Affinion Group, Inc.

Review: Cancelled membership 9/5/2014. Traveler's Advantage reinstated the membership without authorization & began charging my credit card.

Membership No. [redacted] cancelled 9/5/2013

Membership No. [redacted] set up without authorization.

I cancelled membership [redacted] 9/5/2013 to avoid any charge of $16.99 per month. (Cancellation number [redacted]) Traveler's/Shoppers Advantage created a new membership No. [redacted] without my knowledge or authorization and have been charging my credit card $16.99 per month since September.

I called today and cancelled the new membership which I didn't authorize. Cancellation number [redacted].

I want a credit of $118.93 for the total amount of unauthorized and fraudulent charges.Desired Settlement: I want a credit of $118.93 for the total amount of unauthorized and fraudulent charges.

Business

Response:

Thank you for your correspondence regarding Ms. [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 23rd, 2013, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $40 in rebates for hotel reservations. The offer related to Shoppers Advantage was $40 worth of rebates for gas purchases. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on September 5th, 2013 and she was not charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was canceled on April 1st, 2014, and a refund of $119.93 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I had accepted a trial offer through a hotel reservation completion through Traveler's Advantage for $1. The deal involved gas coupons, travel coupons, memberships through travel agencies, and so on. This company offered a trial run for 60 days at $1, but after the 60 day trial you would be charged $16.99 as a member. I joined this offer 9/11/13 as a trial to see the benefits, if any. I didn't want to precede with this company for any other business, so on 11/4/13, I cancelled the membership. Thinking I was free and clear, I started seeing transactions on my credit card statement. I called my [redacted] provider, stated my concerns. [redacted] then contacted the company, while staying on the line, to reach a common ground between myself and this company. As I talked with the representative, she informed me I had cancelled my membership with Traveler's Advantage, but Shopper's Advantage I did not cancel. I was unaware there was any other company! How am I supposed to cancel something I didn't even know existed? To my recollection, this was not stated during the course of my joining the temporary membership or on any phone conversation. I write everything down during these deals, because nine times out of ten, they are trouble. Nothing but a head ache. I have no information of this Shopper's Advantage that charged my card and will not refund this transaction. I wasted 2 hours of my day, and now have a bad taste in my mouth that I can't shake. I have been mislead by these same kind of companies before with false advertisement. I don't know why this one would have been any different. These companies are misleading, have false advertising, and take advantage of everyday consumers. Your best bet people, is to not get involved with a deal that sounds too good to be true, because we all know the end result...everyone wants a piece of the pie.Desired Settlement: I just want a refund and for companies to be honest.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on September 12th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted] Travelers Advantage membership was canceled on November 4th, 2013, and a refund of $16.99 was issued to her credit card account. Ms. [redacted] Shoppers Advantage membership was canceled on December 2nd, 2013, and a refund of $34.98 was issued to her account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: I was offered two rebates of $50.00 (for two airplane tickets I bought) just for try the Great Fun subscription for a month and after a month I could cancel the services. I submitted all the required documentation along with the rebates forms they emailed me and then I cancelled the subscription. When I realized they charged my credit card after I cancelled the service, I called them asking to return the money they charged. The same week I called I received a letter saying that the rebate was decline because their records show they already paid on the submitted receipt. That is not true, because I was the one who made the purchase and I never have received anything from them. I emailed customer service twice, but they never replied.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Pay $100.00 rebate as offered.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail herself of our promotional offer, Ms. [redacted] was required to return the two rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts from two separate purchases from [redacted] Airlines. Our records indicate that Ms. [redacted] has retuned both rebate forms to us but has only included records of one purchase from [redacted] Airlines. Because Ms. [redacted] tickets were bought during the same purchase, they were only eligible for one of the $50 rebates. This rebate was previously approved, and Ms. [redacted] should be receiving it shortly.

In order to uphold our high level of customer satisfaction, we will also have a second $50 rebate processed for Ms. [redacted]. Ms. [redacted] can expect to receive this rebate check within the next fifteen to twenty business days.

In addition, Ms. [redacted]’s Great Fun membership was canceled on August 8, 2014, and a refund of $16.99 was issued to her credit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: My Mother [redacted], d.o.b.,[redacted],cancelled her insurance policy she had for years and paid the policy with this company for over ten years, after being told by reps that this was a Life Insurance Policy, When she died in January 2011, I was told this was an accident policy, I myself had spoken with reps several times over the years about policy and was reassured every time it was term life or something to that affect and would cover her in the event of death. My Mother was having mental issues and I often looked after her business, insurance policy being part of it. I feel we were taken advantage of by deceptive sales practices.Desired Settlement: I would like policy paid.

Business

Response:

November 5, 2013

VIA ONLINE SUBMISSION

Revdex.com

94 South Turnpike Road

Wallingford, CT 06492-4322

RE: Revdex.com Case #: [redacted]

Dear Madam or Sir:

This is in response to the above referenced complaint filed with your office.

As the nature of this complaint pertains to insurance, due to privacy we are unable to provide specific details on this website. Plesae be assured a detailed response has been mailed to the complainant addressing their concerns. The complainant should be in receipt of our response within the next 2-4 business days.

Thank you for your understanding.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

CC: Carrier

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Waiting for business mail response.

Sincerely,

Business

Response:

November 26, 2013

VIA Revdex.com WEBSITE

RE: Revdex.com ("Revdex.com") Case #: [redacted]

Dear Madam or Sir:

We are writing in response to the complainant's rejection of our previous communication. Our company is a third party administrtor for the insurance carrier referenced in this complaint; and in that capacity, we are providing the following information.

As the nature of this complaint pertains to insurance, due to privacy we are unable to provide specific details on this website. Furthermore, the complainant's rejection has been forwarded to the insurance carrier. Please be advised the insurance carrier will be the party responding directly to the complainant's concerns. The complainant should be in receipt of the insurance carrier's response within the next 7-10 business days.

We appreciate your understanding in this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

cc: Carrier

Review: Charged me for cashing one if there own checks more the one timeDesired Settlement: Pay back all the times they charged me

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with services provided by Trilegiant Corporation.

By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in his complaint or a record that he was sent a check by our company. Please ask [redacted] to either e-mail ([redacted]) or fax (###-###-####) me a copy of the check that he received for review and further investigation.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was unknowingly registered for a reservation rewards membership and do not know how. This company then charged my debit card $12 each month, how they got that information I do not know, for which I received no services nor emails or any other notifications. I cancelled my membership.Desired Settlement: I know I was charged on my debit card for at least the months of September and August $12. I would like to be fully refunded for those charges and any others.

Business

Response:

October 30, 2013

RE: [redacted] / Revdex.com Case # [redacted]

This letter is a response to your correspondence regarding the complaint of [redacted].

Our records show that [redacted] completed an online transaction at www.[redacted].com on July 12, 2009. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and a $10 Cash Back Award for trying our service, which she accepted.

[redacted] agreed to these offer by entering her name, credit or debit card number, then entering her email address [redacted] twice and clicking the “YES!” button on the membership offer page. Immediately above the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card they provide to us. Immediately above the location on the offer page where [redacted] entered her email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, zip code and credit or debit card information to Reservation Rewards for billing.”

Thus, by accepting the offer, [redacted] agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card she provided to us as part of the sign up process for our services. Immediately after clicking the “YES!” button, [redacted] was taken to another screen welcoming her to the program. The page advised [redacted] that she had just joined Reservation Rewards. Within the next few minutes, [redacted] was sent an email from us including her membership kit and password and reminding her to use her $10 Cash Back Incentive.

On July 13, 2009, we sent [redacted] an email reminding her to use the benefits of her membership. On July 19, 2009, we sent [redacted] an email reminding her to use her $10 Cash Back Incentive. On July 29, 2009, we sent [redacted] an email to remind her that the free trial membership would conclude on August 11, 2009 and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.

[redacted] was billed the first $12 monthly membership fee on August 11, 2009. [redacted] was charged the monthly membership fee from August of 2009 to September of 2013. In addition, we continued to send emails to [redacted] on the following dates: September 10, 2009, October 10, 2009, November 9, 2009, December 9, 2009, January 8, 2010, February 7, 2010, March 9, 2010, April 8, 2010, May 8, 2010, June 7, 2010, July 7, 2010, August 6, 2010, September 4, 2010, October 4, 2010, November 3, 2010, December 3, 2010, January 2, 2011, February 1, 2011, March 3, 2011, April 2, 2011, May 2, 2011, June 1, 2011, July 1, 2011, July 31, 2011, August 30, 2011, September 29, 2009, October 29, 2011, November 28, 2011, December 28, 2011, January 27, 2012, February 26, 2012 , March 27, 2012, April 26, 2012, May 26, 2012, June 25, 2012, July 25, 2012, August 24, 2012, September 23, 2012, October 23, 2012, November 22, 2012, December 22, 2012, January 21, 2013, February 20, 2013, March 22, 2013, April 21, 2013, May 21, 2013, June 20, 2013, July 20, 2013, August 19, 2013, and September 19, 2013, reminding her to use all the benefits of the Reservation Rewards service.

On October 30, 2013, [redacted]’s Reservation Rewards membership was canceled. Consistent with company practices, we provided a refund of four months’ of membership fees. [redacted] was informed we may provide refunds above the amounts set forth above by completing the affidavit we provided and returning it to us.

If [redacted] completes the affidavit we provided and returns it to us, we will review her request and respond by email with our determination regarding the claim within thirty (30) days of our receipt of all required information and documentation.

Reservation Rewards make every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated [redacted] in a fair and correct manner, and our records reflect that [redacted] took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Review: I was promised a service for a trial period and was told that information would be sent via email and [redacted] mail within 5 business days. I have made 4 phone calls stating the information would be sent and is being processed. I was charged $1 and then told I would have 30 days to review and could cancel at anytime and would be sent 2 $50 upon joining. It has been over 14 days since I joined and have received nothing. Every time I call I am given a sales pitch and encouraged to go ahead and use the service that my information would be sent within 24 hours. This place is a scam. They keep giving you the run around and nothing is ever sent out.Desired Settlement: I would like my $1 refund that was charged to my credit card for the trial period

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in our Travelers Advantage service on June 4, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Travelers Advantage. The offer for joining Travelers Advantage was two (2) $50 rebates for reservations made through [redacted]. In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. We regret that Ms. [redacted] has not received the material that has been sent to her. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail [redacted] or fax [redacted] her receipts to my attention, and I will have her rebates processed by our Claims department. In addition, Ms. [redacted] Great Fun membership was canceled on June 19, 2015, and a refund of $1.00 is being issued to her credit card account. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have been billed for over 6 months of service at $21.95 a month. I have never used this service and when I found out, I called them several times for a refund. On April 12, 2103, I got a letter stating they would refund my money but I have yet to see it. I faxed them several times letting them know that I did not get my refund so I finally emailed them in August and they told me to call the 800 number again. They are running me around in circles with no end in site. I never agreed to this service but they maintain that I did. Please help!Letters I wrote below:January 31, 2013Subject: Refund on account [redacted]After going through my bank statements, I just realized that I have been being charged $21.95 a month for a service I canceled within the 30 days back in May 2012 (that was the time a bought the [redacted] and was transferred to other another person with offers for me). I have never used this service because I called in and canceled it around May 5th, 2012 and thought it was canceled. I cannot find the cancellation number but I know I called and wish to get all of my money returned to me since May 2012, please.[redacted]Member#: [redacted].comMarch 28, 2013RE: [redacted] received your letter concerning my refund dated February 08, 2013. It stated that I would receive my refund within 7 business days. I have yet to receive any refund to my account. I also realized the letter stated I would only receive credit for the current years membership. I would like all of my money credited to me since May of 2012. If not, I will have to contact the Revdex.com and other offices to get all my money returned to me. I also never recall using an automated system to enroll in your program. I would and never have enrolled in a program through an automated system. I do remember talremember talking with someone (because I was at a gas station) and then talking to someone else to cancel the membership which I never used.Desired Settlement: I want a full refund since I never agreed or used the service (which they acknowledge I never used the service).

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on April 10th, 2012. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in Shoppers Advantage.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

We regret that Ms. [redacted]’s initial request to cancel her Shoppers Advantage membership was not effectively processed. Ms. [redacted] can be assured that her membership was canceled on January 18th, 2013, and $176.60 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I signed up for the 1 dollar trial in May 2013... which my bank statement says I was charged twice with the $1 dollar fee. I am pretty sure I spoke to someone over the phone to sign up and than called back a few days after to cancel. Unfortunately this person took the wrong email address down, therefore I never received emails about my "membership".

I spoke to [redacted] over the phone today (6.18.2015) and he explained to me that I was getting regular mail. I have not physically lived in that address since May 25, 2013, therefore I have not received anything.

A recurring charge of 16.99 has been placed on my card since that time.Desired Settlement: Just a refund on the membership for the past 2 years of a service I did not use, or receive a gift card from for signing up for a trial.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage service on May 18, 2013, after making a purchase from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on June 18, 2015, and refunds totaling $408.76 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,

[redacted]Customer Relations

Review: I ordered a brush for my daughter online and was signed up for a trial membership for this service I was suppose to receive the membership info in the mail and would be allowed to cancel the membership at that time I never received the info in the mail and was charged 21.95 twice I had to search the charge on the internet to find the company and the contact info I called and they cancelled my membership but refuse to refund the money they took from me even though they never sent me any info and I never received anything from this serviceDesired Settlement: All money taken from my account for this service

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

We regret that Mr. [redacted] did not receive the membership materials that were sent to him in a timely manner. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on June 7, 2014, and a refund of $44.90 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Affinion Benefits Group continued to withdraw $49.50 from the [redacted] account of my deceased husband who died June 18, 2013. The unauthorized collections continued from July 2013 until December 2014. When we were given the opportunity to received resolution, the Affinion sent a check for $320.14 not the $882.00 that was due. The proof of death by sending and proof [redacted] was not on the [redacted] account during the time of collections were included in out request for premium refund to the plan administrator. We need assistance to receive the full amount that was removed from my account. I am a widow and I desire this company to refund the full amount of $833.00. Thank you. Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund $882.00

Business

Response:

March 3, 2015RE: Revdex.com ID#: [redacted]Dear Madam or Sir:This information is based on the above referenced complaint filed with your office.As the nature of this complaint pertains to insurance, for the privacy and protection of our customers we are unable to provide specific details on this website. Please be assured a response addressing the complainant's concerns has been reviewed by the insurance carrier and sent to the complainant today via United States Mail. The complainant should be in receipt of our response within 5-7 business days.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: The bank I am with, apparently arranged this, according to the latest renewal notice in 2008 and year later was sent information for renewal, I never asked for membership, to begin with and went to my bank to complain and try to cancel, the bank said to call them myself, telling me to get information, such as who I talked to, etc....I called them to cancel... they said they would take care of it....one year later, we get another renewal, and my girlfriend tried to cancel for me, but they wouldn't do it... and said for me to call instead... however I was out of town and couldn't get to it right away... apparently another of their affiliations, also added me and the same thing was happening with them... CompleteHome... they apparently added me in 2009.. CompleteHome has charged my credit card about $599.96 and AutoVantage has charged my credit card $799.95 over this period of time..plus the credit cards charged an interest of 23.74%..therefore they owe me $1399.91 plus interest..Desired Settlement: refund as well as cancel these accounts, which I never asked for and never used......I have tried over and over to do this without success... please help me settle this... it is out of control...

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Autovantage, and Complete Home memberships, services provided by Trilegiant Corporation.

By way of background, Autovantage and Complete Home are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Autovantage and Complete Home in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Mr. [redacted] received solicitations to join Autovantage and Complete Home which were mailed to select [redacted] customers. The solicitation pieces fully and clearly disclose the terms of the offers. Unless the customer affirmatively elects to subscribe by returning the signed and completed order cards, the customer will not be enrolled as a member, nor billed the annual fees. For offers with a trial period, members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are listed in the membership materials.

Our records indicate that Mr. [redacted] enrolled in Autovantage on July, 15th, 2008, after we received his signed and completed order card. Additionally, Mr. [redacted] enrolled in two Complete Home memberships. The first enrollment occurred on July 1st, 2008, and the second enrollment occurred on June 29th, 2009. Both of these memberships began after we received Mr. [redacted]’s signed and completed order cards. We have mailed Mr. [redacted] copies of the signed and completed order cards for his review.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Autovantage and Complete Home. As such, Mr. [redacted]’s Autovantage membership was canceled on October 8th, 2013, and a full refund of $949.94 will be issued to his credit card account. Both of Mr. [redacted]’s Complete Home memberships were also canceled on October 8th, 2013, and a refund totaling $1,629.89 will be issued to his account as full reimbursement of the fees that he was charged for the memberships.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was charged 21.95 by this company last month,I called them and ask them what kind of company this was and how did they get my debit card number,they said I signed up for it..I did not not and told them to cancel it. They said they did...I looked on my bank statement today 8/20/13 and seen that my account was overdrawn by tlg shopper again..I tried calling them and was put on hold for 15 mins. and then they hung up on me..I don't know what kind of fraudligent company this is but they need to be sued and put out of business. I want my money back.

Desired Settlement: DesiredSettlementID: Refund

this company charged me 21.95 and overdrew my bank account an additional 36.00, I want 21.95 plus my overdraft fee.

Business

Response:

Business Response /* (1000, 5, 2013/08/22) */

Thank you for your correspondence regarding [redacted]'s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled in both our Shoppers Advantage and Great Fun services on July 2nd, 2013. On this date she was asked if she would like to learn about a special offer when trying the Shoppers Advantage and Great Fun services for trial periods. The offer related to the Shoppers Advantage membership was a $25 [redacted] gift check. The offer for enrolling in Great Fun was $40 in [redacted] gift cards. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumers authorize enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on August 21st, 2013, and a full refund of $22.95 will be issued to her debit card account. Our records do not indicate that Ms. [redacted] was charged a monthly membership fee in July as was stated in her complaint. Ms. [redacted]'s Great Fun membership was cancelled on July 17th, 2013. She was not charged a monthly membership fee for this service. Ms. [redacted] may either email ([redacted].com) or fax (XXX-XXX-XXXX) her statements depicting any fees or charges that were incurred due to the Shoppers Advantage service billings to my attention for review and reimbursement.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Did not cancel my membership as requested and will only refund part of the membership charges.

I joined Travelers Advantage in October 2013. I canceled 3 days after joining. I reviewed my bank statements recently (I should have kept better track) and found that they have continued to charge me 16.99$ for 14 months after I cancelled. The total charges are 237.86$. They will only refund 101$.Desired Settlement: I believe I should receive a refund totaling 237.86$. I have never used any benefits of membership as I had cancelled it.

Business

Response:

Thank you for your correspondence regarding[redacted]’s concerns with their Travelers Advantage membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. [redacted] can be assured that their Travelers Advantage membership was canceled on January 22, 2015, and refunds totaling $221.87 are being issued to their debit card account as full reimbursement of the fees that they were charged for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up for buyer's advantage in December 2014. On December 31, 2014 I cancelled the membership, which was well within the 30 day trial period. I get an alert on January 18th that my debit card would be charged the $16.99 monthly fee on January 20 from TLG Shoppers. I called the company on January 19th asking why am I being charged for a membership when I cancelled it on December 31, 2014. I spoke with a [redacted] who informed me that I would not be charged, but she treated it like I was just cancelling it that day, January 19. I informed[redacted] that I had cancelled the service on December 31, 2014. She said that the card would not be charged, but if it is to allow 7 business days to show the refund. I looked at my statement on January 21, and saw that my card was charged. I called the company back and they informed me that it would take up to two billing cycles to show the refund on my card. I feel their practices are illegal and deceptive. Even though I cancelled the memebrship well within the 30 days they still proceeded to charge my card. They say they will refund the credit card, but they also said thatI would not be charged in the first place.Desired Settlement: Refund the credit card.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with services provided by Trilegiant Corporation. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr.[redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 7, 2014, after making a reservation from[redacted] Airlines and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr.[redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr.[redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on December 31, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on January 19, 2015, and a refund of $16.99 is being issued to his credit card account. We apologize for any inconvenience that Mr.[redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

The issue has been resolved, the business gave me a refund.

Review: Back in July I booked a flight and was subsequently offered $5 off my airport parking in exchange for signing up for a $1 30 day trial to something called Shoppers Advantage.I had no intention of keeping the 30 day trial and was merely doing so to get the $5 off my parking.As the 30 day trial came near I attempted to cancel the deal and found the process to be quite difficult.I wrote several e-mails to the company expressing a desire to cancel my account and received no response. My fianc called several times for me while I was at work in an attempt to get the transaction cancelled. She was told only I could do it and it had to be done over the phone.I subsequently did this and was told my account had been cancelled.A couple months later I found a suspicious transaction on my account and did an internet search to find out what it was. It turns out they never had cancelled my account and had billing me for $16.99 a month for three months before I caught it.I attempted again to cancel and was told my account was locked in through December and was given seemingly the same run around as before as to how to cancel my account which is why I am coming here with this complaint.Desired Settlement: I would like my account immediately terminated and for future payments to cease as I have no desire to continue payment or using their service.

Business

Response:

Thank you for [redacted]'s correspondence regarding his concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 29, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted. The offer for joining Shoppers Advantage was $20 in gas purchase rebates. The offer related to Great Fun was $40 in rebates for purchases from [redacted]. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in our services. As such, Mr. [redacted]’s Great Fun membership was canceled as requested on August 14, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership remained active and was the source of the billing. The Shoppers Advantage membership was canceled on November 13, 2014, and a full refund of $51.97 will be issued to Mr. [redacted]’s credit or debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have not done business with company in years, but yesterday I had a charge on my bank account. I have no idea where this came from. How can they continue to charge me over a year later for a service I cancelled.Desired Settlement: They need to refund me my $16.99 they took from my account without my permission.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] and [redacted] memberships, services provided by [redacted] Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further.

[redacted] can be assured that [redacted] membership was canceled on July 11th, 2014, and a full refund of $374.78 is being issued to her debit card account. [redacted] membership was also canceled on July 11th, 2014, and an additional refund of $357.79 is being issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is not true, they refunded $16.99. The message said they refunded $357.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns.

Please ask [redacted] to allow seven business days for the remaining refunds to post to his debit card account.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I've never heard of this company--identified as "[redacted]" in Nashville, but owned by Trilegiant/Affinion in Stamford CT. I received a mailed renewal notice stating that they would continue to charge my mortgage $8/mo to continue service. When I called the company, I discovered to my surprise that they'd been doing this since 2003. Apparently [redacted] tacked this onto my mortgage at some point, and it got transferred to [redacted] when they purchased [redacted]. I never received anything telling me I was being charged, or what for. They only agreed to refund 12 months worth of payments, and said they'd "look into" refunding the entire 10 yrs worth of fraudulent billing. They claimed to have a signed authorization, but refused to e-mail me a copy, saying they'd snail mail a copy in 15 days--an obvious delaying tactic. They were defensive, rude, and uncooperative. What kind of scam are they running here?Desired Settlement: If they have been charging me $8/mo for 12 yrs, I am owed a refund of $960 for the ten years of fraudulently billed charges. I'd also like to see charges brought against them for their fraudulent practices--an internet search revealed lots of various scams run by this company. The state's attorney should shut them down.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. .

Our records indicate that Mr. [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] Mortgage customers. A consumer who received the solicitation was invited to cash a check for $2.50 to activate their [redacted] membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly membership fee was charged to their mortgage account.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the [redacted] membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mr. [redacted] was enrolled in [redacted] on October 15th, 2003, after he cashed the check for $2.50. We are mailing a copy of the check to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted]’s membership was canceled on December 19th, 2013 and a full refund of $944.00 is being issued to him as reimbursement of the monthly fees that he was charged. Mr. [redacted] should receive his refund check within the next ten to fifteen business days.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

I thought I was signing up for FREE $2K coverage that came with my credit union accounts. They say I signed up for $100K life insurance. Since their chargers were coming quarterly from my savings accounts that should not be having any transactions, it took me a while to catch on that they were taking money out of all of my accounts. I cancelled the first one I discovered, and even though I had all the same information about two other accounts, they didn't mention I had those open and kept billing! Even then it took a bunch of paperwork to get each account canceled and to get on credit. Sneaky way to get $298 from me for something I am still not sure I ever even accidentally sign up for.

Review: In June 2014, My daughter [redacted], noticed some charges on my bank account. She called the company to tell them that the charges were bogus and they needed to stop charging my account. Also, she advised them to refund all unauthourized funds that was charged to my account. My daughter, [redacted], had to repeatedly called them in July 2014, August 2014, and September 2014 telling them the same thing to stop charging my account and refund the funds. Eventually, the total of the bogus charges came to over $300.00. My bank notified me of non-sufficient funds charges and being overdrawn by over $400.00. All which was due to the bogus charges. My daughter noticed that another company was doing the exact same thing to me. Between both of the companies, I was charged over $400.00 in bogus charges.Desired Settlement: I am demanding to have all of my money returned to me along with compensation for all the NSF charges and embarrassment that they have caused me.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage after being asked if she would like to learn about special offers when trying the services for trial periods. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in each of the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships. Great care is taken to ensure that the consumer authorizes enrollment in each of the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage. As such, all of Ms. [redacted] memberships in these programs have been canceled, and refunds have been or will be issued to the credit or debit card accounts that were billed as full reimbursement of the fees that she was charged. The total amount of these refunds is $416.65. Ms. [redacted] may also e-mail ([redacted]) or fax (###-###-####) copies of her bank statements depicting any fees or charges that she incurred as a result of our service billings to my attention for review and reimbursement.

We apologize for any inconvenience that Ms. [redacted] and Ms. [redacted] may have experienced and hope that his matter has been resolved to their attention.

Sincerely,

Customer Relations