A & D Wood Products, Inc.

All of the refund checks for the recall are being shipped out this week due to our yearly inventory being complete. A check for 58.38 should be received by the end of this week or beginning of next week.

The VIP program was accepted when the order was placed via the internet on 1/4/17. To accept the program you must check off the corresponding box that states I accept and also enter your zip code in the requested box stating I accept the terms and conditions. An email is sent to the email address...

you entered with again all the terms along with the toll free telephone number to call with any questions or to cancel at any time. The program is free for the first 30 days so that is why this customer did not start getting billed until the beginning of February.We will accept the chargebacks from the credit card company but to receive the first two months credits please call the 1-[redacted] telephone number and request that your membership be canceled and ask for the first two months charges refunded. We ask that you do this because sometimes a credit card number to credit is required.

I would need to know who purchased the dresses to process the exchange.

When the items were received back the returns department did not credit you for the original postage due to the length of time from when you received them to the time they were returned. I will credit back the credit card the postage on the original order from January 2017.

Both order shipped on 09/30/16.

The customer did place an internet order for a pair of glasses. The glasses did show in stock. When the warehouse went to ship the item they were none in the item location. They then put the order on warehouse backorder to try and find the item. This week we are doing a yearly physical inventory and...

we are not resuming shipping until the 7th. The customer did call on the 29th and cancelled her order at which time the operator told her if she wished to order something else to replace those glasses she would give her free express shipping.The item was found and we do now have them in the correct location. If the customer would like us to replace her order and ship it out express we would be happy to do so.

The customer accepted the VIP via the internet when her order was placed. When placing the order at the end of the order it says "Join VIP today to Claim Free Shipping and 10% Cash Back on Every Order"It gives the offer and Billing Details as well as having you sign up where it states...."Start...

Saving Now  ...To claim your 10% cash back and free shipping rebate on today's order, simply provide your email address below and click Start Saving to join In the Company of Dogs VIP today!    By entering your email address below as your electronic signature and by clicking "Start Saving" , after your 30-days free, you authorize In the Company of Dogs VIP to charge monthly membership fees of 14.95, as described in the Offer and Billing Details on the right, to the same account your provided for your In the Company of Dogs purchase. It then gives a box that says email address with a box beneath that says START SAVING...The customer also receives an email to the email address given stating they have accepted the VIP. We have checked the toll free number 1-[redacted] and it is working.At this time I will contact VIP and cancel your membership and refund your monthly fees.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Calling it a "knit COAT" still does not make a sweater a coat.  Fine I will return in for a full refund (I need to know how and I do not want to be responsible for any shipping costs due to the falst advertising of the item), HOWEVER I feel you're advertising needs to be changed to say it is a SWEATER, because that is CLEARLY what it is upon receipt of the item!
http://www.pyramidcollection.com/itemdy00.aspx?T1=P92202+S&source=igodigital...⇄ Garden. Two shades of gray! This striking, handsomely knit coat features an asymmetric, cowl-neck collar, with silvertoned, rose-detailed snap buttons down the front. Note the metallic, golden-thread sparkles in the lighter-gray knit. Long sleeves; lettuce-edged cuffs. Poly/spandex. Hand wash/dry clean. Imported. Sizes: S (6–8), M (10–12), L (14), XL (16), 1X (18), 2X (18W), 3X (20W); 32"–39" long.Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/07/15) */
[redacted] is correct in stating that we are experiencing some technical issues with his account. Upon transferring units, an unassigned charge appeared on the account and both property staff and corporate staff could not remove the charge. Due to...

the account appearing to have a balance due, the system automatically began charging $5 per day. It was communicated on July 7th to [redacted] that all he owed was $670 by July 8 and he would be paid up. However, due to this technical error that our software company is still looking into, fees would still accrue, but [redacted] is not responsible and has not been held responsible for those fees as we are aware they are accruing due to error. Unfortunately, the technical error is something that our software company alone must figure out and we are doing everything we can to speed up that process. On July 14, the company did a test fix to the page which put the resident's balance with a credit of $5. It appears that the resident's account is still reflecting a credit of $5 as of 7/15/2016 at 12:07pm. Regarding the pay or evict the resident received, [redacted] was late on his rent for July and according to the lease policies, we are still required to post delinquent accounts a pay or evict, even if we were informed they would be late. Due to a new manager on the property, that pay or evict had an incorrect balance listed, however, a corporate staff member assured [redacted] that his balance to be paid was $670 only and the rest are fees that we are working to get removed.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company - after 2+ months of not acting - DID finally act to correct the issue, but only after this complaint was filed along side several negative reviews online. The company did wipe the fraudulent balance at that time - but also notated "It may go back up at some point until the issue is corrected". I've also received a VM from the company saying even the amount they said I owed is incorrect, and I still owe $5 that they failed to calculate. (Though the rep stated they're not going to make me pay it).. so even the amount they say I owe, they've come back after the fact saying "Well, its actually more than that.. sorry, our stupid system messed up!" I did pay July rent a few days late - which was communicated to the office by phone, as well as email. Imagine my shock when after much diligence in making sure everyone was on the same page as to what was owed, based on the company's fuzzy accounting, to receive an eviction notice on my door that very same afternoon of the last communication - listing the fraudulent balance included in my rent due. I'm 'ok' with this Revdex.com complaint being listed as 'resolved' for now, based on the fact that 2 months later - the company did finally act & remove the false debt from my record. That said, the company showed virtually NO interest to correct until I listed this situation publicly, which I feel needs to be noted for anyone else thinking of doing business with TLC properties.

An internet order was placed on 4/30/15 by [redacted]. At the end of the order when it decribed the VIP membership with details the customer selected that they would like the membership and entered their zip code as well as selecting the start savings option. All of the information was on the...

website and after the order is placed and the customer accepts the program again all the information as well as the toll free number to call and cancel is emailed to the email address used on the order.At this time I will contact the membership and ask that [redacted] membership be canceled and all fees credited back to the credit card used.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I have been charged in September and October the $14.95!!  I have obviously NOT been removed from the list! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Even if we go by just what I still have in merchandise and the the jacket returned the dollars do not add up.  Transactions:  Charge $199.95Credit:  $156.71-Charge:  $52.24I have a scarf and a sweater in my possession totaling $77.41 and I no longer have the coat.  NorthStyle has $95.48 of my money.  Actually more because the scarf and the sweater were on SALE!!!  The numbers do not add up.  This is so ridiculous and the fact that I wasn't getting any response from them and they were lying?  What about that part?
Regards,
[redacted]

We did not charge the credit card only received authorization at the time of order. The bank drops the authorization automatically if the item is not shipped and charged. We did charge for the new sweatshirt on 11/12/15 $47.48.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I reject this rude response that is implying I am unable to comprehend what I read. (definitely not courteous as stated in their mail order magazine) They are simply reiterating the dishonesty in their guarantee that state that "items can be returned for a prompt and courteous exchange, credit, or refund".  The fact that they put their actual response time on the invoice AFTER the item has already been purchased is FALSE advertising.  I would not have ordered any clothing if I had known it would take over a month to process a refund if returned.  I do not agree with letting any retail online business hold my money for that amount of time. As of 6/4/16, I did receive one refund from Pyramid, I am still waiting for the credit from Catalog Favorites.
Regards,
[redacted]

This item is not in a location in the warehouse. It could have been received but is not in a location to be shipped out. As soon as it is the customer's order will be shipped.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
On shipping date - disagree but dropping it (tracking number tells all). Another issue has arisen - at least one package has been delivered to the original address so it is not beign returned to the company. My family at the original address is having to go to the post office (this was shipped via [redacted] smart post so it was delivered by [redacted]) to determine if it can just be sent back or if they can forward to me so I can ship it back.Regards,
[redacted]

The credit was processed by us and as stated we were debited at the time you were credited. The reference number to give your bank is [redacted]. That is the credit to your account. We have no further actions done on your credit card,

We do apologize all credits have been issued for the entire order and shipping. If there were any expenses incurred as a result of this order please let us know and we will reimburse you.