Affinion Group, Inc.

Review: Great Fun is listed on the [redacted] website as offering a rebate to customers. This is a scam to get customers to purchase a Great Fun contract.

The [redacted] on line purchase form states I will receive a $20.00 rebate of my purchase through Great Fun. By selecting the "continue" button I was connected to a Great Fun sales representative who informed me I would be required to purchase a Great Fun subscription in order to qualify for the rebate. I refused. I did not receive a rebate.

Later through the [redacted] I received a packet indicating I was a member of Great Fun and would be charged a monthly fee of $16.99 on my credit card.Desired Settlement: I receive a $40.00 rebate (I made two separate purchases)

Great Fun be required to change their advertizing practices to reflect they are not offering rebates but are soliciting memberships in Great Fun.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on November 4th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun, which our records indicate he accepted. According to the terms of the agreement for Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.

Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.

The offer for joining Great Fun was $40 in [redacted] purchase rebates. In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been received within 4-6 weeks. In order to uphold our high level of customer satisfaction, we have requested for $40 in rebate checks to be sent directly to Mr. [redacted]. He should receive the checks within the next 10-15 business days.

In addition, Mr. [redacted]’s Great Fun membership was canceled on December 11th, 2013, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Dec. 2013, Affinion Group sent me a, "Membership Renewal Notice" for "plan 2" at a cost of $3.00 per month. This the first communication I have ever received from this company. Somehow, they have managed to deduct $3.00 from my checking acct. as dues. I had thought that the amount was a [redacted] fee. This deduction has been going on for years but has been stopped by my bank. I am absolutely certain that this is fraudulent. I never heard of the company nor have I ever received any product or service.Desired Settlement: Upon request I can provide documentation regarding the total amount this company has deducted from my account for yearsThank you, [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted].’s concerns with his Summit Checking Bonus membership, a service provided by Affinion Benefits Group, LLC (“ABG”). By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in the Summit Checking Bonus membership effective August 5th, 1999, through his participating financial institution. The Summit Checking Bonus program provides various savings and protection benefits including hotel and car rental discounts and payment card protection. Also included as a benefit of the service is group Accidental Death Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Summit Checking Bonus program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and a full refund will be issued to his checking account as reimbursement of the monthly membership fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The charge Of $3.00 from my [redacted] checking acct from 8/99 (a total of $516.00) was deducted from that checking acct w/o our permission or knowledge. I believed the amount deducted was a checking account fee. It was not until recently when Affion contacted me to inform me of the membership Plan 2, informing me that I can cancel at any time. My contact with [redacted] resulted in them investigating the $3.00 deduction . [redacted] claims to have no knowledge of this company or it's membership plan.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted].’s additional concerns with his Summit Checking Bonus membership, a service provided by Affinion Benefits Group, LLC.

Our records indicate that Mr. [redacted] was enrolled in the Summit Checking Bonus membership effective August 5th, 1999, through his participating financial institution at the time, [redacted] Bank. Please be assured that we make every effort to ensure that a member is satisfied with their membership in the Summit Checking Bonus program. As such, Mr. [redacted]’s membership was canceled on December 3rd, 2013, and a full refund is being issued to his checking account as reimbursement of the monthly fees that he was charged

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have a monthly automatic deduction from my checking account for a membership fee pertaining to a product called "BENEFITS PACKAGE". I want to cancel my membership, (along with the fee). I have made over 15 attempts to contact customer service using the toll number given on my "Membership Renewal Notice", (which I received via [redacted]) and have never connected to a service representative. I always get a recording saying that there is either a 15 minute or 30 minute wait to connect to a representative. I have literally spent hours on hold and never have spoken to anyone. I made these attempts over the last 2 weeks.My Member Number is: [redacted] (Benifits Package)The toll number listed on the "Membership Renewal Notice" ###-###-####

Product_Or_Service: Benefits Package

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my membership cancelled thus terminating the automatic deduction for the membership fee from my checking account. I understand this will end the so-called "BENIFITS PACKAGE" privileges. Address of Business is:Affinion Group[redacted]

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Savings Package membership, a service provided by Affinion Benefits Group, LLC.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Savings Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]’s initial requests to cancel his Benefits Savings Package membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on January 21st, 2014, and his checking account will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to note that the Affinion representative's statement that my initial requests for cancellation were not processed effectively is erroneous. The point of my complaint was that I could not make a request due to inability to even speak to someone at Affinion. This double-speak seems to be in line with the way they do business. I'm glad this situation is solved and I hope the posting of my case helps others to know what a shadowy (at best) company Affinion is.

