A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I agreed to the resolution of this matter on January 20, 2016.  However, it is now been over 10 days and the company has not issued me a credit for this matter.  In fact, they just read my emails, copies of which I sent you, on 01/29/16. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The customer placed an internet order on 12/1/14 and accepted the Young Explorers  VIP program. All of the terms and conditions were explained on the website and to accept the offer you had to fill out information requested. I will provide you with the VIP phone number to call to cancel and...

request a refund. ###-###-####.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

I will send your name and address to our marketing department to have your name and address removed from our mailing list. You might receive one more mailings because the catalogs are preprinted in advance.

I will pass this issue on to management and at this time will make sure your name has been removed from our mailings.Sorry for any inconvenience this might have caused.

I will have your name and address removed from our mailings lists and bring your concerns to management.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I did not receive any follow up e-mails regarding the VIP program - only advertisements from Young Explorers.  For informational purposes, I tried on several occasions today to call the three toll free phone numbers given by your customer service department and all have a recording 'out of service'.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This customer placed an internet order on 4/9/16 at 5:28 am EST. The customer had to have placed the order because her credit card number was entered and that information is not asked for on the internet until the order is placed. The customer called on 4/18/16 to say she received the item and...

at that time we verified the last four numbers of her credit card used. At this time our operator gave her the credit for the item back to the credit card used.

The person from VIP that has resolved this issue and given credit is [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Date Sent: 5/10/2016 12:00:00 AMI canceled the membership as soon as I read the terms and before I was charged for the membership, But I absolutely refused to accept membership even for free postage and shipping until the phone sales woman said, " You can save money on your utilities." She also said I would get me products in five days. The post office and [redacted] both agree that returns of the packages would only take 4 to 5 days, but the products did not reach me for Three Weeks. As they were to be birthday gifts and did not arrive on time I refused them unopened. If this were not a moot issue I would demand to hear the tape and I would swear in court that I was promised what I've stated above. I have conferred with [redacted] and again with Cuddletown VIP customer service and have received an apology for the delay in my refund, and that I should expect my credit card to register an additional credit of 109.00. The woman I spoke to was most helpful, a delightful change to the people who have been denying that my returned product reached them. Thank you Revdex.com, for your help in communicating with difficult people in charge of not refunding money. the case is closed as far as I am concerned. I do not recommend shoppers doing business with this company. Regards,
[redacted]

I will submit your name and address to our marketing department to have all mailings stopped under your information. This will take approximately 30 days so all catalogs that might already be printed to cease. After that time frame you will not be receiving our catalogs.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

When orders are taken operators do not know what type of credit card it is. All of the gift cards have an insert stating not to discard due to the fact you might need to return an item and a credit goes back to the gift card. If you call we could access the complete number of the card for you to reuse at another time.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have forwarded your information to our E-commerce department to have your name removed from all emails.

The customer placed an order totaling 454.59. Her credit card was charged 2 payments one on 11/11/15 for 164.86 and one on 12/11/15 for 144.87. She received credits for 24.99 on 12/28/15 119.90 on 01/21/16 and 144.85 on 3/8/16 totaling 289.74. The total charge was 309.79. The difference in credit is...

the shipping of 19.99 which we do not reimburse. When the customer called she told the operator that the refund of an item was not credited of 74.95 so the operator did also credit the customer 74.95 on 2/17/16. Which now is a total credit to the customer of 364.69 and she was only billed 309.73

A credit has been issued to the damaged item.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]