A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I received...

your message from the business I filed the complaint against saying they are again requesting information I have given  them over 10 times and they have received via email and phone calls, which is the name of the person who placed the original order. Her name is [redacted]. I typed this information into the area on Revdex.com form but after hitting the proceed button I see that my comments are not there. How can you help me with this? Please let me know how the information I typed that is also given here..The contact information they requested. .can still be sent to them. Also,  please advise if the decline was the correct response if this doesn't fully resolve the situation. Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...

my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in...

reference to complaint # [redacted]. Please add your rejection comments below.I have asked the business to resolve this issue twice, and the Revdex.com has also asked the business to resolve the issue.  I am shocked that the business is only now contacting the purveyor - I ordered this item on October 10th!  I am underwhelmed by their customer service.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand...

that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The paperwork has not been received to our department for processing as of yet, but I will process the return for you today but the cost of the one item ordered is only 19.95. I will process the return for that amount back to the credit card used for this order referenced.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
This is in regards to order [redacted]. Package was received today and was missing Item # [redacted]. This is unacceptable considering how long my mother has been waiting for this order!! Not to mention the order was so poorly packed, the shirts were just jammed inside the box causing wrinkles. Your shipping department is doing a terrible job! I tried calling customer service as was just hung up on before I could get through to someone. I'm done with this company and will purchase my mother's sweaters elsewhere. I want a full refund for the missing shirt to my debit card immediately. I'm done with waiting. Refund to card for missing Item # [redacted]
Regards,
[redacted]

The customer placed 3 orders via the internet on 12/11/17 one at 11:28 one at 11:52 and one at 12:15. At this time of year to insure our customers were getting their packages in time for the holidays they were processed and sent to the warehouse at 12:30, 12:35 and 12:39. At the time the customer...

called we do our best to try to stop packages but as stated we were in the holiday season and processing is immediate and we do not know if our warehouse is able to stop shipments. We have an unconditional return policy that the customers can send back their packages at any time. We will refund 2 of the postages when the items are returned along with the items returned.

Credits were done for both shipping postage and return postaage on 9/29/15.

We have given credit for the item received but the other items stated returned we did not receive. The postal tracking number provided for the return states invalid. If we can get a copy of the tracking number with the weight we can process the return and file a claim with the postal service.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
"The check is in the mail" is the same excuse I've heard from Potpourri since this began.I demand they send me the refund check immediately via certified mail. [redacted]
Regards,
[redacted]

I have gotten a response from the director of marketing that your name has been removed.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have canceled the back ordered item so a refund will be sent. You should receive it the beginning of next week.Sorry for any inconvenience on the item that was not in stock.

The package was sent to [redacted] on the 18th and arrived from [redacted] to the Ct/ [redacted] facility on the 20th.(We are in Massachusetts) The other package shipped on the 18th as well but in the evening pick up and did not get to the Ct/[redacted] facility until the 21st.All of the packages are scheduled to be returned for the reason below per [redacted]...all credit for shipping was applied Returning package to shipper[redacted]Incorrect address, unable to deliver - Returning package to shipper - Please contact shipper/merchant for details

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  A credit has been issued to my account.  I don't think they ever would have responded without my filling a complaint with your company.  Thank you!

It does show the package being delivered at 3:55pm on 12/30/16. At this time we are in the process of inventory but will reship the item as soon as this process is finished. The ship method you chose was a rush service which not a fed ex 2 day or overnight which is delivered to the door via a [redacted]...

truck.

Initial Business Response /* (1000, 5, 2016/01/18) */
I spoke with this resident for the first time on 12/31/15. She advised me that she had been having issues with her neighbor feeding stray cats. She also told me the neighbors threw cat food at her door. She said the police were called but no one...

was arrested. She asked me several times what I was going to do about her neighbors. I advised her that until we had documented reports from security, the office staff, or a police report there was nothing we could do. I advised her to make sure she called security so we could document any issues. She also asked what we were going to do about the cat food being left outside. I told her I would get with Paige to address the issue. I spoke with the Property Manager after this and fliers were placed on all doors to make sure all residents knew this is not acceptable. She then explained the her bill was incorrect. She said she had been charged a 40 late fee that was incorrect. I looked over the bill and told her she had been given a credit of $40.00 for the mistake. After speaking with Paige, she told me she had gone over the residents bill a week earlier and the resident agreed it was corrected. I explained this again to the resident and she said she didn't know the credit was there and agreed the ledger was correct with this $40.00 credit. During this conversation I addressed the issue that she had not paid Decembers rent and now January's rent was due. She said she had the rent for both months in a separate account account but was waiting to pay until she understood her bill. I asked if she now understood her bill and she said yes. I advised her to pay her rent immediately. She said she would. I then asked about this mouse and bug issue. She said The office had not done anything about it. I checked with the office and was told maintenance had indeed been in her apartment and filled any cracks that mice or bugs could come in from. When I asked the resident about this she said they had come in but didn't know how it would help. I told her that filling these cracks would stop the mice or bugs as they would not be able to get in. I then asked if she had seen any bugs or mice after this. She said no. I advised her it was probably working. I asked if she would like to to have Bug Zero out and she said yes. They were schedule to come out but due to a miscommunication they did not do her apartment on the scheduled day. They are rescheduled to be out on 1/20/16. It appears the resident did not have the money saved as I was told. She has been making weekly payments and has been told that as long as she comes current before her eviction she can stay.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My lease clearly states that no resident shall do anything to disturb the occupancy of another resident. If I have stray cats, dangerous dogs where children (including my own) are, insects and mice because of the actions of another resident that have been clearly documented though pictures, video and in writing to management, that is a violation of the lease. This has been going on for since September 2015 and if I have done what I should do as a resident and I am still getting nowhere and the same issues still in existence, I should be able to speak and be provided the information for someone in upper management. This for someone reason is not available to residents and even McDonald's has a manager available to a customer when there is an issue and as a business if a resident as a problem that the office management is not resolving then they should have a right to go to someone above them. I have a right to live in peace and rodent free. I was told that Bug Zero would be out on 1-8-2016 and when I went to management to give my rent, I was informed that the manager Paige who I have been going to for months with my concerns with no result had cancelled them. Yes they did come out 12 days later and basically said that there was nothing they could do if the neighbor is going to continue to put out food and he would speak to the office about it. I said good luck I have told them the same thing for 4 months and he left, nothing was done. Regarding the notice issue for eviction I only received that notice after I complained about the manager in the office which I have a right to do. I have had multiple accounts of where she was charging me late fees when I did not owe them or she was and continues to apply them not in accordance with my lease. I had no problem paying rent which was done but I was not going to pay for fees that I should not have been charged. Now I just had to go through 3 months of conflict with the manager in the office over incorrect amounts that I ended up being corrected on which I had originally stated and ended up being an error on their end and not mine. All I wanted was someone to speak with who could do the math correctly and have the errors corrected. No where in this time did I receive any notices of late fees ect. I was told about a notice placed on my door from Sept. regarding 29.00 that when I asked the manager in the office to look at cause I never received it, it was all of a sudden unavailable. Its bad enough that you have to do what a "professional" person is supposed to do but to be given no courtesy or apology for their wrong doing is worse. So after 3 months of accounting issues that were incorrect on the apartment managements' part I receive a notice for once again an incorrect amount and once again I was charged another late fee when I should have been only charged one at that time, because when I did the simple math and the amount I came up with was 40.00 more than what it should have been, I knew I was charged for a second late fee that should not have been charged until 1-16-2016 but it was already included in the amount for the notice from 1-6-2016. So I still have a conflict with what I am supposed to pay which has been a continued problem since October 2015 and has already been proven that they are errors on the Management end, I am still not being provided an upper management person to speak to in order to get this fixed so that this does not continue which is the only thing I have ask for. I have continued to pay my rent and still have no resolve that has been documented and put into writing. I have left messages with the only generic number I have been given only to be contacted by the same person who does nothing and does not return phone calls. All of my documentation has been available to management at anytime requested and it has never been requested. I understand now why all the other complaints that have been reported are all similar in manner and understand why TLC Properties does not seek accreditation with the Revdex.com. I will continue to document and hopefully something can be done and this business can demonstrate some common courtesy and accountability as they expect the residents of the properties to do as well.
Final Business Response /* (4000, 9, 2016/01/29) */
I have attempted to call this resident on 1/26/16, 1/27/16 and on 1/28/16 to answer any lingering questions she may have. At this time I have not received a return phone call. There was a late fee incorrectly charged to her account months ago and was corrected in December. I have explained this to the resident and the property manager has also explained this as well and both times the resident said she understands. All issues with the animals was taken care of before the opening of this Revdex.com case. Bug Zero has been out and inspected the apartment and found nothing. The resident during the visit with bug zero told them she had not seen any issues in weeks either. The late fee for the 16th of january was not posted until the 16th. Our system shows what date each charge was created. This post was added to her account at 1:02am on 1/16/16. It is auto posted to any account that is late. As of this date the resident is still over a month delinquent in rent.
Final Consumer Response /* (4200, 11, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To clarify I have called the business representative back numerous times, I called the representative back on the 1-26-16 twice and also on the 1-27-16 only to get a voicemail each and every time but once I leave a message pertaining to the desire to speak with someone of an upper management level which has been done multiple times I no longer receive anymore call backs. I would have no problem speaking to the business representative if something had been done, but I have gotten no resolve to my issues. Still as of the current date I still have not been provided with the information that I have requested on multiple occasions. In response to Bug Zero coming out, again as previously stated he did not say anything about no activity, I advised him what the problem was and the rodent activity was increased because of actions done by the neighbors who live across from me. As also previously stated I provided documentation of this no only in writing but also provided video and pictures of the actions done by the neighbor. Management was offered this at their request and it was never requested or dealt with. So the Bug Zero representative did not say there was no activity but only said that if the neighbors are still engaging in the same actions which caused the problem in the first place, there was nothing he could do and he would speak with management about that. I Haven't heard anything from anybody. In response to the rent issue, I received a notice stating I owed 1246.00 but yet again we have errors. I owed 25.00 for October, I owed 80.00 for November, I owed 576.00 for December, I owed 485.00 plus my first late fee 40.00 when I received the notice on 1/6/2016 that total including late fees comes to 1206.00 but the total on the notice was for 1246.00 which is a 40.00 difference which would be the second late fee for January but that late fee cannot be assessed until 1/16/2016 per my rental lease but was included before it could be assessed and this has been an continued problem since TLC Properties obtained the property in Sept. 2015. I have had repeated issues with things not being applied correctly or being charged late fees when I should not have been and this has been done on more than one occasion. The past due has been paid as incorrectly stated before and I have all my receipts to prove that. It's not my job to do their accounting and if someone cannot do basic math then someone should be place in the management office who can and also knows how to be professional instead of someone telling a resident that they owe something and you cant explain how, the answer I got was "look at your ledger and you'll understand", well I did that and what I saw in 5 minutes still could not be seen by a "manager" and after having to point out the multiple accounting errors that were done by management in first place, now their being corrected? Totally unacceptable. I received the notice on 1/6/2016, so to say that I am OVER a month delinquent with my rent, how? From the 6th of January to the 29th of January isn't even 31 days and its been paid and you wonder why I have been requesting to speak with someone who is in an upper management position, well that is just one example of why. Still to the current date I have not been provided this information or explained why it cannot be provided.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

The order was placed on 12/26/16 and we were doing inventory at that time which was stated on the internet. The order was processed as soon as inventory was completed. I have refunded you for your postage because gift cards cannot be used online and I do apologize.