Affinion Group, Inc.

Review: [redacted] cancled in june they took 16.99 out again in august 13 called customer support asked to speak to supervisor they hung up on meDesired Settlement: money refunde to my bank account

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Mr. [redacted] can be assured that his [redacted] membership was canceled on August 14, 2014, and a refund of $51.97 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I received a notice in the mail on 8 October stating that, unless I notified Travelers advantage before August 2013, they would automatically renew my membership at a cost of $149.99 annually. I have no recollection of ever signing up for this service in the first place, and was told on a previous occasion (several years ago)that they had cancelled it. When I tried to contact them, the web site shown in the notice was invalid. I have not tried the toll free number yet, but my memory of the last time that I tried to cancel it is that it was a hassle. As I said, they finally told me that they would cancel my membership - apparently that was not the case. When I searched for complaints on the internet, I found out that this is a common problem for this company.

Order_Number: N/A

Account_Number: N/ADesired Settlement: DesiredSettlementID: Refund

Refund of $149.99 membership fee and(permanent)cancellation of my membership.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. Our records indicate that Ms. [redacted] was enrolled in Travelers Advantage on May 10th, 1999, after speaking to a representative from [redacted].

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Ms. [redacted]’s initial request to cancel her Travelers Advantage membership was not effectively processed. Ms. [redacted] can be assured that her membership was canceled on October 17th, 2013, and a refund of $149.99 is being issued to her credit or debit card account as reimbursement of the previous year’s membership fee. Her membership was not renewed for the upcoming year.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I joined Great Fun under the understanding that I would obtain a $60 rebate. After three months, the rebate has yet to arrive. I have called and written to them several times, and been assured that my check is "processed and on its way. Needless to say, it has not arrived.

Since then, I have learned that this only one of many common complaints about this company. I would appreciate your exploring them in general, as well helping me to receive the money owed to me.Desired Settlement: Great Fun sends me a check for $60

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on May 14, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was offered two (2) $30.00 [redacted] purchase rebates for trying the service for a trial period. According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. At this time, we do not show that we have received Ms. [redacted] rebate forms and receipts. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax ([redacted]) her [redacted] receipts to my attention, and I will have her rebates processed by our Claims department. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted] membership was canceled on June 15, 2015, and she will not be charged a monthly fee for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: Billing me for a service that I did not sign up for or use for over 6 months.I have been billed by Shoppers Advantage $16.99 from June to current.Originally I signed up for Travelers Advantage and cancelled it within the 30 day trail period.I then got a call from my bank saying that I was overdrawn on an account.After looking through my bank records a business called Shoppers Advantage was billing me since June.I called to ask what this is and they told me I signed up and they cannot refund me any of the monies, even though I never used the service, did not receive any communication on what they do or who they are.They said they sent me paperwork but I never have received anything from this company.Desired Settlement: I am looking for the following resolution. Refund me the $16.99 fees from June. The total at this point is $101.94, and cancel my account.I already called my bank and had them cancel the debit card that they are charging.Any help would be appreciated.Thanks

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on May 8th, 2013, after being transferred to one of our representatives by [redacted]. Shoppers Advantage and Travelers Advantage go to great lengths to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on November 27th, 2013, and a full refund of $102.94 will be issued to his debit card account. Mr. [redacted]’s Travelers Advantage membership was canceled on July 16th, 2013, and a refund of $16.99 was issued to his account as reimbursement of the monthly fee that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would need a check issued to me as the debit card used for the transaction has been cancelled.

Review: I bought a flight ticket 4 months ago from [redacted] and I received the notification that I can get $100 dollars rebate from Great Fun. I called them and they told me I can get an trial membership from Great Fun for $1 and get the rebates. I insisted many times that I do not want the offer and I just want the rebate. However, she gave me the membership of Shoppers Advantage and I did not know that. I just recently found that I am paying $16.99 for Shoppers Advantage membership every month while I am not using it at all. I called the Shoppers Advantage and they told me this amount is not refundable and the only thing they can do is to refund me for one month. However I have paid for two months. I have to say again that I was not aware that I have membership with this company. Shoppers Advantage have given me a hard time as they forced me to do something that I was not aware of and I did not want to. Even calling them was so difficult and I was trying to get connect to a representative agent for 4 hours. Plus I might have forgotten to pay the credit card they were charging without my permission. I really want to be compensated for the two months membership payments and the trouble they me put me in.

