Affinion Group, Inc.

Review: Great Fun offered a rebate promotion through [redacted] after buying concert tickets, which I wanted to take advantage of.I was required to call into great fun in order to get the promotion, and I spoke with a sales rep who used deceptive tactics in order to get me to sign up for more than just the rebate promotion. I kindly asked her only to sign me up for the promotion, which she finally did after trying several more times to get me to sign up for additional services.The promotion requires you to sign up for a $1 30 day trial, but they require you to input your credit card information beforehand, and will continue to charge your credit card after your 30 day trial should you not cancel.After a month, I finally received a notice in the mail from Great Fun stating that they were unable to grant me a rebate because "Our records indicate we have previously paid on the submitted receipt." I have checked my bank and credit card statements repeatedly, but have not seen a rebate or refund of any kind, after paying full price for my concert tickets.Great Fun has continuously used deceptive sales practices to fool consumers. After researching this promotion on the internet, I have discovered that I am not the only one who has a bone to pick with this company. Please see below[redacted]Please take whatever measures necessary to stop this company from continuing to rip off consumers.Thank You,[redacted]Desired Settlement: I only want the $30 rebate I was promised.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun service on January 24, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was two $30 [redacted] purchase rebates. In order to avail himself of the promotional offer, [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered within 4-6 weeks. Our records indicate that [redacted] has returned both of his rebate forms but only one [redacted] receipt. This caused one of [redacted] rebates to be denied while the other one was approved. [redacted] should be receiving that rebate check shortly. In order to uphold our high level of customer satisfaction, we have now requested for the additional rebate to also be paid. [redacted] should receive the additional rebate check within the next ten to fifteen business days. In addition, [redacted] Great Fun membership was canceled on February 18, 2015, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: My mother is in the hospital and needs to change the beneficiary on her current life insurance. She will be having surgery within 24 hours. She has had forgotten about changing the beneficiary after her boyfriend and her separated. I called customer service to have them fax the document so we could get it signed and notarized and sent back to them as soon as possible. However the company says they dont have the ability to fax the document only send it via Postal Mail. "The corporate headquarters sends them." I asked if I could speak to someone at corporate and they told me "no there is no one I could talk to." I spoke with [redacted] (supervisor) and she told me the same thing. Now I have insurance with 2 different companies, I can not only have them fax me the documents, but go online and change them as well. Why is it that they are unwilling to help me when my mother is in the hospital in one city (unable to go home to get the document) and send it to the hospital via fax. By preventing a change that is needed they are causing possible financial harm to the family by being unwilling to help.

Product_Or_Service: Insurrance

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like them to fax the documents requested to the hospital or a fax in my office so I can get them to my mother.

Business

Response:

Business Response /* (1000, 5, 2013/05/30) */

May 30, 2013

Revdex.com

RE: Revdex.com Case#:XXXXXXXX

Dear Madam or Sir:

This is in response to the complaint referenced above.

Please be advised our company reached out to the complainant on May 16, 2013 requesting information regarding the insured, as we were unable to identify the insured based on the information provided in the complaint. The complainant advised he would need to call back with the requested information; we received no response from the Complainant to date. Our company attempted to contact the complainant again on the following dates: May 17, 2013, May 20, 2013, and May 22, 2013; unfortuantely, we were unable to reach the complainant and have never received a call back. As we do not have the insured information, we are unable to fulfill the complainant's request.

I trust this has provided you the needed informaiton to close your file on this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

Review: I had no idea that when I ordered my credit scores from [redacted] that I would be charged $12.99 per month, ad infinitum, by a company called "Great Fun" or "GreatFun." This company provides absolutely no products or services that I know of, or perhaps it provides some service that is neither promoted nor made available to the "purchaser" by any overt means whatsoever. I discovered this recurring charge when I thought I had ceased using a particular credit card. When I called to find out what it was, the service person told me I could get discounts. From whom, from where--is a complete mystery even to the service representative.

Product_Or_Service: Unknown

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I strongly believe that this company should be investigated for fraud or at least deceitful business practices. The phone number is XXX-XXX-XXXX. [redacted] XXXXX, [redacted] XXXXX.