Sincerely,

Review: After receiving an advertisement stating that I was entitled to a $50 Rebate Check for an airplane ticket purchase, I spoke with a Travelers Advantage representative who stated that because I called I would also be eligible for a second $50 rebate, totalling $100 dollars. After confirming that if I sent in my itinerary that I would receive 2 $50 rebate checks several times with the agent, I sent in my information to them and was told that it would take 15 business days from the receipt of my itinerary for me to receive my rebate checks. After 30 days went by and no check, I cancelled my membership. A few days later I received 1 $50 rebate check and I called to inquire why I only received the one. After speaking on the phone with the representative, I was told that I was misinformed and that I would only be eligible for the second $50 after I had taken another trip with the Airline I was flying with. I asked the representative several times why I had been continually lied to then, for I had called after not received my membership info and during that time I had confirmed what I was eligible for again, and the representative sent me to a supervisor, who sent me to a voicemail box that stated that someone would call me within the next 2 days. I was however, told several times during these interactions, that even though I was mislead several times, that they would not give me what I had been promised for trying their services. It's been 2 days now and I haven't received a phone call.Desired Settlement: I want the second $50 rebate check that had been promised to me by the representative who told me I would be awarded two.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. In order to uphold our high level of customer satisfaction, we have requested for an additional $50 rebate check to be sent to Ms. [redacted]. She should receive the check within the next ten to fifteen business days.

In addition, Ms. [redacted]’s Travelers Advantage membership was canceled on January 14th, 2014.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I contacted Great Fun after seeing a pop up ad while booking a flight via [redacted]. They were promoting a "$50 cash back" offer if I sign up for Great Fun and submit my [redacted] flight receipt. I called their toll free number and signed up after an extended phone conversation with their sales rep who verbally verified that I can submit my Cash Back Form via EMAIL. To press my point, I expressed that I would NOT sign up for their service if I cannot submit the form via email, to which the sales rep agreed. This phone conversation was recorded by both parties. As instructed by the sales rep, I submitted a copy of my [redacted] flight receipt and the provided cash back request form via email to [redacted] on December 19, 2013. I instantly received an automated response from Great Fun with the Reference Number [redacted] confirming that my email was received. When I contacted them via email on 12/26/2013 (Great Fun Reference Number [redacted]) to check to see if they received my submission form, they responded via email on 12/27 stating that my email submission was NOT acceptable and that I must resubmit everything by snail mail. I contacted them again via email on 12/27/2013 and 1/9/2014 (Great Fun Reference Number [redacted]) to remind them that I was promised during sign up that email submission was acceptable, to which I never received a satisfactory response. On 2/18/2014, I called their toll free number and spoke to Supervisor [redacted] who escalated the case to [redacted] in the Offices of the Presidents (management). [redacted] provided me with a call back number since the phone connection was bad. After confirming with her that the number was a direct number and that she would pick up my call, I called the provided number immediately but was connected to a general voice message. I left a voice message addressing [redacted], asking her to call me back to settle the issue before I file a complaint with FTC and Revdex.com. I have not received a call back to this day.Desired Settlement: I would like Great Fun to accept my email submission of the cash back form, and issue me a $50 cash back check, as I was promised during sign up.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Ms. [redacted] was offered two $50 rebates toward reservations made through [redacted]. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered to her within 4-6 weeks.

We regret that there was any misunderstanding concerning the terms of our offer. In order to uphold our high level of customer satisfaction, Ms. [redacted] can either fax (###-###-####) or email ([redacted]) me a copy of her [redacted] receipt, and we will have her first $50 rebate processed by our Claims department.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on December 19th, 2013, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the company follows through with their promise to send me the $50 cash back in exchange for an email copy of my [redacted] receipt.

I have sent the requested documents to Mr. [redacted] via gmail on March 11th 9:51pm Central Time (copy of email is attached).

Review: I was offered $100.00 refund through [redacted] when purchasing event tickets. I agreed to a $1.00 charge for a trial membership that would change to $16.99/month after 30 days until cancelled. I was to receive a hard copy check for the refund. It never came. I called to cancel trial membership and inquired about the promised refund. The gentleman, John, was quite rude and I had to persist in my cancellation request. I also requested that I be sent the refund that they promised. He said that they would send me a hard copy check in the mail. I have a cancellation confirmation # [redacted]5. I have received vouchers that I must send in with a receipt to get refund. They know what they offered and they know my credit card number. I now find that they have charged me $16.99 twice in the month of June, the 7th & the 17th.Desired Settlement: I feel that they should honor the $100.00 hard copy check that they dangled in front of me. I do not wish to send in my receipt as I suspect doing so will reinstate a monthly membership fee. I would also like a refund of $16.99 to my credit card. I also suggest that [redacted] be advised of the underhanded company they have joined with in business. I will join in any lawsuit that I can if this is not resolved to my satisfaction.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on March 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. Walker was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted. The offer for joining [redacted] was $100 in rebates for purchases from [redacted]. The offer related to [redacted] was $20 in rebates for gas purchases. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 4-6 weeks. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted] or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on June 19, 2014, and a full refund of $34.98 is being issued to her credit card account. [redacted]’s [redacted] membership was canceled on June 20, 2014, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: [redacted]I have continuously asked all of you at Revdex.com to stop these calls I know the name of this company is different from one I have submitted but they are calling for [redacted] AGAIN! this company as well as many many more have called me at least once a month over the last year and before I can finish saying 'Take me off your phone list' they hang up on me. I want these calls to stop I have submitted a complaint to the [redacted] for using my phone number to call and not 1 day later this company calls me for the EXACT SAME PEOPLE!Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to stop harassing me with calls for the [redacted]!!!!!!!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with the phone solicitations that she has been receiving. Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction.

We assure you that [redacted] complaint has been treated seriously. In order to further research this matter, please ask that [redacted] to provide us with the phone number from which she has been receiving the phone solicitations so that we may determine if these calls are associated with any of our services. [redacted] may either e-mail ([redacted]) or fax (###-###-####) this information to my attention.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It does not tell me what they plan on doing with the company that has been calling. I have email this [redacted] with what information I have. Until such time as I receive a satisfactory result to my complaint this issue is not done with.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns.

[redacted] Corporation is an established membership-based discount service company. One of the programs that we offer is [redacted], but we do not currently solicit this service via telemarketing, nor do we offer or partner with [redacted]. With the information provided in [redacted] complaint, we are unable to find a record that we are associated with the phone solicitations that [redacted] has been receiving.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: When I signed up for this on 08/28/2014, I had 30 days from the day I received the letter in mail and started the trial period which was on or about 09/05/2014. My account was to be charged $1.00 for the first 30 days and if I canceled then nothing else would be charged. If I didn't cancel then $16.99 would be charged every 30 days for the membership. On 09/15/2014 I called and canceled my membership and was told that it was canceled but I still could use it through 09/28/2014. I told them I wasn't interested in it. I called back on 09/22/2014 just to make sure it was canceled and was told it was. I looked at my account online Friday 10/17/2014 and seen I had been charged twice $16.99. Once on 09/23/2014 and again on 10/03/2014. I called them and they said it was cancel to late that I couldn't get a refund even though I did cancel it 10 days after I started it and I had 30 days to cancel it and even called back a day prior to being charged the first $16.99 and was told then it was canceled yet they charged me the next day and again 10 days later.Desired Settlement: I want a full refund of $34.98 plus any interest that I am charged through my credit card company. They were not authorized to charge either of the $16.99 charges since I did cancel well in advance of the 30 day trial. I also want the $1.00 refund since I never used the program and they purposely charged me knowingly I had canceled the membership in advance, and any occurred interest that I'm charged for their illegal charges to my credit card. They need to be reported to the government for illegal charging peoples credit cards for memberships that have been canceled. They do shady business practices and I for one will not stand for it. I live on a fixed income and I'm not about to let them cheat me out of my money for services I canceled well in advance of my 30 day trial period.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Buyers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Buyers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. An individual member may join Shoppers Advantage and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that [redacted] was enrolled in both our Shoppers Advantage and Buyers Advantage services on August 12, 2014, after being transferred to one of our representatives by [redacted]. Shoppers Advantage and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Buyers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further. [redacted] can be assured that her Shoppers Advantage membership was canceled on October 17, 2014, and a refund of $17.99 is being issued to her credit card account. [redacted] Buyers Advantage membership was also canceled on October 17, 2014, and an additional refund of $17.99 is being issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that[redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Several months ago I bough air ticket through [redacted] and I was offered a membership with [redacted], I was told I will get $ 100 refund ( on my purchase in participating locations) even if a cancel my membership. I mailed my receipt and coupon for $ 50( still have my other coupon and receipt for other $ 50) I called [redacted] yesterday( 6 weeks later I mailed coupon and heard that they can find traces !Desired Settlement: I need my first refund in the amount of $ 50 and then I will mail my other coupon from [redacted] along with the receipt of the purchase for another $ 50 with anticipation to get my second $ 50 refund without any complains!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Our records indicate that [redacted] was enrolled in our [redacted] service on November 4, 2014, after making a purchase from[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number,[redacted] was presented with the option to enroll in [redacted]. The offer for joining [redacted] was two $50 Reservation Rebates In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered within 6-8 weeks. We regret that we do not have a record of receiving[redacted] previous rebate submission. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax [redacted] her receipts to my attention, and I will have her rebates processed by our Claims department. In addition, [redacted] membership was canceled on December 6, 2014, and she was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: I recently took over accounts for my mother. I noticed a recurring charge on her checking account since Jan of 2011 for [redacted].com. Upon asking her what it was for she explained that she ordered something online from that company but never agreed to sign up for anything. I called and spoke with a representative who spent far too long trying to get me to agree to keep adding things to this account when I called to get this issue resolved. Only after pressing and pressing the gentleman to get this cancelled did he finally agree. He stated that she agreed to this monthly charge which I do not believe. She has been charged $1100 without her permission. This company took advantage of an older woman by quickly reading some fine print.Desired Settlement: Would request a full refund of what she was wrongly charged.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on November 22, 2010. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $25.00 [redacted] gift card when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted] membership was canceled on July 13, 2015, and refunds totaling $1,080.46 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I just reviewed my [redacted] card billing statement on was shocked to see this charge for $169.99, from Everyday Value. I called [redacted] immediately and was told this is a "reoccurring" charge. After speaking with [redacted] I phoned this company and was told I approved this in 2010. I had ordered 2 pair of shoes from [redacted] for my father who was in a nursing home. I was told they mailed a check I it was cashed, which then gave them permission to [redacted] my credit card every year! I told them I did not, but they said I had. They have billed my card every year around 3/15. How can they do this? The rep. explained they will refund me pro-rated $151.30 and stop... I know I did not cash any check from them and do not understand how this Company has a right to do this. This is complete and total FRAUD... No better than a common thieves as far as I am concerned. There needs to be a penalty for how they operate. DO NOT ORDER FROM [redacted] and watch out for "EVERYDAY VALUE"

Desired Settlement: DesiredSettlementID: Refund

They have charged my account 2 prior years and this was the first time I caught it.

Business

Response:

