Affinion Group, Inc.

Review: A representive called me about great fun and asked me to try their services for 1.00 for 30 days. I called a little before the the 30 days and tried to cancel and the representative said I should keep it because of the benefits. I just wanted cancel because I have no use for the services.Desired Settlement: I would like a refund of 19.99 and for the company to lose my information.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Ms. [redacted] can be assured that her Great Fun membership was canceled on November 14, 2014, and a refund of $19.99 is being issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: I subscribed to Great Fun after having been offered a $25 rebate for tickets I ordered online. I was told that I would be charged $1 for a 30 day trial period and if I did not cancel within that time frame I would be charged $16.99 per month for the services. I never got the rebate I was offered, and cancelled within a few days because I read bad reviews online about the company. I then noticed on my bank statement that I was being charged from another company called Shoppers Advantage, which Trilegiant also owns. I called Great Fun and explained that I did not authorize my card to be charged for shoppers advantage, and they apologized for the confusion, but said that was what they do. I think it is inappropriate for the company to charge you for something that you did not agree to. I read reviews online that hundreds of people have been charged thousands of dollars without their permission by this company. I think they should be put out of business.Desired Settlement: I think they company shoudl be exposed and shut down.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on November 9th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $50 worth of [redacted] purchase rebates. The offer related to Shoppers Advantage was $20 in gas rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on November 14th, 2013, during her trial period. Ms. [redacted]’s Shoppers Advantage membership was also canceled on November 14th, 2013, and a refund of $1.00 was issued to her debit card account as reimbursement of the trial fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I have been getting charged twice a month for $16.99 (total of $33.98) on each transaction from Buyers Advantage on my [redacted] credit card since March of 2014 (total of 34 payments). I called [redacted] and they said they are going to issue an investigation for fraud. They were also able to look up the company and give me their phone number.I was told to call them from [redacted] Bank to remove my name from their system. I called Buyers Advantage and told them that I did not sign up for any of there services. I also told Buyers Advantage that I would be filing a fraud claim. Buyers Advantage said they would cancel my membership (that of which I did not sign up for) and gave me the cancellation policy number.I have been trying to build up my credit for the past 6 months and decided to check my recent transactions. Here is where I noticed the same occurring charges and began to play detective. I've noticed that this has happened to quite a few people. I would like to receive all of my funds back and anything I can get from these scums. Thank you for your time and consideration. I look forward to hearing from you soon.Desired Settlement: I would like my money returned back to me and receive any additional fees for disrupting my credit score.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Buyers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Buyers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Buyers Advantage and Great Fun services on February 18, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Buyers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for Buyers Advantage and Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Buyers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his first and last name, address, and billing information to enroll in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Buyers Advantage and Great Fun. As such, Mr. [redacted] Buyers Advantage membership was canceled on August 4, 2015, and a full refund totaling $289.83 is being issued to his credit card account. Mr. [redacted] Great Fun membership was canceled on August 5, 2015, and additional refunds totaling $272.84 are being issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: There was a monthly debit of $14.99 from my checking account, unauthorized, for 10 months before I noticed (my bad). After about 3 hours including 2 phone calls and a trip to the bank. I was finally told that I signed up for an autoclub, which I most definitely did not do because I already have a membership for years with "Better World Club." I asked them to send me some kind of proof (which I know does not exist) that I signed up. They said they would, but of course did not.Desired Settlement: Refund of 14.99 a month for the past 10 months

Business

Response:

Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] Gold membership, a service provided by Trilegiant Corporation. By way of background, [redacted] Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge. Ms. [redacted] received a solicitation to join [redacted] Gold which was mailed to select [redacted] Bank customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number which was listed in the membership materials. Our records indicate that Ms. [redacted] was enrolled in [redacted] Gold on August 27, 2012, after we received her signed and completed order card. We have attached a copy of Ms. [redacted] order card for your review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Gold. As such, Ms. [redacted] membership was canceled on June 30, 2015, and refunds totaling $479.68 will be issued to her checking account as full reimbursement of the fees that she was charged for the service. We have also have taken immediate steps to remove Ms. [redacted] name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to add that I never recieved any "membershhip material" or the gas card. Perhaps a clever trick: Nothing in the mail = no reminder to cancel the membership.

Sincerely,

Review: I have an unauthorized charge of $4.50 from my SAVINGS account from this company. When I contacted them to remove the charge, they claimed they could not find my information. I gave them my full name, my home address, the bank they charged me from, and they still were unable to find my account. They asked me other personal questions which I didn't feel comfortable answering due to security concerns. They were unable to locate my account and unable to help me any further. They requested that I FAX them a copy of my bank statement so they could investigate it further. Again, I feel like this is a security concern. I have never heard of this company before, I never authorized any charges from them, and I am highly distressed that they are able to pull money from my savings account so easily without permission.Desired Settlement: I would like a FULL refund from this company and assurance that I will never receive another charge from Affinion again.

Business

Response:

August 12, 2015VIA ONLINE SUBMISSIONM. [redacted]Revdex.comREQUESTING ADDITIONAL INFORMATION FOR: Revdex.com ID#: [redacted] Dear This submission is in response to the above referenced complaint.I have reviewed our database and I am not able to locate the complainant, based on the information provided in the complaint. To expand the scope of our investigation, we are requesting the complainant provide additional information including, but not limited to, *Former name/address*Billing descriptor information contained on her statement*Name of Financial Institution from which premiums are being debitedIf the complainant is not comfortable providing this information via this website, we are requesting they provide this information directly to a representative at the Revdex.com. Upon our company's receipt of this information from the Revdex.com we will reopen our file for this investigation.Sincerely,Third Party AdministratorCC: Carrier

Review: When I signed up for this program, I was sold on the fact that I could receive a $50 rebate from one purchase I had made with [redacted]. Unfortunately, this was false and a reflection of their poor service. I only received $25 back and was simply told sorry with no solution or aim to resolve the guarantee that their employee had given me.Desired Settlement: This solution should be resolved as they guaranteed. My $50 rebate for the one ticket purchase I made.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

Our records indicate that [redacted] was enrolled in our [redacted] service on July 2, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted]. The offer for joining [redacted] was two $25 rebates for purchases from [redacted].

We regret any misunderstanding concerning the terms of our offer. In order to uphold our high level of customer satisfaction, we have requested for an additional $25 rebate check to be sent to [redacted] can expect to receive this check within the next 2-4 weeks.

In addition, [redacted]’s [redacted] membership was canceled on July 23, 2014, and she will not be charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I got billed for membership with this company when I never subscribedDesired Settlement: I'm reporting this since this was a fraudalent transaction and would like to see this company get fine or put out of business.

I image there must be other people who is getting submscribed to this program without authorization.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage service on November 19, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted] membership was canceled on June 9, 2015, and a refund of $85.95 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I received notification from Affinion Group around April 14, 2015 indicating that our payment was received April 2, 2015 and was due March 31, 2015, therefore the insurance coverage had lapsed. The check for the premium was mailed March 27, 2015 in plenty of time to reach Affinion by March 31, 2015. I contacted customer service at 6:40 PM on April 16, 2015, and spoke with someone who called himself [redacted] who indicated that the payment would be applied to the next quarterly (2nd quarter of 2015)premium, and that the insurance was reinstated.On July 13, 2015, I received another notification from Affinion indicating that they could not collect the premium for the insurance coverage, and the policy was no longer in force and terminated. Once again, I made a call at 6:26 PM on July 15, 2015, and spoke to a person who called himself David who stated that he would send a document within 3-5 business days so I could update credit card information for premium payment. Once that was done, the policy could be reinstated. To date, that has not been received. However, according to "[redacted]" on April 16, the premium that was 2 days late should have paid for the second quarter premium.On July 17, 2015, I received a refund check for the premium that I obviously paid to Affinion on March 27. And again I called customer service on July 17, 2015 at 3:45 PM and spoke with "[redacted]" who said the refund was sent because the policy was terminated!Affinion had my money, and had indicated the late payment would be applied to the second quarter premium which it was not.Desired Settlement: Currently, Affinion has a Revdex.com B+ rating which is hard to believe since they had 971 complaints in the last 3 years, and 231 in the last 12 months.Seems to me that even if my payment missed the deadline by 2 days, there should be a grace period. Additionally, the premium was reconciled to the 2nd quarter, yet not applied. They are not following their own processes!Had I not paid into this policy for some time, I'd ignore jumping through hoops.

Business

Response:

July 30, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific information regarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant was mailed to the insured today, via overnight mail. We appreciate your understanding regarding this matter. Sincerely,Third Party Administrator cc: [redacted]

Review: I have found several charges on my elderly mother's bank account (which I am also on so this is my complaint as well as hers) which shows up as AD&D with a phone number of ###-###-####. There are several of them for small amounts. I googled this and it appears to be some accidental disability and dismemberment run by these scam artists Affinion Group. My mother states she never heard of these people and never signed up for anything. I called the number and after a 30 minute runaround I was told they don't have her listed. The google search turned up numerous sites complaining about these scammers. I plan on filing a complaint with consumer affairs, the [redacted] Attorney Generals office and the area police agency if this is not removed from the account immediately.Desired Settlement: Cease and desist removing funds from the dual account located in [redacted] of [redacted] and [redacted] immediately.

Business

Response:

October 4, 2013

VIA ONLINE SUBMISSION

The Revdex.com

Complaint ID#: [redacted]

Dear Madam or Sir:

This is in response to the above referenced complaint filed with your office. Affinion Benefis Group, LLC ("ABG" is the third party administrator for the insurance carrier providing this coverage.

As the nature of this complaint pertains to insurance, for privacy reasons we are unable to provide a detailed response on this website. Please be assured a response will be mailed directly to the complainant, within 5-7 business days, addressing their concerns.

We appreciate your understanding in this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

cc: Carrier

Review: I canceled membership to Shoppers Advantage on May 19, 2014 cancelation confirmation number is [redacted] that same day a charge for that membership posted to my checking account, when I called and asked for a refund they informed me there was no refund due to me because they had billed it on the 17th saying that I was aware of the 17th as a billing date. I thought the billing date was the 21st as it had been in April. I never received anything this company promised to get me to buy a membership, no membership information was sent to me nor was the $100 in gas cards. I think I am entitled to this refund and they should give it promptly along with the $35 overdraft charge it caused to my account. I hope this company will be investigated and other people buying event tickets from [redacted] will not be scammed as I was.

Product_Or_Service: membershipDesired Settlement: DesiredSettlementID: Refund

$16.99 refund and $35.00 for overdraft charge caused by this charge being sent through my account prior to the date it originally posted and after being canceled.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 5th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for joining Shoppers Advantage was $20.00 worth of rebates for gas purchases. The offer related to Great Fun was $100.00 in rebates for purchases from [redacted]. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. The most recent charge for Ms. [redacted]’s Shoppers Advantage membership was issued on May 17, 2014, and because this charge was processed before the membership was canceled, it still successfully posted to Ms. [redacted]’s account. Ms. [redacted] can be assured her Shoppers Advantage membership was canceled on May 19, 2014, and a refund for $16.99 will be issued to her debit card account as reimbursement of the current monthly fee that she was charged. Ms. [redacted]’s Great Fun membership was also canceled on May 19, 2014, and an additional refund of $16.99 will be issued to her account as reimbursement for this service. Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her bank statement depicting any fees that she incurred due to the Shoppers Advantage or Great Fun service billings to my attention for review and reimbursement.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

From: [redacted]

Sent: Friday, May 30, 2014 4:41 PM

To: [redacted]

Subject: Revdex.com COMLAINT ID [redacted]

Ms. [redacted],

Below you will find the letter I sent to Mr. [redacted] in regards to the complaint listed above. I hope this settles my complaint. They refunded the original charge of $16.99 today. Thank you and the Revdex.com for handling this issue for me.

Mr. [redacted],

Above is both an attachment with the bank credentials on it and just a copied and pasted copy of my bank account for the dates of May 15 through May 21st as you can see your post went into the account on May 20th which overdrafted the account to -$17.84 and I was charged a $35.00 overdraft fee for your withdrawal on May 21. I hope this provides the information needed to have these fees reimbursed if not I can have the bank fax you this information.

I will be forwarding a copy of this e-mail to the Revdex.com as well as follow-up on the case.

Sincerely,

Business

Response:

Thank you for your additional correspondence.

After reviewing Ms. [redacted]’s documentation, we have agreed to grant her request for a refund of the overdraft fee that she received. We ask that Ms. [redacted] please allow up to seven business days for this additional refund of $35.00 to reflect on her account.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: TLG-Shopper and TLG-Great Fun has been taking 19.99 and 21.95 each month since January, 2013 for a total of 335.52. I have never signed up for any service from this company nor do I even know who they are other than what appeared on my statement.

Product_Or_Service: None

Desired Settlement: DesiredSettlementID: Refund

Refund of 335.52 for services not provided.

Business

Response:

Business Response /* (1000, 5, 2013/08/20) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on November 19th, 2012. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, she will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on August 20th, 2013 and a full refund of $176.60 will be issued to her credit or debit card account. Ms. [redacted]'s Great Fun membership was also canceled on August 20th, 2013, and an additional refund of $160.92 will be issued to her account as full reimbursement of the fees that she was charged.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Deceptive practice of getting people to sign up for membership in "discount clubs" and then increasing the charge and never providing any discounts.

This company was deducting $16.99/month from our checking account stemming from a purchase on [redacted] - initial offer for a $1.00/mo for discounts on restaurants, hotels, etc. then without approval increased to $16.99/mo - have never received any discount member club card to use for discounts nor any coupons etc. Desired Settlement: I'm sure they are charging many others each month for this "service" and I want them investigated and this auto charging ceased. Also, I would like all charges to everyone re-imbursed.

Business

Response:

Business Response /* (1000, 5, 2013/07/09) */

Thank you for [redacted]'s correspondence regarding her concerns with [redacted]'s Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 8th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a $15 rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on July 8th, 2013, and a full refund of $272.84 will be issued to his checking account. Mr. [redacted]'s Shoppers Advantage membership was canceled on July 9th, 2013, and an additional refund of $272.84 will be issued to his account as full reimbursement of the fees that he was charged for this service.

We apologize for any inconvenience that Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I received an advertisement in the mail with coupons for a variety of things including rental cars, stores,restaurants, etc. I did not ask for or in any way order these items. As I read the letter, luckily it tells me I have already been charged $1.00 and will be billed monthly $19.99 or the then-current membership fee to be automatically billed or deducted from my credit or debit card. How did this company get my account numbers? I want my account numbers removed from any list, from this company and any others. I had to call the number to remove myself from this billing and he at first told me I could not get the $1.00 back until I insisted that he better put it back into my account. Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I want to know how this company got my account numbers and why they think they can just take money from me without asking and that I did not ask for this at all. I want my account numbers removed from any list he got my numbers from as they could use these illegally.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on January 19, 2015. On that date, she was asked if she would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was $40 in purchase rebates. The offer related to Shoppers Advantage was a $25 American Express gift card. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, [redacted] Great Fun and Shoppers Advantage memberships were both canceled during the trial periods, and refunds are being issued to her credit or debit card account for the two $1.00 trial fees that she was charged. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]I am rejecting this response because: I CANCELLED MY ENROLLMENT TO VALUPASS AROUND 1/26/15 WHICH IS THE ONLY COMPANY I GAVE MY CREDIT CARD INFORMATION TO. THEN EVEN AFTER CANCELLING IM GETTING CHARGES TO MY BANK ACCOUNT WITHOUT MY PERMISSION AND MONTHLY FEES TO BE CHARGED IF I DONT CANCEL THE SIGN UP TO THIS COMPANY. NOONE HAS THE RIGHT TO DEDUCT MONEY FROM MY ACCOUNT WITHOUT MY PERMISSION PRIOR TO ASKING ME. IT IS A CRIME TO GET INTO ANYONES BANK ACCOUNT WITHOUT THEIR KNOWLEDGE. VALUPASS IS AWARE OF WHAT THEY ARE DOING AND IT IS WRONG. ALL OF THESE COMPANIES HAVE NO RIGHT TO DO WHAT THEY ARE DOING. IF I HADNT READ THE LETTER I WOULD BE CHARGED MONTHLY FEES. I HAVE GOTTEN AT LEAST FIVE OTHER LETTERS OF THE SAME TYPE DOING THE SAME THING. YOU ARE ALL WRONG AND DOING CRIMINAL ACTIVITIES. THE BANK I DEAL WITH TOLD US THIS IS TOTALLY ILLEGAL AND THEY WILL TRY TO PRESS CHARGES AGAINST ALL THESE COMPANIES.Sincerely,[redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns with her Great Fun and Shoppers Advantage memberships. During her enrollments, [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. [redacted] provided her billing information in order to accept the offers in the services. Please ask [redacted] to contact me at [redacted] if she would like to listen to a recording of her enrollment call. [redacted] Great Fun and Shoppers Advantage memberships were both canceled during the trial periods, and she will not be charged a monthly fee for either service. We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Beginning in September 2005 continuing through August 2014 Affinion Benefits Group has been debiting my checking account each and every month in the amount of $5.00. Since the debits began upon opening the new Checking account, for 9 years I assumed this was a bank charge based on my account preference.I have never received any information from this company whatsoever. No Policy, no policy information, no literature, nothing. A total amount of $540.00 has been debited from my account and I was never contacted or advised what it was for. My wife spoke with a Rep. and also a Supervisor expressing the dissatisfaction on never receiving an Insurance policy or any other information pertaining to the Membership Fee that had been debited each month. She was told that if customers wanted to use any of the benefits they needed to call and request the information. How do customers know what if anything is available if a company does not let them know??The supervisor my wife spoke to by the name of [redacted], with the [redacted] Assured a full refund for the total amount debited from our account for the last 9 years would be generated but that it would take 3 - 4 months. This length of time for a refund of payment for unknown services is not acceptable.Desired Settlement: Expedited Full Refund for total debits ($540.00) made from our account for the period of September 2005 - August 2014. 3 - 4 months is not acceptable. (12 x 9 = 108 x 5.00 = $540.00)I also request that a copy of any and all documents pertaining to this membership with my alleged signature be forwarded to me for review.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that [redacted] was enrolled in the [redacted] program effective September 29, 2005, through his participating financial institution, [redacted]. The [redacted] program provides a variety of benefits including hotel and car rental discounts, Everyday Rebate Rewards, and Common Carrier Accidental Death Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the [redacted] program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. [redacted] can be assured that his membership was canceled on August 18, 2014, and refunds totaling $530.00 will be issued to his checking account as full reimbursement of the monthly fees that he was charged. Please ask [redacted] to allow seven business days for these refunds to post to his account.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

A refund in the specified amount was completed to my account as promised. However, on 08/26/2014 in the mail I received rebate forms and a WELCOME TO [redacted] form Affinion Financial Services. I would like additional confirmation that all accounts are cancelled and advise that I do not wish to enroll in anything further with this company.

Thank you

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns with his [redacted] membership.

[redacted] can be assured that his [redacted] membership was canceled on August 18, 2014, and he will no longer be charged a monthly fee for the service. We have also have taken immediate steps to remove [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have a charge of $16.99 posted on my [redacted] card account for July 17, 2014. I keep copies of all my charges until they show up on my account statement. I absolutely did not make this charge. I have researched the merchant and it seems there are many complaints of unauthorized charges. I know this is a fradulent charge and I would like to have it removed and the account cancelled.Thank you.[redacted]Desired Settlement: I have informed the bank which administers my [redacted] card and the account number has been changed. They informed me that I would be responsible for the $16.99. So I would like a cash refund or information that I can withhold that payment and the bank will be informed to cancel the charge.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on June 3, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on August 25, 2014, and a full refund of $17.99 will will be issued to her credit or debit card account. [redacted]’s [redacted] membership was canceled previously on July 7, 2014, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business indicates that I cancelled the membership with them on August 7, 2014 so I don't understand why my account was billed on August 16. However, I will accept their response, assuming that my account is actually credited as promised. Just a note, I was not aware that [redacted] and this company were the same. Otherwise I would have just sent you a copy of the cancellation message which I received from [redacted] by email on July 7, 2014.

Review: This company is a scam! They start by offering you a visa gift card, a check, some kind of financial discount, gifts, etc. They are terrible, because you have a one month trial, and then charged around $24.99 a month that is automatically debited from your banking account or credit card.I canceled within the first 30 days, and the rep on the phone said he updated my account for cancellation. Since then I have been charged $24.99 for over 1 year. I thought it was for a gym membership I had been paying.This is how they make your money hoping you either don't notice the withdrawals or mistake who was taking your money.When I called them 2 months ago, they said that they are not required to return my money, and then gave me a credit for the last month paid.If you google their name and scam you will see a long list of reports showing how they are corrupt .They have been sued many times, and continue to operate and take advantage of mislead customers.They do not send you a bill, nor they they contact you, their only contact is the monthly charges they make to your bank accountIf you are contacted by them, or recieve any kind of promotion, or something free, DO NOT SIGN UP.Even if you just deposit the check they will start your billing.This company should go out of business! Elite Excursions also known as Affinioin Group, is a scamming, cheating, unmoral, company and should be out of business.Beware of this company or any other like them that will take your money!!!

Desired Settlement: DesiredSettlementID: Refund

Refund of year and 3 months charges which would be $374.85

Business

Response:

Business Response /* (1000, 9, 2013/04/23) */

Thank you for your correspondence regarding [redacted]'s concerns with his Elite Excursions membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel membership in Elite Excursions for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial requests to cancel his Elite Excursions membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on March 7th, 2013 and a refund of $24.99 was issued to his credit or debit card account. An additional credit of $224.91 will be issued as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter may have been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: My credit card has been billed annually since 2002 to 2014 for $159.99 without my authorization.

The business claims they sent a renewal notice that I did not respond to cancel and therefore they were authorized to charge card. Including increasing the price from 79.99

I was not aware of these charges until November 27 2014 and had no idea I paid for this service for 12 years.

I also moved residences in that time period so not sure how they received my change of address.

I only received notice this year about renewal which brought it to my attention.

I would like to receive back payment for all unauthorized charges they applied to my card back to 2002.

I never used any of their services as I did not realize I had signed up. This is a total scam. And I will take legal action if I do not receive full payment back for the 12 years.Desired Settlement: $1920 refund required

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his AutoVantage membership, a service provided by Trilegiant Corporation. By way of background, AutoVantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join AutoVantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in the AutoVantage service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $2.50 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card. The solicitation piece fully disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the AutoVantage membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service. Our records indicate that Mr. [redacted] was enrolled in AutoVantage on June 21, 2002, after the $2.50 check was cashed. We are mailing a copy of the check to Mr. [redacted] for his review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage. As such, Mr. [redacted]’s membership was canceled on November 28, 2014, and refunds totaling $1,669.75 are being issued to his credit card account. We have also taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]

Review: A credit card protection service was added to my [redacted] consumer credit card account without my authorization. A charge showed up on my account that I did not recognize and when I contacted [redacted] I found out it is a credit card protection service. I informed [redacted] that I did not authorize this recurring charge and asked for the service to be cancelled. I paid the balance on the card and should not have had any new charges on the account. I received a bill showing I had a payment due and when I logged onto my account I found that this service was still being billed to my account. I contacted [redacted] again and they told me that I would have to contact the company directly and they provided me with the company name and phone number, [redacted] ###-###-####. I'm making this complaint today because this charge was never authorized and I should not have to spend my valuable time making phone calls to have the service cancelled in the first place. When I called [redacted] and asked them for their mailing address, they refused to provide it until I gave them my name, address and account number. This is just another service meant to bilk customers out of their hard earned money.

Product_Or_Service: Unauthorized charges for credit card protection

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want all charges from this company, since they started charging my account, refunded to me and I want this service removed from my account and I want to be removed from any list this company has me on or may have given my information to.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] a service provided by Trilegiant Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in [redacted] on October 11, 2010. On that date, she was asked if she would like to learn about a special offer when trying the service for a trial period. During the enrollment, [redacted] was provided with the terms of the membership i[redacted]. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted] membership was canceled on June 6, 2014, and a refund of $376.90 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I purchased a ticket with [redacted] and signed up for a membership with travelers advantage and canceled my membership right away. I had no issues with them. I checked my bank statement and saw a 16.99 charge from shoppers advantage and never heard of them. When I called and asked if they were affiliated with travelers advantage, Louis said yes. I asked him was I automatically a member with shoppers advantage since I became a member with travelers advantage and he said no. I told him I've never heard of shoppers advantage so how did I become a member with them. He had no answer. I told him to refund my 16.99 and he gave me a cancellation number and told me it would be refunded. Waited about 3 months and there was still no refund so I had to file a dispute with my bank.I did research and there were several others who have had the same experience as I. The website is below.http://www.[redacted].com/s[redacted]This should not have to continue going on and shoppers advantage needs to be shut down.Desired Settlement: I would like this matter to be resolved by the business stop charging others without authorization. That is illegal & stealing. Also if they are affiliated with travelers advantage then travelers advantage should say so when they are telling consumers about rebates and memberships. This is too much and it's effecting way to many consumers and we don't have time to deal with. It's unnecessary and should be handled. Otherwise, maybe it's time for the business's end.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 15, 2015, after making a reservation through [redacted] Airlines and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two (2) $50.00 rebates for [redacted] Airlines reservations. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call and cancel each service was provided during the enrollment process.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on July 23, 2015, and she was not charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was canceled on September 5, 2015, and refunds totaling $17.99 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A[redacted]Customer Relations

Review: I first signed for the promotional service on 4/22/15. I checked out the service online and found that it wasn't the type of service that I would use or need. The promotional was that I would try out the service for 30 days for $1.

I called just after 2 weeks to cancelled the service. The lady who took my call was very persistent that I try the service again and just wouldn't cancel my service. So I called back a couple of days later to cancel the service again.

These customer service reps must be trained to persuade people not to cancel, because I had to literally demanded that they cancel my service. I was getting very frustrated because they would not even allow me to talk. They kept talking and talking. Finally she said she would cancel my service and that was the end of it.

So I had thought. Then in July I saw my credit card statement with the charges from [redacted]. I called them and asked why were they still charging me. Then they asked me for the confirmation number... well I certainly don't have it anymore. It's been a couple of months now. He said that I don't have the confirmation, then the charges will still be there and he will issue the cancellation as of July.

So [redacted] has been charging me $16.99 since May 2015. Total of $50.97.

I have not used the service and they charged me for it.

seem a little unfair and ridiculous that I had to call 3 times to cancel a service and still be billed for it.Desired Settlement: I just want to be refunded in the amount of $50.97

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by [redacted]. Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. [redacted] can be assured that her [redacted] membership was canceled on July 28, 2015, and refunds totaling $50.97 will be issued to her credit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A.Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,