Business

Response:

Business Response /* (1000, 5, 2013/07/15) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on December 17th, 2008, while responding to an online offer on the [redacted].com website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on July 12th, 2013, and a full refund of $701.46 will be issued to her credit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 7, 2013/07/17) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I never clicked "Yes" to enroll in anything.

Review: Charges to my account that I did not authorize. When contacted, company refuses to acknowledge and fix the issue.

I purchased an F.Y.E. Backstage Pass (discount card) at the store. Two months after canceling that discount card I was charged for magazine subscription I did not order. I've called two numbers and have been told repeatedly that there is nothing that can be done, or that I wasn't charged for anything, or that there was nothing they could do without me giving out certain private information. When going through an automated system it was able to pull up my account just fine, but when talking to an actual human to get all charges stopped I was told they couldn't even pull up my account. No matter what I do, I'm still going to be getting charged. Again I will say, I NEVER ordered any magazines. Very poor, and dishonest practices.Desired Settlement: I want back exactly what I was charged as well as the bank fees I have accrued because of this.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. As such, Ms. [redacted]’s membership was canceled on September 5th, 2012, during her trial period, and she was not charged a fee for the service.

In her complaint, Ms. [redacted] references charges to her account for a magazine subscription. Trilegiant Corporation is not associated with the transactions in question.

We apologize for any inconvenience that Ms. Barnhart may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was contacted by the company over the phone about 3 months ago. I was offered a free trial of their service. I had called and cancelled the service 3 times. The first time was before the free trial ended. I called the number on the site(###-###-####)and cancelled it. They made it seem really simple I called and they were very fast to cancel it and said I would not be charged. I did make the mistake of not getting a cancellation conformation number. The next month came around and I had 2 charges on my account and it had phone numbers listed beside the charge on my billing statement. I called them and they said they were sorry and would refund my money. I then got a conformation number. When the woman gave it to me it sounded it as if she purposly gave me a hard time reading the conformation number to me. [redacted] I once again called the number (###-###-####). I went to the website and then tried to find a good point of contact and it looks like they purposly do not have the company name any where that you can access with out having an account with them. I did find the by Trilegiant name by going to a sign me up page where it only metioned it in a small print any person not paying attention would over look. I have contacted them once more in reguard to them not cancelling my account. I feel like I have been taking advantage of and had unauthorized money taken from me.Desired Settlement: $60

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.

We regret that Mr. [redacted]’s initial requests to cancel his memberships were not effectively processed. Mr. [redacted] can be assured that his Great Fun membership was canceled on November 15th, 2013, and $59.97 was issued to his credit or debit card account as reimbursement of the monthly fees that he was charged for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on October 10th, 2013, and $17.00 was issued to his account as full reimbursement of the fees he was charged for this service.

We apologize for any inconvenience Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Review: I am trying to stop a deduction from my checking account.

I received a letter from Affinion Group that stated that they were taking $2.25 monthly from my checking account. I had never heard of the Affinion Group so I began trying to find out who they were and why they were taking this money and to cancel it. I went to my bank and asked if they knew who they were and what the money was for. They looked it up and they told me they had no idea who the Affinion Group was or why they were taking this money out of my account. I called the phone # that I was given in the letter and was put on hold. I called 6 times and waited on hold as long as 1 hour 20 minutes and was never able to talk to anyone. I noticed that the letter only listed a PO Box and called the [redacted] Chamber of Commerce to get help. They gave me a phone number (###-###-####). I called this number and talked to a woman who would not give her name. I asked why they were taking money from my account and what was it for. She claimed she did not know. I asked to speak to someone who did know and she refused to. She hung up on me. I found the phone number (###-###-####) for the national office [redacted]. I talked to a woman (who would not give her name) and asked why they were taking this money from my account and what was it for. She claimed she did not know. I asked her to stop this and she told me that she couldn't. I asked to speak to someone who could and she refused. I then called another phone number (###-###-####) and talked to someone who identified herself as [redacted]. She told me that the only way that I could stop it was to call the Customer Service number (###-###-####). This is the number that keeps me on hold for an hour or longer. I wish to stop this deduction and feel that Affinion Group makes it impossible to get through to anyone to stop this unwanted deduction.Desired Settlement: I wish to have this deduction from my account stopped.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Special Benefits program, a service offered by Affinion Benefits Group, LLC (“ABG”). By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Ms. [redacted] was enrolled in the Special Benefits program effective April 18th, 1993, through her participating financial institution, [redacted]. This program provided various savings benefits, including hotel and car rental discounts, in addition to group Accidental Death and group Accidental Death and Dismemberment Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Special Benefits program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her membership was canceled on December 9th, 2013, and she will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Affinion Group is deducting $3.50 every month from my checking account. they sent me a letter on Nov 29 2013 saying they will continue to collect it if I want to cancel call [redacted] or visit [redacted]. When I call I get a message saying they are busy and hold on or call back after about an hour they disconnect me. the web site is no help either.My bank says they can block all transactions for $3.50 and charge $30.00 to do it but if Affinion makes any change in billing they will be able to charge me again. I do not know what service they are charging me foe or how they got me bank info. Please help [redacted].

Product_Or_Service: unknown

Order_Number: n/a

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

A refund if possible, but stop charging my account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Package membership. By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in his Benefits Package membership effective July 17th, 1998, through his participating financial institution, [redacted]. This Benefits Package program provides various savings and health discount benefits, including a discount shopping service, car rental discounts, and discounts on prescription eyeglasses and contacts at over 22,000 participating optical providers nationwide.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 4th, 2013, and a full refund will be issued to his checking account as reimbursement of the monthly fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I've never heard of this company--identified as "[redacted]" in Nashville, but owned by Trilegiant/Affinion in Stamford CT. I received a mailed renewal notice stating that they would continue to charge my mortgage $8/mo to continue service. When I called the company, I discovered to my surprise that they'd been doing this since 2003. Apparently [redacted] tacked this onto my mortgage at some point, and it got transferred to [redacted] when they purchased [redacted]. I never received anything telling me I was being charged, or what for. They only agreed to refund 12 months worth of payments, and said they'd "look into" refunding the entire 10 yrs worth of fraudulent billing. They claimed to have a signed authorization, but refused to e-mail me a copy, saying they'd snail mail a copy in 15 days--an obvious delaying tactic. They were defensive, rude, and uncooperative. What kind of scam are they running here?Desired Settlement: If they have been charging me $8/mo for 12 yrs, I am owed a refund of $960 for the ten years of fraudulently billed charges. I'd also like to see charges brought against them for their fraudulent practices--an internet search revealed lots of various scams run by this company. The state's attorney should shut them down.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. .

Our records indicate that Mr. [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] Mortgage customers. A consumer who received the solicitation was invited to cash a check for $2.50 to activate their [redacted] membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly membership fee was charged to their mortgage account.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the [redacted] membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mr. [redacted] was enrolled in [redacted] on October 15th, 2003, after he cashed the check for $2.50. We are mailing a copy of the check to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted]’s membership was canceled on December 19th, 2013 and a full refund of $944.00 is being issued to him as reimbursement of the monthly fees that he was charged. Mr. [redacted] should receive his refund check within the next ten to fifteen business days.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I took the promotional membership offer which promised a $50 credit for an existing [redacted] reservation. After joining Shoppers Advantage I did not receive the $50 credit. I contacted their customer service via phone and was told that the credit voucher was mailed to me via regular mail and email to me neither of which were true. When I requested that the voucher be resent I was told there unable to process that type of requestDesired Settlement: I would like to receive the $50 credit toward my [redacted] reservation as was promised.

Business

Response:

Thank you for your correspondence regarding Mr. [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 13th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted. The incentive for joining Shoppers Advantage was $20 in gas purchase rebates. The offer for joining Great Fun was $100 worth of rebates for purchases from [redacted].

In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. It may take ten to fifteen business days for a member to receive this information by mail. However, in order to uphold our high level of customer satisfaction, Mr. [redacted] can either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department. He will not need to include the rebate forms that are being sent to him.

In addition, Mr. [redacted]’s Shoppers Advantage and Great Fun memberships are currently active. Please ask Mr. [redacted] to contact us by April 24th, 2014, if we would like to have his memberships canceled during the trial periods.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I feel the bases for your company's marketing is deceptive and designed to delay the "Membership process" in a effort to eat up the customers trial period. I "enrolled" in what I thought was one buyers club, that actually was two, Great Fun & Shoppers Advantage. However I only called one number and responded to one offer. The quickly read and repetitive disclaimer that the sale's representative reads is specifically designed to be deceptive and have the costumer join 2 buying clubs when if fact they only think they are joining one. And to date it has been 3 weeks since I enrolled and I have still not received any membership materials. I have received one email from customer relations stating the my request is being processed. Based on the way your company markets and processes memberships Im not confident I will ever see the rebate as it was offered.

Sincerely,

Review: I have used their cashback services, however, they decide to not honor the cashback and take it away from me.

I have used their cashback services and click through them to buy stuff. However, they failed to honor me the cashback and closed my account. The merchant should at least honor the cashback I have earned through their website.Desired Settlement: Refund me the cashback I have earned.

Business

Response:

RE: [redacted]/ Revdex.com Complaint # [redacted]

Shopper Discounts & Rewards

This letter is a response to your correspondence regarding Mr. [redacted]’s complaint with Shopper Discounts & Rewards.

Mr. [redacted] was informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his membership in Shopper Discounts & Rewards effective December 19, 2013.

Upon receiving Mr. [redacted]’s complaint, a full review of Mr. [redacted]’s outstanding cash back earnings were audited and in a good faith effort a check in the amount of $791.42 will be processed within 4-6 weeks. This refund amount represents reimbursement of the actual percentage rates Mr. [redacted] was entitled to on his purchases versus the enhanced percentages he was earning on each and every purchase

.

We hope this letter provides more clarification to Mr. [redacted] as to the reasoning of his Shopper Discounts and Rewards membership cancellation.

Sincerely,

Manager, Customer Relations

Review: Made an on-line purchase 06/24/2014 with my bank debit card. This was the first time that I had made a purchase from this Company. On 08/07/2014 this Company placed an un-authorized charge on my debit card for a [redacted] plan. In no way was I asked, or contacted for permission to place me on this plan. This Company has stolen money, reached into my account, illegally and there should be some sort of recourse for this. I had contacted this Company @ ###-###-#### and the representative was asking me personal questions. I spoke to [redacted], # [redacted]. I could not confirm the identity and was told I would be directed to [redacted]. I did not feel that this Company has a legitimate purpose except to fraud people of their money. There should be serious consequences for this Company.Desired Settlement: I think legal action should be taken against this Company. I believe that their practices are equivalent to theft.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted]s Plus, a service provided by [redacted].

We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted]s Plus. An individual member may join [redacted]s Plus after placing an online order at [redacted], and the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in the [redacted]s Plus service on June 24, 2014, after placing an online order on the [redacted] website. The [redacted]s Plus membership was described to [redacted] at the time of the enrollment, including billing and cancellation terms. [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their memberships in [redacted] Plus. As such, [redacted]’s membership was canceled on August 12, 2014, and a refund of $14.95 is being issued to his debit card account as full reimbursement of the monthly fee that he was charged.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The Company did not provide sufficient written or verbal proof that I definitively enrolled in their discount program, and removed funds from my checking account nefariously.

There isn't anyway to measure how a person feels when there is a violation in their life, as this was. [redacted] P or whatever names they use didn't show any remorse, no apology, nothing. There excuses are that the Customer, me, knew what I was buying. Not true.

Simply put, and I repeat, this was, is, and affectively has been a personal and financial violation, unwarranted and no matter how small the funds involved should be dealt with accordingly.

I think an apology would have been a good start, and then an investigation into this company's values to ensure other's haven't been violated the same way I was.

Sincerely,

Business

Response:

This correspondence is in response to [redacted]’s additional concerns with the [redacted]s Plus membership.

We appreciate [redacted] taking the time to express his concerns. Feedback such as his provides us the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction.

Our records indicate that [redacted] enrolled in the [redacted]s Plus service on June 24, 2014, after placing an online order on the [redacted] website. Following his transaction on [redacted], you received a separate offer. The offer included a 10% cash back rebate on your purchase for trying [redacted]s Plus. The membership was described to you at the time of the enrollment, including billing and cancellation terms. [redacted] accepted the offer by clicking the “Yes” button listed above the terms and conditions of the offer, indicating his agreement to enroll in the service. We have enclosed a sample of the offer that was accepted by [redacted] clicking “Yes” for your review.

Please have [redacted] provide a copy of his receipt and we will have the 10% rebate processed.

We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Manager, Customer

Review: In June 2014, My daughter [redacted], noticed some charges on my bank account. She called the company to tell them that the charges were bogus and they needed to stop charging my account. Also, she advised them to refund all unauthourized funds that was charged to my account. My daughter, [redacted], had to repeatedly called them in July 2014, August 2014, and September 2014 telling them the same thing to stop charging my account and refund the funds. Eventually, the total of the bogus charges came to over $300.00. My bank notified me of non-sufficient funds charges and being overdrawn by over $400.00. All which was due to the bogus charges. My daughter noticed that another company was doing the exact same thing to me. Between both of the companies, I was charged over $400.00 in bogus charges.Desired Settlement: I am demanding to have all of my money returned to me along with compensation for all the NSF charges and embarrassment that they have caused me.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage after being asked if she would like to learn about special offers when trying the services for trial periods. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in each of the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships. Great care is taken to ensure that the consumer authorizes enrollment in each of the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage. As such, all of Ms. [redacted] memberships in these programs have been canceled, and refunds have been or will be issued to the credit or debit card accounts that were billed as full reimbursement of the fees that she was charged. The total amount of these refunds is $416.65. Ms. [redacted] may also e-mail ([redacted]) or fax (###-###-####) copies of her bank statements depicting any fees or charges that she incurred as a result of our service billings to my attention for review and reimbursement.

We apologize for any inconvenience that Ms. [redacted] and Ms. [redacted] may have experienced and hope that his matter has been resolved to their attention.

Sincerely,

Customer Relations

Review: [redacted] shopping has been taking 16.99 out of my checking account, via my ATM card without my authorization. This charge has been taken out of my account for seven months. I’m not quite sure what this company is, or how they attained my information (they somehow got my ATM card number and personalized pin number), but It took me a long time to find out why money was leaving my account in the first place. I have since filed suspicious fraudulent charges with my bank and cancelled my card, but I am nervous that this may occur again due to the fact that I did not offer my information in the first place. It is possible that this company is the same company I had a magazine subscription with back in 2010. I have since paid in full and cancelled that account near the end of 2010. I have also had to call two additional times since then, due to the company continuing to deliver magazines to my home ( in a different state), to cancel an account they opened without my authorization. I have since changed states, and bank accounts, so if it is this company (or any other), I fear for how my information was obtained. Now that I have uncovered who has been taking my money. I have discovered through some internet research that this company has many, many complaints similar to mine.Desired Settlement: * I would like my money back * I would like my information to become secure * I would like for this to be the last time I have to deal with this

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted]. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on July 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted] membership was canceled on February 3, 2015, and a full refund of $85.95 will be issued to her debit card account. [redacted] membership was canceled on July 26, 2014, and she was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: THIS IS A SCAM AND HAVE BEEN CHARGED 16.99 FOR THREE MONTHS TO MY CREDIT CARD

In March 2015 I was offered a some discounts on my next rentals or travel for one dollar. After being informed of how one dollar could get me some discounts on flying I agreed for one dollar. I was a member on Travels Advantage. Well on 3/30/15 I called ot cancel my membership. Well after talking to the person on the other side of the line. He offered me a 50 dollar check just for trying his their product, "He said, so what do you have to loose?" I agreed to get the 50 dollars check since that was a gift. Well he also offered 2 OR 4 five dollar gift cards for getting gas and sending them a copy of my receipts.I never got the gift cards. Well when I refused to be a member any longer my information to my credit card was shared among them in which my membership of one dollar became a membership of 16.99 since March of 2015. I have spoken to my credit card people and they have stopped any more money from being collected by Shoppers Advantage but its the priciple of how these evil people are robbing innocent people such as myself. I am due an re-embersement for the money that was taken from me since 3/2015 thru June 14, 2015. Help me stop these people from continueing this. Thanks for your time. [redacted]Desired Settlement: I want my full refund from March 2015- June 2015 of 16.99 a month.

I want them stopped and pursecuted for their evil doing.

Business

Response:

Thank you for your correspondence regarding Janie [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 5, 2015, after being transferred to one of our representatives by Thrifty. The offer for joining Travelers Advantage was two $50 rebates for reservations made with Thrifty. The offer related to Shoppers Advantage was $20 in gas purchase rebates. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted] Travelers Advantage membership was canceled on April 7, 2015 and she was not charged a monthly fee. Ms. [redacted] Shoppers Advantage membership was canceled on June 24, 2015, and a refund of $51.97 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: I called multiple times to cancel my [redacted] before it could be charged, as I no longer wish to have anything to do with it. Every time they blatantly ignored my request, and instead switched to rapidly asking me nonrelated questions, and coercing me into keeping it. Now I have been charged the fee for something I neither want nor use.Desired Settlement: I would like to be removed from the [redacted] system, so I will never be charged again. Preferably the money back from this month's charge, since I tried multiple times to cancel last month, but if that isn't possible then simply never having it happen again would be perfect.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her [redacted] membership was canceled on July 13, 2015, and a refund of $11.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: I was charged for three years $16.99 twice per month by Great fun and shoppers advantage for services for a membership that I did not agree to or know about. After contacting them they stated they could refund only back twelve month stating they could not send a check but needed to refund back to a credit card that has been cancelled. They then asked for bank numbers to refund money, at which I refused to supply.Desired Settlement: I would like a refund of funds charge to my credit card for services I did not agree to and merchandise charges on statement with no merchandise received.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 14, 2012. On that date, Mr. [redacted] was asked if he would like to learn about specials offers for trying the services for trial periods. The offer for joining Great Fun was a $40.00 [redacted] gift card. The offer related to Shoppers Advantage was a $50.00 shopping credit. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on October 2, 2015, and a full refund totaling $611.64 will be issued to his credit card account. Mr. [redacted]’s Shoppers Advantage membership was canceled on October 5, 2015, and additional refunds totaling $611.64 will be issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: This company has been charging my credit card for months without my permission and knowledge.Desired Settlement: The company promptly refunds every penny they have been charging my account.

Business

Response:

Thank you for your correspondence regarding [redacted]’ concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two $50.00 rebates for purchases with [redacted] Airlines. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’ Travelers Advantage membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service. Ms. [redacted]’ Shoppers Advantage membership was canceled on December 10, 2015, and refunds totaling $187.89 will be issued to her credit card account as full reimbursement of the monthly fees that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A[redacted]Customer Relations

Received a "bill" despite the fact I have never been a customer. Bill states "we were unable to collect the premium due from your account."

Review: I joined Buyers Advantage for a 30 day trial. They said they would send me a 50 dollar walmart gift card for trying them. I received a postcard to send back for the gift card, which I did. I have never received the gift card. My member number was 80243890. I want my gift card. I sent them a email, which they have not responded to.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my 50 dollar walmart gift card.

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

Thank you for your correspondence regarding [redacted]'s concerns with his Buyers Advantage membership, a service provided by Trilegiant Corporation.

In order to avail himself of the promotional offer, Mr. [redacted] was required to return the offer request card that was included in his membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed offer request card, the $50[redacted] gift card would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his gift card in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the gift card to be sent directly to Mr. [redacted]. He should receive the item shortly.

In addition, Mr. [redacted]'s Buyers Advantage membership was canceled on April 4th, 2013.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 12, 2013/06/11) */

It is now June 10th and I have not received the gift card they said they would send.

Business Response /* (4000, 14, 2013/06/21) */

Thank you for your correspondence regarding [redacted]'s additional concerns.

Our records indicate that a $50 [redacted] gift card was mailed to Mr. [redacted] on May 30th, 2013. Please ask Mr. [redacted] to confirm if he has received the gift card since this complaint was filed. If he has not, we will request for another gift card to be sent to Mr. [redacted] with his signature required for confirmation of delivery.

We again apologize for any inconvenience that Mr. [redacted] has experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (4200, 21, 2013/07/11) */

It is now July 10 and I have received nothing from them. It looks like they are feeding me and the Revdex.com a bunch of B. S. The claim they sent it out, then the said they would send out another with tracking. Nothing from them! Where is it?

Business Response /* (4000, 23, 2013/07/17) */

Thank you for your additional correspondence regarding [redacted]'s concerns.

At this time, we have requested that another $50 [redacted] gift card be sent to Mr. [redacted] with tracking information. He should expect to receive the item shortly.

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (4200, 27, 2013/07/31) */

Here it is the end of July, and the only thing I have received is excuses and empty promises to me and the Revdex.com from this company. They want people to trust them???????

Business Response /* (4000, 35, 2013/08/06) */

We have determined that another $50 [redacted] gift card was sent to Mr. [redacted] by certified mail on July 17th, 2013, but the gift card was returned to us by the post office as being unable to have forwarded.

Please ask Mr. [redacted] to provide us with a physical mailing address, and we will have the $50 [redacted] gift card sent to him by overnight delivery.

We again apologize for any inconvenience that Mr. [redacted] has experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 40, 2013/08/14) */

We have noted Mr. [redacted]'s physical address and have requested that another $50 [redacted] gift card be sent to him by overnight delivery. We will provide more information shortly to let Mr. [redacted] know when he should expect to receive the gift card.

Sincerely,

Customer Relations

Business Response /* (-10, 41, 2013/08/16) */

Mr. [redacted] can expect to receive his gift card within the next one to two business days.

Sincerely,

Customer Relations

Review: I've called and called them about taking $21.95 out of my checking account every month, I did not grant permission to do so. I have never purchased anything from them, they have my banking information from a free transaction and I can't remember what I received, that was back in February and they have been accessing my account ever since. You don't know how many times I've tried to settle this and keep from taking this step. This TLG SHOPPER company has been ripping people off for a long time and I don't understand why they are allowed to continue to do business in America? You can do a search and find all the Particulars on this fraudulent company everywhere on the net. Thank You for all your time in this matter and if you need any additional infomation, please contact me. [redacted]Desired Settlement: Stop this company from taking anymore money from my account an Just a refund of $21.95 per month back to February and payment for the stress of the ordeal.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.

After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] with the information provided in the complaint. In order to complete a more thorough search, a service account number (if known), any other related information (previous name, other names on the account) or a copy of Ms. [redacted]’s statement reflecting one of our charges is requested. Ms. [redacted] can either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I just recently married [redacted], her account name with this company was [redacted] tried several times to get these withdraws stopped, she had no idea she was buying a monthly membership at $21.95 per month and was not informed she did so. It started out with free makeup in Sept 2012, [redacted] had returned the product and was dissatisfied. They have been withdrawing $21.95 from her account since Sept 2012, for what? A membership she didn't know she even had nor wanted. They are fraudulent company suckering people into memberships with a monthly withdraw. They got [redacted]'s Debit card number and she has been paying $21.95 per month for a free bottle on make-up that she returned ever since Sept 2012. I think this company owes my wife 14 months at $21.95 and that equals to $307.30.

Thank You for your prompt attention and time in this matter,

Sincerely,

Business

Response:

Thank you for your additional correspondence regarding [redacted] and [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

We were able to locate the membership in question with the additional information that was provided. Our records indicate that Mrs. [redacted] was enrolled in Shoppers Advantage on September 11th, 2012. On that date, Mrs. [redacted] was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a one month trial period. Mrs. [redacted] provided her first and last name, address, and billing information in order to accept the offer in Shoppers Advantage.

During the enrollment, Mrs. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mrs. [redacted]’s Shoppers Advantage membership was canceled on November 15th, 2013, and a refund of $286.35 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Mrs. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

If the below statement is true, then we will be completely satisfied with this company, if not we will continue until resolved.

Mrs.

[redacted]’s Shoppers Advantage membership was canceled on November 15th,

2013, and a refund of $286.35 will be issued to her debit card account

as full reimbursement of the fees that she was charged for the service.

Thank for your time and honestly in this matter and happy Holiday's!!

Sincerely,