Business Response /* (1000, 5, 2013/03/22) */

Thank you for your correspondence regarding [redacted]'s concerns with her Everyday Privileges Gold membership, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Everyday Privileges Gold. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mrs. [redacted] was enrolled in the Everyday Privileges Gold service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $8.25 to activate his/her membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the Everyday Privileges Gold membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mrs. [redacted] was enrolled in Everyday Privileges Gold on January 19th, 2010, after she cashed the check for $8.25. We are mailing Mrs. [redacted] a copy of the check for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, Mrs. [redacted]'s membership was canceled on March 21st, 2013, and $669.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We have also have taken immediate steps to remove Mrs. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mrs. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I have noticed for some time a recurring charge on my sons credit card account for $11.99 TLG FYE [redacted]. I had been unable to consult with him about the source of the charge as he has either been deployed with the military or attending military training. The few times that I was able to ask him about it, he simply didnt know what it was for, but thought it may be for an online gaming service that he enrolled in. There wasn't enough information on the credit card statement to really determine what he had been paying for. I just learned what type of store FYE is and that the fee was for some sort of coupon/discount service. When I dug deeper into our credit card records, I was shocked to see that this fee has been assessed every month since December of 2009. My son made a purchase on 10/31/09 at FYE [redacted]. This would have been while my son was 18 years old and attending Army Basic Training. Apparently that purchase initiated his membership in FYE Backstage Pass. When I spoke with my son recently about this recurring charge,he was not aware that he was supposedly a member of FYE Backstage Pass and has never accessed their services. I believe this company is committing fraud by "selling" this service to unknowing customers. I contacted FYE by telephone today and they claim that by signing a credit card receipt the customer is accepting the terms of a membership in Backstage Pass. They supposedly provide the customer with a booklet of fine print that instructs them to contact the company to cancel the service if they change their mind within 30 days. It's hard to cancel a service, when you have no knowledge of purchasing said service. I am angry that FYE takes advantage of rushed shoppers, who don't have the time to ask more questions or don't understand that the company they are dealing with is disreputable. This is a practice that should be stopped and a business that deserves to have their name added to the wall of shame.

Desired Settlement: DesiredSettlementID: Refund

My son was billed $11.99 for 40 months for a service that he never agreed to or knew of. I am requesting a full refund of $479.60.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on November 1st, 2009, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We will send Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in FYE Backstage Pass VIP and also details the terms and conditions of the enrollment for him to review.

Please be assured that we make every effort to ensure that members are satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]'s membership was cancelled on April 8th, 2013, and $491.59 was issued to his credit card account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience that this may have caused Mr. [redacted] and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I have contacted this company on numerous occasions to stop billing me for their product and they continue to do so. I also have changed my debit card because of the problem and they somehow got my new card number without me telling them.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Don't want a settlement I just want them taken out of business so that nobody else has to go through their identity theft scam.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s Great Fun, Shoppers Advantage, and Autovantage memberships, services provided by Trilegiant Corporation.

By way of background, Autovantage, Great Fun, and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our services. An individual member may join Autovantage, Great Fun, and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in the Autovantage service on October 20th, 2013, while responding to an online offer. The membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Our records also reflect that Ms. [redacted] was enrolled in Great Fun and Shoppers Advantage on October 23rd, 2012. On this date she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer related to the Great Fun membership was $40 in Visa gift cards. The offer for enrolling in Shoppers was a $25 American Express gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the services.

Ms [redacted] was provided with the terms of the membership in Great Fun, Shoppers Advantage, and Autovantage. Great care is taken to ensure that a consumer authorizes enrollment in our services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

We regret that Ms. [redacted]'s initial requests to cancel her memberships were not effectively processed. Ms. [redacted] can be assured that that her Great Fun membership was canceled on June 10th, 2013, and a full refund of $120.94 was issued to her debit card account. Ms. [redacted]'s Shoppers Advantage membership was also canceled on June 10th, 2013, and an additional credit of $49.00 was issued to her account as full reimbursement of the fees she was charged for this service. Additionally, Ms. [redacted]'s Autovantage membership was canceled on June 14th, 2013, and a full refund of $102.94 was issued to her account.

We apologize for any inconvenience that this may have caused Mr. [redacted] and Ms. [redacted] and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I think it was April last year I received a letter from [redacted] who operated the US Bank, where I have an account, offering me Disability Accident Coverage. I did not responded or signed the form they sent me. In march of this year I noticed that $18.15 was deducted from my account, in April and also in May. I contacted my local U.S. bank , that's when I was informed that its the Affinion Benefit Group making the deductions on behalf of [redacted]. I called them up they are making excuses that it's because I moved from my previous address, that I did not get the letters they sent me, and that is a poor excuse because I had a forwarding address. I spoke with their representive [redacted], I told him I would like all the monies what was deducted to be credit to my account. June month was as credited with $18.15, he told me that he would send me a claim form what need to be Notarized, which he did, I had it notarized and send a copy of my I.D which was requested. When I called again I talked with [redacted], She informed me that her supervisor said they are NOT going to refund any more of my money, because I did not called back and cancelled the Policy, which I didn't know I had, I asked them to send me a copy of the policy more than once, they don't because they don't have one what I signed . I would like Affinion to refund the $181.50 they deducted from my account. They did nothing to get that money, I worked for it, at the age of 61, a widow,and only working only part time and that all I have to live on.

Desired Settlement: DesiredSettlementID: Refund

I would like Affinion Benefit Group to credit my account with $181.50 what they deducted from my account from the 7/5/12 to the 5/5/13 - ASAP

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

July 3, 2013

Revdex.com Case #XXXXXXXX

Dear Madam or Sir:

This is in response to the complaint as referenced above.

As this complaint pertains to an insurance matter, we are unable to provide specific details on this website to due Privacy.

A letter will be mailed directly to the complainant addressing their concerns.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

cc: Carrier

Review: An FYE clerk signed me up for an FYE Backstage VIP membership without my full consent. I do not have the membership card or the FYE account number and I am being charged $11.99 monthly for a service I do not use and do not want to use.

Product_Or_Service: FYE Backstage VIP

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would want this monthly charges to stop and refund me for the charges that have been made since May 2013.

Business

Response:

Business Response /* (1000, 5, 2013/08/13) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on March 28th, 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for him to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]'s membership was cancelled on August 12th, 2013, and a full refund of our charges will be issued to his credit or debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I buy concert tickets from [redacted] regularly and have since their website was opened. I recently, in July, 2013, bought concert tickets and signed up for a promotion called Great Fun. I accepted the terms of service. I attempted to cancel great Fun because I never received the membership materials almost a month later. I was given a free trial until October 4th, 2013. I noticed a $16.99 charge on my debit account. It said it belonged to Shoppers Advantage with the phone number of ###-###-#### CT. I have never heard of them. I called and they claimed I signed up for them when I bought my tickets. I checked my [redacted] tickets, receipt and account online and no such thing showed up. They claimed to have sent me free gas cards and information. Nothing has been sent to me through email or postal mail. Great Fun says they did not release my information nor do they affiliate with Shoppers Advantage. They are refunding the $16.99. I believe they stole my debit card information through a scam, either through Great Fun, who claims to have no affiliation, or other means. I will be calling [redacted] as well with my complaint.Desired Settlement: I just want this company investigated so that they do not scam or fraudulently take other customers credit card information in the future.

Business

Response:

Thank you for [redacted]'s correspondence regarding her concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on July 26th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both the Great Fun and Shoppers Advantage services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms [redacted]’s Great Fun membership was canceled on October 7th, 2013, and she was not charged a monthly membership fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on October 4th, 2013, and a refund totaling $17.99 was issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I discovered I was being charged for a coupon service called Great-Fun-Online (14.99mo). I did not order these services. They said I got signed up through [redacted]. I called to get my money back and cancel my account. they would not refund my money, and instead refered me to a government [redacted] program at ###-###-####. they played it off as if they were transfering me to their refund department... not the US Government. they say they I signed up (i didnt to my knowledge), they say they sent me material (not as far as I know). I certainly never agreed to be charged monthly for this bogus service. i'm not sure if I was tricked by [redacted], or if [redacted] was getting a kickback for signing people up unknowingly, but there is something extremely crooked going on here.Desired Settlement: I was charged 14.99 three times by "Great Fun" online. I want my money back.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join the program in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the Great Fun service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $10.00 to activate their Great Fun membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued, and the monthly/annual membership fee was charged to their credit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the Great Fun membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mr. [redacted] was enrolled in Great Fun on September 2nd, 2009, after he cashed the check for $10.00. We are mailing a copy of the check to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on December 18th, 2013. Please ask Mr. [redacted] to call ###-###-#### for further information about obtaining a refund of the membership fees that he was charged.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I had no idea they have been charging me. I have no recollection of a check being cashed in 09. I don't and have not received invoices or billing statements. This is very shady. Do a google search of therir practices. They are in litigation apparently.

Sincerely,

Review: I was lured into joining this "service" and went through the painstaking process to cancel this worthless membership in May. Not only was my membership not cancelled, this company continued to draft their fees from my bank account.I called again and was able to obtain a cancellation number today, but only after I was harrassed by a confrontational phone rep and was not given any type of refund or apology.Please look into this terrible scam before they prey on more unwilling victims.Desired Settlement: I would like to be reimbursed for my monthly fees dating back to my initial cancellation on or around June 14, 2013.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.

We regret that Mr. [redacted]’s initial request to cancel his Shoppers Advantage membership was not effectively processed. Mr. [redacted] can be assured that his membership was canceled on December 26th, 2013 and a full refund of $119.93 is being issued to his debit card account as reimbursement of the fees that he was charged for the service. Our records also indicate that Mr. [redacted] was a member of our Travelers Advantage service. Mr. [redacted]’s Travelers Advantage membership was canceled on December 30th, 2013, and an additional refund of $136.92 will be issued to his account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I went Into fye to purchase a cd. They asked me to join fye bsp but I refused. A month later charges appear on my credit card for 11.99$. I never authorized this. It's a SCAM. Something needs to be done to stop these people from stealing money. They have taken out 11.99$ a month for the past 13 months totaling 155.87$. I have called to cancel but they will NOT CANCEL saying I have no proof of anything. I have my bank statements. Something needs to be done now!Desired Settlement: I want the money they have illegally taken out of my credit card for over 13 months back. Totaling 155.87$ but back into my account. I want them to stop illegally taking money from people and charges filed against this fraudulent company.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on November 24th, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]’s membership was cancelled on January 31st, 2014, and a refund totaling $167.86 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: The company is charging me USD 12.- a month without my consent since 2012Desired Settlement: Repayment

Business

Response:

This letter is a response to your correspondence regarding the complaint of Mr. [redacted].

Our records show that Mr. [redacted] completed an online transaction at [redacted] on July 15, 2009. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $10 Cash Back Award Coupon for trying our service, which he accepted.

Mr. [redacted] accepted the trial membership offer for Reservation Rewards by entering his email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted]. Immediately above the location on the offer page where Mr. [redacted] entered his email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

Thus, by accepting the offer, Mr. [redacted] agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with [redacted]. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Reservation Rewards. Within the next few minutes, Mr. [redacted] was sent an email from us including his membership kit and password and reminding him to use his $10 Cash Back Award Coupon.

On July 16, 2009, we sent Mr. [redacted] an email reminding him to use the benefits of his membership. On July 22, 2009, we sent Mr. [redacted] an email reminding him to use his $10 Cash Back Award. On August 1, 2009, we sent Mr. [redacted] an email to remind him that the free trial membership would conclude on August 14, 2009, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. [redacted] was charged the first $12 monthly membership fee at the end of the free trial membership on August 14, 2009. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership. Mr. [redacted] was charged the monthly membership fee from August of 2009 to January of 2014. In addition, we continued to send emails to Mr. [redacted] on the following dates: September 13, 2009, October 13, 2009, November 12, 2009, December 12, 2009, January 11, 2010, February 10, 2010, March 12, 2010, April 11, 2010, May 11, 2010, June 10, 2010, July 10, 2010, August 9, 2010, September 7, 2010, October 7, 2010, November 6, 2010, December 6, 2010, January 5, 2011, February 4, 2012, March 6, 2011, April 5, 2011, May 5, 2010, June 4, 2011, July 4, 2011, August 3, 2011, September 2, 2011, October 2, 2011, November 1, 2011, December 1, 2011, December 31, 2011, January 30, 2012, February 29, 2012, March 30, 2012, April 29, 2012, May 29, 2012, June 28, 2012, July 28, 2012, August 27, 2012, September 26, 2012, October 26, 2012, November 25, 2012, December 25, 2012, January 24, 2013, February 23, 2013, March 25, 2013, April 24, 2013, May 24, 2013, June 23, 2013, July 23, 2013, September 22, 2013, October 22, 2013, November 21, 2013, December 21, 2013, and January 20, 2014, reminding him to use all the benefits of the Reservation Rewards service.

Mr. [redacted]’s Reservation Rewards membership was canceled on February 13, 2014 and (54) fifty-four credits of $12 were issued to his account. These credits represent full reimbursement of membership fees that were billed to his account.

Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Mr. [redacted] in a fair and correct manner, and our records reflect that Mr. [redacted] took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations