under the name of [redacted] with that address. We do however have an order under the name of [redacted] with a PO box of [redacted] placing any internet order on 01/08/16 in which she accepted the VIP program by entering her email address in the required box and clicking on...

I accept the terms and conditions of the program.  This person was billed the 14.95 on 2/13/16 and another on 3/16/16. This person canelled their membership on 03/17/16.

The customer did place an order for this item on 10/21/16. The item was on backorder at that time. The customer called back on 11/23/16 to cancel the order which we did We do not charge the credit card until the item ships. I have checked and no charges have been put on this credit card.

This company, also doing business as EXPRESSIONS has failed to return the money of a senior who was crazy enough to give them a chance and order from them.  The items she ordered never arrived, and they refuse to refund the payment.  We are demanding a refund, before we open this company and its practices up to the public.  We also want to be sure that this complaint remains a part of their Revdex.com record.

An internet order was placed [redacted] in which you signed up for the VIP program. To sign up for the program you must enter you email address at the offer and check off you would like to join the program. I will cancel your membership and have them refund you from September of 2015 your membership...

fees.

The last 4 numbers of the credit card used was [redacted].

The customer called on 2/29/16 and spoke with an operator who she told to cancel the order. We listened to the call to insure the customer requested cancellation. Because we were in the middle of physical inventory no order processing was done until inventory was complete. The operator put in to cancel the order as are requested on 2/29/16 and once processing was restarted it canceled the order which was on Saturday 3/5/16. As I stated the item went on backorder because when they went to ship orders they could not find the stock and had to warehouse back order the items. Once inventory started on 2/26/16 the missing 33 pieces of this item were found and put in its correct location. Once inventory was complete all backorders were filled. Because of this order being canceled on the 29th the item was not shipped when we resumed shipping on 3/7/16. I can at this time ship out the item to the customer as requested.

Tell us why here...I have forwarded your name and address to our Marketing Department to have you removed from all mailings of our catalogs.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. When I look on line about the first order all it says is not picked.  It does not tell me anything else and still says her old address.  Are you cancelling this order is that why is says not picked? I sent an e-mail and again no response. Don't know how many e-mails I have sent and even sent a letter but no response to anything. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business...

response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
Wh did you lie and state replacement dresses were sent? Did you actually send the dresses to me at my address?  Also, [redacted] did give me the dresses as a gift and Ms. [redacted] confirms she did not contact you about the exchanged sizes as this legally has nothing to do with her. Upon receiving a gift, the items of said gift are legally mine and I have tge right to exchange them for a different size. You have had my dresses since February so either return the dresses I sent to you or send the replacement size dresses. You legally can not withhold my property. I do not appreciate your continued lies. Again, please clarify if you sent the exchanged dresses to me last week as you stated you did or if you blatantly lied. Ms. [redacted] is NOT the legal owner of the dresses and as a result can not be used as an excuse by you to not return my legal property to me. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

When the customer placed the order or warehouse sent the incorrect item so we credited him back the 17.95 to his credit card and reshipped out the correct item. The operator who shipped the new shirt put the order on 3 installments of the 5.98 for the shirt, the charges will be in Dec. Jan. and Feb....

for the 5.98.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However, I do think that they need to stop the consumer on the page they are signing up for this VIP Membership, and put in a second step to be sure it is read carefully. If I read there response, I assumed I checked it and that I read it as signing up for an account, not a membership, but to log in with ease in the future.  Additionally, my order confirmation does not include any mention of the purchased VIP Membership.  Look at my order confirmation above; I never clicked below to sign up!  So I think they have an issue with that process on the website.I understand that by choosing to accept the business response that my complaint will be closed as resolved.  
Regards,
[redacted]

The item was not available to ship until 12/5/16 and as of 12/8/16 is in the warehouse ready to ship out to you. We are sorry for any inconvenience this might have caused but are unable to ship the item until it becomes available. It was in a non usable location which means the vendor sent the incorrect item and we had to wait until the correct item was reshipped to us.

I have processed a full refund to your account.

We will resend a new label to the corrected email address.

I do apologize. Please donate the items to your local animal shelter and I will issue a full refund to your credit card.