A & D Wood Products, Inc.

The customer placed an order totaling 454.59. Her credit card was charged 2 payments one on 11/11/15 for 164.86 and one on 12/11/15 for 144.87. She received credits for 24.99 on 12/28/15 119.90 on 01/21/16 and 144.85 on 3/8/16 totaling 289.74. The total charge was 309.79. The difference in credit is...

the shipping of 19.99 which we do not reimburse. When the customer called she told the operator that the refund of an item was not credited of 74.95 so the operator did also credit the customer 74.95 on 2/17/16. Which now is a total credit to the customer of 364.69 and she was only billed 309.73

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

A credit has been issued to the damaged item.

A check for 19.95 was generated  on 1/6/17 for 19.95 # [redacted] and because the shipping was on the original order not the replacement I have issued a credit for the 6.99 shipping on a separate check. That should be received sometime next week.

When items are returned or exchanged we credit the card used to place the order. We got authorization from the credit card for the 110.91 which was the items ordered 159.85 minus the check the customer sent in of 48.94. We do not charge the customer until the order ships. The bank is who either takes the money for the authorization or credits it back if or when we bill upon shipment. Authorization from banks last 7 days depending on the bank if not billed within that time frame. We do not know if they are debit or credit cards when orders are placed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #...

[redacted]. Please add your rejection comments below. 
I appreciate the fact that some items within the order were cancelled after multiple attempts to resolve the situation were unsatisfactory and ultimately requiring intervention from the Revdex.com before the company would cooperate. I have yet to receive any items or credits as stated in the business response.  If that occurs then this case can be closed. If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I did not receive any email from them about the VIP membership, it was not noted on my invoice that I had taken advantage of the membership and why would I become a VIP member if I only ever ordered from them one time?Their failure to respond to me immediate when I first contacted them says alot.  I have attached documents that will reflect my attempts to rectify the situation.  However, I agree to have them cancel the membership and issue a refund.  No further action is necessary.  Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have reached out to the VIP membership team and they processed the claim on 01/16/16, so a check should have gone out this week.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]PS I will keep copy of the business’ statement with the date & if necessary will issue a new complaint if not resolved in timeframe stated by the business,Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I accept the company is refunding my money, however, as I have mentioned numerous times, the original debit card that was used to make these purchases has been destroyed by my credit union and NO LONGER EXISTS.  I have told the company this in the past and I was told that it will still be deposited even though the card no longer exists.  After speaking with my credit union, this is not possible.  So stating you have refunded my money to a non existent credit card does not resolve the issue of my refund.  What other means can my money be refunded to me?
Regards,
[redacted]

I called the customer yesterday letting her know we were unable to reach the 3rd party [redacted] which we have not done business with for 3 years. I let [redacted] know we would honor the credit due her and asked if she would like a credit to a new credit card or a check. She requested a credit to an [redacted] card which we processed yesterday for 462.70.

I do apologize for the day delay and have credited your account for the 26.94.

This is a program that is offered on line and we cannot just sign you up. All of the details of the program Information and boxes must be checked if you wish to try the program. At this time your credit card has already been credited for the charges on 2/14/17.

The orders you attached are from the [redacted] and [redacted] are from the year 2014 (see date on top of email). The order you are questioning and give the order number of [redacted] on your Revdex.com complaint is from April of 2016.

I do apologize the order shipped on 4/8/15 and I do not know why the package has not arrived. I have given you a refund for the order including shipping and then reshipped the items again without any postage.

The original order was found and placed on 8/26/13. The exchange was processed and the new ring was sent out on 5/23/16.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]