A & D Wood Products, Inc.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  A credit has been issued to my account.  I don't think they ever would have responded without my filling a complaint with your company.  Thank you!

The slippers were 14.95 and the credit was done on 01/11/17 reference number [redacted]

The order was placed on 12/26/16 and we were doing inventory at that time which was stated on the internet. The order was processed as soon as inventory was completed. I have refunded you for your postage because gift cards cannot be used online and I do apologize.

The order was placed on 6/20/16 but at that time we did not have the stock available. We did get an authorization for the order 50.00 on the [redacted] and 37.49 on the [redacted]. The authorizations are dropped from the bank within 7 days if the company does not bill the customer. We only bill when an item...

is shipped which we have not done, so we have never charged either credit card for this order.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The package was sent to [redacted] on the 18th and arrived from [redacted] to the Ct/ [redacted] facility on the 20th.(We are in Massachusetts) The other package shipped on the 18th as well but in the evening pick up and did not get to the Ct/[redacted] facility until the 21st.All of the packages are scheduled to be returned for the reason below per [redacted]...all credit for shipping was applied Returning package to shipper[redacted]Incorrect address, unable to deliver - Returning package to shipper - Please contact shipper/merchant for details

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Both order shipped on 09/30/16.

The rush service states if it is ordered by 2pm eastern standard time the expected delivery time is up to 4 business days (business days are Monday through Friday) and in the mountain and pacific time it is up to 6 business days. The rush service eliminates the 24 to 48 hour standard processing time on standard delivery. We offer 2-day express service for customers who need their packages in a guaranteed delivery time.Our packages are picked up by [redacted] and delivered to the customers local postage service for delivery, so if their are any delays in the area of the shipping address (weather etc) the package will be delayed.

All of the refund checks for the recall are being shipped out this week due to our yearly inventory being complete. A check for 58.38 should be received by the end of this week or beginning of next week.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted]. Please add your rejection comments below. 
Without any proof that this has ACTUALLY been done, I would like to wait to see if they indeed do as they ask before closing this. They have not proved to be good on their word in the past. Thank you for understanding this need!
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/02) */
The qualification requirements are listed on the application to make sure that all applicants are aware of the qualification terms. The application is submitted electronically and as soon as we received notification it was completed, [redacted] was...

contacted to review her approval with a guarantor. Payments are processed electronically in the property office when payments are received. All refunds must be sent to the corporate office and as most companies, there is a review and approval process required for all refunds that can take up to 30 days. Ms. [redacted] was informed her refund would be submitted with an expedited request. At this time [redacted] has already received her refund.

When the items were received back the returns department did not credit you for the original postage due to the length of time from when you received them to the time they were returned. I will credit back the credit card the postage on the original order from January 2017.

The VIP program was accepted when the order was placed via the internet on 1/4/17. To accept the program you must check off the corresponding box that states I accept and also enter your zip code in the requested box stating I accept the terms and conditions. An email is sent to the email address...

you entered with again all the terms along with the toll free telephone number to call with any questions or to cancel at any time. The program is free for the first 30 days so that is why this customer did not start getting billed until the beginning of February.We will accept the chargebacks from the credit card company but to receive the first two months credits please call the 1-[redacted] telephone number and request that your membership be canceled and ask for the first two months charges refunded. We ask that you do this because sometimes a credit card number to credit is required.

I would need to know who purchased the dresses to process the exchange.

A [redacted] return label will be emailed to you, and a refund for the item will be given.

The customer placed an internet order for some items. At the time of sale she accepted the VIP program which states cash back rebates. The program also states it is a free 30 day program and if you do not want to continue and be billed the 14.95 monthly fee all you would have to do is call the toll...

free number [redacted] or click on the email (customer receives an email when they accept the program) and no questions asked may cancel at anytime within the 30 days and will not be charged.When the order was placed the credit card did not get authorization and when she called the operator did take off all shipping charges and changed the ship method to a 2 day [redacted]...If the customer does not want the merchandise she may send it back and we will reimburse her for the shipping. We do not have prepaid labels for shipping.

The credit was applied to the [redacted] card for 150.00 bank reference # [redacted]

I just called the VIP membership program and spoke with a supervisor who apologized that it had not been done to date. She is immediately going to cancel your membership and issue credits for all your charges back to the credit card billed.

I will contact the director of marketing and have your name removed from our catalogs but also we will put your name and address on a list to not purchase from other mailings.