Business

Response:

Thank you for your correspondence regarding[redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 26, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr.[redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was $100 worth of reservation rebates. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr.[redacted] provided his date of birth to the representative confirming his authorization to enroll in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on December 10, 2014, and he was not charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was canceled on January 26, 2015, and a refund of $51.97 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company has been taking 19.99 out of bank account claiming that I set it up via my home ins....but I do not own a home they lied and acted like they only took 1 payment of 19.99 out of my account when it was 2 plus 2 1.00 transactionsDesired Settlement: I want my info completely out of this company database and all of my transaction refunded to my account

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Travelers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] was enrolled in Great Fun and Travelers Advantage on March 21, 2015. On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was a $40 Visa gift card. The offer related to Travelers Advantage was $40 in gas rebates. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Travelers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Travelers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on May 12, 2015, and a full refund of $20.99 is being issued to her debit card account. Ms. [redacted] Travelers Advantage membership was also canceled on May 12, 2015, and an additional refund of $20.99 is being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Bought concert tickets and was offered $1 free month. The must cancel within 30 days was not clearly noted. Was charged $16.99 for over a year.Desired Settlement: to be refunded $254.85.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in our Great Fun service on February 9, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted. According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on January 2, 2015, and a refund of $578.66 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I cancelled my membership in 2012. After reviewing my bank statement I noticed that they have continued to bill me. After acknowledging this I ask them to refund my money and they said they could not refund my money. Consumers please do not do business with any company affiliated with the Affinion Group Inc.

Desired Settlement: DesiredSettlementID: Refund

I would like my money refunded to me from January 2013 to July 30 2013.Which comes to 153.65 + 35.00 = 188.65153.65 Monthly fee35.00 Overdraft Fee

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

Thank you for your correspondence regarding [redacted]'s concerns with their Shoppers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further.

We regret that [redacted]'s initial request to cancel their Shoppers Advantage membership was not effectively processed. [redacted] can be assured that their membership was canceled on July 30th, 2013, and a refund of $153.65 will be issued to their debit card account as reimbursement of the last seven monthly fees that they were charged. Please ask [redacted] to either email ([redacted].com) or fax (XXX-XXX-XXXX) their statements depicting any overdraft fees that were incurred due to charges from Shoppers Advantage to my attention for review and reimbursement.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: In April 2014, I signed up with travelers advantage, which is a sub company of Trilegiant, to receive a discount on a flight. I called their customer service and spoke with [redacted] on May 6, 2014. I asked for my membership to be cancelled. They cancelled my membership but failed to mention that this advertisement also had signed me up for shoppers advantage, another sub company of Trilegiant. I have yet to receive an email, letter, or notification from shoppers advantage. I recently noticed that I was being billed monthly for charge from Trilegiant. When I called to ask why I was still being billed for my membership from travelers they indicated that I was actually being billed for my unknown membership to shoppers advantage. Was transferred to this other sub company to have my membership cancelled. I explained that I had not received any notification and in fact in May of last year asked to have my membership cancelled. They have hopefully now cancelled my membership with this other sub company.

My largest concern is that I did receive a letter and notification from travelers advantage which was how I was able to cancel my membership with them. I have not received anything from shoppers. So, I did not know I had signed up with them and received no notice after they signed me up. If I would have received notification, I would have called for clarification and cancelled my membership.Desired Settlement: I should have investigated this credit charger sooner. But I would like at least a partial refund for the monthly credit card charges they have billed me for.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on April 9, 2014, after making a reservation with [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted] Travelers Advantage membership was canceled on May 6, 2014, and she was not charge a monthly fee. Ms. [redacted] Shoppers Advantage membership was canceled on March 30, 2015, and refund of $187.89 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,

[redacted]Customer Relations

Review: This company somehow got my debit card information and has been charging my account a monthly fee without concent. I have never heard of or had any contact with this company. I have contacted my bank and have filed a dispute to get my money back for fraudulant, unauthorized, charges.

Product_Or_Service: none

Desired Settlement: DesiredSettlementID: Refund

I am expecting a full refund from the company and hope I never have this happen to me again. From what I have read on the internet it has happened to a few people.

Business

Response:

Business Response /* (1000, 5, 2013/08/09) */

Thank you for your correspondence regarding [redacted]'s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in our Shoppers Advantage service on November 22nd, 2011, after making a purchase from [redacted] and then responding to an offer to receive $20 in gas rebates on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreement for Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.

Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]'s membership was canceled on August 9th, 2013, and a refund of $340.80 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.

Sincerely,

Customer Relations

Review: Please find two extracts from my bank statements where eleven withdrawals of $9.95 from my [redacted] Bank account ending [redacted] from Oct 2012 to Aug 2013 was made, when I request a credit report from [redacted] I was told the account has not been activated.

NOV 09 2012 [redacted] DEBIT $9.95

OCT 05 2012 [redacted] DEBIT $9.95

My Old address: [redacted]Desired Settlement: I would like a refund of 109.45 to be sent to my new address: [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.

Mr. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which is listed in the membership materials.

Our records indicate that Mr. [redacted] was enrolled in [redacted] on August 3, 2012, after we received his signed and completed order card. We are mailing a copy of the order card to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted] membership was canceled on August 21, 2013, and a refund check for $109.45 will be mailed to him. Please ask Mr. [redacted] to allow fifteen to twenty business days to receive his refund.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I paid for the [redacted] membership in December. It was purchased at [redacted]. After losing the card during my vacation, I contacted [redacted] about getting a new card. I spoke to several people, including [redacted] and the supervisor, [redacted].

After giving ALL information, I was told I had to fax over a copy of the receipt with the same exact information on it for proof of the purchase. After I fax it, it would be taken care of and I would receive a new card. I faxed this information on 2/22/2015. It's been 7 days, my phone has not rang at all despite staring at it all week waiting for the phone to call with them on the other end to provide me with the information I need to utilize the services of which they collected their fee in December for.

I've also been watching my mailbox, allowing for a couple days for delivery, no card in the mail.

I attempted to call today, of which the website is extremely clear stating that the customer service is open 7 days a week, from 9 am to 11 pm. The automated system simply tells me to call back during business hours of Monday-Friday, and hangs up on me. It's 3:05 pm, clearly within the time frame as displayed on the website.

Company is not providing information for product/service purchased.

Company is not providing customer service during the clearly posted operating hours on their website.Desired Settlement: Take a course in how to use a telephone and take care of this issue. The receipt, along with the letter accompanying it was in clear English explaining what it was, and included all my contact information. Being written in crystal clear English, there should have been absolutely no misunderstanding on what needed to be done. However, had there been a misunderstanding, my phone number is also provided with the receipt.

I expect my card IMMEDIATELY for a product of which you received monies for at the end of December, over 2 months ago.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] Enhanced membership, a service provided by Trilegiant Corporation. Feedback such as his provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfaction. We assure you that Mr. [redacted] complaint has been treated seriously. We did receive a copy of Mr. [redacted] store receipt reflecting his purchase of the [redacted] membership, and after additional research, we were able to locate Mr. [redacted] membership number. I have contacted Mr. [redacted] to provide him with this information and to let him know that his [redacted] benefits are active. We have also requested for a new membership kit to be sent to Mr. [redacted], which he should receive within the next 7-10 business days. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

[redacted]Customer Relations

Review: I was contacted by a company offering 100$ [redacted] gift card in exchange for a receipt dating after enrollment showing purchaces totaling 100$ spent at [redacted].this svc would be free pending a subscription into two other coupon voucher companies and S&H at a dollar and some odd change totaling 4.95 due via credit card info front and back,residential information and some other personal information I don't currently recall.This was mid Oct 2014 expecting my gift card dec 2nd I phone back told applacaton was not processed so I reapplied with a fast talking sales manager who went on and on. so two weeks passed I phoned back a was told sorry their running behind and the card should be received shortly.Meanwhile I received information packages from the ajoining subscription one from SHOPPERS ADVANTAVE p.o. box [redacted] the other from GREAT FUN!Membership Support P.O. box [redacted].I phoned to cancel my subcriptions both companies claimed to have no afflation with my solictors.and that they where "just this and that".So waiting for my [redacted] Gift card I phone back and was told they where backed up and they where sorry and, that its not really a gift card its a 95$ check id receive once I return the requested receipt with papers and info they where to send me a week passed I phoned back and their was a svc rec stating they where backed up. a week passed I phoned and their number was disconnected and has been till today.Desired Settlement: DesiredSettlementID: Refund I just want the people/solictors at the [redacted].To be tracked down and make good with my 100 [redacted] gift card!/95$ check because they have dissappered /and I had given my check card info in good faith.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 18, 2014. On that date, he was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Shoppers Advantage was $40 in gas purchase rebates. The offer related to Great Fun was a $25 [redacted] gift card. [redacted] provided his billing information in order to accept the offers in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. Thomas’s Shoppers Advantage and Great Fun memberships were both canceled on February 2, 2015, and he will not be charged a monthly fee for either service. In his complaint, [redacted] also references an offer for a $100 [redacted] gift card and a $4.95 charge to his credit card account. Shoppers Advantage and Great Fun would not be associated with the [redacted] gift card or the charge for $4.95. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: After purchasing a flight through [redacted] I was offered a rebate by signing up and paying $1 to Great Fun, a part of the Trilegiant Corporation. The verbal agreement was I would be charged the $1 and then I could cancel the next day and still receive the rebate, which I did. I just checked my credit statement and saw I had been charged $16.99 by Shoppers Advantage, a member of the Trilegiant Corporation as well. This amount was so minuscule that it had slipped through the cracks three times before. I called and they claimed that it had been sold as a group deal and I would have needed to cancel in both places separately. I know I was taken advantage of and shouldn't have been so naive, especially when dealing through a cheap airline such as [redacted]

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I was charged four payments of $16.99 and an extra $1 by Shoppers Advantage. They denied my request for a refund but I have yet to contact Trilegiant Corporation directly.

Business

Response:

Business Response /* (1000, 5, 2013/07/05) */

Thank you for [redacted]'s correspondence regarding his concerns with Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on February 13th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, he was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on February 25th, 2013, during the trial period, and he was not charged a monthly fee. Mr. [redacted]'s Shoppers Advantage membership was canceled on July 3rd, 2013, and a refund of $68.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Earlier this month I called and signed up for a membership to one of Affinion Group's trademark discount programs called "Great Fun!". Their represenatative told me that the first 30 days would be a trial membership and I could cancel at any time. Great Fun! was only to take $1 from my bank account during this trial period but the charges would increase to $30/month once the trial period was over. While looking at my bank statement today I saw two $1 charges from following companies: TLG*GREATFN and TLG*SHOPPER. When I initially spoke with the representative at Great Fun!, she made no mention of an additional charge. I researched the 2nd company's name online and found out that it is separate memebership program called "Shoppers Advantage". Both Great Fun! and Shoppers Advantage are trademarks of "TLG" (Trilegiant Corporation), which is one of Affinion Group's subsidaries. I immediately called Great Fun! to cancel my membership, but again there was no mention of Shopper's Advantage from the representative. I found a phone number for Shoppers Advantage and their representative repeatedly said that he had notes on my accounting stating that I had signed up for their trial membership as well. I informed him several times that I hadn't and he told me that he couldn't refund my $1. After asking to speak with his supervisor, he then said he could refund the money to me. If I had not checked my bank statement or had overlooked that charge, I would not have not known that I was signed up for an additional trial membership at Shoppers Advantage. I would have most definitely been charged a higher monthly fee without proper consent.Desired Settlement: I want a guarantee that my bank account will not incur additional charges from TLG or any other subsidary of Affinion Group. The Great Fun! and Shoppers Advantage representatives told me that there will be no future charges but I do not trust them at this point.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 10th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. As an incentive for joining Great Fun, Ms. [redacted] was offered $100.00 worth of rebates for purchases from [redacted]. The offer for trying Shoppers According was an additional $20.00 in rebates for gas purchases. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on March 19th, 2014, and she will not be charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was also canceled on March 19th, 2014, and a refund of $1.00 will be issued to her debit card account as reimbursement of the trial fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: [redacted] has double charged me for $16.99 this month of August 2014. When I went into this promotion I was not told that it was two companies that I would be charged for. [redacted] and [redacted] Shoppers. At the beginning of the trial period I was charged $2.00 instead of $1.00 as stated by them on the phone. I was deceived from the beginning. I forgot to cancel, and the trial period slipped past me. There wasn't any date on the information they sent me. [redacted] Shopper charged me two payments of $16.99 this month because they said they couldn't get the money last month. [redacted] charged me $16.99 this month also. I am on disability and I feel they are taking advantage of me. I feel they at least owe me for [redacted] Shopper, because I knew nothing about their company.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to get my money back from at least [redacted] Shopper, because I knew nothing about the company. They conveniently left that information out of the deal. It was two payments of $16.99 this month of August 2014. [redacted] took $16.99.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation.

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that [redacted] was enrolled in our [redacted] and [redacted] services on June 4, 2014, after being transferred to one of our representatives by [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on August 20, 2014, and a refund of $16.99 is being issued to her credit or debit card account. [redacted]’s [redacted] membership was canceled on August 19, 2014, and an additional refund of $34.98 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up on 01/31/2014 to get a $50 cash back for each of the tickets I purchased through [redacted]. I was charged a dollar for a trial of other discounts and told it would be in my in box within 5 days. The email with the certificate and discounts has never arrived and was not in my junk email. I called to complain 02/22/2014 and was told that at this point it could only be mailed. I have been waiting for weeks. My free trial start date was pushed back to 4/28/2014. However, no information has ever arrived. I feel like they are waiving the cash back at me hoping that I will forget the free trial period, so that I may be charged.Desired Settlement: I want my two $50 cash back certificates for the airline tickets I purchased.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.

We regret that Ms. [redacted] has not received her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts directly to me, and I will have her rebates processed by our Claims department.

In addition, Ms. [redacted]’s Great Fun membership is currently active. Please advise Ms. [redacted] to contact us by April 14th, 2014, if she would like to cancel her membership during the trial period. She is not required to be an active member at the time of her rebate redemption.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I signed up through [redacted] for Traveler's Advantage to gain a $50 rebate for my airline ticket. Traveler's Advantage made it clear that subscription was $1 for the first 30 days, and thereafter I would be charged $16.99 every month, but that I could call and cancel at any time. I called and cancelled 1/27/14, although my 30-day $1 subscription was not finished until mid-Febuary. My cancellation number was [redacted].Febuary 19, I was charged $16.99 under the transaction ID TLG*SHOPPER[redacted], Merchant information [redacted], CT. I called ###-###-####, to be informed that I had not only signed up for Traveler's Advantage, but also Shopper's Advantage, and that they would not refund the $16.99 because I had only cancelled the Traveler's Advantage subscription. They informed me I should have received information by email and mail (I didn't). I told them:1) I was NOT made aware that I was signing up for two services when I signed up for Traveler's Advantage.2) When I called to cancel the Traveler's Advantage service, I was not informed I may have signed up for another service that I also needed to cancel, despite the fact that apparently Traveler's Advantage and Shopper's Advantage are "partner companies."3) I would be disputing the transaction with my credit card company, and registering a complaint with the Revdex.com.After going through this, [redacted] said he would process a refund. I also went ahead and disputed the transaction with my credit card company, and obviously, I registered my complaint.Traveler's Advantage and Shopper's Advantage should make it COMPLETELY CLEAR that one is signing up for multiple subscriptions, with multiple charges, and that cancelling one is not cancelling both. I am not an unaware shopper, and would not have missed that very clear detail.We'll see if another Advantage company comes out of the woodwork on my credit card bill...maybe this one will be called Sucker's Advantage, because that's what I am for believing this was a straightforward servicDesired Settlement: I just want my complaint to go on a formal record, so that other savvy shoppers know to beware of the two-headed snake that is Traveler's Advantage and Shopper's Advantage. I believe I resolved the charges by filing a dispute with my credit card company...I doubt very much I'll ever see the refund from Shopper's Advantage.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Travelers Advantage and Shoppers Advantage services on January 2nd, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for enrolling in Travelers Advantage was $100 worth of rebates for [redacted] purchases. The offer related to Shoppers Advantage was $20 worth of gas purchase rebates. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on January 27th, 2014, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on February 20th, 2014, and a refund of $16.99 is being issued to her credit card account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

