Affinion Group, Inc.

Review: Please find two extracts from my bank statements where eleven withdrawals of $9.95 from my [redacted] Bank account ending [redacted] from Oct 2012 to Aug 2013 was made, when I request a credit report from [redacted] I was told the account has not been activated.

NOV 09 2012 [redacted] DEBIT $9.95

OCT 05 2012 [redacted] DEBIT $9.95

My Old address: [redacted]Desired Settlement: I would like a refund of 109.45 to be sent to my new address: [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.

Mr. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which is listed in the membership materials.

Our records indicate that Mr. [redacted] was enrolled in [redacted] on August 3, 2012, after we received his signed and completed order card. We are mailing a copy of the order card to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted] membership was canceled on August 21, 2013, and a refund check for $109.45 will be mailed to him. Please ask Mr. [redacted] to allow fifteen to twenty business days to receive his refund.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Bought concert tickets and was offered $1 free month. The must cancel within 30 days was not clearly noted. Was charged $16.99 for over a year.Desired Settlement: to be refunded $254.85.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in our Great Fun service on February 9, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted. According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on January 2, 2015, and a refund of $578.66 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I bought a flight ticket 4 months ago from [redacted] and I received the notification that I can get $100 dollars rebate from Great Fun. I called them and they told me I can get an trial membership from Great Fun for $1 and get the rebates. I insisted many times that I do not want the offer and I just want the rebate. However, she gave me the membership of Shoppers Advantage and I did not know that. I just recently found that I am paying $16.99 for Shoppers Advantage membership every month while I am not using it at all. I called the Shoppers Advantage and they told me this amount is not refundable and the only thing they can do is to refund me for one month. However I have paid for two months. I have to say again that I was not aware that I have membership with this company. Shoppers Advantage have given me a hard time as they forced me to do something that I was not aware of and I did not want to. Even calling them was so difficult and I was trying to get connect to a representative agent for 4 hours. Plus I might have forgotten to pay the credit card they were charging without my permission. I really want to be compensated for the two months membership payments and the trouble they me put me in.

Business

Response:

Thank you for your correspondence regarding[redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 26, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr.[redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was $100 worth of reservation rebates. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr.[redacted] provided his date of birth to the representative confirming his authorization to enroll in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on December 10, 2014, and he was not charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was canceled on January 26, 2015, and a refund of $51.97 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I first signed for the promotional service on 4/22/15. I checked out the service online and found that it wasn't the type of service that I would use or need. The promotional was that I would try out the service for 30 days for $1.

I called just after 2 weeks to cancelled the service. The lady who took my call was very persistent that I try the service again and just wouldn't cancel my service. So I called back a couple of days later to cancel the service again.

These customer service reps must be trained to persuade people not to cancel, because I had to literally demanded that they cancel my service. I was getting very frustrated because they would not even allow me to talk. They kept talking and talking. Finally she said she would cancel my service and that was the end of it.

So I had thought. Then in July I saw my credit card statement with the charges from [redacted]. I called them and asked why were they still charging me. Then they asked me for the confirmation number... well I certainly don't have it anymore. It's been a couple of months now. He said that I don't have the confirmation, then the charges will still be there and he will issue the cancellation as of July.

So [redacted] has been charging me $16.99 since May 2015. Total of $50.97.

I have not used the service and they charged me for it.

seem a little unfair and ridiculous that I had to call 3 times to cancel a service and still be billed for it.Desired Settlement: I just want to be refunded in the amount of $50.97

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by [redacted]. Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. [redacted] can be assured that her [redacted] membership was canceled on July 28, 2015, and refunds totaling $50.97 will be issued to her credit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A.Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I cancelled my membership in 2012. After reviewing my bank statement I noticed that they have continued to bill me. After acknowledging this I ask them to refund my money and they said they could not refund my money. Consumers please do not do business with any company affiliated with the Affinion Group Inc.

Desired Settlement: DesiredSettlementID: Refund

I would like my money refunded to me from January 2013 to July 30 2013.Which comes to 153.65 + 35.00 = 188.65153.65 Monthly fee35.00 Overdraft Fee

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

Thank you for your correspondence regarding [redacted]'s concerns with their Shoppers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further.

We regret that [redacted]'s initial request to cancel their Shoppers Advantage membership was not effectively processed. [redacted] can be assured that their membership was canceled on July 30th, 2013, and a refund of $153.65 will be issued to their debit card account as reimbursement of the last seven monthly fees that they were charged. Please ask [redacted] to either email ([redacted].com) or fax (XXX-XXX-XXXX) their statements depicting any overdraft fees that were incurred due to charges from Shoppers Advantage to my attention for review and reimbursement.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I received a notice in the mail on 8 October stating that, unless I notified Travelers advantage before August 2013, they would automatically renew my membership at a cost of $149.99 annually. I have no recollection of ever signing up for this service in the first place, and was told on a previous occasion (several years ago)that they had cancelled it. When I tried to contact them, the web site shown in the notice was invalid. I have not tried the toll free number yet, but my memory of the last time that I tried to cancel it is that it was a hassle. As I said, they finally told me that they would cancel my membership - apparently that was not the case. When I searched for complaints on the internet, I found out that this is a common problem for this company.

Order_Number: N/A

Account_Number: N/ADesired Settlement: DesiredSettlementID: Refund

Refund of $149.99 membership fee and(permanent)cancellation of my membership.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. Our records indicate that Ms. [redacted] was enrolled in Travelers Advantage on May 10th, 1999, after speaking to a representative from [redacted].

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Ms. [redacted]’s initial request to cancel her Travelers Advantage membership was not effectively processed. Ms. [redacted] can be assured that her membership was canceled on October 17th, 2013, and a refund of $149.99 is being issued to her credit or debit card account as reimbursement of the previous year’s membership fee. Her membership was not renewed for the upcoming year.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I signed up on 01/31/2014 to get a $50 cash back for each of the tickets I purchased through [redacted]. I was charged a dollar for a trial of other discounts and told it would be in my in box within 5 days. The email with the certificate and discounts has never arrived and was not in my junk email. I called to complain 02/22/2014 and was told that at this point it could only be mailed. I have been waiting for weeks. My free trial start date was pushed back to 4/28/2014. However, no information has ever arrived. I feel like they are waiving the cash back at me hoping that I will forget the free trial period, so that I may be charged.Desired Settlement: I want my two $50 cash back certificates for the airline tickets I purchased.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.

We regret that Ms. [redacted] has not received her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts directly to me, and I will have her rebates processed by our Claims department.

In addition, Ms. [redacted]’s Great Fun membership is currently active. Please advise Ms. [redacted] to contact us by April 14th, 2014, if she would like to cancel her membership during the trial period. She is not required to be an active member at the time of her rebate redemption.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Earlier this month I called and signed up for a membership to one of Affinion Group's trademark discount programs called "Great Fun!". Their represenatative told me that the first 30 days would be a trial membership and I could cancel at any time. Great Fun! was only to take $1 from my bank account during this trial period but the charges would increase to $30/month once the trial period was over. While looking at my bank statement today I saw two $1 charges from following companies: TLG*GREATFN and TLG*SHOPPER. When I initially spoke with the representative at Great Fun!, she made no mention of an additional charge. I researched the 2nd company's name online and found out that it is separate memebership program called "Shoppers Advantage". Both Great Fun! and Shoppers Advantage are trademarks of "TLG" (Trilegiant Corporation), which is one of Affinion Group's subsidaries. I immediately called Great Fun! to cancel my membership, but again there was no mention of Shopper's Advantage from the representative. I found a phone number for Shoppers Advantage and their representative repeatedly said that he had notes on my accounting stating that I had signed up for their trial membership as well. I informed him several times that I hadn't and he told me that he couldn't refund my $1. After asking to speak with his supervisor, he then said he could refund the money to me. If I had not checked my bank statement or had overlooked that charge, I would not have not known that I was signed up for an additional trial membership at Shoppers Advantage. I would have most definitely been charged a higher monthly fee without proper consent.Desired Settlement: I want a guarantee that my bank account will not incur additional charges from TLG or any other subsidary of Affinion Group. The Great Fun! and Shoppers Advantage representatives told me that there will be no future charges but I do not trust them at this point.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 10th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. As an incentive for joining Great Fun, Ms. [redacted] was offered $100.00 worth of rebates for purchases from [redacted]. The offer for trying Shoppers According was an additional $20.00 in rebates for gas purchases. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on March 19th, 2014, and she will not be charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was also canceled on March 19th, 2014, and a refund of $1.00 will be issued to her debit card account as reimbursement of the trial fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: [redacted] cancled in june they took 16.99 out again in august 13 called customer support asked to speak to supervisor they hung up on meDesired Settlement: money refunde to my bank account

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Mr. [redacted] can be assured that his [redacted] membership was canceled on August 14, 2014, and a refund of $51.97 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: A credit card protection service was added to my [redacted] consumer credit card account without my authorization. A charge showed up on my account that I did not recognize and when I contacted [redacted] I found out it is a credit card protection service. I informed [redacted] that I did not authorize this recurring charge and asked for the service to be cancelled. I paid the balance on the card and should not have had any new charges on the account. I received a bill showing I had a payment due and when I logged onto my account I found that this service was still being billed to my account. I contacted [redacted] again and they told me that I would have to contact the company directly and they provided me with the company name and phone number, [redacted] ###-###-####. I'm making this complaint today because this charge was never authorized and I should not have to spend my valuable time making phone calls to have the service cancelled in the first place. When I called [redacted] and asked them for their mailing address, they refused to provide it until I gave them my name, address and account number. This is just another service meant to bilk customers out of their hard earned money.

Product_Or_Service: Unauthorized charges for credit card protection

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want all charges from this company, since they started charging my account, refunded to me and I want this service removed from my account and I want to be removed from any list this company has me on or may have given my information to.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] a service provided by Trilegiant Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in [redacted] on October 11, 2010. On that date, she was asked if she would like to learn about a special offer when trying the service for a trial period. During the enrollment, [redacted] was provided with the terms of the membership i[redacted]. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted] membership was canceled on June 6, 2014, and a refund of $376.90 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: My credit card has been billed annually since 2002 to 2014 for $159.99 without my authorization.

The business claims they sent a renewal notice that I did not respond to cancel and therefore they were authorized to charge card. Including increasing the price from 79.99

I was not aware of these charges until November 27 2014 and had no idea I paid for this service for 12 years.

I also moved residences in that time period so not sure how they received my change of address.

I only received notice this year about renewal which brought it to my attention.

I would like to receive back payment for all unauthorized charges they applied to my card back to 2002.

I never used any of their services as I did not realize I had signed up. This is a total scam. And I will take legal action if I do not receive full payment back for the 12 years.Desired Settlement: $1920 refund required

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his AutoVantage membership, a service provided by Trilegiant Corporation. By way of background, AutoVantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join AutoVantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in the AutoVantage service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $2.50 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card. The solicitation piece fully disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the AutoVantage membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service. Our records indicate that Mr. [redacted] was enrolled in AutoVantage on June 21, 2002, after the $2.50 check was cashed. We are mailing a copy of the check to Mr. [redacted] for his review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage. As such, Mr. [redacted]’s membership was canceled on November 28, 2014, and refunds totaling $1,669.75 are being issued to his credit card account. We have also taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]

Review: I was contacted by a company offering 100$ [redacted] gift card in exchange for a receipt dating after enrollment showing purchaces totaling 100$ spent at [redacted].this svc would be free pending a subscription into two other coupon voucher companies and S&H at a dollar and some odd change totaling 4.95 due via credit card info front and back,residential information and some other personal information I don't currently recall.This was mid Oct 2014 expecting my gift card dec 2nd I phone back told applacaton was not processed so I reapplied with a fast talking sales manager who went on and on. so two weeks passed I phoned back a was told sorry their running behind and the card should be received shortly.Meanwhile I received information packages from the ajoining subscription one from SHOPPERS ADVANTAVE p.o. box [redacted] the other from GREAT FUN!Membership Support P.O. box [redacted].I phoned to cancel my subcriptions both companies claimed to have no afflation with my solictors.and that they where "just this and that".So waiting for my [redacted] Gift card I phone back and was told they where backed up and they where sorry and, that its not really a gift card its a 95$ check id receive once I return the requested receipt with papers and info they where to send me a week passed I phoned back and their was a svc rec stating they where backed up. a week passed I phoned and their number was disconnected and has been till today.Desired Settlement: DesiredSettlementID: Refund I just want the people/solictors at the [redacted].To be tracked down and make good with my 100 [redacted] gift card!/95$ check because they have dissappered /and I had given my check card info in good faith.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 18, 2014. On that date, he was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Shoppers Advantage was $40 in gas purchase rebates. The offer related to Great Fun was a $25 [redacted] gift card. [redacted] provided his billing information in order to accept the offers in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. Thomas’s Shoppers Advantage and Great Fun memberships were both canceled on February 2, 2015, and he will not be charged a monthly fee for either service. In his complaint, [redacted] also references an offer for a $100 [redacted] gift card and a $4.95 charge to his credit card account. Shoppers Advantage and Great Fun would not be associated with the [redacted] gift card or the charge for $4.95. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I paid for the [redacted] membership in December. It was purchased at [redacted]. After losing the card during my vacation, I contacted [redacted] about getting a new card. I spoke to several people, including [redacted] and the supervisor, [redacted].

After giving ALL information, I was told I had to fax over a copy of the receipt with the same exact information on it for proof of the purchase. After I fax it, it would be taken care of and I would receive a new card. I faxed this information on 2/22/2015. It's been 7 days, my phone has not rang at all despite staring at it all week waiting for the phone to call with them on the other end to provide me with the information I need to utilize the services of which they collected their fee in December for.

I've also been watching my mailbox, allowing for a couple days for delivery, no card in the mail.

I attempted to call today, of which the website is extremely clear stating that the customer service is open 7 days a week, from 9 am to 11 pm. The automated system simply tells me to call back during business hours of Monday-Friday, and hangs up on me. It's 3:05 pm, clearly within the time frame as displayed on the website.

Company is not providing information for product/service purchased.

Company is not providing customer service during the clearly posted operating hours on their website.Desired Settlement: Take a course in how to use a telephone and take care of this issue. The receipt, along with the letter accompanying it was in clear English explaining what it was, and included all my contact information. Being written in crystal clear English, there should have been absolutely no misunderstanding on what needed to be done. However, had there been a misunderstanding, my phone number is also provided with the receipt.

I expect my card IMMEDIATELY for a product of which you received monies for at the end of December, over 2 months ago.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] Enhanced membership, a service provided by Trilegiant Corporation. Feedback such as his provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfaction. We assure you that Mr. [redacted] complaint has been treated seriously. We did receive a copy of Mr. [redacted] store receipt reflecting his purchase of the [redacted] membership, and after additional research, we were able to locate Mr. [redacted] membership number. I have contacted Mr. [redacted] to provide him with this information and to let him know that his [redacted] benefits are active. We have also requested for a new membership kit to be sent to Mr. [redacted], which he should receive within the next 7-10 business days. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

[redacted]Customer Relations

Review: In April 2014, I signed up with travelers advantage, which is a sub company of Trilegiant, to receive a discount on a flight. I called their customer service and spoke with [redacted] on May 6, 2014. I asked for my membership to be cancelled. They cancelled my membership but failed to mention that this advertisement also had signed me up for shoppers advantage, another sub company of Trilegiant. I have yet to receive an email, letter, or notification from shoppers advantage. I recently noticed that I was being billed monthly for charge from Trilegiant. When I called to ask why I was still being billed for my membership from travelers they indicated that I was actually being billed for my unknown membership to shoppers advantage. Was transferred to this other sub company to have my membership cancelled. I explained that I had not received any notification and in fact in May of last year asked to have my membership cancelled. They have hopefully now cancelled my membership with this other sub company.

My largest concern is that I did receive a letter and notification from travelers advantage which was how I was able to cancel my membership with them. I have not received anything from shoppers. So, I did not know I had signed up with them and received no notice after they signed me up. If I would have received notification, I would have called for clarification and cancelled my membership.Desired Settlement: I should have investigated this credit charger sooner. But I would like at least a partial refund for the monthly credit card charges they have billed me for.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on April 9, 2014, after making a reservation with [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted] Travelers Advantage membership was canceled on May 6, 2014, and she was not charge a monthly fee. Ms. [redacted] Shoppers Advantage membership was canceled on March 30, 2015, and refund of $187.89 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,

[redacted]Customer Relations

Review: This company has been taking 19.99 out of bank account claiming that I set it up via my home ins....but I do not own a home they lied and acted like they only took 1 payment of 19.99 out of my account when it was 2 plus 2 1.00 transactionsDesired Settlement: I want my info completely out of this company database and all of my transaction refunded to my account

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Travelers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] was enrolled in Great Fun and Travelers Advantage on March 21, 2015. On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was a $40 Visa gift card. The offer related to Travelers Advantage was $40 in gas rebates. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Travelers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Travelers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on May 12, 2015, and a full refund of $20.99 is being issued to her debit card account. Ms. [redacted] Travelers Advantage membership was also canceled on May 12, 2015, and an additional refund of $20.99 is being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: I joined Great Fun under the understanding that I would obtain a $60 rebate. After three months, the rebate has yet to arrive. I have called and written to them several times, and been assured that my check is "processed and on its way. Needless to say, it has not arrived.

Since then, I have learned that this only one of many common complaints about this company. I would appreciate your exploring them in general, as well helping me to receive the money owed to me.Desired Settlement: Great Fun sends me a check for $60

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on May 14, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was offered two (2) $30.00 [redacted] purchase rebates for trying the service for a trial period. According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. At this time, we do not show that we have received Ms. [redacted] rebate forms and receipts. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax ([redacted]) her [redacted] receipts to my attention, and I will have her rebates processed by our Claims department. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted] membership was canceled on June 15, 2015, and she will not be charged a monthly fee for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: I purchased a ticket with [redacted] and signed up for a membership with travelers advantage and canceled my membership right away. I had no issues with them. I checked my bank statement and saw a 16.99 charge from shoppers advantage and never heard of them. When I called and asked if they were affiliated with travelers advantage, Louis said yes. I asked him was I automatically a member with shoppers advantage since I became a member with travelers advantage and he said no. I told him I've never heard of shoppers advantage so how did I become a member with them. He had no answer. I told him to refund my 16.99 and he gave me a cancellation number and told me it would be refunded. Waited about 3 months and there was still no refund so I had to file a dispute with my bank.I did research and there were several others who have had the same experience as I. The website is below.http://www.[redacted].com/s[redacted]This should not have to continue going on and shoppers advantage needs to be shut down.Desired Settlement: I would like this matter to be resolved by the business stop charging others without authorization. That is illegal & stealing. Also if they are affiliated with travelers advantage then travelers advantage should say so when they are telling consumers about rebates and memberships. This is too much and it's effecting way to many consumers and we don't have time to deal with. It's unnecessary and should be handled. Otherwise, maybe it's time for the business's end.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 15, 2015, after making a reservation through [redacted] Airlines and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two (2) $50.00 rebates for [redacted] Airlines reservations. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call and cancel each service was provided during the enrollment process.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on July 23, 2015, and she was not charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was canceled on September 5, 2015, and refunds totaling $17.99 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A[redacted]Customer Relations

Review: The bank I am with, apparently arranged this, according to the latest renewal notice in 2008 and year later was sent information for renewal, I never asked for membership, to begin with and went to my bank to complain and try to cancel, the bank said to call them myself, telling me to get information, such as who I talked to, etc....I called them to cancel... they said they would take care of it....one year later, we get another renewal, and my girlfriend tried to cancel for me, but they wouldn't do it... and said for me to call instead... however I was out of town and couldn't get to it right away... apparently another of their affiliations, also added me and the same thing was happening with them... CompleteHome... they apparently added me in 2009.. CompleteHome has charged my credit card about $599.96 and AutoVantage has charged my credit card $799.95 over this period of time..plus the credit cards charged an interest of 23.74%..therefore they owe me $1399.91 plus interest..Desired Settlement: refund as well as cancel these accounts, which I never asked for and never used......I have tried over and over to do this without success... please help me settle this... it is out of control...

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Autovantage, and Complete Home memberships, services provided by Trilegiant Corporation.

By way of background, Autovantage and Complete Home are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Autovantage and Complete Home in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Mr. [redacted] received solicitations to join Autovantage and Complete Home which were mailed to select [redacted] customers. The solicitation pieces fully and clearly disclose the terms of the offers. Unless the customer affirmatively elects to subscribe by returning the signed and completed order cards, the customer will not be enrolled as a member, nor billed the annual fees. For offers with a trial period, members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are listed in the membership materials.

Our records indicate that Mr. [redacted] enrolled in Autovantage on July, 15th, 2008, after we received his signed and completed order card. Additionally, Mr. [redacted] enrolled in two Complete Home memberships. The first enrollment occurred on July 1st, 2008, and the second enrollment occurred on June 29th, 2009. Both of these memberships began after we received Mr. [redacted]’s signed and completed order cards. We have mailed Mr. [redacted] copies of the signed and completed order cards for his review.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Autovantage and Complete Home. As such, Mr. [redacted]’s Autovantage membership was canceled on October 8th, 2013, and a full refund of $949.94 will be issued to his credit card account. Both of Mr. [redacted]’s Complete Home memberships were also canceled on October 8th, 2013, and a refund totaling $1,629.89 will be issued to his account as full reimbursement of the fees that he was charged for the memberships.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Cancelled membership 9/5/2014. Traveler's Advantage reinstated the membership without authorization & began charging my credit card.

Membership No. [redacted] cancelled 9/5/2013

Membership No. [redacted] set up without authorization.

I cancelled membership [redacted] 9/5/2013 to avoid any charge of $16.99 per month. (Cancellation number [redacted]) Traveler's/Shoppers Advantage created a new membership No. [redacted] without my knowledge or authorization and have been charging my credit card $16.99 per month since September.

I called today and cancelled the new membership which I didn't authorize. Cancellation number [redacted].

I want a credit of $118.93 for the total amount of unauthorized and fraudulent charges.Desired Settlement: I want a credit of $118.93 for the total amount of unauthorized and fraudulent charges.

Business

Response:

Thank you for your correspondence regarding Ms. [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 23rd, 2013, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $40 in rebates for hotel reservations. The offer related to Shoppers Advantage was $40 worth of rebates for gas purchases. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on September 5th, 2013 and she was not charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was canceled on April 1st, 2014, and a refund of $119.93 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Back in July I booked a flight and was subsequently offered $5 off my airport parking in exchange for signing up for a $1 30 day trial to something called Shoppers Advantage.I had no intention of keeping the 30 day trial and was merely doing so to get the $5 off my parking.As the 30 day trial came near I attempted to cancel the deal and found the process to be quite difficult.I wrote several e-mails to the company expressing a desire to cancel my account and received no response. My fianc called several times for me while I was at work in an attempt to get the transaction cancelled. She was told only I could do it and it had to be done over the phone.I subsequently did this and was told my account had been cancelled.A couple months later I found a suspicious transaction on my account and did an internet search to find out what it was. It turns out they never had cancelled my account and had billing me for $16.99 a month for three months before I caught it.I attempted again to cancel and was told my account was locked in through December and was given seemingly the same run around as before as to how to cancel my account which is why I am coming here with this complaint.Desired Settlement: I would like my account immediately terminated and for future payments to cease as I have no desire to continue payment or using their service.

Business

Response:

Thank you for [redacted]'s correspondence regarding his concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 29, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted. The offer for joining Shoppers Advantage was $20 in gas purchase rebates. The offer related to Great Fun was $40 in rebates for purchases from [redacted]. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in our services. As such, Mr. [redacted]’s Great Fun membership was canceled as requested on August 14, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership remained active and was the source of the billing. The Shoppers Advantage membership was canceled on November 13, 2014, and a full refund of $51.97 will be issued to Mr. [redacted]’s credit or debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,