A & D Wood Products, Inc.

A refund check # 03278016 for 59.50 was mailed on 12/09/16. If you do not receive this check a stop payment must be done to reissue a new check. It was sent to the [redacted]

The slippers were 14.95 and the credit was done on 01/11/17 reference number [redacted]

Our warehouse has moved and some of the items are not in stock at this time. I have cancelled the order for you but you were never billed because we bill when the items ship. Sorry for any inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
# [redacted] - complaint filed:12/6/2016. Potpourri company has not sent me my $ 59.50 refund after telling Revdex.com they were sending the check. Regards,
[redacted]

The order was placed on 6/20/16 but at that time we did not have the stock available. We did get an authorization for the order 50.00 on the [redacted] and 37.49 on the [redacted]. The authorizations are dropped from the bank within 7 days if the company does not bill the customer. We only bill when an item...

is shipped which we have not done, so we have never charged either credit card for this order.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

We have given the customer the full refund. There is no comments as to why she is still disputing.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...

concerns in reference to complaint # [redacted]. Please add your rejection comments below.   I am rejecting the solution.  They must have found the box with my 5 return items, as they wrote to you stating that they refunded /credited my credit card with $302.85 for 4 items, not the original five.  The actual amount credited to my credit cardaccount was $227.90.  I have no idea why.  North Style owes me $381.85 .  They have yet to credit my return of [redacted] for $79.00.  It was included thin the return package with its own return paper work on top of the other four items in the box.I need to be credited $302.85 as they said they did.  I need to be credited for [redacted] for the amount of $79.00.  The total credit should be $381.85.  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept...

the business response that my complaint will be closed as resolved.  THANK YOU - CHECK HAS BEEN RECEIVED.
Regards,
[redacted]

The rush service states if it is ordered by 2pm eastern standard time the expected delivery time is up to 4 business days (business days are Monday through Friday) and in the mountain and pacific time it is up to 6 business days. The rush service eliminates the 24 to 48 hour standard processing time on standard delivery. We offer 2-day express service for customers who need their packages in a guaranteed delivery time.Our packages are picked up by [redacted] and delivered to the customers local postage service for delivery, so if their are any delays in the area of the shipping address (weather etc) the package will be delayed.

A [redacted] return label will be emailed to you, and a refund for the item will be given.

The last order I see in the system was placed on 12/21/16 after 3pm EST. The order had expedited shipping on it which because the cut off time is 2pm EST shipped out on 12/22/16. I don't know if it charged you shipping because the expedited shipping was selected and that offer does not apply to the...

offer but I have given you credit for the regular shipping of 11.49.

I just called the VIP membership program and spoke with a supervisor who apologized that it had not been done to date. She is immediately going to cancel your membership and issue credits for all your charges back to the credit card billed.

The customer was credited for the items missing on 04/15/17 and a new order for those items was billed and shipped on 04/17/17.

The credit was applied to the [redacted] card for 150.00 bank reference # [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted]. Please add your rejection comments below. 
Without any proof that this has ACTUALLY been done, I would like to wait to see if they indeed do as they ask before closing this. They have not proved to be good on their word in the past. Thank you for understanding this need!
Regards,
[redacted]

The customer placed an internet order for some items. At the time of sale she accepted the VIP program which states cash back rebates. The program also states it is a free 30 day program and if you do not want to continue and be billed the 14.95 monthly fee all you would have to do is call the toll...

free number [redacted] or click on the email (customer receives an email when they accept the program) and no questions asked may cancel at anytime within the 30 days and will not be charged.When the order was placed the credit card did not get authorization and when she called the operator did take off all shipping charges and changed the ship method to a 2 day [redacted]...If the customer does not want the merchandise she may send it back and we will reimburse her for the shipping. We do not have prepaid labels for shipping.

I will contact the director of marketing and have your name removed from our catalogs but also we will put your name and address on a list to not purchase from other mailings.

Initial Business Response /* (1000, 5, 2015/06/02) */
The qualification requirements are listed on the application to make sure that all applicants are aware of the qualification terms. The application is submitted electronically and as soon as we received notification it was completed, [redacted] was...

contacted to review her approval with a guarantor. Payments are processed electronically in the property office when payments are received. All refunds must be sent to the corporate office and as most companies, there is a review and approval process required for all refunds that can take up to 30 days. Ms. [redacted] was informed her refund would be submitted with an expedited request. At this time [redacted] has already received her refund.

We do not see where this money order was received. Please provide a copy of the cashed money order.