A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
On shipping date - disagree but dropping it (tracking number tells all). Another issue has arisen - at least one package has been delivered to the original address so it is not beign returned to the company. My family at the original address is having to go to the post office (this was shipped via [redacted] smart post so it was delivered by [redacted]) to determine if it can just be sent back or if they can forward to me so I can ship it back.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

The customer placed an internet order on 12/1/14 and accepted the Young Explorers  VIP program. All of the terms and conditions were explained on the website and to accept the offer you had to fill out information requested. I will provide you with the VIP phone number to call to cancel and...

request a refund. ###-###-####.

I have forwarded your information to our E-commerce department to have your name removed from all emails.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I will send your name and address to our marketing department to have your name and address removed from our mailing list. You might receive one more mailings because the catalogs are preprinted in advance.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I will submit your name and address to our marketing department to have all mailings stopped under your information. This will take approximately 30 days so all catalogs that might already be printed to cease. After that time frame you will not be receiving our catalogs.

When orders are taken operators do not know what type of credit card it is. All of the gift cards have an insert stating not to discard due to the fact you might need to return an item and a credit goes back to the gift card. If you call we could access the complete number of the card for you to reuse at another time.

I will pass this issue on to management and at this time will make sure your name has been removed from our mailings.Sorry for any inconvenience this might have caused.

I will have your name and address removed from our mailings lists and bring your concerns to management.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I did not receive any follow up e-mails regarding the VIP program - only advertisements from Young Explorers.  For informational purposes, I tried on several occasions today to call the three toll free phone numbers given by your customer service department and all have a recording 'out of service'.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The person from VIP that has resolved this issue and given credit is [redacted].

This customer placed an internet order on 4/9/16 at 5:28 am EST. The customer had to have placed the order because her credit card number was entered and that information is not asked for on the internet until the order is placed. The customer called on 4/18/16 to say she received the item and...

at that time we verified the last four numbers of her credit card used. At this time our operator gave her the credit for the item back to the credit card used.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Date Sent: 5/10/2016 12:00:00 AMI canceled the membership as soon as I read the terms and before I was charged for the membership, But I absolutely refused to accept membership even for free postage and shipping until the phone sales woman said, " You can save money on your utilities." She also said I would get me products in five days. The post office and [redacted] both agree that returns of the packages would only take 4 to 5 days, but the products did not reach me for Three Weeks. As they were to be birthday gifts and did not arrive on time I refused them unopened. If this were not a moot issue I would demand to hear the tape and I would swear in court that I was promised what I've stated above. I have conferred with [redacted] and again with Cuddletown VIP customer service and have received an apology for the delay in my refund, and that I should expect my credit card to register an additional credit of 109.00. The woman I spoke to was most helpful, a delightful change to the people who have been denying that my returned product reached them. Thank you Revdex.com, for your help in communicating with difficult people in charge of not refunding money. the case is closed as far as I am concerned. I do not recommend shoppers doing business with this company. Regards,
[redacted]

From the email to the Revdex.com we thought you wanted a new helicopter so it was sent out on a fed ex 2 day express to the address requested. At this time we will issue a refund and will refund the return postage to you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

All of our items are unconditionally guaranteed. We will issue a credit for the item.

This order was placed on a Sunday and rush ship method was requested which is an extra 4.95. The order should have shipped out on Monday but did not ship until Wednesday. We have refunded 14.95 shipping for the customers inconvenience.