First, I do accept the offer of a refund, although it may be unnecessary because I've already disputed the transaction with my credit card company. It's the rest of the company's statement that I reject, because it is a generality about what the business supposedly does "all the time." There is absolutely no proof, however, that this was done in my specific case (because it wasn't). Trilegiant Corporation basically tells me what I already know: That someone on its end clicked boxes for my "authorization" to be signed up for both programs. Of course I gave my birth date to authorize the membership, because I did intend to sign up for the Traveler's Advantage program for the $100 rebate (incidentally, I still haven't received the $50 rebate I mailed in).

My argument is that I was never made aware that my "authorization" in fact signed me up for TWO different memberships with TWO different fees and TWO different cancellation calls (I, in good faith, called to cancel Jan. 27. If there was a second membership and a second call, I should have been made aware of it not only at signup, but also during cancellation). I thought I only gave my authorization for ONE membership, because that is how the sales person positioned it. She said, "It's $1 for the trial 30-day membership, after that it's $16.99 a

month. You'll get the $100 rebate information; you can

use it even if you cancel your membership before the end of the 30-day

trial." I replied, "So I only have to call the number I called today to cancel?" She said yes--implying there was no second membership or second cancellation call. The fact that the company's records show I signed up for two memberships IS NOT PROOF that I knew about both memberships. Trilegiant can say that its records show I gave my birth date to authorize the company to take my firstborn, my home, and 100% of my income for the next 10 years, but that doesn't mean the sales team told me that's what I was doing.

The reason for my Revdex.com complaint is because I'm hoping that somehow, my efforts will get Trilegiant Corporation to change its business practices so its sales team makes it clear that there are two memberships, two monthly charges, and ESPECIALLY two separate calls to cancel. If all three of those are not made completely clear, then Trilegiant has failed to "...go to great lengths to ensure an authorized person agrees to the memberships." Clearly, your company failed in my case, and if my experience is anything to go by, it's most likely failed in a great number of cases. The fact that I can make one call, unknowingly sign up for two memberships, make another call to cancel, but still be signed up for a membership, just screams SCAM.

Sincerely,

Review: Company continues to charge credit card after I called and requested that the account(s) be closed.

I hove twice spoken with this company's "customer service" department requesting that all future monthly charges be stopped and that all accounts be cancelled. I have dates, times "confirmation numbers" and, employee names with whom I spoke.Desired Settlement: I am not interested in a refund. I simply want my account(s) withdrawing $39.98 per month from my Credit Card to be cancelled.

Business

Response:

Business Response /* (1000, 5, 2013/04/02) */

Thank you for your correspondence regarding [redacted]'s concerns with services provided by Trilegiant Corporation.

By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. After an initial investigation of our databases, though, we could not locate a membership for Mr. [redacted] in any of our services with the information provided in the complaint. In order to complete a more thorough search, a service account number (if known), any other related information (other names on the account, previous addresses) or a copy of Mr. [redacted]'s statement reflecting the charges is requested. Mr. [redacted] can either e-mail ([redacted].com) or fax (XXX-XXX-XXXX) the information to my attention for review and further investigation.

We apologize for any inconvenience that Mr. [redacted] has experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was enrolled in their "service" without my authorization. They have been billing my card for the past three months and I just found out what the cahrges were for. I signed up for an affiliate site trial and must have been simultaneously enrolled in whatever this service is for. This company is completely shady and should be shut down immediately.Desired Settlement: I would like a refund of all charges made to my account.10/1/13 - $16.9910/31/13 - $16.9912/03/13 - $16.99Total $50.97

Business

Response:

Thank you for [redacted]'s correspondence regarding his concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 18th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was $50 worth of rebates for [redacted] purchases. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on September 26th, 2013, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on December 9th, 2013, and a refund of $51.97 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations