Affinion Group, Inc.

Review: I was lured into joining this "service" and went through the painstaking process to cancel this worthless membership in May. Not only was my membership not cancelled, this company continued to draft their fees from my bank account.I called again and was able to obtain a cancellation number today, but only after I was harrassed by a confrontational phone rep and was not given any type of refund or apology.Please look into this terrible scam before they prey on more unwilling victims.Desired Settlement: I would like to be reimbursed for my monthly fees dating back to my initial cancellation on or around June 14, 2013.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.

We regret that Mr. [redacted]’s initial request to cancel his Shoppers Advantage membership was not effectively processed. Mr. [redacted] can be assured that his membership was canceled on December 26th, 2013 and a full refund of $119.93 is being issued to his debit card account as reimbursement of the fees that he was charged for the service. Our records also indicate that Mr. [redacted] was a member of our Travelers Advantage service. Mr. [redacted]’s Travelers Advantage membership was canceled on December 30th, 2013, and an additional refund of $136.92 will be issued to his account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I have noticed for some time a recurring charge on my sons credit card account for $11.99 TLG FYE [redacted]. I had been unable to consult with him about the source of the charge as he has either been deployed with the military or attending military training. The few times that I was able to ask him about it, he simply didnt know what it was for, but thought it may be for an online gaming service that he enrolled in. There wasn't enough information on the credit card statement to really determine what he had been paying for. I just learned what type of store FYE is and that the fee was for some sort of coupon/discount service. When I dug deeper into our credit card records, I was shocked to see that this fee has been assessed every month since December of 2009. My son made a purchase on 10/31/09 at FYE [redacted]. This would have been while my son was 18 years old and attending Army Basic Training. Apparently that purchase initiated his membership in FYE Backstage Pass. When I spoke with my son recently about this recurring charge,he was not aware that he was supposedly a member of FYE Backstage Pass and has never accessed their services. I believe this company is committing fraud by "selling" this service to unknowing customers. I contacted FYE by telephone today and they claim that by signing a credit card receipt the customer is accepting the terms of a membership in Backstage Pass. They supposedly provide the customer with a booklet of fine print that instructs them to contact the company to cancel the service if they change their mind within 30 days. It's hard to cancel a service, when you have no knowledge of purchasing said service. I am angry that FYE takes advantage of rushed shoppers, who don't have the time to ask more questions or don't understand that the company they are dealing with is disreputable. This is a practice that should be stopped and a business that deserves to have their name added to the wall of shame.

Desired Settlement: DesiredSettlementID: Refund

My son was billed $11.99 for 40 months for a service that he never agreed to or knew of. I am requesting a full refund of $479.60.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on November 1st, 2009, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We will send Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in FYE Backstage Pass VIP and also details the terms and conditions of the enrollment for him to review.

Please be assured that we make every effort to ensure that members are satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]'s membership was cancelled on April 8th, 2013, and $491.59 was issued to his credit card account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience that this may have caused Mr. [redacted] and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Ordered one month $1.00 fee trial of Travelers Advantage. Was automatically enrolled in Shoppers Advantage and their $1.00 fee was charged to my credit crad. It sounds like if I did not cancel their program too, that they would have continued to charge me$16.95 per month. I have cancelled both within the 30 day trial and have a cancellation number for both and have been told the $1.00 unauthorixed charge will be refunded to me on my credit cardDesired Settlement: That both Travelers Advantage and Shoppers Advantage have been truly cancelled and that I will NOT be billed $16.95 per month going forward, from either organization.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on September 30, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted. The offer for joining Travelers Advantage was $100 worth of rebates for [redacted] reservations. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 27, 2014, and he will not be charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was also canceled on October 27, 2014, and a $1.00 refund will be issued to his credit card account as reimbursement of the trial fee that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Everything is correct EXCEPT (To my knowledge) I never okayed an enrollment in Shoppers Advantage. When I read other complaints on line I find the same story "Never knew I was signing up for Shoppers Advantage,also".

The script the sales people use is hard to understand due to their accent. If the sign up is in there for Shoppers Advantage, is is slickly inserted and needs to be much more clear. IE When the call is winding up and the summary of purchases /agreements is presented the sales clerk /script should clearly state that "You have signed up for two programs,two dollars will be taken from your credit card, both need to be tried and kept or cancelled, as separate entities. That if they are not cancelled you will be billed for two separate services at $16.95 each." The above quote does not at all resemble how my telcon ended in terms of understanding what I was ordering.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with his Travelers Advantage and Shoppers Advantage memberships. We have reviewed Mr. [redacted]’s enrollment call and have verified that he did authorize enrollment in both services. Great care is taken to ensure that the consumer authorizes enrollment in the programs. We apologize for any misunderstanding concerning the terms of the offers. Please have Mr. [redacted] contact me at ###-###-#### if he would like to listen to a recording of the enrollment call.

Again, please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 27, 2014, and he will not be charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was also canceled on October 27, 2014, and a $1.00 refund was issued to his credit card account as reimbursement of the trial fee that he was charged for the service.

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: this company had somehow gotten my 72 year old mothers bank information and is charging her $16.99 for no service or product. Repeated attempts to contact them to stop their "service" go unanswered both via email and phone all. We closed a bank account and they got the new account from the bank and continue to charge her. The bank calls this "cramming".Desired Settlement: We want them to (1) stop the ongoing charges, (2) refund all funds charged, (3) some sort of legal recourse against businesses like this that prey on the elderly.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with services provided by Trilegiant Corporation.

After an initial investigation of our databases, we could not locate a membership for Mr. [redacted]’s mother in any of our services with the information provided in the complaint. In order to complete a more thorough search, please ask Mr. [redacted] to provide us with his mother’s name and address, a service name, a service account number (if known), or a copy of his mother’s statement reflecting one of our charges. Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that Mr. [redacted] and his mother may have experienced and hope that this matter will be resolved to their satisfaction.

Sincerely,

Customer Relations

Received a "bill" despite the fact I have never been a customer. Bill states "we were unable to collect the premium due from your account."

Review: I just reviewed my [redacted] card billing statement on was shocked to see this charge for $169.99, from Everyday Value. I called [redacted] immediately and was told this is a "reoccurring" charge. After speaking with [redacted] I phoned this company and was told I approved this in 2010. I had ordered 2 pair of shoes from [redacted] for my father who was in a nursing home. I was told they mailed a check I it was cashed, which then gave them permission to [redacted] my credit card every year! I told them I did not, but they said I had. They have billed my card every year around 3/15. How can they do this? The rep. explained they will refund me pro-rated $151.30 and stop... I know I did not cash any check from them and do not understand how this Company has a right to do this. This is complete and total FRAUD... No better than a common thieves as far as I am concerned. There needs to be a penalty for how they operate. DO NOT ORDER FROM [redacted] and watch out for "EVERYDAY VALUE"

Desired Settlement: DesiredSettlementID: Refund

They have charged my account 2 prior years and this was the first time I caught it.

Business

Response:

Business Response /* (1000, 5, 2013/03/22) */

Thank you for your correspondence regarding [redacted]'s concerns with her Everyday Privileges Gold membership, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Everyday Privileges Gold. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mrs. [redacted] was enrolled in the Everyday Privileges Gold service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $8.25 to activate his/her membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the Everyday Privileges Gold membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mrs. [redacted] was enrolled in Everyday Privileges Gold on January 19th, 2010, after she cashed the check for $8.25. We are mailing Mrs. [redacted] a copy of the check for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, Mrs. [redacted]'s membership was canceled on March 21st, 2013, and $669.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We have also have taken immediate steps to remove Mrs. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mrs. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I discovered I was being charged for a coupon service called Great-Fun-Online (14.99mo). I did not order these services. They said I got signed up through [redacted]. I called to get my money back and cancel my account. they would not refund my money, and instead refered me to a government [redacted] program at ###-###-####. they played it off as if they were transfering me to their refund department... not the US Government. they say they I signed up (i didnt to my knowledge), they say they sent me material (not as far as I know). I certainly never agreed to be charged monthly for this bogus service. i'm not sure if I was tricked by [redacted], or if [redacted] was getting a kickback for signing people up unknowingly, but there is something extremely crooked going on here.Desired Settlement: I was charged 14.99 three times by "Great Fun" online. I want my money back.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join the program in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the Great Fun service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $10.00 to activate their Great Fun membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued, and the monthly/annual membership fee was charged to their credit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the Great Fun membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mr. [redacted] was enrolled in Great Fun on September 2nd, 2009, after he cashed the check for $10.00. We are mailing a copy of the check to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on December 18th, 2013. Please ask Mr. [redacted] to call ###-###-#### for further information about obtaining a refund of the membership fees that he was charged.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I had no idea they have been charging me. I have no recollection of a check being cashed in 09. I don't and have not received invoices or billing statements. This is very shady. Do a google search of therir practices. They are in litigation apparently.

Sincerely,

Review: I contacted Great Fun after seeing a pop up ad while booking a flight via [redacted]. They were promoting a "$50 cash back" offer if I sign up for Great Fun and submit my [redacted] flight receipt. I called their toll free number and signed up after an extended phone conversation with their sales rep who verbally verified that I can submit my Cash Back Form via EMAIL. To press my point, I expressed that I would NOT sign up for their service if I cannot submit the form via email, to which the sales rep agreed. This phone conversation was recorded by both parties. As instructed by the sales rep, I submitted a copy of my [redacted] flight receipt and the provided cash back request form via email to [redacted] on December 19, 2013. I instantly received an automated response from Great Fun with the Reference Number [redacted] confirming that my email was received. When I contacted them via email on 12/26/2013 (Great Fun Reference Number [redacted]) to check to see if they received my submission form, they responded via email on 12/27 stating that my email submission was NOT acceptable and that I must resubmit everything by snail mail. I contacted them again via email on 12/27/2013 and 1/9/2014 (Great Fun Reference Number [redacted]) to remind them that I was promised during sign up that email submission was acceptable, to which I never received a satisfactory response. On 2/18/2014, I called their toll free number and spoke to Supervisor [redacted] who escalated the case to [redacted] in the Offices of the Presidents (management). [redacted] provided me with a call back number since the phone connection was bad. After confirming with her that the number was a direct number and that she would pick up my call, I called the provided number immediately but was connected to a general voice message. I left a voice message addressing [redacted], asking her to call me back to settle the issue before I file a complaint with FTC and Revdex.com. I have not received a call back to this day.Desired Settlement: I would like Great Fun to accept my email submission of the cash back form, and issue me a $50 cash back check, as I was promised during sign up.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Ms. [redacted] was offered two $50 rebates toward reservations made through [redacted]. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered to her within 4-6 weeks.

We regret that there was any misunderstanding concerning the terms of our offer. In order to uphold our high level of customer satisfaction, Ms. [redacted] can either fax (###-###-####) or email ([redacted]) me a copy of her [redacted] receipt, and we will have her first $50 rebate processed by our Claims department.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on December 19th, 2013, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the company follows through with their promise to send me the $50 cash back in exchange for an email copy of my [redacted] receipt.

I have sent the requested documents to Mr. [redacted] via gmail on March 11th 9:51pm Central Time (copy of email is attached).

Review: when ordering a ticket from [redacted], I was given the opportunity to sign up to receive a rebate( [redacted] gift card). I never received the gift card, and on August of 2013 this business deducted $1.00 from my personal checking account. Beginning in October of 2013 the business made unauthorized deductions in the amount of $19.99 each month through August 2014.Desired Settlement: I have finally reached the company, when I closed my checking account and received a bill for $19.99 in the mail. Prior to that, there was no way to reach the business. I spoke with a Supervisor, [redacted], who provided me with a confirmation # [redacted], and a verbal assurance that I would receive a full refund of 11 deductions ea @ 19.99 within 7 business days (10/20) and was told the money would be put directly into my account by that day. I am providing this as an additional form of documentation should the compnay not follow through with their stated commitment. At this point, given all of the bad press about this company and the manner in which they conduct their business, I would hope you are able to get them to stop what they are doing and/or close their business down. I'm sure hundreds of thousands of dollars have been acquired through their scrupulous business practices.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in Great Fun on August 13, 2013. On that date, [redacted] was asked if she would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted] membership was canceled on October 9, 2014, and a refund of $220.89 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: The purpose of this letter is to cancel the account with cr [redacted] which became a subscription without my consent and without my knowledge of it. For this reason I request a claim that according to my files in the statements reflect your company Great Fun has been crediting monthly without authorization a total of $220.83 listed below:NAME DATEREF NUMBERAMOUNT* GREATFN[redacted]Desired Settlement: DesiredSettlementID: Refund

The purpose of this letter is to cancel the account with cr [redacted] which became a subscription without my consent and without my knowledge of it. For this reason I request a claim that according to my files in the statements reflect your company Great Fun has been crediting monthly without authorization a total of $220.83 listed below:NAME DATEREF NUMBERAMOUNT1 GREATFNAUG15 AUG [redacted]$12.992 GREATFNJUL18 JUL 2014[redacted]$12.993 GREATFNJUN13 J

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the Great Fun service on September 29, 2007, while responding to an online offer on the [redacted] website. The Great Fun membership was described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by providing his verification of acceptance (Mother’s Maiden Name) and clicking "yes”, indicating his agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on October 6, 2014, and a refund totaling $1,065.17 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: This organization took money out of my banking account after I ask them to cancel services and anything association with fees from this trail. After speaking to them on the phone, they stated that the fees was for something else that I was not aware of, but in fact this trail was associated with my information prompted by $1.00 trail and cancel with no risk. This withdraw overdraft my account charging me $35 fee because they ask me to wait up to 7 business days to get my money back.

Product_Or_Service: Coupons

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

They charge me $16.99 plus $35 overdraft fee.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 23, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $100 in reservations rebates. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, [redacted] Great Fun membership was canceled on July 10, 2014, during her trial period. [redacted] Shoppers Advantage membership was canceled on August 26, 2014, and a refund of $16.99 is being issued to her debit card account as reimbursement of the monthly fee that she was charged. [redacted] may either e-mail ([redacted] or fax (###-###-####) her bank statement depicting any fees or charges that she incurred as a result of the Shoppers Advantage service billing to my attention for review and further reimbursement.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: After receiving an advertisement stating that I was entitled to a $50 Rebate Check for an airplane ticket purchase, I spoke with a Travelers Advantage representative who stated that because I called I would also be eligible for a second $50 rebate, totalling $100 dollars. After confirming that if I sent in my itinerary that I would receive 2 $50 rebate checks several times with the agent, I sent in my information to them and was told that it would take 15 business days from the receipt of my itinerary for me to receive my rebate checks. After 30 days went by and no check, I cancelled my membership. A few days later I received 1 $50 rebate check and I called to inquire why I only received the one. After speaking on the phone with the representative, I was told that I was misinformed and that I would only be eligible for the second $50 after I had taken another trip with the Airline I was flying with. I asked the representative several times why I had been continually lied to then, for I had called after not received my membership info and during that time I had confirmed what I was eligible for again, and the representative sent me to a supervisor, who sent me to a voicemail box that stated that someone would call me within the next 2 days. I was however, told several times during these interactions, that even though I was mislead several times, that they would not give me what I had been promised for trying their services. It's been 2 days now and I haven't received a phone call.Desired Settlement: I want the second $50 rebate check that had been promised to me by the representative who told me I would be awarded two.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. In order to uphold our high level of customer satisfaction, we have requested for an additional $50 rebate check to be sent to Ms. [redacted]. She should receive the check within the next ten to fifteen business days.

In addition, Ms. [redacted]’s Travelers Advantage membership was canceled on January 14th, 2014.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Back in the month of May, on the 5th of the month, I recieved a free trial of fye's VIP program, which was only a month long. However, upon the 5th of June, I started getting billed 11.99 per month, without a single notification via email, phone, nothing, just did it without me even knowing. These charges continued, with charges in June, July, August, and September, without my knowledge. I only recently found out and made a call and canceled it, however, upon calling, I was refused any type of refund for these four months worth of charges. I am not happy about this and would like a full refund of 47.96 for the four months to my account.Desired Settlement: I want all 47.96 refunded to my card and no more suprise charges from fye. I also accidentally purchased another fye card on September 5th, 2015, and I cannot get on the website to cancel this one, as it says it "cannot be found". I want to be ensured that I will not be charged for this one either. Thanks for any help, [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Backstage Pass VIP membership, a service provided by Trilegiant Corporation. By way of background, Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] enrolled on May 5, 2015, by purchasing a Backstage Pass VIP membership when shopping at an f.y.e. store. We have attached a copy of Mr. [redacted]’s store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for your review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP. As such, Mr. [redacted]’s membership was canceled on September 15, 2015 and refunds totaling $47.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. We do not show that any other Backstage Pass VIP memberships have been activated in Mr. [redacted]’s name. In order to complete a more thorough search, please ask Mr. [redacted] to provide the membership number that he was provided when signing up for the service on September 5. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: I have a monthly automatic deduction from my checking account for a membership fee pertaining to a product called "BENEFITS PACKAGE". I want to cancel my membership, (along with the fee). I have made over 15 attempts to contact customer service using the toll number given on my "Membership Renewal Notice", (which I received via [redacted]) and have never connected to a service representative. I always get a recording saying that there is either a 15 minute or 30 minute wait to connect to a representative. I have literally spent hours on hold and never have spoken to anyone. I made these attempts over the last 2 weeks.My Member Number is: [redacted] (Benifits Package)The toll number listed on the "Membership Renewal Notice" ###-###-####

Product_Or_Service: Benefits Package

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my membership cancelled thus terminating the automatic deduction for the membership fee from my checking account. I understand this will end the so-called "BENIFITS PACKAGE" privileges. Address of Business is:Affinion Group[redacted]

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Savings Package membership, a service provided by Affinion Benefits Group, LLC.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Savings Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]’s initial requests to cancel his Benefits Savings Package membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on January 21st, 2014, and his checking account will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to note that the Affinion representative's statement that my initial requests for cancellation were not processed effectively is erroneous. The point of my complaint was that I could not make a request due to inability to even speak to someone at Affinion. This double-speak seems to be in line with the way they do business. I'm glad this situation is solved and I hope the posting of my case helps others to know what a shadowy (at best) company Affinion is.

Sincerely,

Review: I recently took over accounts for my mother. I noticed a recurring charge on her checking account since Jan of 2011 for [redacted].com. Upon asking her what it was for she explained that she ordered something online from that company but never agreed to sign up for anything. I called and spoke with a representative who spent far too long trying to get me to agree to keep adding things to this account when I called to get this issue resolved. Only after pressing and pressing the gentleman to get this cancelled did he finally agree. He stated that she agreed to this monthly charge which I do not believe. She has been charged $1100 without her permission. This company took advantage of an older woman by quickly reading some fine print.Desired Settlement: Would request a full refund of what she was wrongly charged.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on November 22, 2010. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $25.00 [redacted] gift card when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted] membership was canceled on July 13, 2015, and refunds totaling $1,080.46 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Dec. 2013, Affinion Group sent me a, "Membership Renewal Notice" for "plan 2" at a cost of $3.00 per month. This the first communication I have ever received from this company. Somehow, they have managed to deduct $3.00 from my checking acct. as dues. I had thought that the amount was a [redacted] fee. This deduction has been going on for years but has been stopped by my bank. I am absolutely certain that this is fraudulent. I never heard of the company nor have I ever received any product or service.Desired Settlement: Upon request I can provide documentation regarding the total amount this company has deducted from my account for yearsThank you, [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted].’s concerns with his Summit Checking Bonus membership, a service provided by Affinion Benefits Group, LLC (“ABG”). By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in the Summit Checking Bonus membership effective August 5th, 1999, through his participating financial institution. The Summit Checking Bonus program provides various savings and protection benefits including hotel and car rental discounts and payment card protection. Also included as a benefit of the service is group Accidental Death Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Summit Checking Bonus program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and a full refund will be issued to his checking account as reimbursement of the monthly membership fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The charge Of $3.00 from my [redacted] checking acct from 8/99 (a total of $516.00) was deducted from that checking acct w/o our permission or knowledge. I believed the amount deducted was a checking account fee. It was not until recently when Affion contacted me to inform me of the membership Plan 2, informing me that I can cancel at any time. My contact with [redacted] resulted in them investigating the $3.00 deduction . [redacted] claims to have no knowledge of this company or it's membership plan.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted].’s additional concerns with his Summit Checking Bonus membership, a service provided by Affinion Benefits Group, LLC.

Our records indicate that Mr. [redacted] was enrolled in the Summit Checking Bonus membership effective August 5th, 1999, through his participating financial institution at the time, [redacted] Bank. Please be assured that we make every effort to ensure that a member is satisfied with their membership in the Summit Checking Bonus program. As such, Mr. [redacted]’s membership was canceled on December 3rd, 2013, and a full refund is being issued to his checking account as reimbursement of the monthly fees that he was charged

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My very elderly disabled father was scammed into signing up for life insurance. They refuse to refund the money. He was being charged $30/quarter for life insurance.

Product_Or_Service: life insurance scamDesired Settlement: DesiredSettlementID: Refund

I would like the company to refund the money completely in the same manner that it was taken, ie directly into his checking account. I do not want to send you a copy of his drivers license as I do not trust you with that information since you scammed him for this.

Business

Response:

August 7, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: Great Fun is listed on the [redacted] website as offering a rebate to customers. This is a scam to get customers to purchase a Great Fun contract.

The [redacted] on line purchase form states I will receive a $20.00 rebate of my purchase through Great Fun. By selecting the "continue" button I was connected to a Great Fun sales representative who informed me I would be required to purchase a Great Fun subscription in order to qualify for the rebate. I refused. I did not receive a rebate.

Later through the [redacted] I received a packet indicating I was a member of Great Fun and would be charged a monthly fee of $16.99 on my credit card.Desired Settlement: I receive a $40.00 rebate (I made two separate purchases)

Great Fun be required to change their advertizing practices to reflect they are not offering rebates but are soliciting memberships in Great Fun.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on November 4th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun, which our records indicate he accepted. According to the terms of the agreement for Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.

Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.

The offer for joining Great Fun was $40 in [redacted] purchase rebates. In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been received within 4-6 weeks. In order to uphold our high level of customer satisfaction, we have requested for $40 in rebate checks to be sent directly to Mr. [redacted]. He should receive the checks within the next 10-15 business days.

In addition, Mr. [redacted]’s Great Fun membership was canceled on December 11th, 2013, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I joined the company as a part of a [redacted] refund program. I was promised a refund that never came in the mail, specifically a $50 refund. I was given the option later, to go through with this after mailing in my ticket info. Though, the refund was initially promised, yet never received. So, As part of joining the company, I actually joined two companies, which I wasn't totally conscious of, great fun and shoppers advantage. I closed one account, but the other remained open, siphoning money from my bank account. Later I became aware and took steps to be free from that situation.Desired Settlement: I would like a refund of the charges to my account, for the services never rendered by the company (a refund). I also never used their website (which has nothing of benefit to me anyway), as I was unaware I was being charged. I do not know what can be done to prevent them from siphoning money from others

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 4, 2015, after making a reservation with [redacted]s and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $50 rebates for purchases from [redacted]s. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process, along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would have been delivered within 4-6 weeks. Please be assured that we make every effort to ensure that a member is satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted] Great Fun membership was canceled on April 3, 2015, and he was not charged a monthly fee. Mr. [redacted] Shoppers Advantage membership was canceled on July 30, 2015, and refunds totaling $51.97 are being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: I was unaware that I was signed up for [redacted] by defacto reasons. Because I took a trip on [redacted] and somehow was enrolled in this program. Supposedly I did not respond to an e-mail to "cancel" the service. I did not sign up for it, so how would I have know I needed to respond to an e-mail to cancel it? They have taken money out of my bank account for several months, over the fact that I didn't respond to an email??? I find that really unethical. Also I had no idea I had this service because I have never received any information from them snail mail or e-mail. I already filed a complaint with BOA and the number is [redacted]. The cancellation with [redacted] is [redacted].Desired Settlement: I want the money back which amounts to $169.90. I never used it, I didn't ask for the service and was signed up for something using my credit card after I purchased an airline ticket.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in our [redacted] service on August 27, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted], which our records indicate she accepted. According to the terms of the agreement for [redacted], if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.

[redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted]’s membership was canceled on July 11, 2014, and a refund of $170.90 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations