A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

From the email to the Revdex.com we thought you wanted a new helicopter so it was sent out on a fed ex 2 day express to the address requested. At this time we will issue a refund and will refund the return postage to you.

A check for 19.95 was generated  on 1/6/17 for 19.95 # [redacted] and because the shipping was on the original order not the replacement I have issued a credit for the 6.99 shipping on a separate check. That should be received sometime next week.

We have reached out to the VIP membership team and they processed the claim on 01/16/16, so a check should have gone out this week.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This order was placed on a Sunday and rush ship method was requested which is an extra 4.95. The order should have shipped out on Monday but did not ship until Wednesday. We have refunded 14.95 shipping for the customers inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I did not receive any email from them about the VIP membership, it was not noted on my invoice that I had taken advantage of the membership and why would I become a VIP member if I only ever ordered from them one time?Their failure to respond to me immediate when I first contacted them says alot.  I have attached documents that will reflect my attempts to rectify the situation.  However, I agree to have them cancel the membership and issue a refund.  No further action is necessary.  Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #...

[redacted]. Please add your rejection comments below. 
I appreciate the fact that some items within the order were cancelled after multiple attempts to resolve the situation were unsatisfactory and ultimately requiring intervention from the Revdex.com before the company would cooperate. I have yet to receive any items or credits as stated in the business response.  If that occurs then this case can be closed. If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

When items are returned or exchanged we credit the card used to place the order. We got authorization from the credit card for the 110.91 which was the items ordered 159.85 minus the check the customer sent in of 48.94. We do not charge the customer until the order ships. The bank is who either takes the money for the authorization or credits it back if or when we bill upon shipment. Authorization from banks last 7 days depending on the bank if not billed within that time frame. We do not know if they are debit or credit cards when orders are placed.

All of our items are unconditionally guaranteed. We will issue a credit for the item.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/05/05) */
The lease with the resident explains what normal wear and tear is and is described by the following. "Carpet and Flooring: standard wear and tear to carpet consists of patterns in the carpet were furniture sat and very light increases in traffic...

pattern. Some examples of normal wear and tear to the carpets and flooring would be considered, but not limited to: tears and rips in the vinyl, carpet, or linoleum, Heavy traffic patterns(Largely due to failure to vacuum frequently) cigarette burns, stains, etc." The carpet in this specific apartment had multiple areas roughly the size of a baseball that were worn down to the backing of the carpet or the padding behind the carpet. Pictures can be provided if requested. The resident also signed and agreed to our pest addendum of the lease. This states the resident should report any problems immediately to the Agent/Owner. After the resident moved out there was a severe cockroach infestation. The unit had to be professionally treated three time to eradicate the pests. Section 4 of this addendum explains the resident will be held responsible for the costs incurred for these treatments. If there is any further documentation needed please let us know.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like to know when the last time the carpet was replaced, because the holes in the carpet are from furniture. As far as the infestation goes the property manager that walked is through the leasing proscess told us there was already a bug problem and that it would be taken care of which it seems it was not.
Final Business Response /* (4000, 9, 2016/05/20) */
As a company we would not move someone into an apartment with pests and there was nothing on the move in inspection about pests. There was also nothing about holes dug into the carpet from furniture on the move in inspection. These are not divots where furniture sat that could be removed from cleaning. These are holes where the carpeting is ground away and only the backing or padding is left. This is not normal wear and tear.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I accept the company is refunding my money, however, as I have mentioned numerous times, the original debit card that was used to make these purchases has been destroyed by my credit union and NO LONGER EXISTS.  I have told the company this in the past and I was told that it will still be deposited even though the card no longer exists.  After speaking with my credit union, this is not possible.  So stating you have refunded my money to a non existent credit card does not resolve the issue of my refund.  What other means can my money be refunded to me?
Regards,
[redacted]

I do apologize the order shipped on 4/8/15 and I do not know why the package has not arrived. I have given you a refund for the order including shipping and then reshipped the items again without any postage.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]PS I will keep copy of the business’ statement with the date & if necessary will issue a new complaint if not resolved in timeframe stated by the business,Thank you.

The orders you attached are from the [redacted] and [redacted] are from the year 2014 (see date on top of email). The order you are questioning and give the order number of [redacted] on your Revdex.com complaint is from April of 2016.

I do apologize for the day delay and have credited your account for the 26.94.

I called the customer yesterday letting her know we were unable to reach the 3rd party [redacted] which we have not done business with for 3 years. I let [redacted] know we would honor the credit due her and asked if she would like a credit to a new credit card or a check. She requested a credit to an [redacted] card which we processed yesterday for 462.70.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I received the item that shipped I believe on 7/16/16 ! I checked the status today on the remaining item which is showing the item IS in the warehouse ! NOW they're saying it will be shipped when it becomes AVAILABLE ??? Their first response stated it would be shipped by the end of the week ! I'm not trusting them one iota ! As I said in my last message, the issue will NOT be settled until the other item is in my possession and intact ! I'm ALSO preparing to file a complaint with the Attorney Generals Office ! Nothing is settled !
Regards,
[redacted]